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Empire Today's reply to:

Empire Today review in Chicago, Illinois: EMPIRE IS A POOR QUALITY COMPANY WOW!

I have read your post from 2008 and apologize for the problems you experienced with your carpet. If there are any issues that arise with the quality of the product or the installation, we want to hear about them and work with the customer to provide a resolution. As we are continuing to work on growing our customer service, we still would like assist you in any way we can. We know some time has passed, but if you are still interested, please contact me via email at customersupport@empiretoday.com or call me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Review
#127806 Review #127806 is a subjective opinion of poster.

I called empire for a carpet quote...the salesman was 2 hours late...he offered me 3 rooms of carpet

for 2600.00...then immediatley said a today only special for 1700.00....my wife said yes...only to findout that this was the original price and salesman marked way up to see if we would ***.

I have had the carpet now since march and the carpet is matting in the living room and the seams are starting to show in the dining room...i can't believe a carpet could have issues in 3 months.

This whole experience has been pathetic,i wish i would have checked the complaint section before i purchased to see the amount of mishaps that

Empire has had....I am very disappointed.

Andrew

Chicago,il

Empire Today's reply to:

Empire Today review in Reston, Virginia: Bad carpet and customer service

Although your post is from 2008, I would like the opportunity to speak with you regarding your problems with your carpet and any issues you had regarding our professional installation. We are continually working to improve our customer service and if you are still interested, we would be happy to work with you to make things right. Please feel free to email us at customersupport@empiretoday.com or call me directly at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#127543 Review #127543 is a subjective opinion of poster.

8 months ago I had Empire install new carpeting in my home. While the installers were here I told them that I could see all the seams.

They said that as I vacuumed they would disappear. They have been here several times and tell me that it is normal. The carpet is matted down and looks like it has been here for years. They sent an installer here two weeks ago and he said that the seams were not right and that they had to contact the manufacturer to see if they had the same dye lot.

Someone would call me in 1 to 3 days. I still have not received a call. The carpet looks horrible.

I am very unhappy with the carpet and the service. All I get is a run around

Empire Today's reply to:

Empire Today review in Stone Mountain, Georgia: Do not use EMPIRE! Over priced!

It has been two years since your post, but I apologize you were not satisfied with your Empire Today experience at the time. Our sales representatives work with each customer to understand their needs and ensure they are provided the right products at the right price. I know some time has elapsed, but I would still like the opportunity to speak with you directly about the concerns you have with our company and the fully installed price of your laminate flooring. I can be reached directly at mmichalek@empiretoday.com or via phone at 888-588-2315 ext. 5560. Marlo Michalek, Vice President Marketing
Review
#127067 Review #127067 is a subjective opinion of poster.
Loss
$3500

Completely dissatisfied!!! Paid too much compared to competitor pricing.

The sales rep- guaranteed that this was the best price that was out there. What a lie!!! Other companies charge almost $3,000 less!! Then they won't match OR take care of you in anyway.

They did however call me back when they stated they would but it was for nothing. They wouldn't give me a detailed bill with included the individual breakdown of laminate per square foot, sub-floor, labor, etc... They stated that they only dealt with package rates! Corporate office pretty much said that there is nothing they can do!

Don’t use them!!! Complete rip-off!!!

Empire Today's reply to:

Empire Today review in Tampa, Florida: POOR INSTALLS DONE BY EMPIRE BY FOREIGNERS!!!!

Empire hires professional installers that are all qualified and experienced independent contractors. Although your post is from 2008, I would like the opportunity to speak with you directly about your concerns with our company. I can be reached directly at mmichalek@empiretoday.com or via phone at 888-588-2315 ext. 5560. Marlo Michalek, Vice President Marketing
Review
#125919 Review #125919 is a subjective opinion of poster.

as a former installer for EMPIRE-i personally saw that their work quality is inferior....most crews that come to your home in the tampa, florida area are van loads of NON ENGLISH speaking Mexicans that DON'T know their head from their ... to do flooring!

you'll be lucky to get a crew to come out thats NOT under 4-5 taco choakers that cant even communicate with YOU!! ludicrous. the jobs i went behind these crews on to "fix" their so-called mistakes were always OBVIOUS mistakes that any real INSTALLER doesn't make!!!

always wise to TRULY SHOP AROUND for true unstallers! thanks.

Empire Today's reply to:

Empire Today - Do Not Buy their flooring

We are continually trying to improve on our customer service. We recently read your post from a couple of years ago and truly apologize for the problems you have experienced with your flooring and installation during that time. Empire stands behind our products and we want to learn more about your concerns and work to provide you a resolution. I would like the opportunity to review the situation with you. If you are still interested in reaching out to us, you can contact me at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
Review
#125400 Review #125400 is a subjective opinion of poster.
Loss
$2

Empire Today claims they have low factory prices, They are among the highest prices! Their Cherry laminate flooring looks incredibly cheap. My vacuum's wheels scratch the floor, a cup fell out of the dishwasher and it chipped, and now is has started to warp.

Their customer service clown admitted that their prices are high because they have next day service and move furniture. We had them come a week later and all they had to do was roll the refrigerator out, yet they still charged us for the services.

We were going to have them do our upstairs carpet, for $4,470, we cancelled after we saw the shoddy floor material and their lame installation, and had Home Depot do it for $1,800.

I have posted complaints on their EmpireBlog and all that shows up are 'Empire is great' raves, for some reason my blogs don't show up. They don't answer my requests as to why.

We have recently read your post from 2008 and although some time has elapsed, we would like to address any concerns you have with our company. Empire has been the leading provider of installed home improvements and home furnishings for over 50 years Empire Today has...
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Review
#125053 Review #125053 is a subjective opinion of poster.
Empire Today's reply to:

Empire today tampa

Andres, thank you for posting and sharing your positive experience about your Empire flooring installation. Customer satisfaction is important to us. Any customers with questions or concerns, we encourage to call 800-588-2300 or visit our website at www.empiretoday.com to speak with our customer service team. If you have any further questions, you can follow back with me by email at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. Rebekah Clerk – National Customer Service Manager
Review
#123252 Review #123252 is a subjective opinion of poster.
Loss
$17000

I'm really surprised with the complaints, we did our hardwood floors with empire today back in 2006 and the floor is looking like new, we are really pleased but any ways I learn that the people that is not happy with this company they can also look on the NWFA.ORG for professional installers and companies they also provided really good service or if you already went through empire today and you have any problems try to deal with the local phone number instead of the 588 2300 because they probably can resolve your problem faster the local number you can find that in the yellow pages under empire today or the carpet shop

Empire Today's reply to:

Empire Today review in New York, New York: Empire rip off

I have read your post from 2008 and I apologize that you were not satisfied with your in-home appointment at that time. There are many factors that go into our fully installed price including the product cost, padding, sales, floor preparation, square footage of the area, moving of furniture, etc. Although some time has passed, we are always looking to improve our service. If you are still interested in reaching out to us, we are willing to follow back with you. Please feel free to email me at customersupport@empiretoday.com or contact me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
Review
#123034 Review #123034 is a subjective opinion of poster.

I had Empire Carpet come to my house and the slick salesman told me I needed 200+square yards and he then quoted me a price of 10,000 dollars.

The same Shaw carpet cost me 3,800 at Home Depot for 160 square yards. My savings are paying for my daughter's first year of college.

Empire advertised 50% off, the salesman didn't even bring that carpet in the house because of the poor quality. He then told me that another company would charge me 13,500 for the carpet and proceded to tell me how he would save me 3,500 dollars.

Empire Today's reply to:

Empire Today Does not Pay thier Sales People

As a member of Empire’s sales management team, I am happy to talk to you about any concerns you had while working as a former employee. All of our sales people are independent contractors and strive to deliver world-class service to our customers. Empire Today holds every qualified sales representative to the highest standards so they can work with each customer and help them find the right products that best fit their needs and budget. Because every appointment is different and varies in size, sales representatives are provided with all the necessary tools to measure and price jobs accurately. Since Empire offers customers a wide selection of products ranging from Carpet, Laminate, Hardwood, Ceramic to Window Treatments, pricing is established by the style and quality of the product chosen. We also have a price guarantee program with certain conditions - if a customer finds a lower price on a comparable product and installation, Empire will beat that price. Please contact me if you would like to discuss your post. I can be reached at pressrelations@empiretody.com or 847-583-5248. Rick Boysen, Director of Sales
Review
#121779 Review #121779 is a subjective opinion of poster.
Loss
$3000

I worked for Empire Today for several years. In the last couple years it has been hard to get paid for the jobs you sell.

When a sales person comes out to your home, they are given a price range that they are allowed to charge. The sales person may be able to charge $24-$50 a yard. If you get a salesperson that can really sell you may pay more than 2x more then the people next door. Now the salespeople have to sell area rugs. It they don't sell a certain amount a week they are not given work the following week. The salesperson is taught how to charge for the area rug and make the customer think they are getting it for free. You can get the same area rug at Lams plus for a lot less.

When they do thier 50% sale it is only on 2 carpets; the cheapest carpet. They pay only about $4 a yard so when they have the sale you are only saving $2 a yard. For example you might pay $26 a yard vs. $24 a yard. The sales person is only allow to charge you $24-$50 a yard. There is really no sale.

The reason why Empire always miss thier appointments is that they only give appointments to the salespeople that are selling over 50%. So a saleperson may have my 6-8 appointments a day where they can not get to everyone and another salesperson is sitting at home with nothing to do. One of the general managers said at a sales meeting he would rather us miss the appointment (he used the word "burn) then give it to someone who is not selling at 50%. That is why they miss several appointments.

When a salesperson finally leave Empire makes up every excuse not to pay them. I had some sales that they gave to someone else. Salespeople have left the company being owe $1000-$5000 and they never pay them. They can't file a small claims because they don't register in the state and small claims will not let you file a case that is out of state unless it is an auto accident or tennat/landlord problem. You can't go to the labor board because you are an indepentant contractor. Since the sales people are i.c. Empire does not have to pay unemployment taxes or benefits. If salespeople are fired they can ot collect unemployment. If Empire goes through 1000 sales people a year(which is a very low count) and don't pay $2000 to each of them they are saving $2,000,000 a year.

Please don't do business with them.

Empire Today's reply to:

Empire Today has BAD CUSTOMER SERVICE!

Estella, based on the details you provided we were able to locate your information and can see that you did cancel your appointment after your experience on the phone with our sales representative. Although some time has elapsed, I would like to truly apologize that they were not able to satisfy your concerns and questions prior to the date of your appointment. At Empire, we are dedicated to providing our customers with world-class service throughout their experience and customer satisfaction is extremely important to us. Although it has been some time, I would like the opportunity to speak with you about your experience. Since I do not have contact information to reach you, please email me at customersupport@empiretoday.com or call me at 888-588-2315 x4195. I forward to hearing from you. Rebekah Clerk, National Customer Service Manager
Review
#121628 Review #121628 is a subjective opinion of poster.

BAD CUSTOMER SERVICE! I called and spoke to their representative named William.

I scheduled the appt and then proceeded to ask questions about the company. He became very rude and sarcastic. Stated he did not understand why I was asking questions about them. Then I asked if the representative that would come out to my home would have samples of carpet and give me final quote and he responded very sarcastic "That's why you have an appt".

I asked him why he was so annoyed with my questions and he said he did not understand why I was asking questions and I should ask the representative at the appt.

I told him that I just needed a little more info and I would like to have an idea of what to expect so I told him to cancel my appt. I am GLAD I did not do business with this company after reading all the complaints on so many websites!!!!!!!!!!