Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Empire Today--RIP OFF!!!!
Empire Today is a complete and total rip-off!!! We had a salesman named Ron from central PA come to our home to give us a "FREE" estimate, he requested a $50 deposit to "lock in" the price of the flooring, and reassured us they WOULD NOT cash the check until we were approved from finance. Well GUESS WHAT??? Finance never did call us! AND they cashed the check!!! My husband called Empire requested to speak to a manager and they assured us that the manager would call back AND our money would be refunded. NEVER RECEIVED EITHER!!! DO NOT CONSIDER THIS COMPANY!!!
Empire Today in Winter Garden, Florida - 3x a Charm
This is the 3rd time Empire has been out to our home to repair the vinyl they put down. The first time was horible; the 2nd time was horrible. The installers were rude but I must say, Empire did not give up on us. Thursday the 3rd installers finished their 4 day job. These two men went above and beyond the call of duty. One installer had terrible blisters on his hands from removing the previous vinyl but he continued on. Their work ethics were above our expectations. The finished product is very nice but the installation is perfect. I would highly recommend them.
Empire Today - beware!
Steer clear of this company! Had a salesman from Empire come to my home last week to give us a quote on carpeting. Empire is running its "buy two rooms and all others are free". The carpet samples we were shown were low grade carpeting. Better grade carpeting was called "designer" carpeting and the salesman had to go back to his warehouse to get the sample. When he returned, he claimed he could give us the "designer" carpeting at the same price as he quoted. Sounded like a good deal, but we weren't ready to make a commitment. He was not pleased that we asked him to get the better carpet sample and then weren't ready to make the commitment. He claimed that since it was "designer" carpet, he doesn't normally carry it with him. We felt he was a little unprepared and it wasn't our fault. When we asked him if he had any recommendations, he went to Empire's web site and claim one of the positive recommendations as his own (same name). When I checked the web site independently, found the customer was in CA...we live in NC. That's not the real issue. Here's what you need to know when dealing with a company of this type. - You still need to pay for padding and installation in the rooms where the carpet is free. - Salesman scribbled notes on a yellow legal pad and circled a price that was good "today only". If this was a legitimate business, you would get a written quote. - The square footage this guy measured was 300-400 more square feet than was measured by a professional. - Quality of product was poor. Check a reputable business such as Home Depot or Lowe's, and you'll see the difference. Both were significantly less in price with better product. I don't know how Empire stays in business! Sucker born every day?
Empire Today in Salt Lake City, Utah - Why do you advertise but dont offer your services
08/09/2012 I have been searching several different companies to get a in-home Estimates. I found empire today by a comercial on tv. I went online and put in my zip code and it came up saying "Unfortunately we currently don't service the zip code that you requested. At times, we may adjust the areas in which we service, so please be sure to check back with us for future Carpet, Flooring and Window Treatment Projects. " I need it done now because of black mold, Im not waiting for you guys to "adjust" the areas. Ill go with Home Depot
Empire Today in Northridge, California - Empire Carpet Install - Scam!!!!
I would never recommend using Empire to anyone! The sailsman came to my house with samples. I told him that I have a dog and want a product that is durable and good for animals. He recommended burbur carpet. Fine. When it was time to install - they did not have enough carpet -of course I had to take additional day off work for them to come again. After the install was complete - the install person said - this carpet is not good for dogs - just one little pull and the whole thread will go out!!!!! My heart sank. I called to complain but management hang up on me. Finally, I was vacuum cleaning one day and the vacuum pulled one of the treads on the connection which was improperly done. And the company now is refusing to honor the warranty while I have a gash in my carpet. Connections are faulty throughout the house. They have threading. And when an inspector came - he said (and I have witness) - that this is not a product for house with dogs. And the installation needs to be adjusted AT LEAST in ONE of the ROOMS due to INCORRECT Install. But when I called the management - the inspection report they said claims that all the damages are due to my dog. All I have to say to this is that management is lying and sales people are unprofessional and make false claims. I will be moving forward to litigation. Will start with small claims court. If you have similar experience - maybe we can start a class action lawsuit against Empire. I will update my post with more information to come. All I wanted is one room fixed due to poor installation. But management makes it their business to defraud you. STAY AWAY!!!!!
Empire Today in Upperville, Virginia - Wouldn't even come to my home!!!!!!
I went on the Empire website to look into an in home carpet estimate which turned up my zip code as an out of service area. I live exactly one mile from my other home which I rent out, I typed in that zip code, bingo! So I foolishly thought that if I called and spoke to a rep that they would hear me out on that and be willing to perhaps come to my home. ( By the way - I am directly off a major highway in Virginia, not in a remote area at all). I was sure wrong! The rep would not budge, clearly just reading it off her computer, she was not in a place to make exceptions and had no desire whatsoever to find me someone who could. I asked her if they did not want my business, to which her reply was that I really had to understand how their poor drivers have to drive all over the place. What? Really? How rude, unprofessional and perfectly uninterested in their customer. I will never do business with these people, under any circumstance. I will go out of my way to make sure everyone I know is aware of my bad experience and encourage them to go elsewhere also. Empire is a BIG business, and they do not care whether or not they have your business or your respect, or your satisfaction, that is perfectly clear.
Empire Today in Wallingford, Connecticut - Rip Off for estimates Empire Direct
I asked for an estimate since I was shopping around. They came in 1000.00 over my first estimate and then decided they could match it if I gave them a 50.00 deposit today. I explained that I had 2 others coming out for estimates this week and would not leave a deposit. Since I would not give them a deposit they raised the estimate to 300 dollars more then my other estimate. There response was if they leave the home people usually do not call them back. They lost my business forever and I will tell all that will listen. I am a consumer who is looking to get quality services and will shop around. If you could do it at a cheaper price means you have every intention on ripping me off and other consumers who are shopping around. Very Sad! Poor way to do business. BBB here I come to let them know how it really is!
Empire Today in Buffalo, New York - EmpireToday: Worst flooring company I've dealt with.
First, let me start off by saying I am a trained insurance adjuster, 14 years in the business. I have NEVER dealt with a company which has provided such poor customer service and poor installation. I am trained on the specifics of how to estimate, install, roll, and stretch a carpet. So, imagine my surprise when my mother calls me and asks me to come and take a look at her carpet which EmpireToday installed. She was already pissed because they called the day of the scheduled installation last week to cancel on her 20 minutes before they were supposed to be at her home. When I originally looked at the estimate, I told her it seemed a little shady because there was no square footage listed or pricing per sq ft. She wanted to go with them because of the advertised discounts. Even with the discounts, I told her the pricing seemed high. I inspected the 3 bedrooms. Whoever the installer is has no idea how to roll or stretch a carpet. There are air bubbles underneath the carpets in every bedroom. Almost looks like a buckled hardwood floor underneath the carpet. Too bad they have NEVER had hardwood. In addition, the seams in the closets were not tacked down at all. I can literally take my hand and lift up the carpet in all of the closets. In my oldest son's bedroom, the carpet is not even the same width as the closet, and there is a one inch gap in the front of the closet with no carpet. The smallest bedroom which is about 11 x14, they decide to roll the carpet by the 14ft side, so there is a seam right before the closet and another seam in the closet. Who does that? If you don't know, carpet comes in 12ft or 15ft rolls. So if you have a 11 x14 room, you roll the carpet on the 11 side w the 12 ft roll, you roll it 14ft long and then into the closet. There should be NO seam in a room like this. NOT ONE! My parents room which is about 22x14, they decide to again, roll on the 14ft side. So my mom has a 22ft seam going down the side of her bedroom, and then it stops. Looks like they ran out of carpet, patched in another piece, so it looks like a quilt. Common sense would say, roll 2-12ft pieces on the 22 ft side. There would be one seam-in the middle and if they are good installers, it should be barely noticeable. These pieces could have gone right into the closets as well. Very little waste and few seams. Any good carpet installer knows this. The entire carpet needs to be replaced now because the job is sooooo incredibly bad. They are holding up further construction my parents are trying to do because NO ONE WILL CALL US BACK. It's been 48 hours and we have not heard from a soul. I even called the BBB and asked how the *** did they get an A+ rating based on the number of complaints I have read from this site, other sites, twitter, and facebook. The gentlemen was very helpful and led me to believe they are going to look into this further. I told my mother if we do not hear from anyone by the end of the day, we are calling our local news investigative reporter to look into it. I am just in aw. I have worked with hundreds of flooring installers over the years and have never seen a job quite this bad before. It really is awful. Wish I could upload photos for you all to see!
Empire Today- No one knows anything!
I recently used Empire Today for my flooring. When the salesman arrived we went through the different options- without going over prices- he was naturally assuming because I'm a single female that I should look at the less expensive models and kept telling me to look at the vinyl though I much preferred the woods. When I did pick out 5 samples I liked- he went outside to "consult his boss"- he came with only the price of the vinyls- those I didn't like and thought looked cheap. I asked about the 60% off ads running on the tv- and he said that only counted towards the "product" not the labor- so I asked how much labor was- he said he didn't know- I asked how much the product was- he said he didn't know. I said that I wanted a itemized record of my invoice- and he said that it's an "all inclusive price...Does that make any sense? I asked how I knew I was getting 60% off of the product if its an all inclusive price. He also said this price included trim. But still didn't know how much anything was- he went outside 3 more times to consult his boss- I felt like I was being used by a car salesman! Well- his incompetence further reviled itself, as he showed up at my work to sign the contract but hadn't filled anything out- and forgot what product I wanted and had to run out to his car and bring the samples into the lobby at work- I was so embarrassed, and his unpreparedness cut into my lunch break. Further more- the product wasn't even close to the quality that I expected. I priced the product at Home Depot and Lowe's and it came out to $0.89/sq ft but even at their 60% "discount" Empire Today's product came to over $4.00/ sq ft! They also forgot the trim that my salesman told me was part of my price! When I called customer service- I got the same run around- no one could tell me how much labor or the total product is. I highly doubt their A rating with the BBB- if they can't provide itemized receipts, have a low quality product, unorganized sale people and clueless customer service!! DO NOT USE THEM- I still 3 more floors to do in my house- and next time I'm doing it myself- less hassle, cheaper, and I would know what I'm doing! Also thinking about sending this to the BBB for them to look into these horrible practices!
Empire Today - Scammers
I just want to let EVERYONE know of my beyond horrible experience with Empire today. I have been a long time repeat Customer who has spent $40-$50k with them over the last 5 years between my two homes. Everything in our first house went perfect, couldn't have asked for more. Our second home, trouble from day one. We stuck with them though because they always stood behind their product and gave discounts when appropriate (like when it took almost 1 year to get our Plantation Shutters), so we continued. Just recently they installed hardwood floor in our family room and master bedroom, at first we were very pleased, so please in fact we had them come back and install hardwood in our guest room and our upstairs hallway. Well after a week or so, I guess once all the glue was completely dry we started to find boards that were loose, hollow underneath (no glue) and that our floor was very wavy. After numerous calls and complaints they finally sent a "supervisor" to see the work. he agreed it was not done properly and they agreed to tear up almost 600 square feet and replace at their expense. Since they stood behind their product we decided to extend the hardwood into our front foyer. When the crew finally showed to start the tear out they sent two people (2), only 2 to tear up 600 feet and reinstall that plus another 200 (ish) square feet which had tile that had to be torn up as before they could start. The installers were great, very apologetic and worked long hours to try to please us and get the job done as quickly as possible. After day one very little progress was made as this is such a chore to tear up hardwood, worse then tile and much more of a mess. I called and was told we would receive a credit and that also an additional crew would be sent the following day to speed things up. Well, needless to say, no additional people were sent to speed things up nor was a credit issued. Saturday morning comes, tile is torn up for the additional work and the installers come and say we must pay before they could start to lay down the wood. So I call the office and am told that even though 4 days had passed since I was told I would receive a credit, no one had decided how much it would be and that I needed to pay the full price or the installers would be sent home. Well, I got pissed, rightfully so, I believe because no one had done their job and decided on how much the credit would be. So after multiple arguments with multiple "managers" and me becoming increasingly angry I lost my temper and yelled/screamed, ranted and raved to no avail. FINALLY after all these calls, the original "manager" who had said the floor would need to be redone calls me. I of course have a major attitude and he asked why. I replied that you know exactly why and that if you had returned one of my phone calls over the last 5 days he would know exactly what was going on. I lost it with him and hung up on him. He later called me back and we argued, then he called me a Pr^&ck. So the call process began again and I called everyday trying to speak with a manager who could actually make a decision on what my credit should be and to complain that I was called a Pr^&ck by their "Manager" i was told everyday from the 13th of June until the 25th of June that the General Manager would be calling me, he never did until finally yesterday after another Manager (who was very nice named matthew) called and spoke with me first. He then said the GM would call me in the afternoon and he basically had been waiting to call me since my last encounter with the excellent customer service people tuned out so well. So yesterday afternoon Brian, the "GM" calls me and plays (maybe he wasn't playing) *** and tells me he has been unaware of the issues and that he did not know he was supposed to call me, even though no less then 5 managers at this point had specifically said he would be calling me. So after he calls and (plays ***) he informs me he has to call me the following day (today) which to my amazement, he did. he informs me he will give me a whopping credit of $50/day x 3 which I told him was not ok, he replied that is his standard credit. So my question is, is a Consumer who has spent $40-$50k and still has a pending order of $4700 a "standard" client or should I receive something more? For 4 days we were unable to use our home due to the mess created by fixing their poor installation, our Children had to stay in their rooms, our cats and dogs had to be locked up in a bedroom and I was unable to work from the dust and jackhammers being used (I work from home). I asked for a $500 credit which I believe to be more then fair, especially from a Consumer who has spent so much money with them and repeatedly used them and sent them business. He then said that was all he was going to do and asked if he could help with anything else. I then exchanged a few unkind words and hung up. Moral of the story - DON'T use EMPIRE TODAY, they could careless about their Clients and will scr#$w you the second they get the chance. They are a horrible company and a Nationwide Company who could careless about you, the Consumers that keep them in business. Our installers had told me it had been nearly two weeks since the last job they had from Empire Today, you would think in a slow market they would take that extra step to make you happy. THEY WON'T, they could CARELESS about you and only want to get your money, then churn and burn you. This is the reason that the excellent Management that used to be there when I had work done from them previously are all gone. Spend your hard earned money on a local small "Mom and Pop" company who actually cares about you, your satisfaction and your business.
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