Carpet and Flooring Reviews - Empire Today

NEVER AGAIN! If I could give negative 5 that would be the score they deserve.

Customer service non existing, calls never answered, and never returned. Installers barely speak English, so if you have any point to get across, good luck. unless you habla Espaniol. Installation day.

Arrived late. Removed old carpet and pad, never bothered to vacuum. Left staples in the sub-floor here and there, i can feel them when walking barefoot. Worked till after 9pm.

In the result: seams coming apart after one week. On the stairs they left 5mm gap between edge of the carpet and wall trim. Two different crews sent in after to fix things up, came and gone without doing a thing, well they took pictures and spoke on the phone in Spanish. Then informed me they can't do anything because they don't have carpet with them.

That happened TWICE.

42 days They coming back tomorrow, and promised third time is going to be a charm. Will update.

Hands down the worst company ever to deal with. We had an in-home estimator who missed the appointment and called last minute to cancel.

Then came the next day half drunk and threw carpet sample books all over my brand new wood floor and against my freshly painted wall. Nonetheless, we accepted the quote and scheduled the installation of the stair carpet runner and fully carpeted stairs into the basement. The day of the appointment came, I took off work to wait for the installers, no show until 6:30pm then proceeded to tell us that they didn't have the equipment and will be back the next day at 9am. Next day, no show at 9am.

Called the installers who barely spoke English to only be told that he isn't coming back because he doesn't have the equipment to do the runner and to call customer service to reschedule another crew. We called and got another appointment. The day of the install, again took off from work to wait, no show. Get a call at 5pm to tell us that they are not coming because they are running late.

We canceled the entire order. No follow up from customer service nor the drunk sales rep who sold the job. I guess they don't give a *** about customers or their reputation.

Beware of dealing with Empire Today. It is the worst!

Empire today? Empire will scam you today is more like it.

Lets bait and switch the customer!! Had carpet installed in three bedrooms and a hallway. Lets just say i got a great bait and switch job. Told the sales person I DO NOT WANT APARTMENT GRADE CARPET!

And low and behold thats what i freakin got. And a bad installation job to, seams coming up looks like they patched the corners where they cut in to the carpet to far then tried to cover it up. there's a snagg in the carpet from the manufacturer. The carpet is matted down like it years old and its only 7months old, we lets me back track on that, I have 14 year old carpet in my living room and its not even matted down and its old.

So lets just say emprie rip me off today, screwed me and doesn't even have the decency do you have a little Essex and take responsibility with the product they have put in my home I am so dissatisfied with this. They do not care about their customers the only thing they care about is taking your money and taking the cheap way out and giving you cheap carpet or whatever you're having put into your home so they can line their pockets with your money and *** over all I want is the carpet I asked for but instead all I get is the runaround it's your fault your carpet is that way it's your fault to the carpet was badly installed by the way your cat decided to sit in your doorway and scratch in a straight line to pull the SEEM apart oh and your carpets matted down because of your vacuum. It has been nothing but excuses after excuses after excuses after excuses with these people their inspectors are complete *** The inspector that came out to my house brought me a piece of carpet that was supposedly the one that I picked out it was a dark dark green piece of carpet and I don't have dark green carpet so how am I supposed to tell then it tells my husband that are cat pulled the seem up because he sat in the doorway and scratched in a straight line my cats live outside then he decided to take my vacuum which is a $1282 Kirby vacuum, laid it down turned it on and stared at the brushes on the bottom for a good 10 minutes then proceeded to tell me that it's my vacuums fault that the carpet is mad down.

Oh and I forgot to mention I got a voicemail saying that they're going to replace the carpet then when I call back no one answers then I get another call back the next day telling me they can't find the carpet that they think it's no longer made so let's just screw with my head a little bit more thinking they're finally going to take responsibility oh I'm sorry your carpets no longer made you have to deal with it thank you Empire today for screwing me over taking my hard-earned money and lining your pockets with it and give me the *** carpet I have ever seen. You know we have hard-working Americans who work hard for their money and then you got companies like Empire today

My review would not allow me to post the pics. I took these pics of some of the issues with our Hardwood floors that were installed a couple months ago.

They filled gaps with putty and nailed too far away from the wall that even $300 thicker molding won't cover. Unless we purchase more expensive custom molding we will have to find a way to hide their mistakes. We have an area behind our television that is a complete mess which I did voice my concerns while the installers were here and they said all the floor would have to be ripped up and redone if they were to fix it...It truly looks hideous and has to be hidden with an additional trim piece that does not match the rest of the room. The whole purpose of having this work done was to get rid of all the carpeting hoping to improve our child's health but instead we have a feeling of disappointment.

I've included only 6 pics that shows a small amount of the issues because space was limited on here. The pic with the cable cord had to have the additional trim because the molding alone shows how bad it really is.

My son is a carpenter and could not believe that they left a 1/2" gap. Such a waste of $10,000 spent apparently we did not spend enough to be treated better :(

NO Honestly, your customer service and stand by your product is less than poor. Where is my warranty and why do you not follow up after I spent thousands on your floor.

Completely dissatisfied. Jennifer needs to work on her follow up with customers and fixing their promised guarantee. Could be held liable in court, just do right by your customers. A company like this should be honest and reputable but Empire strikes out.

Hard working American gets ripped off again. Do the right thing, stand by your products and your customers.

Sick and tired of getting ripped off. do the right thing and fix my floor that is less than a year old and sloppy sloppy work by your crew.

Horrible, Such a disappointment. After several estimates from carpet companies in our area, we decided to go with Empire.

That was the worst decision i ever made. They came out a couple days later, to install the carpet. For 1 they decided to lay the carpet out in the road. instead of in our drive way, we moved our vehicles for that reason.

And they did the old trick (Bait and switch). Come to find out they gave us The cheapest carpet you can find, apartment grade. Instead of what we paid for. Then they did a *** seam job, witch apparently is my cats fault be cause he decided to sit in the door way and scratch in a straight line( the cat lives outside).

and my good old $1200 kirby vacuum is to blame to for the carpet fraying, and matting down. I have called several time never getting a strait answer, then the other day being told we are reviewing the findings of the inspector. so how long is it going to take this time for an answer, what to be told its my fault, my cat did it, oh the vacuum did it.

WOW unbelievable. Wonderful ethics this company has.

I had a hardwood floor installed in my living room and kitchen in November 2015. I have spent most of 2016 trying to get the floor fixed.

I am very disappointed with empiretoday I have had cancelled appointments, I have men show up but could ot complete job because of high moisture reading , I have had days when I wait for someone to show up but no one comes, I have missed days of work. I have left people at my house just so the installers can get in. My more recent disappointment , I had the installers show up at my home 1:30 in the afternoon they did not have a new blade to cut the wood. They left at 2 o'clock going to the store to get a new blade they never came back he never called back I tried to call the operator three different times and all I got is an apology.

The said they could not reach the installers, they were not answering the phone.

I need more than an apology. There is no reason why it takes a year to do a reinstall done.

I had tile installed in my entry way by the front door and in two bathrooms. It looks like children installed it!

Grout lines are all different sizes? Some are very wide and some are very thin? They did not level the floor in my master bathroom, there is a hump in the middle. Toilets leaked when they finished.

One toilet wobbled, not tight. A one day job turned into two because they ran out of materials and broke the transition between the entry tile and living room laminate, it took two weeks to fix and 3 tries and it was not the same transition as was broken. They never got the tile fixed properly, after several weeks. At one point they showed up at my door without an appointment.

I called the so called manager, Steve who would not give me his last name (Coward). I told him they showed up without an appointment and he said my wife set the appointment and my wife Did Not set it up. Steve argued with me and basically called my wife a liar. I just found out his last name.

He is Steve Coudriet. I was given his name by an ex employee that was forbidden to give me Steves name. Steve was the manager at Terminix Commercial while I worked at Terminix, he started there after I was working there as a tech. Steve was Fired while I was off after a back surgery.

Steve was employed by Terminix Commercial in Memphis,Tn. As the branch manager for about a year or less. Steve is the laziest, most arrogant, incompetent POS I have ever known! Don't use Empire Today in Memphis,Tn.

You will be sorry! Spend a little more money and get a good job from a reputable company.

Our sales rep Doug talked us into signing a contract just so we had a price set .contract says you have to contact Empire directly to cancel within 2 days .thats tge first time he wasnt honest .He told us that the instalers are all employes of Empire but they are not ,they are subcontractors .He told us that the instalers would replace and houl away old toylets .when I asked the instalers they told me tgey dont haul away .I called doug to ask him about it and he told me he never told us that (called me a liar ).last straw was when I wanted my fire place retiled doug said no problem and sugested I retile a couple feet infront as well.turns out the instalers dont tile fire places .Again I called Doug and asked him he told me again that he never said that . Besides Doug being a liar the tile was said to be instaled on 3/20 but didnt get started till 3/24 they never called us to tell us anything about a delay .We had krdered this product almost 2 months in advanced and tgey were out of stock .

My experience with Empire Today has been horrible. They came to install my carpet on Monday March 13, 2017.

They had to come back and finish the carpet and they didn't show up until three days later. Then they put all the old carpet and padding out on my curb. They did not cut it up and I had paid for them to remove it. It has now been over a week and the old carpet is still laying on the side of my curb.

My trash company will not take it because it is just sitting in huge piles. They offered to refund my charge for them taking the carpet and they said they would cut it up for me. No one has ever showed and now I am going to have to cut it up after it has sat there in the rain for over a week. Then I am going to have to pay my trash service to pick it up.

I have called every day and spoke to customer service. I have spoke to Craig Cline the Installation Coordinator, Vincent Storm the Installation Manager, Edgar the Supervisor of Call Center and I have left messages with Diane and Matt with no return call. Needless to say I can't believe I paid over 3000 for this service. I will never recommend their service to anyone I know.

This has been the worst service I have ever received from anyone. It is sad when upper management won't even call you back.

This is an email regarding my horrible experience with Empire, that I sent to the CEO: I am contacting you today as a valued and repeated customer with Empire Today. My husband and I used Empire to install laminate flooring in our kitchen this past summer, and were so pleased with the job, that we asked Empire to come out again to give us a quote to extend that same flooring into our living room.

The salesman came out on 2/20/2017 and we signed a contract to have the same flooring put in and scheduled an install for Saturday, 3/4/2017. My husband and I pulled up the existing carpet the night before the install. When the installers came on Saturday, they discovered that the salesman had put down the wrong flooring and it didn't match. That same day (Saturday), they returned to the warehouse to find that the flooring we wanted had been discontinued (Empire should have told us this before we ripped up our floor).

After numerous attempts to contact customer service on Saturday who could resolve this issue, Empire told me that their headquarters was now closed and would not be open until Monday. Imagine my frustration at this, as I am 30 weeks pregnant, have two dogs who now cannot walk about the house, since we pulled up the carpet and now have bare flooring with exposed nails showing, and have to now wait until the next week. I explained this many times to the Empire customer service, but no one ever offered me an apology or seemed to know how to resolve this issue. After I had to contact Empire on Monday, 3/6/2017 (as no one tried to contact me!), I again spoke to a supervisor who set up the salesman to come back and show us new flooring.

The supervisor also said he would call me back to discuss pricing, as I believed I was owed a discount and he was going to look into that for me. He never called me back. The salesman came out on 3/7, showed us flooring, and, since the flooring we wanted had been discontinued, Empire told us to pick new flooring for the kitchen AND living room so that they matched. We picked the flooring, signed the change of order form, but the salesman assured us that someone would be contacting us regarding the new pricing.

Fast forward to today, 3/10/2017, and, again after no one contacted us, I called Empire AGAIN at 3:30 pm, and spoke to the same supervisor, who said he would have someone call me back within the hour. Well it's 6:00 pm now, and there is a message from Empire stating that I am now getting charged, not only for the original flooring, but also for the additional flooring that I have to put in since empire messed up my original order. When I just tried to call them back at the number they left (for the Chicago/Milwaukee headquarters), their mailbox is now full. I am writing to you as CEO because I have tried all other possible outlets and no one can give me a straight answer.

In fact, it seems that no one knows what is going on, and they do not seem to care either.

I have not been issued an apology. The only people who showed understanding and apologized where the installers, and it wasn't even their fault!!

PUBLICpublished review 3/2/17 We met with a sales rep last month and picked out flooring for our home. To save money we decided to pull up all the carpet and old hardwoods ourselves and have all the furniture out and floors prepped before install.

Received a call asking us to move our install date from April 25 to March 2 and they would give a corporate discount of $500 off our new hardwoods. Agreed and now we really have to get moving on demo and moving furniture out. Well today is the day and they come in and tells us that they van not install our flooring because of the humidity is greater than the floors itself. This test should be completed prior to purchase.

If done so we could have picked out different flooring that accommodates. The sales representative should have tested and made us aware. I have contacted several customer service reps including the sales supervisor Kenneth Williams, that was very rude and non compliant of the issues we are having. I myself took off from work to have this installation completed and I can say was a waste of time and money on my part.

Never go with Empire. I would not recommend them to anyone and as far as their always striving for a perfect 10 they have received a 0 from this customer. They have not up held their promises for "building customers for life".

Oh and it gets worse. I will send another review or edit this one until I hear back from someone in corporate and not the Raleigh Durham location.

I WILL NEVER USE EMPIRE AGAIN (and I have a lot of flooring left to do in my home). I would like to start by saying that the end result is beautiful and the installers were quick, professional and very helpful.

This is not where my problem lies. My problem is every other facet of this company. We interviewed/received quotes from several different companies. We narrowed down our decision to two.

We went with Empire (a slightly more expensive option) because we were told the floors were made in the USA as opposed to China. THAT was our deciding factor. The day the installers get here we notice the boxes all say "Made in China". Wait.

What? We call the salesman, no answer. I call the main office number and tell them our issue. What is their explanation?

"The floors are made in the USA but the boxes are made in China.". What? The boxes? This is the story you are going with?

Ok, the boxes. I make them promise that yes, the floors are in fact made in the USA. We google the name on the box, "Valinge". Guess what?

MADE IN CHINA- but I mean, we knew this. We call again and all they can tell us is there was no excuse for the lie and the customer service person trying to get us off the phone and that all we can do at this point is cancel the order. Well, that would be great and we could go with the cheaper option since they too were made in China if perhaps maybe all of our tile and carpet hadn't already been pulled up. I'm hosting a party in 4 days!?!?!

How long will it take to get floors? What the...fine, just put it down. Half way through the installation I look at the padding and I ask "Is that the upgraded padding that we had paid for, you know, the quiet walk?". He tells me no, that this was the standard padding and that they don't use the upgrade on this type of flooring because it actually makes it echo even worse.

Now, rewind...sitting at our breakfast table, the day we signed the contract I ask "How much extra are we paying for the upgraded padding?". He tells me something like 20 or 40 cents a square foot and he had knocked down the price. Ok, cool. But now today when we call the main number they tell us we did not pay for upgraded padding.

What? We call the salesman he says no, we did not get charged for it. Ok, then why was the price we paid the same as when you told me you charged us 40 (or 20) cents a sq ft? Wouldn't that price drop?

He says we went over what all the costs were when we signed, and we did, but that's when he told me the price per sq ft. The floors are in, we received no discounts, no refund for padding. Also, when I call to complain I want results. I DO NOT want to hear anything about anyone losing commission or the contract we signed.

I know what we were told. I know we were lied to. I know we were blown off.

Lack of integrity, that is where my issue lies. Don't lie to me.