Empire Today's reply to:

Do Not Buy Carpet from Empire

I've read your information that was posted and your concerns with your carpet installation. I was also able to locate you in our system. It appears that we have reached a resolution on your concern. All of our products are installed by professional installers and backed by manufacturer product and installation warranties. If there are problems with the product or installation, we will work with the customer on identifying the concern and assisting in providing a resolution.Please feel free to contact me at customersupport@empiretoday.com or via phone at 888-588-2315 x4195 if you have additional questions or problems. Customer satisfaction is extremely important to us and we want to be sure you are happy with your purchase. Rebekah Clerk, National Customer Service Manager
ID
#132436 Review #132436 is a subjective opinion of poster.
Service
Empire Today Installation

The installation of my carpet was amateur - the carpet was not flush with the marble floor it met. When the inspector came he said it was fine and there was nothing he could do.

I had to submit photographs to the main office and they finally sent a man out to fix it. But now, nearly a year later, I continue to find fluff in the vacuum cleaner -lots and lots of carpet fluff! Lots of it!! Clearly the carpet itself is of poor quality even though I was sold their "best".

Empire isn't even that cheap. Don't fall for Empire just because they install quickly.

Wait a bit for installation and get a good job and a good carpet. I wish I had.

1 comment
#41077

try not being able to use the brand new vacuum you bought because there are so many loose pieces that create pulls in your carpet. Next time I'll do more homework before I buy something this expensive.

Empire Today's reply to:

Empire Today - last minute cancellation

I have read your post from a couple of years ago and apologize for having to reschedule your appointment. As we are continually trying to improve our level of customer service, I would like to follow back with you. I understand your concerns - your time is valuable and it was frustrating to have to plan for another time to meet with our representative. I know some time has past since your post, but if you are able to contact me I would like to learn more about your experience. I can be reached via email at customersupport@empiretoday.com or by phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
ID
#132434 Review #132434 is a subjective opinion of poster.
Service
Empire Today Estimate

Without going into a long-winded story about Empire Today, I will give the basic rundown. I scheduled a time during the day for a technician to measure windows and give an estimate for plantation shutters. At ten minutes before the end of the 2-hour window appointment time that I was given, I was called to say that the company had to cancel and re-schedule my appointment time.

I told them that if I ran a business that way, I would soon be out of business. Needless to say, I did not reschedule another time, and will go with a different company from which to purchase and install the shutters.

I encourage any reader to consider doing the same, and to beware of Empire Today.

1 comment
#33498

Life isn't perfect people do have accidents,emergency's,cars do break down, all sorts of stuff could have happened.I bet your exaggerating a bit too.They called and told me that the saleswoman's first appointment ran over and they would spend as much time as needed at my house when they got there.I think that it's good they do that.Would you want your doctor to rush through brain surgery on you so he could be on time for his next appointment.I signed a contract and will have my house done 2mrw.Yes I paid more but it's worth it to not have to run back and forth to the box store,I tried that route and then they charge me $65 for someone to measure my house.I've had both experiences and would choose Empire Today every time.

Empire Today's reply to:

Empire is BBB accredited??

We realize two years time has elapsed since your experience with us and understand the issues you had with in-home appointment. However, we are continually working to improve on our customer service because customer satisfaction is extremely important to us. If you are still interested in reaching out to us, we are willing to follow back with you. Feel free to email me at mmichalek@empiretoday.com or contact me via phone at 888-588-2315 ext. 5560. Marlo Michalek – Vice President of Marketing Communications.
ID
#132139 Review #132139 is a subjective opinion of poster.

I would urge people who are out money to file formal complaints with the Better Business Bureau in hopes that they will reevaluate the accreditation. Over the past several days, we have experienced the same poor service mentioned in the previous postings.

Made an appointment; took day off work; Empire was a no call - no show; had to contact them days later to find out why they are not interested in our business; hung up on several times, mistakenly?; offered $100 off for our inconvenience - maybe if they had called us to apologize; waiting to hear from the "district" manager to call, but not counting on it. Luckily we found this site before proceeding further!

We too have "dodged a bullet". I will be spreading the word about this horribly mismanaged company.

1 comment
#154575

So, I received an email from Pissed Consumer on 6/14/10 stating that Empire Today Customer Service department has an interest in my posting from 8/20/08 (!!) and has asked for my contact information. ARE you kidding?

Almost 2 YEARS and 1516 hits later, they want to “discuss this matter” with me?

Uh, hey Empire, your "customer service" department could not have cared less about our complaint 2 years ago and even hung up on us several times AND the district manager never did contact us as promised. This ship has sailed!!!

Empire Today's reply to:

Never showed up for appointment

We realize it has been two years since your experience with us. However, we are continually trying to improve our customer service and truly apologize for the inconvenience we caused you then. If you are still interested in reaching out to us - please feel free to email me at customersupport@empiretoday.com or call me directly at 888-588-2315 x 4195. Rebekah Clerk, National Customer Service Manager
ID
#132019 Review #132019 is a subjective opinion of poster.
Service
Empire Today Estimate

my husband and I made an appointment for empire today to come give an estimate for carpet- between 1:00 - 3:00 p.m. We took off from work, and waited for 2 hours.

After 1 hour I called their customer service dept. to ask if they were really coming. I also gave the woman my cell phone number in case they were running late. Since the carpet was for our daughter we were sitting at her house.

No call, no show...

two hours wasted, plus lost wages. Warning, do not use this company, I wish I had read the reviews before I made the appointment.

Empire Today's reply to:

Empire Today - Terrible Customer Service and missed promises.

I understand your post is from a few years ago, but we are continually trying to improve our customer service and would like to follow back with you. I apologize for the inconveniences you experienced in 2008 because of the improper measurement of your carpet, the delayed installation of your laminate and the frustration you experience reaching our to our customer service. It is our goal to ensure that customers are satisfied with every step of the Empire process. If there is anything we can do for you now, we would like to reach out to you. Please feel free to email us at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
ID
#131799 Review #131799 is a subjective opinion of poster.
Service
Empire Today Installation

The sales person who measured the rugs did not measure correctly. This resulted in the installer having to reschedule the installation.

The sales person also neglected to order the laminate flooring trim, requiring the installer to reschedule the installation. The rugs were installed at the next scheduled date, however the flooring trim installation dates were not kept. Customer service made promises that were not kept. Some calls were dropped by customer service, requiring additional wait time on the phone.

In two cases Customer Service could not find me in their system.

Some observations: Sales people need to be competent, there is no excuse for an incorrect measurement.

Customer service needs to be on the same page. To have two different Service Reps tell you that you are not in their system while the third has no problem locating you in their system is not acceptable.

Empire Today's reply to:

Empire Today - Misrepresents materials & service

I understand your post is from 2008, but I apologize that you are not satisfied with your laminate flooring back when it was installed. As a leading provider of installed home improvement and home furnishings, we hold high standards for our service and products. We are focused on continually improving our customer service so we can better satisfy our customers in the future. If you are still interested in having us follow back with you, please email me customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
ID
#131606 Review #131606 is a subjective opinion of poster.
Product
Empire Today Flooring
Loss
$3

Tortured Customer:

We were trying to sell our house, so we decided to replace the kitchen Linoeum. Of the seven showings of our house so far, three of the people have made specific comments on the kitchen floor!

"It feels spongy and fake."

"Is this floor plastic?"

"The kitchen floor looks like linoleum."

"The floor looks dated."

We paid $3,822 for an eyesore that does nothing to add any value to our house.

Also, notice when they show you samples of the laminate flooring they are mounted on pieces of wood, so they look twice as thick as than really are !!

3 comments
#50294

Written by Tereza,

I am thinking of applying to PF. anyone have any good reviews

#50240

I am a maybe customer of Empire Flooring. I have an appointment tomorrow about flooring.

I think I may cancell it out. I have read a lot of nasty complaints about them and was still willing to give it a chance. But, after the comment made bt William on 10/09.

, turned me off of Empire. If workers are like William..No Thanks.

#33499

Yeah our samples are mpounted on wood because it would be unprofessional to come to your home and show you a piece of floppy scrap.You should have called in as soon as it was finished to say it wasnt done right and we would have fixed it.If it wasn't buckled after the install ever think the floor might have water damage?That is usually what the problem is,is that why you didnt call?If we did something wrong we want to fix it!There is a reason we have 1 million + customers and to say there is never a problem would be a lie the difference is we take care of them and make the homeowner happy that is where we stand apart from the competition!

View more comments (2)
Empire Today's reply to:

Save on Empire - compared to what??

Although your post is from a couple of years ago, we are continually improving on our customer service and would like the opportunity to follow back with you. Based on your post, I understand that you were able to find product at a lower price. There are many factors that determine our fully installed price estimate such as the products selected, padding, if the products are on special or promotion, square footage of the area, moving of furniture, etc. We also offer the same quality, name-brand products available in retail stores and by interior designers. Customer satisfaction is extremely important to us and although some time has elapsed, we would like to follow back with you.If you are interested in reach out to us, please feel free to contact me at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. Rebekah Clerk – National Customer Service Manager
ID
#131192 Review #131192 is a subjective opinion of poster.
Product
Empire Today Flooring

I never purchased from Empire Carpeting, and for good reason. (After reading so many bad reviews, I'm really glad I didn't...)

I had seen their commercials that claim big savings . I figured they wouldn't be the best quality around, but I WAS expecting the cheapest prices.

The sales person came out and gave us an estimate of approximately $4000 for laminate flooring in our family room and hallway. We also got estimates from Lowes, Home Depot, and a local flooring company. Empire was the MOST expensive by at least $1000 at ALL locations, AND their product was of a lesser quality and they had a puny selection.

So in the end, just by actually doing our research, we saved money, got a better product, and a more reputable company by NOT going with Empire.

Empire Today's reply to:

Non-functional sales

I have read your post from two years ago and apologize that our sales representative did not follow back with you at this time. Customer service is extremely important to us and we are continually trying to find ways to improve. We want to follow back with you to see if there is anything we can do for you. If you are interested, please contact me at gcielocha@empiretoday.com via phone at 888-588-2315 ext. 3369. Gina Cielocha, Marketing & Communications Manager
ID
#130869 Review #130869 is a subjective opinion of poster.
Service
Empire Today Sales Representative
Loss
$6500

I had an insane sales experience with Empire. I called for a quote and a representative (Hal) came to show his samples and measure.

He gave a price, I accepted and that was the last I heard from him.

When I subsequently called him, at first he would say he was busy and he would call back and then finally he stopped calling back (??) Some way to run a business.

I tried calling the company to get a new salesman but he appears to be the sole local representative in the Bay area. If this is how they act when they WANT my money, how are they going to act when they HAVE my money?

Empire Today's reply to:

Inconsistent messages, broken timeframes and promises

I truly apologize for your experience with our installation team and that we were unable to fulfill the expectations set forth during your in-home appointment at that time. Thank you for bringing your concerns to our attention. We understand it can be frustrating to have installers come back and forth into your home to finish a job that should have been finished the first time. At Empire, customer satisfaction is extremely important to us and we are continually working on ways to improve our customer outreach. Your experience with our customer service and unreturned phone calls is not something we want to happen again. We know some time has elapsed, but if you are still interested, we would like to hear more about your experience so we can better improve on satisfying you and our other customers in the future. If you are still interested in reaching out to us, I can be reached at mmichalek@empiretoday.com or via phone at 888-588-2315 ext. 5560. Marlo Michalek – Vice President of Marketing Communications.
ID
#130125 Review #130125 is a subjective opinion of poster.
Service
Empire Today Installation

I set up the free in home estimate. The salesman arrived on time and was pleasant for the most part. Shared he had only been on the job for two days. Indicated the job would be completed on a Friday and Saturday, with Sunday just in case they needed to finish up.

The job was confirmed 4 days prior to installation and I was told someone would be calling me to tell me when they would be at my home. I finally called the company the morning the installation was supposed to begin and I was told someone would be at my home around 8am. I called them again at 12:30p when nobody had showed up and was told they were just now leaving the warehouse with my carpet. The carpet installers arrived and said they could not start the job without the tile be completed and would be back on Sunday to install the carpet.

The tile installers arrived Saturday morning and I was told they would need need two and a half days to complete the tile. They then decided they did not want to work on Sunday and would come back Monday. The job leader was great. When I called and told him the carpet guys were going to be back on Sunday, he made sure he had a team of guys there to complete the job Sunday morning.

However, they were not given enough tile to complete the job and nobody was willing to go the warehouse (across town) and see if they had any there. Once again, the head of the tilers said he would work with me and have someone there when I got off work on Monday or Tuesday.

The carpet installers decided they were not going to return on Sunday and did not bother to call and let me know. When I called them to see where they were, they decided to tell me they would be here Monday instead. I called Customer Service, who would not connect me directly to the Tucson managers, but spoke to them on "my behalf." I was told the carpet installers had just called him and were on their way. I then told the call center manager what the installers told me about not coming and she called the installation manager again. She then said he was trying to get in touch with the installers, but they would not answer the phone. She said I would be hearing from the installation manager or the installers within 10 minutes. She also said she would be making notes in the system about who she talked to and what was said.

Forty-five minutes later, I called Customer Service again because I had not heard from anyone. The associate I talked to said there were no notes in the system, but called the installation manager again. This time I was told they would have a new team here on Monday to finish the installation. When asked why he could not bother to call and inform me of this when I was told I would be hearing from them the answer was "I don't know."

So far, Empire Today has not followed through on communication, customer service, scheduling, or installation. I highly recommend you avoid using this company. During the sales process I was told they only experienced 1% of consumer complaints with a large number of installs daily. I find this statement extremely hard to believe after my experience.

Empire Today's reply to:

Inconsistent messages, broken timeframes and promises

Although your post is from a couple of years ago, I truly apologize for your experience with our installation team and that we were unable to fulfill the expectations set forth during your in-home appointment at that time. Thank you for bringing your concerns to our attention. We understand it can be frustrating to have installers come back and forth into your home to finish a job that should have been finished the first time. At Empire, customer satisfaction is extremely important to us and we are continually working on ways to better reach out to our customers. Your experience with our customer service and unreturned phone calls is not something we want to happen again. We know some time has elapsed, but if you are still interested, we would like to hear more about your experience so we can better improve on satisfying you and our other customers in the future. If you are still interested in reaching out to us, I can be reached at mmichalek@empiretoday.com or via phone at 888-588-2315 ext. 5560. Marlo Michalek – Vice President of Marketing Communications.
ID
#130123 Review #130123 is a subjective opinion of poster.
Service
Empire Today Installation

I set up the free in home estimate. The salesman arrived on time and was pleasant for the most part. Shared he had only been on the job for two days. Indicated the job would be completed on a Friday and Saturday, with Sunday just in case they needed to finish up.

The job was confirmed 4 days prior to installation and I was told someone would be calling me to tell me when they would be at my home. I finally called the company the morning the installation was supposed to begin and I was told someone would be at my home around 8am. I called them again at 12:30p when nobody had showed up and was told they were just now leaving the warehouse with my carpet. The carpet installers arrived and said they could not start the job without the tile be completed and would be back on Sunday to install the carpet.

The tile installers arrived Saturday morning and I was told they would need need two and a half days to complete the tile. They then decided they did not want to work on Sunday and would come back Monday. The job leader was great. When I called and told him the carpet guys were going to be back on Sunday, he made sure he had a team of guys there to complete the job Sunday morning.

However, they were not given enough tile to complete the job and nobody was willing to go the warehouse (across town) and see if they had any there. Once again, the head of the tilers said he would work with me and have someone there when I got off work on Monday or Tuesday.

The carpet installers decided they were not going to return on Sunday and did not bother to call and let me know. When I called them to see where they were, they decided to tell me they would be here Monday instead. I called Customer Service, who would not connect me directly to the Tucson managers, but spoke to them on "my behalf." I was told the carpet installers had just called him and were on their way. I then told the call center manager what the installers told me about not coming and she called the installation manager again. She then said he was trying to get in touch with the installers, but they would not answer the phone. She said I would be hearing from the installation manager or the installers within 10 minutes. She also said she would be making notes in the system about who she talked to and what was said.

Forty-five minutes later, I called Customer Service again because I had not heard from anyone. The associate I talked to said there were no notes in the system, but called the installation manager again. This time I was told they would have a new team here on Monday to finish the installation. When asked why he could not bother to call and inform me of this when I was told I would be hearing from them the answer was "I don't know."

So far, Empire Today has not followed through on communication, customer service, scheduling, or installation. I highly recommend you avoid using this company. During the sales process I was told they only exprienced 1% of consumer complaints with a large number of installs daily. I find this statement extremely hard to believe after my experience.

Empire Today's reply to:

Empire Today Cheats its Math

I have read your post from two years ago about your experience with your appointment and in-home estimate and apologize you were not satisfied back then. Customer satisfaction is extremely important to us and we are continually working on improving our customer service. We know some time has elapsed, but if you still interested in reaching out to us, we would be happy to follow back with you. Since we do not have your contact information can you please email me at customersupport@empiretoday.com or 888-588-2315, ext. 4195. Rebekah Clerk, National Customer Service Manager
ID
#129430 Review #129430 is a subjective opinion of poster.

Would you like to know how Empire Today is ripping people off? Straight out fraud?

They have two basic methods: Telling you the price of a certain carpet is $5 and lowering it until you agree and the most worse, telling you incorrect square footage and using faulty math to get you to pay more than $150 per room extra if you don't check their math. Raymond Stubbs, a representative of Empire Today came to my house yesterday, measured the room I wished to have carpeted at 15 x 14, and using his calculator told me it was 252 square feet. He then suggested letting the Empire crew move the furniture instead of me, which costs an extra 14 cents a square foot for a total of $70 + $805 = $875.00. After he left I checked his math, the square footage is actually 210 feet and 14 cents times 210 square feet equals less than $30.

The total charge was $875.00 but he told me that if I had it installed the next day, he would knock off $150.00. How many people do you think gets cheated by this method that is seemingly condoned by the company?

Even when I called to cancel, the operator told me that they could knock 25% off the $725 in order to keep retain the order, their math- $568, my math $544. It seems it is a company wide philosophy to cheat the math at every chance.

Empire Today's reply to:

Empire sucks horrible flooring

I have read your posts and recent comments regarding your installation experience with Empire. Although some time has elapsed, I would like to speak with you regarding your concerns with our company. Empire Today has been a leading provider of installed home improvements and home furnishings for over 50 years. We provide quality, name-brand products to our customers across the United States. We have achieved an A+ rating from the Better Business Bureau for our overall quality of service offered. Your satisfaction is important to Empire and we are continually trying to find better ways to reach out to our customers so we can improve the experience. If you are interested in reaching out to us and further explaining your concerns, I can be reached at gcielocha@empiretoday.com or via phone at 888-588-2315 ext. 3369. Gina Cielocha, Marketing & Communications Manager
ID
#129250 Review #129250 is a subjective opinion of poster.
Product
Empire Today Flooring

Empire flooring is the worst company out there. There workmanship is poor and the floors come up. I am now having to seek a lawyer to sue them.

Do not buy from this sorry company!!!!! Terrrible horrible worst company out there, do from them.

This is the worst experience I have ever had with any company in the US. They hae workers that can't even speak english and do not know what the *** they are doing! Please Do no tbuy from these JERKS, they SUCK!!!!!!!!! They are the worst floors come up at the seam poor quality flooring.

1 comment
#34338

You should learn how to spell or use spell checker. So what if someone doesn't speak English?

Is speaking English an instant mark of expertise?

Think things through before posting something like this. You sound uneducated and racist.

Empire Today's reply to:

Empire...What a rip-off!

I have read your posts and comments from 2008 regarding your in-home estimate. We do offer a wide selection of quality carpet in many different materials. There are many factors that go into our fully installed price such as the products selected, padding, if the products are on special or promotion, square footage of the area, moving of furniture, etc. Although some time has passed, I would still like the opportunity to discuss your concerns. We are constantly trying to improve on our level of customer service and would like to follow back with you to see if there is anything we can still do for you. You can contact me at mmichalek@empiretoday.com or via phone at 888-588-2315 ext. 5560. Marlo Michalek, Vice President Marketing
ID
#128771 Review #128771 is a subjective opinion of poster.

My fiance and I just moved into our new home and needed carpet in various places of the house. We had Empire come out to give us a free measurement and price quote.

They measured it at 1288 sq. ft. and only offered polyester carpeting. Why do they not offer nylon...the better carpeting?

Anyway, we decided to check out another company near our home.

When they came out to do their measurements, it was measured at 984 sq. ft! Over 300 sq. ft.

difference?! They are telling people they need more carpet when in reality they don't need it. There are obviously people out there who trust them and don't measure themselves to double check.

If you go with Empire, then you should definitely measure yourself first to see how much carpet you actually need. We didn't use them and I suggest the same for you.

Empire Today's reply to:

Empire Today won't return money

We know that your post is from a couple of years ago, but we are always trying to find ways to improve on our customer service and would like to follow back with you. Although some time has elapsed, we can still check on the status of your account and your deposit refund. If you are interested, I can be reached at customersupport@empiretoday.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
ID
#128671 Review #128671 is a subjective opinion of poster.
Loss
$847

I am very upset, I would recommend to never use them. My father is dieing and need to sell our home to move my parents in with us;they won't refund the deposit.

I had put down 847.00 towards a 2500.00 order! They have no feelings are cold and calculating people.I will never, ever use them again.>>>>>!!!!!!!!! Empire Today has no feelings in regards to their clients. They will not return my deposit.

I have gone to corp level and they are still telling me no.

I wish I would of went on line first before I placed an order. I am so very upset with the disrespect they have for people.

5 comments
#177700

I've been given the run around for 3 weeks about my refund.I cancelled within 24 hours and it wasn't a special oreder.I've been given 4 different stories from 4 different customer service reps.None have been true yet.Every time I call I gat a different spin on the checks in the mail.Either it must have gotten lost,it takes 7 to 10 days for the mail,wee mailed you a new one yesterday and the latest is we just cut you a check today.These crooks need to talk to eachother and get their story straight.The funny thing is they advertise an A+ rating with the bbb just look at all of the posts here and other sites and explain how thats possible.

#30460

AT FIRST BLUSH...it appears you may have ordered a custom product...deduced by the fact that protocol is a 1/3rd deposit, which is mandatory for special order custom products job. Here's a friendly suggestion...why don't you request a discount...

call it a hardship or "good will" discount..it may be possible to wind up with a win/win situation. I know Empire is attempting to build the market in Fla. and they would be most likely ameniable to meet you in the middle in order to create a more satisfied customer. From a business standpoint, Empire would be even more motivated, if it is a custom product...since the material is more than likely worthless to them if it has been a made to order job!

Why not use this fact to your advantage and ask for a "deep discount"...in this manner it becomes a win/win situation, instead of this bad publicity.

One last suggestion, tell Empire you will retract your posting and turn it into a testimonial if they can accomodate you with a "very special" deal! SORRY TO LEARN OF YOUR DAD'S SITUATION...it must be very stressful for you and your family AND I AM WISHING YOU AND YOURS GOD'S SPEED IN THE HEALING PROCESS...good luck.

#30459

AT FIRST BLUSH...it appears you may have ordered a custom product...deduced by the fact that protocol is a 1/3rd deposit, which is mandatory for special order custom products job. Here's a friendly suggestion...why don't you request a discount...

call it a hardship or "good will" discount..it may be possible to wind up with a win/win situation. I know Empire is attempting to build the market in Fla. and they would be most likely ameniable to meet you in the middle in order to create a more satisfied customer. From a business standpoint, Empire would be even more motivated, if it is a custom product...since the material is more than likely worthless to them if it has been a made to order job!

Why not use this fact to your advantage and ask for a "deep discount"...in this manner it becomes a win/win situation, instead of this bad publicity.

One last suggestion, tell Empire you will retract your posting and turn it into a testimonial if they can accomodate you with a "very special" deal! SORRY TO LEARN OF YOUR DAD'S SITUATION...it must be very stressful for you and your family AND I AM WISHING YOU AND YOURS GOD'S SPEED IN THE HEALING PROCESS...good luck.

#24095

I wouldn't place an order if I knew my father was having a health crisis, that is the whole point!? My Father was told after he was dieing, not during the process.... not before our order.

#23968

Maybe it wasn't a great time to purchase carpet while your father is having a health crisis, but this company should give you a refund. Maybe you can report them to the Better Business Bureau.

View more comments (4)
Empire Today's reply to:

Empire Today bad from the beginning!

Although it is years later, I apologize for the inconvenience you experienced with the cancellation of your scheduled in-home appointment in 2008. As a member of the Customer Service Management Team, I would ask that you reconsider Empire for your future Carpet, Flooring and Window Treatments needs. We still would like to hear about your experience if you are interested and see if there is anything we can do for your now. Please feel free to contact me at customersupport@empiretoday.com or via phone at 888-588-2315 x4195. Rebekah Clerk – National Customer Service Manager
ID
#128476 Review #128476 is a subjective opinion of poster.
Service
Empire Today Estimate

Thank you to all those who have previously posted complaints about Empire.

I called and scheduled a same day in home estimate and then decided to check the internet for reviews of Empire. There were so many negative comments I decided to cancel the appointment.

Upon canceling I was offered a $50 credit to reschedule "right now." When I declined to reschedule I was told I would have to hold. After 5 minutes I realized how ridiculous it was to have to hold for a cancellation. I hung up, called the number again and of course, all operator's were busy... The line was picked up at one point and immediatly put back on hold.

Their system recognizes your phone number and I'm sure they had no intention of answering my call. I decided to try cancelling one more time because I really don't want anyone from Empire showing up and their phone system immediatly disconnected my call. It will be interesting to see if someone shows up today despite my attempts to cancel. I feel like I dodged a bullet.

Thanks for the warnings! Next time I will check reviews first, duh!

2 comments
#32117

So glad for the reviews, I will be going to Home Depot this afternoon.

#30184

Me too! I was just about to call and schedule and thought, I need to check it out first and found this!

You saved me a bullet! Thanks.

View more comments (1)