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Empire Today's reply to:

Don't Use Empire Today

I used Empire today for a simple install of carpeting on my basement stairs. They were good. I decided that since I wanted blinds I would call them again. Being on vacation, I was promised the installer would come out and measure and then 2 days later the blinds would be installed. I was never contacted by the installer because the salesman never put in the order. I then cancelled the order after having been on the phone with their customer service 5 times. I had to stop payment on my check and speak to multiple people who could not get it through their head I never wanted anything to do with Empire Today ever again. It was great disappointment that I post this complaint but unfortunately I have heard nothing but bad things about the company. I have contacted a local window treatment company. Owned locally by a very nice couple. I plan on keeping with the little guy from now on.
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#172727 Review #172727 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Cochranville, Pennsylvania - Sold me worthless carpet

Empire Carpet should be banned as they have terrible carpet and will not hold up wear with just 2 people in the house. I was foolish enough to buy their carpet but I will never buy anything from them again.. They will not accept any claim as to the worthless carpet they sell. They stink !! I had the carpet checked by their rep and was told that all was acceptable, but another local firm said that they have had several other customers ripped off by EMPIRE and replace their carpet for them. Carpet that I bought just 1 year ago will need to be replaced in another year because of the shedding. PLEASE if you read believe me do not buy from them.
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#171217 Review #171217 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Pittsburgh, Pennsylvania - Please read before buying from Empire Carpet

My husband and I have been misled by Empire in every aspect of the way. We were given three different prices for the cost of wood laminate flooring for our kitchen, family room, laundry room and powder room. The cost started out as 8,000.00, went down to 5,500.00 and then another jump up to 6,000.00. Salesmen never told my husband and me that water could never be used to clean the floor, but gave us a huge sales pitch on how the flooring was tested in laboratories and could have water sitting in one area for five days before any signs of visible damage. It was only after our floor was installed and the installers were leaving, that I was told that under no circumstances was I to use water on this floor. Then why the huge sales pitch on the flooring being able to withstand water?!?! Not to mention the installers left with ten boxes of flooring that we are most certainly sure we paid for. When questioned by my husband, they said that they carry extra with them. However, the story told by Customer Service when my husband called was not the same. He was told they had another job. After two months time, the floor has started to bubble and peel. We noticed it in front of the sliding doors, in front of the sink and dishwasher, and in front of the refrigerator where areas get splashed with water. We were told that these floor boards have a wax coating to protect them from water damage, but when checked by someone we know who sales floors, we were told that there is no wax on the edges of the flooring. We have phoned the Empire headquarters several times to get some kind of resolution; they have been terrible in returning calls and now are not returning any of our calls. The last time we spoke, they wanted to charge us eight thousand dollars to come out and replace the flooring with tile.
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#171202 Review #171202 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Pittsburgh, Pennsylvania - Please read before buying from Empire Carpet

My husband and I have been misled by Empire in every aspect of the way. We were given three different prices for the cost of wood laminate flooring for our kitchen, family room, laundry room and powder room. The cost started out as 8,000.00, went down to 5,500.00 and then another jump up to 6,000.00. Salesmen never told my husband and me that water could never be used to clean the floor, but gave us a huge sales pitch on how the flooring was tested in laboratories and could have water sitting in one area for five days before any signs of visible damage. It was only after our floor was installed and the installers were leaving, that I was told that under no circumstances was I to use water on this floor. Then why the huge sales pitch on the flooring being able to withstand water?!?! Not to mention the installers left with ten boxes of flooring that we are most certainly sure we paid for. When questioned by my husband, they said that they carry extra with them. However, the story told by Customer Service when my husband called was not the same. He was told they had another job. After two months time, the floor has started to bubble and peel. We noticed it in front of the sliding doors, in front of the sink and dishwasher, and in front of the refrigerator where areas get splashed with water. We were told that these floor boards have a wax coating to protect them from water damage, but when checked by someone we know who sales floors, we were told that there is no wax on the edges of the flooring. We have phoned the Empire headquarters several times to get some kind of resolution; they have been terrible in returning calls and now are not returning any of our calls. The last time we spoke, they wanted to charge us eight thousand dollars to come out and replace the flooring with tile.
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#171193 Review #171193 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today Biggest Rip off of 20th Cent..

Hello again all its truthaboutempire, while I was searching through the empire today post I stumbled across a acient (lol) post around 2006 about empire thats still recieving comments! I hope that guy got his home repaired or reimbursed. But anyways this is a post from another consumer who supports letting the truth be known about Empire Today Peace & Gl all: "The problem with this company is that they are so dishonest and have shielded themselves from unhappy customers by giving them the runaround. If you try to take them to small claims court, you have to make sure you have the exact name and address of the company you are trying to sue. But Empire Today has so many addresses, it's impossible to know which one is the correct one to use and if you had the wrong one, the case would be thrown out. There are so many complaints into so many BBB offices all across the country, but they close the cases as if they're settled when the consumer doesn't accept their offer. It's because, like Tom, they offer to replace the product at an additional cost to the consumer, (they want us to give them MORE money for another bad product and bad service) when it should be replaced under a warranty or because of poor installation or quality. So when the customer doesn't accept the offer (since no one wants to throw more good money after bad) the BBB closes the case saying Empire made an offer but the customer didn't accept it. They put bad quality products into your home, don't stand behind their products, don't return calls, don't have good installation teams, don't have good service, don't have next day installation....I don't know how they get away with advertising 'next day' when they never show up the next day, but make people wait 12 hrs. Attorney generals of the states Empire Today does business in, should look into the fraudulent sales practices of this company. I don't know when someone will shut them down. Maybe someone needs to notify the media and shine the light on this dishonest company."
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#171139 Review #171139 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Atlanta, Georgia - Empire installed defective laminate flooring which they refuse to make right.

We purchased laminate flooring in September 2008. The salesman, Alan Peele, knew that it would be installed in our kitchen and den. He assured us that it was even more user friendly for our purposes than hardwoods would be. $2,451.00 later, we had our new floor. We liked its appearance, though the boards were not laid exactly as had been described. What we did not like was that a year later, the laminate was "bubbly" in places. My first contact (Nov 2009) was Rhonda Coleman, who was slow to return my calls. She did send two people who I thought were to repair the affected boards. It seems they were there to assess the damage and report to Empire, who might or might not pay for this. They were unable to answer any of my questions. As they were leaving, I pointed out that they had further damaged the floor and it looked even worse; they put some blue duct tape along the more noticeable places. After repeated calls to Rhonda, she said it was our fault the floor was bad and that Empire wasn't responsible for moisture damage. When I became upset, another assessor came to view our floor. Eventually Rhonda told me Empire would not stand by the promises made by the salesman. She referred me to Renatta Odum, who essentially said "tough luck." Ms. Odum said we could pay for another opinion ourselves. She too had no explanation for why Empire would install a kitchen floor that couldn't be damp mopped. She was curt, but I did get the name of the next higher up, Tim Sherwin. My husband and I both explained we weren't out to profit from this; all we wanted was a simple repair. Tim Sherwin too essentially said "tough", although he did say the floor we had was supposed to be durable and highly resistant to moisture. My husband pointed out that the worst damage was not even in an area exposed to any wetness. He also asked how one can clean a floor or even walk on it without some contact with moisture. He told Mr. Sherwin that we had been very careful and had not abused the floor at all. He asked about the assurances we got before we paid for this fiasco. We got no answer for this and no apology. Mr. Sherwin did send us their report; we have given it to our attorney. My advice is to avoid Empire at all costs. Whatever you're walking on is better than the poor service we've experienced. Salesman Alan Peele:314 374 3299 Rhonda Coleman: 770 441 8077 Corporate Renatta Odum (?) 847 583 3000 Regional Tim Sherwin 888 588 2315 ext 7813
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#170202 Review #170202 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Camden, New Jersey - Empire carpet, horrible customer service & installation

We ordered carpet & paid in full (cashed the check right away) and scheduled a month away. A complete nightmare. The crew was to be at our house by 3pm; they showed up at 8pm. The numerous times I called customer service we continually caught them in lies of where the crew was. Put on hold and then forgotten, "supervisors don't work this late". The crew left our house at 10pm. My complaints were not answered for days!! Finally we were told that we were only entitled to $75 reimbursement, because it really was their problem anymore. Horrible Horrible service!
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#169930 Review #169930 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today Carpet

Empire Carpet is horrible. I was scheduled for someone to come out to do a quote on my flooring on Saturday 1/30/10. Well do to the weather they could not come. This was understandble however, they scheduled another day 2/1/10, and they were a ns, then I was scheduled for yesterday 2/2/10 and this time they ncns. This is very bad business and I will not use them nor recommend them to anyone that I know. If someone thinks about using them I will quickly change their mind. I am pissed to say the least.
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#169896 Review #169896 is a subjective opinion of poster.
Empire Today's reply to:

Lies and defective flooring from Empire Today

Bob Bein, the salesman for Empire Today LLC, made several claims regarding the performance of their laminate flooring. We told him we had dogs; in fact, the dogs were under food. We shared with him our concern about 2 dog-related issues: 1) scratches from the dogs nails, and 2) moisture (if you catch my drift). Bob said that the laminate flooring was very resistant to scratches and dents. He said the floor would not dent even if we dropped a pot on it. He also said that the boards were tested under water and did not de-laminate. We asked him what we should use to clean the floor and he said that we should go on to Empire's website. Bob, also told us the boards were random length and that each board was unique (a different pattern from all the others). The floor was laid the next day. As the floor was being laid we noticed an oily film on the floor. We asked the installers about this and they said that the film should come up after cleaning. I asked them what we should use to clean the floor and they said just water. The boards were not random length. There were only 5 different boards. The installers laid them so that identical boards were laid next to each other with 8 inch offsets. This gave the floor a bizarre diagonal pattern. The day after the floor was laid I set out to clean the oil film off the floor, because it looked terrible and left footprints everywhere you walked. I went on Empire's website to look for cleaning instructions. On the webpage titled "Laminate Flooring – Subhead Maintenance" it advises me to vacuum frequently or to use a dust mop. On the webpage titled "Cleaning" there are no recommendations. Well, I know that vacuuming or dustmoping will not remove an oily film, so I used water. I put tap water in a spray bottle and moped with a microfiber dust mop putting only a minimal amount of water on the floor. It didn't do any good. The floor still looked terrible and where ever you stepped you left a footprint in the oily film. In the next few days I tried various things to clean. I thought that maybe the fact that our tap water has both chlorine and fluoride in it might have something to do with it, So I cleaned the floor again with filtered water (no chlorine, no fluoride). It still didn't look any better. So I went online and Googled ways to clean laminate flooring. Several people recommended 1 cup of vinegar in a gallon of water, so I tried that. That didn't work. Other people recommended equal parts of water, alcohol and vinegar, so I tried that. That didn't work. To this day I have found nothing that will clean the only film off the floor. Exactly 5 days and 1 hour after the floor was installed we notice that several boards were starting to bubble up on the edges. The lamination was coming apart. By this time we were quite frustrated with this floor and decided we just didn't want it. I called Empire. After a lot of trouble (customer service offers no customer service), I was finally able to speak with Rebecca Clark, the National Customer Service Manager. I told her my complaints and she said she would send out an independent flooring inspector. Between that telephone call and the inspection we noticed more boards becoming de-laminated in addition to several dents (we have not dropped anything on the floor). In fact, every week that goes by we find more boards coming delaminated. The inspector came and did his thing. I asked him how to clean the floor and he said to use a half cup of ammonia to 2 gallons of water. So after he left I tried that solution, but that was the worst of all! Empire has offered to replace the damaged boards but has offered no assistance or advice on how to clean the oily film off the floor. More boards are becoming delaminated every week. We can not live with a floor that is constantly needing to have boards replaced or a floor that looks terrible because it can't be cleaned. We believe the floor is doubly defective. We have filed a complaint with the Illinois Attorney General and have file a civil law suit (small claims) against Empire for the cost of the floor ($5900). People who were NOT helpful: Bob Bein (Salesman) Rebecca Clark (National Customer Service Manager) 888-588-2315 Steve Silvers (CEO) 847-583-3000
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#169412 Review #169412 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Washington, District Of Columbia - Pushy Empire Sales Rep

My wife and I had a sales rep come out from Empire when we wanted to get a quote on flooring for our kitchen and living room. Since we see their TV ads along with all the specials we said why not? Anyway, the rep was a tall burly guy, local, seemed down to earth and friendly. At first things went well, even after the somewhat long-winded sales pitch about the company. It was not until after we got two quotes from him that things went downhill. We received two quotes: one for laminate flooring and the other for engineered hardwood. The initial quotes were $6500 and around $9500 respectively for only 450 square feet! When I told him that we would think about it he started to become pushy just like a used car salesman. "What would it take to get you on this new floor?" I told him that I would not commit to anything right now since we just moved in and we had other projects in-line for our house, such as additional electrical work and new windows. I also told him that I was reluctant to buy since there was no guarantee that I would be approved for financing after signing anything, especially when the highest rate could be in upwards of 30%! The tipping point came when he told me that since I just purchased the home I could use the $8000 first-time homebuyer stimulus to pay for the flooring... Unbelievable! None of his god-da** business as far I as I was concerned. Sorry Empire but that "cheap" flooring from Home Depot and Lowes that your rep warned me about is looking better every day...
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#168151 Review #168151 is a subjective opinion of poster.