Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
I have read your post from a couple years ago, and although it has been some time, I would like to apologize for the inconvenience your missed in-home appointments may have caused you. We know our customer's time is valuable and that it can be frustrating to have to...Read more
Los Angeles, California
Erin, I apologize for the problems you have experienced with your carpet purchase. All of our carpet products come with manufacturer product and installation warranties. Although some time has elapsed, if there is anything we can do to reach a resolution with you - we...Read more
I have read your post from 2008 and would like to apologize for your cancelled appointments and that you were not satisfied with our sales representative and appointment. At Empire, customer satisfaction is of the utmost important to us. I realize some time has...Read more
Oklahoma City, Oklahoma
Although your post is from 2008, I would like to apologize that you were not satisfied with your window treatment installation and experience with our customer service. We know it must be frustrating to make several phone calls without receiving a response to satisfy...Read more
Washington, District Of Columbia
I have read your detailed post from 2008 and although some time has passed, would like to truly apologize for you and your wife's experience with our installation team and the inconvenience caused in your home by the installation itself. We know it must be frustrating...Read more
Although some time has passed, I would like to apologize that you are not satisfied with your hardwood flooring. Customer satisfaction is extremely important to us and we want to ensure you are happy with your products and installation. If you are experiencing...Read more
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