Carpet and Flooring Reviews - Empire Today

I recently had carpet installed at my home by empire. this was one of the worst experiences of my life.

first of all, they showed up with the wrong color of carpet different from the one I ordered. they insisted that that's the one I ordered.. secondly they took much longer than promised for the actual process. they did not tidy up at all and left the whole house in a mess.

the installers were surly and obnoxious.

based on my experience, I would advise any one contemplating carpet installation by this company to run far far away. ..

We met with Dinah to review samples and schedule our installation. Due to the challenges with the layout in our home we scheduled the installation over 2 days and included the installers to move the furniture.

I spoke with an Empire represenative 2 days before the install to confirm the plan. On the first day off the install we had prepared 2 bedrooms with only bed frames and matresses to be moved out. The installers arrived and I showed them the areas to do that day. They told me that they were only there for one day and that because the third bedroom was not ready they would not be doing the work.

I suggested they do the first bedroom and when working on the second room and stairs we would shift the furniture over so the last room would be available to carpet. Neither worker spoke very good English and refused to talk with me about completing the work. I had a call from Empire who explained that this was only to be a one day job, that Dinah was incorrect to schedule it as she had and that we'd need to reschedule. She also was unwilling to work with me.

The workers proceeded to leave the job.

Not only had this been a horrible experience but I'm out 2 days of work, I don't have my new carpets and my life has been unnecessarily disrupted by tearing apart my rooms. I've cancelled my order and will purchse my flooring elsewhere.

The team member that came out to my home to give me a quote preferred to tell me about his side business as a car salesman and tried to sell me a Tesla! Wow, My wife and I both had to remind him that we are in the market for new laminate flooring for my whole house.

We just bought a new vehicle six months ago! We were not offered a quote of any type other than being handed a tablet with a price of $6.40 per sq ft. I asked for some formal quote on paper and was told that Empire does not offer a quote, it is for visual purposes only. At $6.40 per sq ft for laminate, that is and outrageous price.

We were prompted about 6 times for a $25 deposit before we basically had to ask the guy to go. Once he understood that we are not going to make a deposit, he very quickly packed his samples and was gone, didn't even ask for directions out. I simply can't believe as a business owner myself, that a company this large operates in this manner.

An email through the Empire website resulting in no response after four days. I currently have an appointment with another flooring company that has already via phone exceeded the customer service of Empire

I would never recommend Empire, nor would I ever use again. First, their salesperson assured us the hardwood flooring we selected was very durable and would not scratch, even when we told him we had a large dog.

Well that was a lie. Our flooring already has scratches. Secondly, we have two areas which seemed "soft" to us. The installation supervisor came to inspect and told us they did need to re-do those areas because they were not level and would eventually crack the boards.

After having a *** of a time finally getting installers scheduled, we find someone to come to our house to let the installers in since we both work, and the installers tell us there is nothing wrong with it and the installation supervisor didn't know what he was talking about. So they didn't do the repairs (what a waste of time for the people we asked to come to the house to let them in) When we called supervisor back, he again told us they had to be repaired and they were not installed correctly. SERIOUSLY? We have no idea who to believe.

Supervisor calls us again today trying to schedule different installers to make the repairs. So, once again, we need to have someone take time to come to our house to let these people in and we aren't even a sure at this point if the floors truly need to be fixed. We at a loss for what to do. Who do we believe?

We are hesitant to let them even touch our floors again and worried what they will do to the a structure of our flooring. This company contracts with people who cannot even I agree if the installation was correct or not! Called corporate office trying to get someone a bit higher up to fix this entire mess. We haven't heard back from them yet.

HORRIBLE company! Sales people are misleading, installers can't decide what is the correct way to install floors. To really top it all off, the quarter round they use is not even stained wood. It is a piece of wood with a wood-like sticker on it!

HORRIBLE quality! I would never recommend EMPIRE, especially for hardwood flooring. As of today, I have not heard back from corporate headquarters, only the installation supervisor, whom I am not even sure to trust!

I would actually rate them 0 for sales, -0 for installation, and 0 for quality! A rating of 1 is too good for this company!

DO NOT PURCHASE PET PROOF CARPET FROM EMPIRE TODAY!! Let me share my experience.

On 6/26 this very nice sales lady named Angela Pittman from Empire Today came to my house. She said that the Empire Today Pet Friendly Pup Pet Urine Protection Carpet I was purchasing I would be able to clean up myself and it would not leave stains or odors behind. I said are you sure? Yes, don’t worry about our Empire Today Pet Friendly Pup Pet Urine Protection Carpet.

I also explained that I would need a transition piece to match the rest of the flooring in the house. On July 7th the installers from Empire Today came to my house. First words out of their mouths, “I am not sure if we have enough of the Empire Today Pet Friendly Pup Pet Urine Protection Carpet for this job” This should have been my first sign. They finished, I explained to them that they had the wrong transition piece installed.

Their comment was, “You have to call the office”. I called the Empire Today office and got the run around for about a week. I figured it would just be easier to go to my local Home Depot or Lowes and get the piece myself. I have an elderly dog as well as a young puppy and as you all know poo happens.

I follow the sales ladies from Empire Today instruction and try to clean the Empire Today Pet Friendly Pup Pet Urine Protection Carpet myself. Needless to say my stairs still smell like I’m walking through urine. This is beyond disgusting. I call the Empire Today main office.

The Empire Todays main office gave me the song and dance about how they will take care of the issue with the Empire Today Pet Friendly Pup Pet Urine Protection Carpet and pass it on to the right person. I should get a call the next day. No call came. Imagine that.

I called Empire Today back, they said we promise someone will call you tomorrow. Someone from Empire Today finally calls, gave me the same song and dance. It’s like Empire Todays customer service is reading from a script. Yesterday I called Empire Today again, supposedly talked to a manager.

He says no one is in at the local Empire Today office to take the call but someone will be calling me. At this point I schedule a sales appointment with Empire Today. It’s was amazing someone from Empire Today was able to come out that same day. My thought was great Empire Today can sell me carpet, but not fix their Empire Today Pet Friendly Pup Pet Urine Protection Carpet.

Amanda from Empire Today, the nice sales lady shows up. I explain the issue I am having with Empire Today Pet Friendly Pup Pet Urine Protection Carpet to her. She did acknowledge that there was a problem. She calls her manager.

With a look of utter sympathy she says you have to have this professionally cleaned before we can do anything. I said so every time my dogs have an accident on Empire Today Pet Friendly Pup Pet Urine Protection Carpet I have to call a professional? She said yes. She apologized that the Angela did not explain that to me when she sold me the Empire Today Pet Friendly Pup Pet Urine Protection Carpet, but there was nothing further she could do.

Around 6 that same evening I get a call from Michelle at Empire Today. She apologizes for all the different stories I have received from Empire Today regarding Empire Today Pet Friendly Pup Pet Urine Protection Carpet that most certainly there is something that Empire Today can do to help me. She said that all she needed to do was look up the warranty for the Empire Today Pet Friendly Pup Pet Urine Protection Carpet. Amazingly enough, she was having computer problems.

She promised to send her information to me via email and I would get a return call from her the next day. I did not get an email or a return call. No surprise there. I gave it one last shot.

I called and spoke to Michael got the same script again. I would never purchase flooring of any kind that only a professional must clean. I guess Empire Today expects me to shell out $125.00 every time my dogs have an accident on their Empire Today Pet Friendly Pup Pet Urine Protection Carpet not only that, but to have to wait days and just live with the smell of dog *** for that long. Why does Empire Today bother selling Empire Today Pet Friendly Pup Pet Urine Protection Carpet when Empire Today will not stand behind their products?

I don’t feel like I should have to do the labor to fix Empire Todays mess.

All I want is for them to take the Empire Today Pet Friendly Pup Pet Urine Protection Carpet out of my house and give a full refund. If they sell Empire Today Pet Friendly Pup Pet Urine Protection Carpet, Empire Today should stand behind the Empire Today products.

On August 25 Empire sales rep John Reardon came to my house and sold me on a bunch of false promises. I ordered 905 square feet of porcelain tile to be installed throughout my house starting on September 5.

I received a phone call the Wednesday before installation to confirm my appointment and to make sure that I prepare all areas to be tiled. The next Saturday I was called back from Bill saying that they did not have the tile I ordered in stock and would not be able to do the install unless I picked different tile. I specifically said I wanted that tile and I would wait for them to call me when they had the tile in stock. The following Thursday I received a call from Empire to confirm my new appointment.

An appointment that I never made. I asked if they had the tile in stock to which they replied no and I asked how they were going to do the install with no tile. For the next three weeks I was called to confirm an appointment that was never made even though they still did not have my tile in stock. Finally, on October 5 I called Bill and he said they did get my shipment of tile in and they would be able to do the install starting on October 11.

When I spoke to Bill he had no idea that I was supposed to receive baseboards with the install. When the installers showed up they complained that the work order was all messed up and I would have to explain in detail all that was needed. Once shown what needed to be done they broke out their string to check the subfloor for level. They found several spots that were not level and started to complain that this job was going to be bigger than they anticipated.

They called their boss John who then called me and explain everything the installers had previously explained. He added that the job was bigger than they thought and didn’t want to do it because of lack of time. They were looking for an easy job. John then stated that we could go ahead with the install but it was going to be an added 3k for a few bags of concrete and some grinding.

Leveling a subfloor does not cost anywhere near that amount. He threw that price out there so I would refuse. Empire hires subcontractors to do their work. This is no surprise.

But they do not do a fair estimation for the work to be done. John Reardon only measured and gave a 6500 estimate. Once the subcontractor got there the estimate grew by 3k. This is absolutely ridiculous.

After waiting over a month for an install with my entire house packed into my living room I am still without tile and am forced to find another company that can do the job at the quoted price.

I would never recommend Empire for any services past a basic carpet install. It is probably the only thing they are capable of doing because it is “easy work” Steve

After many emails and photos the original installers returned. I had requested that they not return several times.

I had said from the beginning if they thought the installation was done correctly I did not want them back. But that did not matter. The installers were argumentative and even suggested we call someone else to fix it and bill Empire Today. They reluctantly did the work they were sent out to do.

They removed some of the white caulking and replaced some of the qtr. Leaving white caulking and covering it with clear did not work and mitering should have been done at the corners. So it looks better but it is still unprofessional. They also did not take any responsibility for damage at installation.

Tiles were knocked loose and fell off later and chips in the baseboard were new. They did remove the cement from the walls and the door.

I had vinyl installed and it came in one big roll that was difficult to move around, this is why there was other damage. Here are the photos after it was fixed.

We got our floors about a month ago and I am so disgusted. I don't normally post too many negative reviews, but we have been getting the runaround with this company for as long as we have had the floors.

We had two segments done. Laminate throughout the house and tile in the bathroom. It took almost a month to get the crew out here to do the tile, but in the end it looks awesome. The problem is with the laminate.

The crew took a four day job and turned it into a 2 1/2 week job. They were so far behind schedule that they slammed the last part of the floor in and now the strip are all rising at the seams. We understand the idea of a floating floor, but the floor is so bad that when you walk on it EVERY step is a horrible squeaking noise and pinches the bottom of your feet. The raised spots are so obvious that people have commented upon entering our house for the first time.

We called Empire and asked for a different person to come out and check it and they sent the guy who did it. Of course he said there was nothing wrong, but it was our fault. We have spoken to so many reps at Empire and they just keep saying someone will call in 24 hours, but no one calls. We spent $12000+ on our new floors and they are terrible and Empire doesn't seem to give a crap.

On the plus side, our salesman, Brandon, was awesome.

He answered all our questions and made us believe we had made the right decision. Too bad Empire doesn't respect or stand behind their sales team.

Believe the bad reviews. They are terrible.

I am glad I found out before buying anything from them. They didn't show up for the initial appointment and then both customer service people could only offer "no problem" rather than "we apologize for the inconvenience." I can only image the problems with actually working with them. The second one I spoke to actually just hung up on me rather than apologize. I read the bad reviews but thought they can't really be that bad...now, I think they probably are.

Go to Home Depot or anywhere else. Dont use Empire.

The discount is not worth the total lack of customer service. These guys suck!

Called Empire out got a quote got financed they came out and OH MY GOD didn't want to move furniture and told me I have to take apart bed which none of this was explained to me previous, came right past my front door taking pictures of my home without my permission I called their customer service the installers cursed them out in my home and was hollering at them when i don't do that in my home with my wife there said they not doing it and left. Terrible.

tried to call salesman he never called back. A friend of mine said the same thing

Terrible job , some of the mistakes are small and some are just terrible work . They were to send someone out to check work but never did , wouldn't want to use them again.

When I would ask the installer to fix something or the color didn't match , he would just say it did . Installer just showed up one morning and was knocking on my bedroom door , still don't know how he got in to my house , it was early , 7:00 AM Sunday morning , after I had been working all night .

I don't think Empire does the work , I think they sub it all out . All around , just plain terrible doing business with them .

I am only giving Empire Today one star because the poor contractor who has installed our flooring has gotten just as much run-around as I have and the work he has done is good. BUT.

We were supposed to have our floors installed 8/18/17. I am STILL WAITING for this job to be completed and it is because higher up’s (who orders the materials, the sales guy? He certainly ordered the wrong material from the start as far as I can tell!!!) are not competent enough to order the correct material to provide to their contracted installers. I have had the same contractors in my home many times over the last couple of weeks.

They ordered too much of one type of flooring then not enough of another; over and over! My son’s room is still not complete!! They were supposed to finish the installment (just a few feet of quarter round!!) this morning but when they got there they had the wrong color material so they will have to come back AGAIN. This is NOT the installers’ fault as far as I know.

They work for this massive company and are only supposed to install the material provided to them. How can they install the material if it is not ordered appropriately? It is September 5 now and he will have to come back AGAIN to finish! I will NEVER recommend this company.

VERY unprofessional.

The sales guy comes in and makes his sale then it all goes to ***. I am VERY disappointed.

Customer Service has tried to resolve my problem since the installation date. My original concern was the white caulking and quarter round on brown floor.

I thought that caulking would be used in the area of tile in the bathroom, not around every corner. Which is very sloppy. Caulking is too generously used and it is white. I had wood floor installed downstairs and it did not look like this vinyl install.

I am sorry I had this work done without getting other estimates, but I believed that Empire Today would have experience with flooring that would be professional. The salesman said that caulking would be used, he pointed to the tile, and that it would be a thin bead. There is not a thin bead anywhere. The vinyl is installed in one large sheet and cement is used to glue it down.

The cement is on the wall in some places and on the door. The baseboard shows damage or cement in different places. I do not know how this problem can be resolved without more damage to the baseboard and other areas. The tiles in the bathroom came loose and fell of when I leaned against them while the last installer was there.

The tiles were not noticed as we have been out of town. I had listed my complaints before. Mainly I had been addressing the color not the damage. I should have included that also when I first began with the concerns.

I had submitted photos before. I will submit them again. The last email conversation said that they do not have the quarter round and caulking to match my flooring and that I would have to go to the store and buy them myself. Not acceptable.

Also the same poor installers were required to come back out to fix the problems. How could that work.

If they thought they did a good job why would I want them back again? A supervisor came to inspect but did not mention the damage, which he could clearly see.

We received a quote and subsequently a followup from Empire to lower the quote. The salesman was annoyed and never sent the updated document.

My husband spoke to him and he confirmed our install dates. The next day my husband followed up again for the updated paperwork because they were supposed to install floors that Monday (this was Friday). The salesman starting screaming at my husband and said he never locked in the dates. My husband yelled back that they had and we even changed our move date to accommodate the vinyl floor install.

WE then asked for his managers name because his behavior was completely unprofessional. He gave a name and then said "and don't f@@x+++ lie. He actually used the f word. I had my husband hang up and called the 800#.

It was a Friday night and they assured me a manager would call me back on Saturday. Have not heard from anyone.

Would never use them and will tell that to anyone that will listen. Horrible experinece