Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Empire Today in San Bruno, California - False Advertisement
I called Empire for a quote to get two rooms hardwood laminent & my hall & stairs carpeted. I was quoted a price and when my husband asked the salesperson if they still offered a promotion she stated "no that ended" When I saw the commercial two days later I called empire & customer service said to pay for the installation that day & I would get credited back. They said they would have a manager call me back within three days. After calling back several times (4) I finally spoke to Scott & he said the product I ordered wasn't offered at 60% off, (it's the same product in the commercial). He said he would get back to me, it's been over two weeks and several messages and no response. I guess I will have to dispute it with my credit card.
Empire Today in Mahopac, New York - Empire Carpet does shoddy work
I had Empire Today (Empire Carpet) install a new Berber carpet in my finished basement. They came 3 hours late to the install and worked until 8:30 at night. I was not at home my my wife was busy with the kids when they finished. When I got home and inspected the job I found visible seams running the 24 foot length of my carpet another seam was visible accross the entrance and top of the stairs was not capped so it will easily pull up. In addition, my newly sheetrocked and painted walls had two holes in it from their knee kicker. Customer Service is useless and does not call you back. they do not care once they have you money. They do poor work and do not stand behind it - DO NOT USE THEM.
Avoid Empire Today like the plague
Salesman advised all furniture would be moved by installers and job completed in a day. The job involved 7 offices and reception area. Made arrangements to have installers arrive at 7.30 am to ensure the job completed in one day. Two men arrived at 9:00 a.m. shocked to see they had to move furniture (even though it was in contract). Spent two hours trying to get more workers then another two hours going to pick up one more worker. Needless to say, job not completed as promised. Customer service clearly could not have cared less. Jason Fowler, the installation coordinator, refused to take our calls and was unresponsive. To top it off, having arrived late and balked at moving furniture they demand full payment before they start work so you have no recourse. They do this on purpose, obviously because otherwise no one would ever pay as they do not honor the terms of their contract. Totally frustrating experience - never again - be warned. Boils down to the fact that the salesmen sell you a bill of goods, make all kinds of promises but there is no communication between the salesman and the installation people. Avoid this firm at all costs. Pay twice the price if you have to, but go anywhere else than Empire Today, they truly have absolutely no problem making promises they can't keep and then could care less if you complain.
Empire Today in Bethesda, Maryland - Upset about the carpet
I recently had carpet installed in my home aprox. 3 mths ago. My mother in law warned me not to go with empire today because her carpet looks horrible after 1 yr. I decided to go ahead & go with them. What a mistake. My 2 yr old had a huge cut on the back of his foot from the tac nails sticking out of the carpet. My carpet looks terrible after only 3 mths. Nothing has been spilled everyone *** there shoes before coming into my home. ITs matted all over not just in "high traffic" area's. We were sopose 2 get a 20yr warrantie..I called to asak them why there product was doing this so fast & she told me that it was normal??? She then explained to me that I have to pay out of my pocket for a professional carpet cleaner to come in * clean the carpet before they can do anything. but from the pictures I sent to her it looks "normal". Not only am I shocked that this is how they treat there customers. Im upset that I didnt listen to my mother in law & go with someone else. The carpet looks terrible. VERY DISAPPOINTING
Empire Today in Washington, District Of Columbia - Bait and Switch on advertised financing
Empire today lies! We were told by the salesperson that the promotion going on at the time of our purchase was no intrest no payments for 18 months. They sold our contract to Wells Fargo and guess what??!!! We have to make payments or else pay intrest! Our salesperson was in a hurry to have us sign our paperwork so she described what we were signing and unfortunatly we did not read it until the bill came. We were m oving into the home at the time of her visit (she missed the first appointment) so things were quite hectic and we just wnated to get the floors done. Don't buy into their promotions!! You can do just as well if not better with a local reputable company
Empire Today Cheats thier employees!!
I was one of the lead sales people for Empire out of thier Norwalk location. They stopped payment on my paycheck and I could not do anything about it since they had me sign a contract prior to my be hired stating I would agree to use an independant arbortrator in Chicago if ever thier were any pay issues. The cost of doing this and the amout of $ they owed me (Approx $2500) it did not make sence to go to Chicago from California. They also are a rip-off company that over charges thier customers for the same exact item you can buy elsewhere for at least 1/2 the cost you end up paying them. Please Beware!!!
Empire Today in Ridgecrest, California - Responded that they were trying to resolve issues.
I am dismayed that Empire Today has so many complaints on this site, yet they keep saying they are sorry and working on resolving the issues. I have complied with all their requests, yet nothing has been resolved. My attorney has contacted their attorney, and they still will not agree to do what is the right thing to do. I also have contacted the California State Contractors Licensing Board (CSLB) and the bonding company that insures Empire Today here in California. Investigations are being conducted, and a field representative from CSLB will be coming to my home to see the "result" Empire Today caused. Ms. Woods' idea of making things right was to try and pressure me into allowing them to come back into my home and install yet another floor, and then offered a stipend of a couple hundred dollars for all the inconveniences they caused. No mention of taking responsibility for the damages they caused or making restitution for them. Now there are attorneys involved, and still nothing has been resolved. Empire Today needs to really examine their policies and who they hire to represent the company. So far, just lip service as to their desire to resolve the issues. Will keep you posted.
Conplaint against Empire Today sibstandard shower stall installation
Complaint about Empire Today Following a leak into my downstairs neighbors' unit, it was determined (by 2 plumbers) that the shower they installed 4 and a half years ago was installed very poorly, and the shower pan was sinking around the drain, breaking the seal and thus causing the leak. The pan needs to be re-installed, or another pan installed. My insurance company talked to them. I put in a service request on 10/26/11, and was told someone would contact me within 1-3 business days. Noone did. I called again on Oct. 31, and the earliest day a plumber would come, their employee said, was Friday, Nov. 3. The appointment was made for 2 PM. Today, Nov. 3, their plumber called before 8 am to tell me the person who was supposed to come "had a family emergency" and could only come Sat., nov. 4 in the morning. I refused; I received another call again a few minutes later, just before 8 AM, and was told that someone was on his way and would arrive at 9 am... 20 mins later, their plumber called again, saying the #5 Freeway was very slow, and he would be late. When I told him he messed up my day, he told me I "messed up his day too". 1) How professional is that? 2) It is now 10:20 AM, and noone has showed up. Somehow, I very much doubt that I will see today a plumber from Empire Today. It is obvious that Empire Today is are failing to fulfill their responsibilities, that the shower stall was not installed according to professional standards, and that I incurred a major prejudice, through their fault. My shower has been non-operational for several weeks. Empire Today seems incapable of sending me a COMPETENT PERSON, WHO COMES AT THE STATED TIME, so that my shower pan can be replaced properly and professionally. I will need to have the work done by a licensed plumber of my choice and have them pay the bill. Since I have the feeling that I would have difficulty recovering that money, I am filing a complaint with the BBB, and/or filing a legal procedure against Empire Today; I will also request that their license be revoked. I will not only claim financial damages, but personal and emotional prejudice. All the more since I already had a leak problem right after they installed the shower in May 2007.
Empire Today - Never showed up or called
I called Sunday, 10/30/11 after seeing an advertisement on TV for Empire Today. I was greeted very professionally by an operator and was able to get a next day appointment for an estimate for my home. I was given a window between 1pm and 3pm. This was great since I had the day off for Halloween. I had my phone with me at all times and was doing yard work in the front to be sure not to miss them. At 3:05pm I called because no one ever showed. I was greeted again very pleasantly and placed on hold while they investigated what was going on. I was told their was an emergency and the person wasn't able to complete her appointments. Now, don't get me wrong, I understand that stuff happens but since they employ a service to schedule their calls can they not have them call the folks who are waiting for them to let them know!?!?! I wanted to voice my dissatisfaction with the company and requested a call back from a manager. I gave all my information and it's been 3 days now - no call back. I am actually pleased that this happened before I committed myself to have any services provided by them and moved furniture around or took time off of work, etc. I don't expect a callback from them and I will notify the BBB since what sealed the deal for my initial call was that they advertised an A+ rating with them...
Empire Today in Washington, District Of Columbia - Empire
I got new carpet from empire they are a scam an hour after they left we found a black spot on the carpet and they said they are not going to come fix it and they think we did it when it was them cause we cant mess something up in a hour. They did it not us and they wont come fix it when they told us it under warranty and now they lying saying only installation is warranty and it stain proof carpet. Never go to empire huge scam it cheap but huge scam horrible coustomer service never i say never ever go to empire
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