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Empire Today's reply to:

Amber, I have read your post from 2008 and apologize that you were not satisfied with your in-home appointment and our fully installed pricing. There are several things that go into our fully installed price including the product cost, padding, sales, floor...
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Morristown, New Jersey
#120724
Empire Today's reply to:

Dana, I have read you post from 2008 and reviewed your account history with our customer service. It appears we tried to contact you back in 2008, but were not able to reach you. I apologize that you were not satisfied with the installation of your carpet. Customer...
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Milwaukee, Wisconsin
#120198
Niki, I've read your comments and would like the opportunity to speak with you regarding your concerns with your carpet. Empire carries a wide selection of carpet to meet our customers' needs. All out products are from leading manufacturers. As a member of the...
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Oklahoma City, Oklahoma
#119751
Empire Today's reply to:

Although some time has passed, I would like to address any concerns you may have with our company. We take feedback from our customers very seriously and customer satisfaction is extremely important to us and we would like the opportunity to speak with you about your...
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Toronto, Ontario
#117906
Empire Today's reply to:

Although some time has elapsed, I am sorry to here you are not satisfied with the color and quality of your carpet purchase and your carpet installation. If there are any issues that arise with the quality of the product or the installation, we will work with the...
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Los Angeles, California
#117402
Although some time has passed, I truly apologize for your experience with our carpet installation and customer service team. We know our customer's time is valuable and that you do not have time to wait around for installers to arrive. At Empire, we are continually...
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Tucson, Arizona
#115687
I have read your post from a couple years ago, and although it has been some time, I would like to apologize for the inconvenience your missed in-home appointments may have caused you. We know our customer's time is valuable and that it can be frustrating to have to...
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Los Angeles, California
#114351
Empire Today's reply to:

Erin, I apologize for the problems you have experienced with your carpet purchase. All of our carpet products come with manufacturer product and installation warranties. Although some time has elapsed, if there is anything we can do to reach a resolution with you - we...
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Monroe, Michigan
#113513
Empire Today's reply to:

I have read your post from 2008 and would like to apologize for your cancelled appointments and that you were not satisfied with our sales representative and appointment. At Empire, customer satisfaction is of the utmost important to us. I realize some time has...
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Oklahoma City, Oklahoma
#113408
Empire Today's reply to:

Although your post is from 2008, I would like to apologize that you were not satisfied with your window treatment installation and experience with our customer service. We know it must be frustrating to make several phone calls without receiving a response to satisfy...
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Washington, District Of Columbia
#112455