Welcome to Empire Today Community
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Dear Walter, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide, and strive to leave a positive impression from start to finish. We’re disappointed to hear about your installation experience,...Read more
Dear Prudence, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear your concerns, and assure you that this is not the experience that we wish for...Read more
Dear Jason, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers from their initial sales appointment process until post installation. We regret to hear that your experience did not meet your...Read more
Dear Richard, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy from beginning to end for all of our customers. We’re disappointed to hear about your installation experience, and assure you that we take your concerns...Read more
Dear Toni, Your concerns are important to us, and we assure you that we work with our customers day in and day out until their concerns are fully addressed. We understand that this has been a frustrating matter for you, and we’ll be in touch with you shortly to...Read more
Dear Toni, Customer satisfaction is our number one priority, and we work with each of our customers from start to finish until their concerns are answered. We regret to hear that you remain unsatisfied, and assure you that we take matters such as these very seriously....Read more
Los Angeles, California
Empire Today in Tulsa, Oklahoma - Unhappy
Terrible job , some of the mistakes are small and some are just terrible work . They were to send someone out to check work but never did , wouldn't want to use them again. When I would ask the installer to fix something or the color didn't match , he would just say it did . Installer just showed up one morning and was knocking on my bedroom door , still don't know how he got in to my house , it was early , 7:00 AM Sunday morning , after I had been working all night . I don't think Empire does the work , I think they sub it all out . All around , just plain terrible doing business with them .
Dear Toni, Providing exceptional customer service is our number one priority, and we strive to make to make beautiful new floors easy for all of our nationwide customers. Your concerns are important to us, and we’ll be in contact with you soon to learn more and start...Read more
Empire Today - New Customer- 4 days of issues
sales person Ed G. been with company 30+ yrs. we tried getting him to FIX this issue and do the right thing. his words "not my issue". WOW Day 1- 6/15 received call indicated cant do carpet and laminate in different days, due to a liability. will send out our best crews- me okay great! are you sure it will be done in one day! CS Rep "yes" Day 2- 6/16- rec call at 7:30AM indicating we are 1st on route 2-3 hours before they get to our house. after a few calls this 1 installer showed up at 1:05PM with no tools to put in laminate :/ after trying to cancel. The cancellation person James, asked me not to cancel and he would make sure, someone would get tools in an hour. THAT never happened. This installer (one) was at our house till MIDNIGHT! WE ASKED HIM TO LEAVE IT . we had furniture to move, my 9-10yr old were moving furniture on my sons BDAY! so he can get started. my husband had to buy screws to assist so that the squeaks would be removed. as per the sales guy "that's what we do" we would get 2 sets of crews to get this done. again, only one guy showed up. The Install manager set this employee up to fail. Day 3- 6/17 after numerous calls to managers/VP still nothing, installer at our house till 9PM and hallway and stairs still not done. He finally told us, he was having a hard time with laminate cause he didn't know how to do it. not to mention he didn't have tools to fix stairs wood. Day 4- 6/18 after 6 calls in the AM, they sent Tito to the rescue, he finally rocked this out in 2 hours. When we started having issues from day one, they should have sent him out. Days off with no pay. Not to mention they left the old carpet on our lawn for 2 days and now the green lawn is dying. I don't want to deal with another company again. Now we need to see if the work was as bad as the customer services. we shall see.
Empire Today - Disappointed Customer
My review would not allow me to post the pics. I took these pics of some of the issues with our Hardwood floors that were installed a couple months ago. They filled gaps with putty and nailed too far away from the wall that even $300 thicker molding won't cover. Unless we purchase more expensive custom molding we will have to find a way to hide their mistakes. We have an area behind our television that is a complete mess which I did voice my concerns while the installers were here and they said all the floor would have to be ripped up and redone if they were to fix it...It truly looks hideous and has to be hidden with an additional trim piece that does not match the rest of the room. The whole purpose of having this work done was to get rid of all the carpeting hoping to improve our child's health but instead we have a feeling of disappointment. I've included only 6 pics that shows a small amount of the issues because space was limited on here. The pic with the cable cord had to have the additional trim because the molding alone shows how bad it really is. My son is a carpenter and could not believe that they left a 1/2" gap. Such a waste of $10,000 spent apparently we did not spend enough to be treated better :(
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