Carpet and Flooring Reviews - Empire Today

I ordered Plantain Shutters at the end of March, they came and installed the wrong size shutters in early May. I am still waiting for the correct size shutters to be installed.

No one calls you back and tells you the status of your order. They lie to you and tell you a laundry list of excuses. They took only $100.00 off my order for the three months of aggravation I have gone through. Please do yourself a favor, go elsewhere.

Wish I had seen this site before I placed my order! I would have chased the salesman from the door!

My daughter suggested Empire. After reading the reviews, I won't waste my time with them.

My daughter saw an add for, buy 1 room amd get 2 rooms @ no charge. After reading all of the poor remarks from this company, I would rather pay someone else for better carpeting. The old saying is. you get what you pay for.

Apparently, Empire carpeting is a very poor quality carpet. Middle easterners must own it and are conspiring to screw the American public as much as they can.

Well, I don't know if I have a right to complain since I chose not to buy from Empire, but here is my story anyway. I needed to replace damaged carpet in one bedroom of my house, 10 x 11 foot.

I went to 3 local carpet places and got quotes between $325 and $375. I remembered seeing the Empire commercials on TV so I called them and set up an appointment, they said someone would be at my house between 5 and 7pm Monday afternoon. The sales guy "Chris" was right on time, 5pm sharp. I showed him the room and told him I was looking for the same type carpet.

He showed me a couple samples and I picked out one he said was good but affordable. So we sat down at the kitchen table and he starts punching in numbers on a calculator, and says That'll be $550 dollars. I must have had a puzzled look on my face because he asked me how much I thought it would cost, so I told him other places I had been to had quoted me around $350. So he starts telling me about how Empire has been in business for 50 years, and they only use the best installers, best carpets, and best padding, yada yada yada.

I told him to leave his card and I would call him. Now he starts to pressure me, tells me he is very busy and won't be able to come back, and asks me if I will buy right now if he drops the price to $500, I tell him no. So he says he is going to go outside and call his boss and get me a better price, so he goes outside, starts his car and drives away, never came back !! I was glad he left anyway, he was a *** !!

After he left I started doing Google searches and found lots of unhappy customers out there, should have done that in the first place. I will NEVER call them again, they are worse than used car salesmen.

the salesman who came to my home told me that empire today had the best installers in town. he promised me seemless lines and told me the carp et i was purchasing was of very high quality and would stand up to my pets.

i have installed four carpets in my house since i purchased it. i realize pets are hard on carpets but this carpet has been in my house for less than six months and it looks like its six years old. the seems are very visible and the stairs, which are supposed to be fitted, are literally coming apart. now i have to look forward to paying the bill in a few months and my carpet looks worse than it ever has.

i complained about the installation immediately afterwards and much to my horror they sent the same installers back to fix the first mess they made. then when i called back they told me they were too busy to send a manager and that i should take pictures and write a letter if i was unsatisfied.

great customer service! i might as well have taken the $2600 i paid, or am going to, and bought a truck load of manuer

Empire came for in home estimate. (Nov 08) Salesman jipped us $100.

Did not finish floor in one day. Had to come next day. Offered me a roll of padding for compensation. Never got it.

I bought padding, and installed. Couple of weeks later, got a call, wanted to send padding. I didn't need it. Already had it.

Offered to send me the money for the padding. I like an *** turned it down. Now, it is May 09. Empire has had to come out here 3 times to make repairs.

Even had to send out a flooring inspector. Now sending out crew to take up flooring and reinstall new. I think that I should be compensated for the bull that I have had to deal with. I asked to keep the flooring they take up tomorrow and was told no.

It has to come back to the shop. I may not have no place to put the flooring, but I should get something. They think that I don't deserve anything. If they paid nearly $5000.

for flooring and went thru what I did they would want something too. I am sick of Empire, I do not recommend them at all.

I purchased Carpet from Empire in Dec 2008 and I have been fighting with the company ever since. I spoke with 4 different supervisors in 3 states, and still the issue has not been resolved.

The carpet is falling apart all over my house, clogged my vacuum, and then broke my vacuum. They sent out an inspector ( their inspector) who reported that my vacuum must have done damage to the carpet. Funny thing is, my sister used my vacuum on her carpet that she also bought from Empire, and her carpet was fine!

I filed with the Attorney General over a month ago, and Empire has not responded to them as of yet. I will be contacting a lawyer next.

Don't use Empire, they don't stand behind their product.

I am a former customer and employee of Empire Today. I am also a member of a class action lawsuit in California (lOS ANGELES).

This posting is to get additional feedback from other customers and employees who have been a victim of consumer and employment fraud that Empire blatantly engages in.

In regards to the class action lawsuit, Empire refuses to negotiate a fair resolution to the monetary loss they have caused both employees and consumers. Unless Empire swiftly decides to take these allegations serious, media attention will be brought in with full and honest disclosure of Empire's fraudulant activities.

Two years ago Empire Today installed laminate flooring in my home's entry hallway, dining room and kitchen areas. Total cost was $4,000. After the floor was installed I told the installers that I was not satisfied with the way they had installed the molding. They had to work around stairs and a step down living room, so instead of mitering the corners of the bullnose molding and another floor molding they simply squared them off where the two met, so one portion is higher than the other and you can see the end of the unfinished molding. Their response was, "if you don't like it go buy real wood and do it yourself."

Since then I have been dealing with this company to come back out and fix the floor. They sent out one guy who looked at the floor and said there was nothing he could do but if I wanted it to look nice I should buy real wood, instead of this particle board and he'd be willing to come back out and install it for me. What does that say about their product???

Now the moldings have started to pull away from the wall and the floor jam between my bathroom and the entry can be completely lifted up. I step on nails because they are coming out of the jam.

Once again I called and this time they sent out an independent inspector who took photos of the problems. Empire Today then called me about 2 weeks later to schedule an appointment to have the problems fixed. The day of the appointment I took a day off of work to be here and when the installed called and said his name was Roger, I immediately recognized his voice and pulled my original paperwork to see it was the same guy who installed it the first time. I called the office and told them I did not want him back out here as he was the one who botched the job the first time and insulted me with his rude comments. They cancelled the appointment and rescheduled it for the following day with someone else.

The next day, a new installer by the name of Dave shows up with 2 new samples of moldings both of which were too light for my floor. He said he would have the office call me to reschedule and he'd bring out darker molding. It has been 2 weeks since that appointment and no one has contacted me. So I sent them an email and two different people have called to discuss my problem but when I call them back they are not available and do not return my phone messages.

I am going to keep on trying until they are forced to remedy this sitation, but I also intend on writing the BBB and the company president to let him/her know about their customer service or lack there of and the quality of their product and reliability is a total misconception and false advertisement. I can barely stand it when I see their commercial comes on the television.

All I can say is do not use Empire carpet, they are overpriced, poor workmanship, do not keep to their word. While laying my carpet the installer complained he didnt move furniture ( we paid extra for that) haul away old carpet ( we paid extra for that too) and he didn't have a helper ( really wasn't my problem).

I know some scratches are in inevitable, but every outside corner molding had to be(stained) repaired when he left. And for the company to send a carpet with *** in it( knowing it before it let the warehouse) has to the worst part of trying to take the customer.

( By the way they take your payment even before they start installing the carpet) Just because they try to pull the wool over on the people, they think everyone is like that!!!! So I say think twice or three time about hiring them and then go somewhere else.

The Agent never showed up to provide us the estimate even though we re-scheduled 3 different times on 3 different days. They really pissed me off on Saturday, Monday and Tuesday nights.

I will not trust their carpetting services even they offer me free of cost.

I called back each time to the call center and they tried to contact Agent and left him messages but he never showed up at the address and he never bothered to call me.

I gave them 3 chances but too bad, they really need to find agents/sales people who are really reliable and responisble. I will never rrecommend to anyone.

A salesman from Empire Carpets came out on Saturday to measure for carpet. I wanted an expensive carpet and he told me he couldn't give me an estimate on the spot but would call me no later than Tuesday.

When he didn't call I called him and he didn't remember me and denied ever coming to my house! Fortunately a friend had stopped by while he was here so I knew I hadn't imagined it.

I called his supervisor who agreed it was very strange and he would get back to me, I'm still waiting a month later.

I found another company (CC Carpet) that did a great job.

I am throughly pissed off at Empire carpet, I had them come to give me an estimate which the estimate started at $1800.00 After dickering got the price down to $1000.00, which included moving furniture and hauling away the old carpet , if they could do the job at that price why try to gouge the consumer.

I chose them to do the job, on the morning of the installation I received a call from the installer advising me that he had no helper and asking if I could dispose of old carpet.

I called the salesman and also the company to ask them about it since I had paid for it.I told them I could not dispose of the carpet(which made the installer unhappy) and that one person could not handle the furniture and my husband wasn't suppose to be lifting which he had to help to maintain the condition of my furniture.

also on the last room the install stated the carpet had *** in which he had told them about in the am. there were scratches on my wood trim in many places Never again will I call them.

Two years ago (2007) I paid Empire Today $4,000 to have laminate flooring installed in my home. Once the job was complete, I was mortified with the results. Instead of mitering the corners of the quarter round, in certain area's they simply squared it off and the molding looked like a light oak on a maple finish. I told the installers I wasn't happy with the results and their response was "well, if you don't like it go buy real wood and do it yourself". Their product is nothing more than particle board, and if you want to know what your floor will look like if it gets wet- just pour water on particle board and you'll see what your floor will look like. I know because my floor is bubbled in several spots.

I decided to call the company and complain about the workmanship and they sent out another installer who took one look at the job and basically said, there was nothing he could do to fix it. Feeling duped, I just let it go and decided that when I had the money I would either replace the floor or fix it.

But then, in December, 2008 I had a carpet salesman come out from Empire Today and when I told him about my laminate flooring he said he'd take a look at it since he claimed to be the "guru" of laminate flooring. He pointed out all the problems and told me what they should have done.

Knowing now that I wasn't crazy or being picky, I called the office again and filed a third complaint. Only this time it had gotten worse. The molding was coming loose from the walls and while coming out of the bathroom, I stepped on a nail on the threshold. I reached down and was able to remove the entire piece from the floor. They told me they would send out a third party inspector to look at the problem. He came out took photo's and one week later Empire Today called to tell me they would come out and fix the molding problems but could do nothing about the bubbled flooring. At that time, I specifically told them I wanted new "darker" molding because I felt the current molding was too light. The day of my appointment I found out it was the exact same installer coming out who did the initial installation. I called the office immediately and told them I did not want him coming back to my home as he was the one who screwed it up the first time. They canceled the appointment with him and rescheduled for the following Monday. On Monday two new installers came out and brought with them 2 shades of molding - one was the same color I already had and the other was even lighter. I told them I wanted darker not lighter. They said they would have the office call me back to reschedule another appointment. It's been a week now and still no call back.

Today, I've sent them yet another email, and then found this site so I decided to vent my anger in writing and hopefully someone will read this and go somewhere else if your looking to purchase laminate flooring.

I contacted Empire to come in and do an estimate for us for 3 bedrooms. The first time they never showed or called.

They apologized, rescheduled and gave us $100 off our purchase. Two days later was our next appt. Again they never showed or called. When I called them back I was told they gave the appt to someone who no longer works for them and rescheduled once again with apologies.

Next appt. No show, no call. Called office asked to speak to a manager who never called me back, ask to file a complaint with corporate never got a response. One more appt missed.

They lose out! THey suck!

Don't use them! They must not need the business!