Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Empire Today's reply to:

Empire Today is a Headache and Scam.

Mary Louise, we regret the initial delay and problems with your installation. We understand that we’ve spoken to you about these issues and agreed upon a resolution, and your repairs have been scheduled for this week. Please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com if you have any additional concerns that have not yet been addressed. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#342636 Review #342636 is a subjective opinion of poster.
Loss
$3

Update by user Sep 04, 2012

So they did call me and I think it is Funny as My name is not patrick and I am not even a Man lol. The Biggest kicker now is that I am hoping that they do fix the problem as they stated tommorow in the AM. As they already ruined my Labor day weekend by pulling the remainder of the balance out of my debit account rather then CC so I had no I have to wait to get the Void cleared up with the bank...

Original review posted by user Aug 31, 2012

I called Empire on the Reecomedation of a college after my issue with getting my install complete with another vender. The salesman was poliete and in the end since I had to cancel with a company that kept pushing my install back which I stated to the salesman I agrred to go with Empire.

We Compromised as I told him my quote was a lot cheaper and in the end I payed more but did more work to keep costs down. The first issue was my install did not start on the correct day. THen they were suppose to be finished the next day but only did my laminet. Everytime I called Customer service no one could help.

When they layed my vynel today they didnt have material for my borders so I called cusomer service again and they said they would call me in 1 to 3 days.

So basically I paid more for what looks like cheaper carpet and thinner then I felt when picked. The salesmen said it was better quaility than what I was ordering from the other store.

Empire Today's reply to:

Empire Today in Dallas, Texas - Empire Carpet Co. Blows

Patrick, we understand that we’ve recently spoken to you about your concerns and agreed upon a resolution. If you have any additional questions or concerns that you’d like to discuss, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#342008 Review #342008 is a subjective opinion of poster.

Alan Zachery, customer service mgr, has ignored my calls for over a week. My wife and have purchased carpet from Empire 8 or 9 months ago. We were really unhappy w/ it, so we called, they came out, upgraded us at OUR cost, and now this carpet is even worse. This was supposed to be their best. It sheds so bad, that there is not a vacuum strong enough to suck up all the loose fibers without bogging down the machine. I have tried them all!

Empire sends their own inspector and he kind of agrees, and informs us that this carpet probably missed the final combing at the factory before is was rolled and shipped. Now this is the second mention of this so called final combing at the factory. Their solution was to send out the carpet cleaners and have then wet it and heavy duty suck it to remove all the excess fibers. We let them do this, even though I was calling BS on it. They moved no furniture, and only did the walk areas.

We still can't vacuum without unclogging the machine. We are using a carpet rake , and are gathering up basketball size of carpet fuzz balls.

When empire turned us over to Alan Zachery, customer service mgr., I ask him about this final combing stage at the factory. He says he has never heard of that and asked who did I hear that from. He was shocked when I told him 2 of his prized employees. He claims he trained them, and never taught them about a mysterious final combing. His plan now, was to send an independant carpet investigator to survey my situation. Now this is a company that Empire is paying to come give an unbiased opinion of my *** carpet. Not real fair. We went with it 2 weeks ago, and now we have heard nothing. I have called Mr. Zachery every day the past 2 weeks and left messages. No response.

I JUST WANT MY MONEY BACK TO GO ELSE WHERE TO BUY NEW CARPET!

My opinion is Empire sells factory seconds, so you pay for this much, and you get this much is a total scam.

DON'T EVER BUY FROM EMPIRE TODAY, LLC

Empire Today's reply to:

Empire Today is Horrific

Keith, we understand that we were in contact with you previously about your concerns with your carpet and padding, and we reached a resolution. We would like to speak to you if you have any concerns that have yet to be addressed, and we have been attempting to reach you to discuss the situation. Please contact us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com so we can ensure that everything has been resolved. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#340768 Review #340768 is a subjective opinion of poster.

The salesman for Empire sold us on the idea that the company only sold top of the line flooring and that their service was second to none. When the installers arrived, the carpet seemed much thinner than the sales sample (which it really was).

I quickly realized that the company's "top of the line" product was inferior to anything else I had ever seen. Then, when I saw the padding, I knew we were being ripped off. The padding was only 1/8" thick. My wife blew up.

After refusing to pay for the install and only then did the installers agree to pull up the carpet and put down the thicker padding. This was by far the worst flooring experience of my life. To the bitter end, the installers supervisor defended the original padding as being a premier product. We wanted quick, quality workmanship, but instead got dog house quality product.

Also, I found out afterward that the company had over 3,000 complaints with the BBB.

Apparently, being a member doesn't put any pressure on a company to do what is right. A BBB accreditation will mean nothing to me in the future.

Empire Today's reply to:

Empire Today--RIP OFF!!!!

Danyal, we regret the delay in your refund, and any inconvenience that may have occurred as a result. We understand that we have been in contact with you about this issue, and your refund has been processed. If you have any additional questions or concerns, please do not hesitate to contact us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#338957 Review #338957 is a subjective opinion of poster.
Loss
$50

Empire Today is a complete and total rip-off!!! We had a salesman named Ron from central PA come to our home to give us a "FREE" estimate, he requested a $50 deposit to "lock in" the price of the flooring, and reassured us they WOULD NOT cash the check until we were approved from finance.

Well GUESS WHAT??? Finance never did call us! AND they cashed the check!!! My husband called Empire requested to speak to a manager and they assured us that the manager would call back AND our money would be refunded.

NEVER RECEIVED EITHER!!! DO NOT CONSIDER THIS COMPANY!!!

Empire Today's reply to:

Empire Today in Winter Garden, Florida - 3x a Charm

While we regret the problems that occurred with your initial installation, we’re glad that we were able to work with you to make things right. We make customer concerns a top priority, and it’s wonderful to know that the installers went above and beyond to ensure your satisfaction. Please do not hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#338500 Review #338500 is a subjective opinion of poster.

This is the 3rd time Empire has been out to our home to repair the vinyl they put down. The first time was horible; the 2nd time was horrible.

The installers were rude but I must say, Empire did not give up on us. Thursday the 3rd installers finished their 4 day job. These two men went above and beyond the call of duty. One installer had terrible blisters on his hands from removing the previous vinyl but he continued on.

Their work ethics were above our expectations.

The finished product is very nice but the installation is perfect. I would highly recommend them.

Empire Today's reply to:

Empire Today - beware!

We regret that your sales experience did not meet your expectations. We never want our customers to be disappointed in the service they receive, and we’d like to opportunity to speak to you so that we can learn more about what happened and attempt to make things right. Unfortunately, we have been unable to locate your account from the information in your review. We have attempted to contact you via email, but have not yet heard back. Please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com, and we’ll follow back with you. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#338328 Review #338328 is a subjective opinion of poster.

Steer clear of this company! Had a salesman from Empire come to my home last week to give us a quote on carpeting. Empire is running its "buy two rooms and all others are free". The carpet samples we were shown were low grade carpeting. Better grade carpeting was called "designer" carpeting and the salesman had to go back to his warehouse to get the sample. When he returned, he claimed he could give us the "designer" carpeting at the same price as he quoted. Sounded like a good deal, but we weren't ready to make a commitment. He was not pleased that we asked him to get the better carpet sample and then weren't ready to make the commitment. He claimed that since it was "designer" carpet, he doesn't normally carry it with him. We felt he was a little unprepared and it wasn't our fault.

When we asked him if he had any recommendations, he went to Empire's web site and claim one of the positive recommendations as his own (same name). When I checked the web site independently, found the customer was in CA...we live in NC.

That's not the real issue. Here's what you need to know when dealing with a company of this type.

- You still need to pay for padding and installation in the rooms where the carpet is free.

- Salesman scribbled notes on a yellow legal pad and circled a price that was good "today only". If this was a legitimate business, you would get a written quote.

- The square footage this guy measured was 300-400 more square feet than was measured by a professional.

- Quality of product was poor.

Check a reputable business such as Home Depot or Lowe's, and you'll see the difference. Both were significantly less in price with better product. I don't know how Empire stays in business! Sucker born every day?

Empire Today's reply to:

Empire Today in Salt Lake City, Utah - Why do you advertise but dont offer your services

We’re disappointed that you are not currently in our area of service. We are always expanding that areas that we cover, and we look forward to the possibility of working with you on future home improvement projects. If you’re interested, we’d be happy to discuss this with you in more detail. Please call us at 888-588-2315 x 4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#338135 Review #338135 is a subjective opinion of poster.

08/09/2012

I have been searching several different companies to get a in-home Estimates. I found empire today by a comercial on tv.

I went online and put in my zip code and it came up saying "Unfortunately we currently don't service the zip code that you requested. At times, we may adjust the areas in which we service, so please be sure to check back with us for future Carpet, Flooring and Window Treatment Projects.

" I need it done now because of black mold, Im not waiting for you guys to "adjust" the areas. Ill go with Home Depot

Empire Today's reply to:

Empire Today in Northridge, California - Empire Carpet Install - Scam!!!!

Alla, we regret that you experienced problems with your installation. We take customer concerns very seriously, and we’re glad that we were able to discuss the situation with you and come to a resolution. Please do not hesitate to contact us if you have any additional questions or concerns, at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#336228 Review #336228 is a subjective opinion of poster.
Tags
  • Small claims court

I would never recommend using Empire to anyone! The sailsman came to my house with samples.

I told him that I have a dog and want a product that is durable and good for animals. He recommended burbur carpet. Fine. When it was time to install - they did not have enough carpet -of course I had to take additional day off work for them to come again.

After the install was complete - the install person said - this carpet is not good for dogs - just one little pull and the whole thread will go out!!!!! My heart sank. I called to complain but management hang up on me. Finally, I was vacuum cleaning one day and the vacuum pulled one of the treads on the connection which was improperly done.

And the company now is refusing to honor the warranty while I have a gash in my carpet. Connections are faulty throughout the house. They have threading. And when an inspector came - he said (and I have witness) - that this is not a product for house with dogs.

And the installation needs to be adjusted AT LEAST in ONE of the ROOMS due to INCORRECT Install. But when I called the management - the inspection report they said claims that all the damages are due to my dog. All I have to say to this is that management is lying and sales people are unprofessional and make false claims. I will be moving forward to litigation.

Will start with small claims court. If you have similar experience - maybe we can start a class action lawsuit against Empire. I will update my post with more information to come. All I wanted is one room fixed due to poor installation.

But management makes it their business to defraud you. STAY AWAY!!!!!

Empire Today's reply to:

Empire Today in Upperville, Virginia - Wouldn't even come to my home!!!!!!

Holly, we were disappointed to read about your experience. We've attempted to contact you via email to discuss your concerns and the possibility of scheduling a sales appointment. However, we have not yet heard back from you. Please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com, and we will follow back with you to discuss the situation. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#335339 Review #335339 is a subjective opinion of poster.

I went on the Empire website to look into an in home carpet estimate which turned up my zip code as an out of service area. I live exactly one mile from my other home which I rent out, I typed in that zip code, bingo!

So I foolishly thought that if I called and spoke to a rep that they would hear me out on that and be willing to perhaps come to my home. ( By the way - I am directly off a major highway in Virginia, not in a remote area at all). I was sure wrong! The rep would not budge, clearly just reading it off her computer, she was not in a place to make exceptions and had no desire whatsoever to find me someone who could.

I asked her if they did not want my business, to which her reply was that I really had to understand how their poor drivers have to drive all over the place. What? Really? How rude, unprofessional and perfectly uninterested in their customer.

I will never do business with these people, under any circumstance.

I will go out of my way to make sure everyone I know is aware of my bad experience and encourage them to go elsewhere also. Empire is a BIG business, and they do not care whether or not they have your business or your respect, or your satisfaction, that is perfectly clear.

Empire Today's reply to:

Empire Today in Wallingford, Connecticut - Rip Off for estimates Empire Direct

Thank you for making us aware of your concerns, Lois. It is never our intention to make our customers feel pressured, and we regret that your sales appointment did not meet your expectations. We’d like the opportunity to speak to you in more detail about your concerns and better explain our all inclusive pricing. We’ve been attempting to contact you and will be following up again soon. If you have any questions, please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager
Review
#331844 Review #331844 is a subjective opinion of poster.

I asked for an estimate since I was shopping around. They came in 1000.00 over my first estimate and then decided they could match it if I gave them a 50.00 deposit today.

I explained that I had 2 others coming out for estimates this week and would not leave a deposit. Since I would not give them a deposit they raised the estimate to 300 dollars more then my other estimate. There response was if they leave the home people usually do not call them back. They lost my business forever and I will tell all that will listen.

I am a consumer who is looking to get quality services and will shop around. If you could do it at a cheaper price means you have every intention on ripping me off and other consumers who are shopping around. Very Sad!

Poor way to do business. BBB here I come to let them know how it really is!