Carpet and Flooring Reviews - Empire Today
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testimonials
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Empire...What a rip-off!
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Empire Today won't return money
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Empire Today bad from the beginning!
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Service
Empire Today Estimate
Empire Today Incompetent Installation
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Service
Empire Today Installation
EMPIRE IS A POOR QUALITY COMPANY WOW!
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Bad carpet and customer service
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Do not use EMPIRE! Over priced!
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POOR INSTALLS DONE BY EMPIRE BY FOREIGNERS!!!!
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Empire Today - Do Not Buy their flooring
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Former Independent Contractor Not Paid
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Empire today tampa
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Empire rip off
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Empire Today Does not Pay thier Sales People
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Empire Today has BAD CUSTOMER SERVICE!
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Don't Use Empire Today for Flooring
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Empire Today Flooring
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Empire Today
I've been given the run around for 3 weeks about my refund.I cancelled within 24 hours and it wasn't a special oreder.I've been given 4 different stories from 4 different customer service reps.None have been true yet.Every time I call I gat a different spin on the checks in the mail.Either it must have gotten lost,it takes 7 to 10 days for the mail,wee mailed you a new one yesterday and the latest is we just cut you a check today.These crooks need to talk to eachother and get their story straight.The funny thing is they advertise an A+ rating with the bbb just look at all of the posts here and other sites and explain how thats possible.
AT FIRST BLUSH...it appears you may have ordered a custom product...deduced by the fact that protocol is a 1/3rd deposit, which is mandatory for special order custom products job. Here's a friendly suggestion...why don't you request a discount...
call it a hardship or "good will" discount..it may be possible to wind up with a win/win situation. I know Empire is attempting to build the market in Fla. and they would be most likely ameniable to meet you in the middle in order to create a more satisfied customer. From a business standpoint, Empire would be even more motivated, if it is a custom product...since the material is more than likely worthless to them if it has been a made to order job!
Why not use this fact to your advantage and ask for a "deep discount"...in this manner it becomes a win/win situation, instead of this bad publicity.
One last suggestion, tell Empire you will retract your posting and turn it into a testimonial if they can accomodate you with a "very special" deal! SORRY TO LEARN OF YOUR DAD'S SITUATION...it must be very stressful for you and your family AND I AM WISHING YOU AND YOURS GOD'S SPEED IN THE HEALING PROCESS...good luck.
AT FIRST BLUSH...it appears you may have ordered a custom product...deduced by the fact that protocol is a 1/3rd deposit, which is mandatory for special order custom products job. Here's a friendly suggestion...why don't you request a discount...
call it a hardship or "good will" discount..it may be possible to wind up with a win/win situation. I know Empire is attempting to build the market in Fla. and they would be most likely ameniable to meet you in the middle in order to create a more satisfied customer. From a business standpoint, Empire would be even more motivated, if it is a custom product...since the material is more than likely worthless to them if it has been a made to order job!
Why not use this fact to your advantage and ask for a "deep discount"...in this manner it becomes a win/win situation, instead of this bad publicity.
One last suggestion, tell Empire you will retract your posting and turn it into a testimonial if they can accomodate you with a "very special" deal! SORRY TO LEARN OF YOUR DAD'S SITUATION...it must be very stressful for you and your family AND I AM WISHING YOU AND YOURS GOD'S SPEED IN THE HEALING PROCESS...good luck.
I wouldn't place an order if I knew my father was having a health crisis, that is the whole point!? My Father was told after he was dieing, not during the process.... not before our order.
Maybe it wasn't a great time to purchase carpet while your father is having a health crisis, but this company should give you a refund. Maybe you can report them to the Better Business Bureau.