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Empire Today's reply to:

Empire Today in Detroit, Michigan - Empire is BBB accredited??

I would urge people who are out money to file formal complaints with the Better Business Bureau in hopes that they will reevaluate the accreditation. Over the past several days, we have experienced the same poor service mentioned in the previous postings. Made an appointment; took day off work; Empire was a no call - no show; had to contact them days later to find out why they are not interested in our business; hung up on several times, mistakenly?; offered $100 off for our inconvenience - maybe if they had called us to apologize; waiting to hear from the "district" manager to call, but not counting on it. Luckily we found this site before proceeding further! We too have "dodged a bullet". I will be spreading the word about this horribly mismanaged company.
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#132139 Review #132139 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Easton, Maryland - Never showed up for appointment

my husband and I made an appointment for empire today to come give an estimate for carpet- between 1:00 - 3:00 p.m. We took off from work, and waited for 2 hours. After 1 hour I called their customer service dept. to ask if they were really coming. I also gave the woman my cell phone number in case they were running late. Since the carpet was for our daughter we were sitting at her house. No call, no show... two hours wasted, plus lost wages. Warning, do not use this company, I wish I had read the reviews before I made the appointment.
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#132019 Review #132019 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today - Terrible Customer Service and missed promises.

The sales person who measured the rugs did not measure correctly. This resulted in the installer having to reschedule the installation. The sales person also neglected to order the laminate flooring trim, requiring the installer to reschedule the installation. The rugs were installed at the next scheduled date, however the flooring trim installation dates were not kept. Customer service made promises that were not kept. Some calls were dropped by customer service, requiring additional wait time on the phone. In two cases Customer Service could not find me in their system. Some observations: Sales people need to be competent, there is no excuse for an incorrect measurement. Customer service needs to be on the same page. To have two different Service Reps tell you that you are not in their system while the third has no problem locating you in their system is not acceptable.
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#131799 Review #131799 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today - Misrepresents materials & service

Tortured Customer: We were trying to sell our house, so we decided to replace the kitchen Linoeum. Of the seven showings of our house so far, three of the people have made specific comments on the kitchen floor! "It feels spongy and fake." "Is this floor plastic?" "The kitchen floor looks like linoleum." "The floor looks dated." We paid $3,822 for an eyesore that does nothing to add any value to our house. Also, notice when they show you samples of the laminate flooring they are mounted on pieces of wood, so they look twice as thick as than really are !!
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#131606 Review #131606 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Naperville, Illinois - Save on Empire - compared to what??

I never purchased from Empire Carpeting, and for good reason. (After reading so many bad reviews, I'm really glad I didn't...) I had seen their commercials that claim big savings . I figured they wouldn't be the best quality around, but I WAS expecting the cheapest prices. The sales person came out and gave us an estimate of approximately $4000 for laminate flooring in our family room and hallway. We also got estimates from Lowes, Home Depot, and a local flooring company. Empire was the MOST expensive by at least $1000 at ALL locations, AND their product was of a lesser quality and they had a puny selection. So in the end, just by actually doing our research, we saved money, got a better product, and a more reputable company by NOT going with Empire.
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#131192 Review #131192 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Portland, Oregon - Non-functional sales

I had an insane sales experience with Empire. I called for a quote and a representative (Hal) came to show his samples and measure. He gave a price, I accepted and that was the last I heard from him. When I subsequently called him, at first he would say he was busy and he would call back and then finally he stopped calling back (??) Some way to run a business. I tried calling the company to get a new salesman but he appears to be the sole local representative in the Bay area. If this is how they act when they WANT my money, how are they going to act when they HAVE my money?
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#130869 Review #130869 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Tucson, Arizona - Inconsistent messages, broken timeframes and promises

I set up the free in home estimate. The salesman arrived on time and was pleasant for the most part. Shared he had only been on the job for two days. Indicated the job would be completed on a Friday and Saturday, with Sunday just in case they needed to finish up. The job was confirmed 4 days prior to installation and I was told someone would be calling me to tell me when they would be at my home. I finally called the company the morning the installation was supposed to begin and I was told someone would be at my home around 8am. I called them again at 12:30p when nobody had showed up and was told they were just now leaving the warehouse with my carpet. The carpet installers arrived and said they could not start the job without the tile be completed and would be back on Sunday to install the carpet. The tile installers arrived Saturday morning and I was told they would need need two and a half days to complete the tile. They then decided they did not want to work on Sunday and would come back Monday. The job leader was great. When I called and told him the carpet guys were going to be back on Sunday, he made sure he had a team of guys there to complete the job Sunday morning. However, they were not given enough tile to complete the job and nobody was willing to go the warehouse (across town) and see if they had any there. Once again, the head of the tilers said he would work with me and have someone there when I got off work on Monday or Tuesday. The carpet installers decided they were not going to return on Sunday and did not bother to call and let me know. When I called them to see where they were, they decided to tell me they would be here Monday instead. I called Customer Service, who would not connect me directly to the Tucson managers, but spoke to them on "my behalf." I was told the carpet installers had just called him and were on their way. I then told the call center manager what the installers told me about not coming and she called the installation manager again. She then said he was trying to get in touch with the installers, but they would not answer the phone. She said I would be hearing from the installation manager or the installers within 10 minutes. She also said she would be making notes in the system about who she talked to and what was said. Forty-five minutes later, I called Customer Service again because I had not heard from anyone. The associate I talked to said there were no notes in the system, but called the installation manager again. This time I was told they would have a new team here on Monday to finish the installation. When asked why he could not bother to call and inform me of this when I was told I would be hearing from them the answer was "I don't know." So far, Empire Today has not followed through on communication, customer service, scheduling, or installation. I highly recommend you avoid using this company. During the sales process I was told they only experienced 1% of consumer complaints with a large number of installs daily. I find this statement extremely hard to believe after my experience.
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#130125 Review #130125 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Hereford, Arizona - Inconsistent messages, broken timeframes and promises

I set up the free in home estimate. The salesman arrived on time and was pleasant for the most part. Shared he had only been on the job for two days. Indicated the job would be completed on a Friday and Saturday, with Sunday just in case they needed to finish up. The job was confirmed 4 days prior to installation and I was told someone would be calling me to tell me when they would be at my home. I finally called the company the morning the installation was supposed to begin and I was told someone would be at my home around 8am. I called them again at 12:30p when nobody had showed up and was told they were just now leaving the warehouse with my carpet. The carpet installers arrived and said they could not start the job without the tile be completed and would be back on Sunday to install the carpet. The tile installers arrived Saturday morning and I was told they would need need two and a half days to complete the tile. They then decided they did not want to work on Sunday and would come back Monday. The job leader was great. When I called and told him the carpet guys were going to be back on Sunday, he made sure he had a team of guys there to complete the job Sunday morning. However, they were not given enough tile to complete the job and nobody was willing to go the warehouse (across town) and see if they had any there. Once again, the head of the tilers said he would work with me and have someone there when I got off work on Monday or Tuesday. The carpet installers decided they were not going to return on Sunday and did not bother to call and let me know. When I called them to see where they were, they decided to tell me they would be here Monday instead. I called Customer Service, who would not connect me directly to the Tucson managers, but spoke to them on "my behalf." I was told the carpet installers had just called him and were on their way. I then told the call center manager what the installers told me about not coming and she called the installation manager again. She then said he was trying to get in touch with the installers, but they would not answer the phone. She said I would be hearing from the installation manager or the installers within 10 minutes. She also said she would be making notes in the system about who she talked to and what was said. Forty-five minutes later, I called Customer Service again because I had not heard from anyone. The associate I talked to said there were no notes in the system, but called the installation manager again. This time I was told they would have a new team here on Monday to finish the installation. When asked why he could not bother to call and inform me of this when I was told I would be hearing from them the answer was "I don't know." So far, Empire Today has not followed through on communication, customer service, scheduling, or installation. I highly recommend you avoid using this company. During the sales process I was told they only exprienced 1% of consumer complaints with a large number of installs daily. I find this statement extremely hard to believe after my experience.
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#130123 Review #130123 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today Cheats its Math

Would you like to know how Empire Today is ripping people off? Straight out fraud? They have two basic methods: Telling you the price of a certain carpet is $5 and lowering it until you agree and the most worse, telling you incorrect square footage and using faulty math to get you to pay more than $150 per room extra if you don't check their math. Raymond Stubbs, a representative of Empire Today came to my house yesterday, measured the room I wished to have carpeted at 15 x 14, and using his calculator told me it was 252 square feet. He then suggested letting the Empire crew move the furniture instead of me, which costs an extra 14 cents a square foot for a total of $70 + $805 = $875.00. After he left I checked his math, the square footage is actually 210 feet and 14 cents times 210 square feet equals less than $30. The total charge was $875.00 but he told me that if I had it installed the next day, he would knock off $150.00. How many people do you think gets cheated by this method that is seemingly condoned by the company? Even when I called to cancel, the operator told me that they could knock 25% off the $725 in order to keep retain the order, their math- $568, my math $544. It seems it is a company wide philosophy to cheat the math at every chance.
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#129430 Review #129430 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Charlotte, North Carolina - Empire sucks horrible flooring

Empire flooring is the worst company out there. There workmanship is poor and the floors come up. I am now having to seek a lawyer to sue them. Do not buy from this sorry company!!!!! Terrrible horrible worst company out there, do from them. This is the worst experience I have ever had with any company in the US. They hae workers that can't even speak english and do not know what the *** they are doing! Please Do no tbuy from these JERKS, they SUCK!!!!!!!!! They are the worst floors come up at the seam poor quality flooring.
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#129250 Review #129250 is a subjective opinion of poster.