Reply by Empire Today

It’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. The $99 promotion applies to the product costs only of select styles. We also offer a price match guarantee. We would be happy to speak to you about your concerns in more detail and better explain our pricing and current promotion, and we have attempted to reach you via email. Please call us at 888-588-2315 x4195 or send your information to, and we will reach out to you.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Homewood, Illinois

I contacted Empire because they advertised $99/room for select carpet/laminate/hardwood. Sales person came out on Saturday, April 13, 2013 and gave me a quote for over $12,000 for 4 rooms of that he said was a part of the promotion [the entire townhouse is 1,200 square fee].

The quote for 2 bedrooms; for a combination living room/dining room. I told him that I had received quotes before and that his quote was way out-of-line. He would/did not leave me a copy of the quoted price. I have watched Empire's advertisements for years.

I finally decide to try them and I find out that it is just a bait and switch game. Consumers beware.

Product or Service Mentioned: Empire Today Flooring.

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