Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Yet Another Bad Experience with Empire Today!
Hello everyone this is just a repost of a consumers affairs with Empire Today. Let the truth out about them stear cleer! Peace & GL All "I was making enough noise about my *** carpet that finally "Helen" from Empire Corporate Office contacted me. I remember reading the name "Helen" in several other complaints about Empire. They probably have a room full of "Helens" sitting on their 800 number that say they work for Corporate Office. I did what she said I had to and allowed a third-party (at Empire's choosing) to come and inspect my carpet. Three weeks later, after my phone calls to Empire, Helen called me back today and read me the report. The inspector supposedly said that the carpet is wearing normally -- I told her that it is not normal for a 15 month old carpet to have dark trails where you walk -- and the inspector had agreed with me while he was here. I told her I knew the dude was an employee of Empire Today -- she says he is not. If he isn't, he must be paid by Empire Today to say one thing to me and put another thing in their reports. Empire sells such *** that he probably makes a very good living inspecting their lousy products. I am really po'd -- Empire has not heard the last from me."
Empire Today in Denver, Colorado - New Hardwood and Carpet
I know that we will not ever use this company again. The communications between the sales person and the installers was terrible. Be sure to write down what you want and give it to the sales rep that way there is no miss communication what so ever. On the hardwood flooring they put it down and then had to come back out two weeks later and tear it all up and replace it because they did not float out the concrete flooring. The transitions didn't match so they had to come back out after the first of the year to replace them. With the carpet we specifically asked that they cut the carpet and pad at the warehouse for we have nowhere at our condo to cut the carpet and that we did not want them to cut the carpet on the grass and or out in the street. So the carpet guy shows up and has to leave to go get the right tack strip, then comes back and gets started. What does he do he cuts the padding on the grass where dogs *** and ***. And cuts the carpet out in the street where it is dirty/dusty. Complained and nothing was done. Now they have to come back out because they didn't properly secure the tact strip down right.
Empire Today in Fort Worth, Texas - Shower Installation
We had 2 showers done 8000 dollars. The installer fell through my ceiling during installation. Then 4 months later it was leaking water through my ceiling a repair person came out said it was a *** job and would be replaced. Did not hear from them for 3 months and only when we called them back to see what was going they came and measured for a new shower pan came back 1 month later with the wrong one it has now been 5 more months without a shower and still have not heard from them. I will report this to the BBB and I will not continue to pay for this *** job.
Empire Today in Troutdale, Oregon - Very inferior carpet
I bought empire carpets and was told it was great carpet. It shedds all the time, and already looks worn. It is not even 2 years old. The carpet on the stairs looks really bad. I will have to soon replace it, and it won't be with empire carpet. It was installed the next day with only one guy that spoke english. They were in and out very fast. The installers seemed to be nice. The carpet looks so bad on the stairs I have totally covered them with plastic. If you are looking for carpet , don't call empire. You will be sorry.
Empire Today in Los Angeles, California - Billing from ge money bank
empire today gives out false information. their sales rep does not enclose that after the year of free interest if the consumer does not pay off the loan by the end of the year they will add the interest to the account..so there is no free interest..then it goes to ge money bank to be billed then to a collection agency to be harassed. the service is soooo bad and they do not communicate with anyone. do not use this comoany for any products or use their no payments for one year service. they owe big time. ha
Empire Today in Englewood, Colorado - Defective Carpet Not Replaced
I had new carpet installed through empire an I was initially pleased. It is now a month later and the carpet is falling apart. When I contacted the customer service center they were very rude. They tried to blame holes in my carpet on my cats. When I informed them that my cats have lived with me for five years and they never disrupted or old carpet. I am still dealing with the situation and I will never use empire today again. I urge anyone thinking of using empire to look else where even if you have to spend extra money,
Empire Today - Bad experience with Empire in Seattle
My wife called Empire Today to have blinds installed in our home in Queen Anne, Seattle, before Christmas. A sales guy came to the house, and after showing us samples of what we could put on our windows (and we were told more than once the fabric we chose "was no longer available") and a great deal of our time going over everything, we ordered the blinds. The next day, the same guy came back to the house; we had to re-order EVERYTHING due to the fact that the catalogue he showed us was "old" and no longer valid! So, the whole process begins yet again...and he leaves. Then, 2 days later, we receive a call that the blinds we ordered for our bedroom "would take a minimum of 3 weeks" and would in fact not be ready by Christmas, and could he come back and have us pick a different fabric yet again!! So, we just cancelled the order for the bedroom. Later that week, the installers came, and actually did a good job putting up the few blinds we did manage to get. Therefore, we decided to go with the same blinds for the remaining windows in order to insure they would all be up by Christmas. Well, you guessed it; only 3 blinds came in, and the remainder would NOT be ready by Christmas, and in fact, someone from Empire Today forgot to put the order in! No compensation offered for very expensive blinds that I would never order from Empire Today ever again.
Empire Today in Oakland, California - Worst Customer Service on the Planet - avoid at all costs
We called Empire one month ago, asking for a 9-11 appointment on a Saturday. No one showed. We called again for a 9-11 appointment, we got a call at 11 saying they'll be 45 minutes late. We cancelled. The manager called me to apologize and promised a 15% discount and future on time appointment. We scheduled a future appointment - again, no one showed. I guess they don't want my money. A huge waste of time, effort and energy. There are plenty of other companies out there who deserve your business - please don't give it to Empire.
Empire Today in Belton, Missouri - Empire Carpets BAD installation and BAD customer service!!
We called Empire CaArpets anxious to see what the have. We also liked the ida of them coming to you , being able to look at all the smaples at home in your own lighting was great! It didn't take long after the carpet was installed to start looking bad, the fibers were already laying down and it just didn't feel like it should! After a water problem and the edge of the carpet had to be pulled back we discovered that the pad was so bad that it just tore so easily, also the don't lay the pad all the way to the edge we discovered that in some places it was a few feet or more from the edge. BAD QUALITY CARPET AND HORRIBLE CUTOMERS SERVICE!!!! OUR CARPET WAS JUST OVER 1 YEAR OLD THEY WOULD DO NOTHING!!!! BEWARE OF EMPIRE CARPETS!!!!!
Empire Today in Anoka, Minnesota - Not satisfied with the laminate flooring
Not satisfied with the laminate flooring.The Laminate flooring is opening or separating in certain areas.Certain area where nails were nailed into also has split or cracked the wood of the siding.I previously called to schedule service and had left several messages and no returned call has been received. I would like for someone to come out to my address where installation took place to repair the flooring or replace it. My address where installation took place is 3241 North Boudinot Street, Philadelphia Pennsylvania 19134.My contact cell phone number is (267)591-5636 after 3pm or by e-mail at email@example.com I am alway home during the day so someone can come out any day.
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