Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Empire Today in Winter Park, Florida - Holly Springs, NC Install
First off we had our carpet installed and the crew did not speak English. Seams were left open and frayed, so I called back and told the Manager not to send the same crew. Same crew came, same results. Sent 2nd crew, again no English and fixed 2 of 3 seams. Called, GM sent "best crew", 1 spoke broken English, didn't repair and still waiting response. Called today and I am supposed to get call in 24 hours. Do not buy from Empire, the biggest and expensive mistake I made. The only response I got from the GM about employing Spanish speaking installers is that "It's the only ones I can find". GM also stated that the first crew was fired.
Empire Today in Fulton, New York - Empire SUCKS
I called the toll free number to schedule a free consultation and spoke to a very ignorant human being on the other end. I told her exactly what I needed 3 rooms of carpet the measurements etc.. She then informs me that I am not in their service area. I gave her the zip code of the twon 5 miles down the and she says, "oh yeah we service there". I then went off in a rage, with the condition of today's economy, unemployment at a all time high and she can deny a costly job five miles out of the COMPUTERS range. Bull *** Empire. I will contact a local hard working person that deserves my business. Also, by the other reports on this site ai am glad it did not work out with these freaks...
Empire Today in Salinas, California - Big Mistake using Epire Today!
We have only had our new carpet a little over a year It looks worse then our 15 year old carpet we replaced. We don't even know if its the carpet we paid for because the workers brought the wrong carpet first. Most workers were non English speaking. We can only vacuum our carpet in one direction in most places. It bunches up if vacuumed in other directions. Every time I see the commercial on TV I want to scream! Believe me I'm telling everyone I know to stay away from Empire! I am very very disappointed Empire.
Empire Today in Seattle, Washington - Empire Carpet is Misleading!
I had empire carpet come to my home for a free in home estimate. It was a total waste of time! My home is 1949 sf and they were going to charge me nearly $14,000 for flooring then later lowered the price to almost $10,000. Empire also doesn't carry any vinyl for bathrooms or kitchens. I went to a local flooring contractor and he is able to put flooring in my home for $5200 with the same quality materials with a better carpet pad. Empire is a rip off! Don't waste your time unless you need carpet the next day and want to pay double!
Empire Today - Empire Carpet in Aberdeen Maryland stood me up ruined night
I made an one line apt 2 weeks in advance for measurments and sales pitch for one room and one hallway. Tuesday 33�9 time 7-9PM. They e mailed me a confirmaton the day I made the on line apt. So last night my spouse and I were ready and set to go at 7PM. I tidied up the house, made a pot of coffee and waited... 9:48 PM phone my rings; guess who? The man identified himself, stated he was with a customer and the apt had ran late and he was still 40 miles from my home and would not be able to make the pre-schuled time frame. He was sorry and said I should call to make another apt. Not.
Mr. Pivovar, As the Vice President of Customer Operations I have read your post regarding your experience with Empire. I would like the opportunity to speak with you directly about your frustration and concerns with our company. Empire believes that customers are the...View full review
Empire Today in Philadelphia, Pennsylvania - Empire Carpet: Overpriced, Shady Sales Tactics, Lame Selection
Last night we had a lady from empire carpets over the house to measure and give us an estimate. I have several complaints. First, I asked her why in this day and age she would use a tape measure instead of a laser tool to measure. She claimed tape measures are more acccurate. yeah, maybe in a house of mirrors! Well... when I held the tape measure for her against the wall in one of my cluttered rooms and watched the tape measure sag greatly in the middle while she wrote down numbers I understood. She's overmeasuring!!!! I objected and she re-measured. After that she went out and got samples from the car for me and the wife to look at while she had roamed the house free of my scrutinization. I knew right then it wasn't going to turn out well. So, we're looking at the samples and are not impressed. Of the syle we selected we were given only 12 that were of any decent quality to select from. They all had the same ugly speckles in them. There was only one that we even kind of liked so we told her we were interested in that one. We were told the selection is limited because they only warehouse the most popular styles and that's why their prices are so low. Speaking of not so low prices... let's get to the estimate. So after playing with her calculator for about 5 minutes she starts writing down numbers. She starts off around 13k (this is for 150 sq yds of carpet). She adds various discounts. One of the discounts is $850 for fast installation. In other words, if we sign a deal right then and there, otherwise we lose it. Yeah right.. what a lame high pressure sales tactic. If I call back tomorrow in this economy they won't give me that price? Give me a break! The final price is 7k. I"ve gotten estimates 2k lower for much nicer carpet. I ask her for a breakdown. I'm told they don't do that. That's how other carpet companies rip you off I'm told. They just give you a bottom line that includes everything. Here's the best part.... She told me she can't break it down because they're just given "functions" that they plug numbers in to and get a final price. In the same breath she tells me she factored in the fact that I ripped up the carpets already. How's that possible if their just given "functions"? Listen people... if a company can't tell you what they're charging you for then they are scamming you. The bottom line on empire is that they have a terrible selection, are grossly overpriced, and shady. Oh, and the best part was she couldn't tell us whether our credit would be approved until AFTER we ordered the carpets.. which we would have to put a deposit down for. LOL. *** off empire!
Empire Today in Warminster, Pennsylvania - Price guarantee is a SCAM!
I had a sales guy out today. His price was 50% - 100% higher than 2 estimates I received from local contractors for similar quality laminate flooring and carpeting. Here's the catch, the price guarantee is only for identical merchandise but you can only get the same brand of laminate from Empire. They are the only ones that carry it according to the sales guy. Therefore, no low price guarantee. His claim was that you should be willing to pay a much higher price to buy from them (whatever) for a lifetime warranty. I'll get a 25 year warranty from anyone. Dont need a lifetime warranty, that's overkill. Salesman was rude as well. Also, you should know that you can only get the no interest financing if your credit score is 750 or higher. Not too many folks have that. DONT WASTE YOUR TIME!! I cant believe people fall for this garbage.
Empire Today in Chicago, Illinois - They don't tell the high interest rate your account will be
If anyone was to ask about getting carpet from empire, I would sick to say, do not! I will never be able to pay my account off, rate is 23.99. How is someone to pay that off with the economy now. I even paid a year before I had to and it didn't even dent the amount I ended up owing. I have call the credit card to ask if they could please lower the interest, but no way will they do that and not very nice the "escualtion specialist". Willing to still pay, wanted help to bring the rate down to help me. Thanks for not being caring credit card. Poor people all are able to get this cheap *** of carpet and then they get sucked into an account that is forever. The carpet isn't even that great by the time you pay it off too.
Empire Today in Trenton, New Jersey - Did not replace area rug
i purchased hardwood floors,area carpet and 2 rooms of wall to wall. when the area rug started to fray in the corner i asked for it to be replaced. i called at least 20 times i was told it would be replaced this was in june it is now jan and it still has not been replaced. the service is so bad that i intend to reach the better business bureau about them and maybe my attorney i have the manager on tape telling me that they would replace it.empire today does not keep their word. Arlene Feindt
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