Carpet and Flooring Reviews - Empire Today

Empire carpet,wut should i say ? fraud,scam,any thing bad is empire.imagin you pay up to $2500 for just 80 yrd of carpet,although the carpet wont last more than 2 month ,to look old and bad.all of thier carpet is stock . I am an installer who worked for them,and used some of thier carpet to my house,let me tell you they are very bad,and dont you ever buy from these scammers they are very bad , way bad,the carpet is no good you pay too much money for *** watch out,and be carfull

I contracted Empire to install the flooring in my new condo in Fl, I pay on July 17 08, they have been taking 1.5 months to get the permit from the city, they barely answer my phone calls or give me an explanation and now that I want my money back they seem not to be willing to give it back.....

I want to find a lawyer and sue them. I could not rent the apartment in one and a half months because of their delay!!!

They are irresponsible and do not have an idea on how to conduct business.

On 9-3-08 my wife & I saw an empire commercial and said we shpould call to re-surface our 12'x26' bedroom in IN. A "sales rep" (all sub-contractors - not Empire employees) showed up the next day and gave us a quote of $1175 for that size room, charged by the SF (he offered us a $150 "discount" coupon against the purchase).

It seemed that Wall to wall carpeting for a room that size should cost less than $1035, so and I called around to other installers and they were about 30% less charged by the square yard. I couldn't reconcile the cost for such a small space, and I don't ever remember buying carpet by the square foot, on square yard. When I called EMPIRE (588-**** - the only number you can find manned at a call center - they say the company is based in Northlake IL, but you won't find a way to contact the headquaters) and asked to speak to a supervisor to determine if I was getting ripped off, the supervisor Rick, told me he couldn't tell me how they charged for their carpet, because that was "up to the sales rep" who he confirmed was not an Empire employee. He flat out said he couldn't help me, and that I should speak to the 'sales rep".

I told Rick the supervisor that I would cancel my order, and tell everyone I know that EMPIRE has no intention of standing behind their products, and they could be considered part of a "bait and switch scheme" where they advertise 60% discounts on television, but their "sales reps" don't have to povide the discount or conform to any company standard.

I cancelled my order, and called my bank to put a stop on the cradit card. IF YOU BUY FROM THESE GUYS - YOU DESERVE WHAT YOU GET !!!

Stay away from Empire Today. They lure you in with slick commercials and some nice customer service up front, but they *** on the back end.

Don't sign the contract because the moment you do, the service goes to pot. No returned phone calls, estimated dates for measurement and installation aren't met--without even a phone call. They are awful and I will never use them again. I stupidly declined a competing offer from a local guy and now I wish I can gone with him.

Bad, bad, bad. I cannot begin to express what a frustrating experience this has been,.

They promised next day delivery. My wife and I took off from work to get the room ready for new carpet.

Moved the furniture, un-hooked the surround sound stereo, got a friend to help move the TV and other heavy furniture ... and waited, and waited, and waited. At 4 PM we called them and were told "How about tomorrow?". When we told them that was not acceptable they told us the carpet was a special order and it would take 2 weeks.

We canceled.

The price was not really that great .... we shopped around and saved over $200 for the exact same carpet at Home Depot.

I too was impressed with the advertisements for Empire carpet and flooring. I finally decided to give it a try and called them for the free in home estimate.

I have to say that the sales man was prompt and courteous. He did measure all my rooms and spend a good amount of time showing me samples of carpet in his mid range. I personally didn't think the carpet felt all that great compared to the carpet I already have, but he assured me that would be different after it was down with the padding. I liked their financing package and agreed to the sale.

I specifically asked him how their prices compared to Home Depot and other companies. He told me that they were the same except that Home depot would charge me to move all my furniture and extras for steps mouldings etc...

Well, after reading the reviews online I decided to cancel the order and think things over a bit more. I called Smart Carpet and Flooring for another in home estimate.

I spent over 3 hours with the salesmen and in the end I was able to not only save over $1000, but included in that price was my Master bedroom which I had to exclude previously due to cost. I am going to receive a carpet with a longer warranty as well.

I guess the moral is. Do your research, haggle a lot, and speak spanish.

Oh yeah, two days after cancelling the job I received a call at 7 am from a spanish speaking installer telling me he was going to be there in 40 minutes. I told him not to come and that I cancelled. He said ok so I hung up. Then he called again and I told him the same.

When I hung up I called cust. service. She told me that my cancellation had not been completed. Then she told me that they would take 800 off the price if I still would consider using them.

Too late honey! So thats the long and the short of it.

Do not believe Empire carpets when they say they take pride in their custmer service. I scheduled a home estimate for carpet and tile a week ago for Empire Carpets. They confirmed twice saying that they were going to be at the appointment.

I rushed home from work and blew off two other flooring companies because I was so impressed with Empire's website and promises. I did this and then they never showed up.

I called them at 5:00, they were suppose to be there from 3-5:00, and they hung up on me the first call. I called back and I finally got an answer. They basically said that there wasn't an available sales rep in my area today, even though my appointment was confirmed twice. All they told me they could do is reschedule my appointment.

Why would I want to do business with a company that I can't trust to be there when they scheduled an appointment? Empire is very unprofessional and I wouldn't recommend them to anyone.

Customer service is hands down the worst.

They run their commercials a million times a day. They should invest some of that money is a proper staff & better people who install their products. I am still in a monkey & the middle scenerio with them. They installed my floor 3 months ago. They had to come back twice for repairs. I still can't get a call back in regard to the final bill. I would never advise anyone to purchase a floor from Empire!

The inspector said he would credit our account $100.00 for the inconvenience- Give me a break.

Then my husband told them he wanted them to match the price that home depot wuoted us on a similar floor. They agreed, the only problem is now we can't get anyone to return our calls. We even called Mr. Jeefers (manager) in the NJ location & he can't even call back. If this is how they operate I truly don't understand how they are still in business.

The installation of my carpet was amateur - the carpet was not flush with the marble floor it met. When the inspector came he said it was fine and there was nothing he could do.

I had to submit photographs to the main office and they finally sent a man out to fix it. But now, nearly a year later, I continue to find fluff in the vacuum cleaner -lots and lots of carpet fluff! Lots of it!! Clearly the carpet itself is of poor quality even though I was sold their "best".

Empire isn't even that cheap. Don't fall for Empire just because they install quickly.

Wait a bit for installation and get a good job and a good carpet. I wish I had.

Without going into a long-winded story about Empire Today, I will give the basic rundown. I scheduled a time during the day for a technician to measure windows and give an estimate for plantation shutters. At ten minutes before the end of the 2-hour window appointment time that I was given, I was called to say that the company had to cancel and re-schedule my appointment time.

I told them that if I ran a business that way, I would soon be out of business. Needless to say, I did not reschedule another time, and will go with a different company from which to purchase and install the shutters.

I encourage any reader to consider doing the same, and to beware of Empire Today.

I would urge people who are out money to file formal complaints with the Better Business Bureau in hopes that they will reevaluate the accreditation. Over the past several days, we have experienced the same poor service mentioned in the previous postings.

Made an appointment; took day off work; Empire was a no call - no show; had to contact them days later to find out why they are not interested in our business; hung up on several times, mistakenly?; offered $100 off for our inconvenience - maybe if they had called us to apologize; waiting to hear from the "district" manager to call, but not counting on it. Luckily we found this site before proceeding further!

We too have "dodged a bullet". I will be spreading the word about this horribly mismanaged company.

my husband and I made an appointment for empire today to come give an estimate for carpet- between 1:00 - 3:00 p.m. We took off from work, and waited for 2 hours.

After 1 hour I called their customer service dept. to ask if they were really coming. I also gave the woman my cell phone number in case they were running late. Since the carpet was for our daughter we were sitting at her house.

No call, no show...

two hours wasted, plus lost wages. Warning, do not use this company, I wish I had read the reviews before I made the appointment.

The sales person who measured the rugs did not measure correctly. This resulted in the installer having to reschedule the installation.

The sales person also neglected to order the laminate flooring trim, requiring the installer to reschedule the installation. The rugs were installed at the next scheduled date, however the flooring trim installation dates were not kept. Customer service made promises that were not kept. Some calls were dropped by customer service, requiring additional wait time on the phone.

In two cases Customer Service could not find me in their system.

Some observations: Sales people need to be competent, there is no excuse for an incorrect measurement.

Customer service needs to be on the same page. To have two different Service Reps tell you that you are not in their system while the third has no problem locating you in their system is not acceptable.

Tortured Customer:

We were trying to sell our house, so we decided to replace the kitchen Linoeum. Of the seven showings of our house so far, three of the people have made specific comments on the kitchen floor!

"It feels spongy and fake."

"Is this floor plastic?"

"The kitchen floor looks like linoleum."

"The floor looks dated."

We paid $3,822 for an eyesore that does nothing to add any value to our house.

Also, notice when they show you samples of the laminate flooring they are mounted on pieces of wood, so they look twice as thick as than really are !!