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Empire Today's reply to:

Horrible Customer Service from Empire Today

We have carpet that was installed by Empire Today about 3 years ago. My first complaint is that they ruined the kitchen floor--which they weren't supposed to even touch! When they took off the divider between the kitchen and living room, they managed to somehow make the linoleum shrink! Secondly, they told us our carpet was stain resistant. They were WRONG! We've got so many spots that have not come up even with professional cleaning. My husband and I have called several times and been given the run-around. I want my carpet replaced! It shouldn't look this bad after only 3 years.
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#287137 Review #287137 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Bradenton, Florida - Got my house raided by 8 cops for drugs they brought to my home

I hired empire to install vinyl floor and carpet in my home the first day one crew did not want to work and the second crew started the carpet which look good at first my home is very dark at night it told a different story deficts in carpet show with lights on carpet with rips in it and not going all the way to the wall. Then second day came the crew was here an hour removing old tile and left to get a roller and when they return my house was surrond by cops 8 of them and they found cocaine and marijuana on them and then the cops allow them to come in my home by theirselves and they kick a big hole in my new chandlier light stole myapple ipod and my sunglasses my extention cord and the company sent some one out to talk and assure me the rest of the job would go good and they since the people that did the carpet and they did not want to do the vinyl they had already told me and then when i let them know about deflicts in carpet they had even more attitude they chisel tile up next to all of my new furniture ruining all of it they used my tea pitcher for mixing their mud and ruin that they left my furniture out in the rain along with my desk and bathroom dooor they ruin my front door with in 1 week i had holes all in the vinyl and holes in the deflicted carpet so i had no good floor all my brand furniture was destroyed my 5 year old furniture was left out in the rain and now ruin and they broke my refrigator if it could break they broke i have never had such a bad experience like this before i am still paying to repair and fix things that they mess up like holes in my wall broke outlets my doors and window sills my desk left in the rain is got chunks of wood out of it so please beware before hiring Empire flooring to do your floors it will cost you more than money i now have police coming down my street and slowing down atleast 3 times a day I have been pull over twice and search like a crimnal after they where here and got busted with drugs i do not have piece of mind in my own home everyday i wondered what esle they stole or what i will find destroyed i have cleaned for 10 months and unable to get stains out they left all the dust that they cause because they did not cover everything up i look over any contractor with a fine comb before letting them in to do the work they ruin my pool deck by pouring there chemicals on my deck and turning it green tile chips where all in the pool and ruin the vacuum all exterior doors where gauge or bent out of shape i could go on i have over 500 pics of all the things that where wrong if interested in seeing some feel free to email at shadow1transport@live.com
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#286048 Review #286048 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today - REALLY?!

I joined this site so I could read all the reviews on Empire Today. We are in the process of getting carpet for two rooms and are looking for a company with a good product and GREAT customer service. Not to make light of others' suffering, but I really can't believe that this company is still doing business with this many unhappy customers. I'd pay more for the same (and may lesser) quality product for GREAT customer service. REALLY, I would. I really don't understand how so many companies think that squeezing a little more out of each sale can't make them that much richer. If I treated people like this I'd rot from the inside out. Thank you everyone who posted their experience with Empire Today here. Although you have suffered it has not been in vain. I hope all of you find some satisfaction knowing that your experience has turned me away from having ANYTHING to do with Empire Today. Bless you all!
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#284723 Review #284723 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Katy, Texas - Empire Flooring: They just haven't made good on many of their promises and it keeps getting worse.

I recently had Empire Flooring install tile in my entry way and carpet in my bedroom, and it has not been a pleasant experience to say the least. The first thing to go wrong was the sales person's "promises" around when and how long it would take to install the tile. When I called customer service, they were extremely rude, but the installation manager, Terry Conrad, in all fairness did what he could to make up for the inconvenience and delays. The carpet installers left a huge mess in my bedroom and bathroom, and the tile installer did not replace the quarter round along the baseboards of my entry way. I called the installation manager, and although he said he would get right on it...it is almost three weeks later...and nothing. Then, I tried to use my brand new (less than 6 month old) front load washer (after the tile installer had moved it out and back in to the utility room...and the spin cycle no longer worked on the machine. Mind you, it was working just fine until after the install!! Once again, I called Empire and they said they could not send someone out until after Christmas. I do understand working around the holidays, but then yesterday, I was called and told that they were just sending the tile installer back out to my house and there was no way he could have "broken" the washer by just moving it!! First...I spoke with Frigedaire (the maker of the washer) and they said "oh, yes you can"; and second...DO NOT SEND OUT A TILE INSTALLER, WHO KNOWS NOTHING ABOUT WASHERS TO FIX MY WASHER!! He is the one who broke it in the first place!! Having to go through the holidays with a house full of people and no washer was painful Empire! This was my first experience with you and may possibly be my last. In the spring I will be replacing the flooring in my entire upstairs (removing carpet for hardwood)...and I do not know yet who I will use for the services...by I am almost positive it will not be EMPIRE.
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#284481 Review #284481 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Larchmont, New York - Empre Today - Awful Carpet Install and Terrible Customer Service

I am unhappy with the carpet installation but more upset at the lack of customer service at this company. The rep at ext 4711 left me hanging over Christmas - have not heard from her for over 2 weeks after they sent someone to take pictures and promised it would all be made right. They say the have a AAA rating but this is not my experience. I also bought window treatments but asked for that install to be delayed until the carpet issue was resolved. They ignored my request and sent the guy anyway! I am now looking at getting a lawyer and/or filing a Consumer Affairs complaint. Not the way I wanted to spend the holidays.
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#284176 Review #284176 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today will not negotiate

The attorney for Empire Today, Mr. Crane, made an offer to resolve this nightmare. My attorney contacted me, and it seemed to be fair and a long time coming. I told her to send over our acceptance, with the stipulation that I would not release them from any complaints (to their bonding company or the State Contractors Licensing Board) until I had the check in my hand. That was over 2 weeks, ago, and we are now waiting them to accept the offer they submitted... I do not understand why they continue to cause us such stress, other than it is a power play.
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#283015 Review #283015 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Worcester, Massachusetts - Warranty is a joke!

Had a new bath refitted and installed with their liner about 6yrs ago. It had a LIFETIME warranty. The floor of the tub is starting to peel up and water is getting in between their liner and the tub. It looks like water us getting in where te tub meets the wall. Common sense says he adhesive is faulty and caulking insufficient or broken down. This is clearly a defect in workmanship or product. I contacts them and had someone look at it. They want over 1000.00 to redo the entire thing! I paid 3000 for it! This is simply unacceptable and I am left with a tub with a leaky lifetime warranty liner. Steer clear!
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#282874 Review #282874 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today = GTFO of my house!

Had Empire sales rep stop by today. We where shown the 60% off and the not on sale carpet. Well the 60% off was only .06 cents cheaper than the normal price carpet. Which the normal price carpet was higher quality. We called the sale rep on it and we couldn't receive a clear straight answer. Then the sales rep called "office" to get the best price on the carpet that wasn't on sale. They dropped the price almost 45%. Then we asked about the 60% off carpet and they dropped it to the same price range as the other carpet. My wife and I ask how is that possible. How can the carpet that's not on sale be 3500.00 and the carpet that suppose to be 60% off be 3200.00. From that point on the sale rep attitude completely changed. The sales rep became rude and snooty.. and other few choice words that I would get this post removed. With the sales rep calling back to the office, I felt I was buying a used car. The sales rep number were never the same and where all over the place.
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#282587 Review #282587 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Houston, Texas - Empire- Lousy service- lousy carpet

Purchased new carpet for my bedroom in October. My wife passed away in August so it was time for a change. Called Empire, had a salesman come out, told him EXACTLY what I wanted and when- said no problem. One piece for the bedroom and a 10 x 14 with the edge bounded for my living room (have a large wood floor area). Told that it would take them approximately 1 week to bind the edge- said no problem- bring both pieces at the same time and we will be good to go. Paid 1/2 that day, waited the week- install was to be on Saturday morning- it happened late in the afternoon- BUT all they could do was the bedroom- BECAUSE the salesman did not KNOW that the carpet for my living room was to be cut from the roll that was brought! I had already waited one week for the carpet- based on the salesman, now I had to wait an additional week for the 10 x 14 for my living room- did I mention I moved ALL my furniture prior to their arrival- the night before! Well living room carpet finally arrives a week later- it is a 12 x 14 without the no slip pad - I get the cheap stuff that had to be taped together. The carpet has 3 lumps in it- that do not come out even after being down for over a month. Empire sucks plain and simple- I still have 2 more rooms to do- but not by Empire.
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#280924 Review #280924 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today has rude Customer Service

I am tired of talking to people from India and the Phillipines. They are rude and when I ask them to stop speaking and listen to me, they said stop interupting their 'pre-programmed' schpeel. I have had to listen to it 3 times trying to get someone to come look at my carpet. What happened to hiring US citizens to do these jobs. All our jobs are being outsourced and even worst, we get non-citizens working the US jobs before US citizens. I have seen so many illegals working as well. It is very sad for the US and it's citizens. It has been 10 months since they put in the carpet. I called 3 days after installation and said it was 'shedding'. They said it was common with this carpet and it will stop in a few months. Well it has been more than a few months and it is still 'shedding' and my runner looks horrible. The places that look bad are with the most traffic.
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#278790 Review #278790 is a subjective opinion of poster.