Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Empire Today in Orlando, Florida - Empire Misrepresenting its Customers!!
I wish I had done the effort to review Empire first before buying from them, it would had saved me a nightmare and a lot of money!! Even the salesman stated that: "Buy One Room, Get Two Free is not what is seems". Unfortunately, this commercial misguided me! Having great experiences with Lowes, Home Depot and a mom-and-pop carpet store in the past for different properties, I should have stayed with them. Empire is nothing comparing to above businesses! The crew (contracters hired by Empire so they escape Workers Comp and all insurances) was downright rude and unprofessional. My son, daughter-in-law and myself were following up the work, but I was stunned when my daughter-in-law informed my the crew was talking in a not so very nice way about us in Spanish! It became very clear that our presence was not wanted, of course not, as we could witness the "PATCHWORK" that we received!! The misery started already from the beginning: the carpet colors the've brought was a mix up: the color ordered for the bedrooms is now installed in the living room and vica versa. For hours, we couldn't reach the salesman... because he was "in classes." But, of course, it all seemed to be the fault of the customer. The living room came last to install and soon it was clear the piece of carpet had wrong measurements: the crew went back and forth, measuring, scratching their hair... measuring again.Upon my question or everything was OK, I received a dirty look and the statement "that everything was correct"... did they assume I'm simple??? To make a long story short, we observed our brand new carpet layed out completely on the road (???), from end-to-end and corner-to corner and have pics to prove this, while the crew was walking back and forth on it with dirty shoes, measuring for the hundred time. Needless to tell we have a patchwork living room new, small pieces of carpet were used to fill up spaces with large and small rectangles. To my horror, we spotted three small black spots, what seemed to me like oil from a car. But again, this also was OUR fault! Although the fact that we were wearing socks only on the carpet, and were not the ones rolling the carpet over the road and walking over it with dirty shoes, we were blamed for it. We even received a phonecall from "customer service" to stay out of the house until the work (read: "mess") was finished???????? I beg you pardon?? See, I'm a business owner myself and I know very well that, if I would treat my customers this way, tomorrow I would have no customer left over. Empire, you've made it so clear: from the moment you have our monies, you couldn't care less anymore!!! I can conclude only one thing, you should be ashamed and a letter to the BBB WILL follow! EMPIRE, NEVER AGAIN... NOT EVEN FOR FREE, SAID ENOUGH??? The only thing I did enjoy was the horror on the faces of the crew when they discovered my daughter-in law understands and speaks Spanish fluently!
Empire Today in Brooklyn, New York - Empire Owes For Services Rendered
My nightmare begins a very looong four and a half, yes that's 4 Â½, years ago. That's when I was involuntarily terminated as a service provider in the NY, NJ, and PA markets by Empire Today, for reasons I will leave unmentioned at this time. Empire Today has not paid me in full, and continues to refuse to do so, for services rendered. Furthermore substantial deductions made from checks paid to me, which are held in an escrow account, also remain unreturned. Combine the just mentioned and you'll get a staggering five/ six figure total. Unfortunately I can't show the actual per job invoiced amount and/ or what specific work orders have not been paid for, due to Empire refusing to issue even just the recaps for all the checks, that have been paid within the timeline in question. Although these recaps were supposed to be issued on a weekly basis, they were actually made available to me when the accounting department "˜had the time' to prepare them. Now this does makes the battle ahead more difficult, but believe you me I AM DETERMINED TO COLLECT WHAT IS RIGHTFULLY OWED TO ME. I have had face to face conversations, made phone calls, left voice mails, sent countless e-mails and even certified letters, with and to Empire Today associates and/ or management team members, all to no avail. In fact judging from past experience, I honestly believe this report will incite a joy to some of these management team members. This company knows exactly who I am and is very well aware of the state of affairs I find myself in stemming from the intentional nonpayment. I may not have on staff investigative agencies and law firms, or the ability to compete financially, that doesn't however mean that I can't do battle in the court of public opinion. I am exasperated at the notion that my efforts to have Empire Today pay outstanding amounts have resulted only in the amusement of certain people at my expense. I have provided two and a half years of service at three of this company's branches, on many, many, many occasions going way beyond the call of duty. I have spent more time in company offices and have more familiarity of day to day events and operations, than even some of the management team members. I will post an update and also start a blog, where I will in fine detail discuss all my experiences, share relevant documents, images and even some fascinating conversations that have taken place, for all interested in a real account of how, when, who, what, why, where and of course HOW MUCH. I will share how customers, employees and subcontractors are treated and not only spoken to, but spoken about, especially when one's services are no longer required. In the meantime however I need to find more places where complaints can be posted and file this very report. Thank you for reading, X_Empire_Installer
Empire Today in Browns Mills, New Jersey - Empire Carpet
Please please beware of empire.I called an made an appointment on a thursday for moday evening.The person never showed up.I called to inform them that the guy never showed.So they offered me 50.00 dollars off if I reshceduled.So I resheduled for Wed.Same thing nothing.I called back and someone told me they didn`t service my area.Why didnt you tell me that when I first made the appointment?Im moving into a new place and its about an hour away.So I wasted my time and gas.Heres the Kicker.Someone called me today from Empire asking me would I like to reschedule again!No thanks.please beware of these guys. If they keep doing people like this,I`ll give them 6 months and they will be out of buisness.I checked with Home Depot they have installation at 139.00 no matter how big your house is.Buyer beware.
As a member of the Customer Service Management Team for Empire, it is my goal to ensure that customers are satisfied with every step of the Empire process. We know that making improvements to your home is an important and big decision; our goal is to make it...View full review
Empire Today in Pomona, California - Empire carpet is a total rip off company
Very dissatisfied. Had to pay 50.00 for estimate for flooring and carpet. Did not receive my 50.00 back for almost 30 days after I notified the salesman that I was not going with empire because their estimate was 5,000 more than what our local company was. Very unprofessional and a total rip off!!!! Found out that the salesman that came to my house did not even cancel my order and that they had ordered my flooring and carpet. Big mistake to go with empire.Trying to contact them by phone the person I talked to told me several times that my check was in the mail, obviously it wasn't as it took almost 30 days to get to me. She was so unprofessional, tried to tell me several times that I only had the sales person out for carpet not flooring
Empire Today is the worst
I ordered Plantain Shutters at the end of March, they came and installed the wrong size shutters in early May. I am still waiting for the correct size shutters to be installed. No one calls you back and tells you the status of your order. They lie to you and tell you a laundry list of excuses. They took only $100.00 off my order for the three months of aggravation I have gone through. Please do yourself a favor, go elsewhere. Wish I had seen this site before I placed my order! I would have chased the salesman from the door!
Empire Today in Phoenix, Arizona - After reading reviews, I'm not buying
My daughter suggested Empire. After reading the reviews, I won't waste my time with them. My daughter saw an add for, buy 1 room amd get 2 rooms @ no charge. After reading all of the poor remarks from this company, I would rather pay someone else for better carpeting. The old saying is. you get what you pay for. Apparently, Empire carpeting is a very poor quality carpet. Middle easterners must own it and are conspiring to screw the American public as much as they can.
Empire Today, glad I stayed away !!!
Well, I don't know if I have a right to complain since I chose not to buy from Empire, but here is my story anyway. I needed to replace damaged carpet in one bedroom of my house, 10 x 11 foot. I went to 3 local carpet places and got quotes between $325 and $375. I remembered seeing the Empire commercials on TV so I called them and set up an appointment, they said someone would be at my house between 5 and 7pm Monday afternoon. The sales guy "Chris" was right on time, 5pm sharp. I showed him the room and told him I was looking for the same type carpet. He showed me a couple samples and I picked out one he said was good but affordable. So we sat down at the kitchen table and he starts punching in numbers on a calculator, and says That'll be $550 dollars. I must have had a puzzled look on my face because he asked me how much I thought it would cost, so I told him other places I had been to had quoted me around $350. So he starts telling me about how Empire has been in business for 50 years, and they only use the best installers, best carpets, and best padding, yada yada yada. I told him to leave his card and I would call him. Now he starts to pressure me, tells me he is very busy and won't be able to come back, and asks me if I will buy right now if he drops the price to $500, I tell him no. So he says he is going to go outside and call his boss and get me a better price, so he goes outside, starts his car and drives away, never came back !! I was glad he left anyway, he was a *** !! After he left I started doing Google searches and found lots of unhappy customers out there, should have done that in the first place. I will NEVER call them again, they are worse than used car salesmen.
Empire Today in Toronto, Ontario - $2600 of ***
the salesman who came to my home told me that empire today had the best installers in town. he promised me seemless lines and told me the carp et i was purchasing was of very high quality and would stand up to my pets. i have installed four carpets in my house since i purchased it. i realize pets are hard on carpets but this carpet has been in my house for less than six months and it looks like its six years old. the seems are very visible and the stairs, which are supposed to be fitted, are literally coming apart. now i have to look forward to paying the bill in a few months and my carpet looks worse than it ever has. i complained about the installation immediately afterwards and much to my horror they sent the same installers back to fix the first mess they made. then when i called back they told me they were too busy to send a manager and that i should take pictures and write a letter if i was unsatisfied. great customer service! i might as well have taken the $2600 i paid, or am going to, and bought a truck load of manuer
Empire Today in Elizabeth City, North Carolina - Bad installation of floor, have to reinstall, no compensation
Empire came for in home estimate. (Nov 08) Salesman jipped us $100. Did not finish floor in one day. Had to come next day. Offered me a roll of padding for compensation. Never got it. I bought padding, and installed. Couple of weeks later, got a call, wanted to send padding. I didn't need it. Already had it. Offered to send me the money for the padding. I like an *** turned it down. Now, it is May 09. Empire has had to come out here 3 times to make repairs. Even had to send out a flooring inspector. Now sending out crew to take up flooring and reinstall new. I think that I should be compensated for the bull that I have had to deal with. I asked to keep the flooring they take up tomorrow and was told no. It has to come back to the shop. I may not have no place to put the flooring, but I should get something. They think that I don't deserve anything. If they paid nearly $5000. for flooring and went thru what I did they would want something too. I am sick of Empire, I do not recommend them at all.
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