Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Empire Today - Defective Carpet
We had 4 rooms done by Empire 2 they measured wrong and 1 was not complete and 1 looks like there is a 5ft square patch in the middle of the room. The not complete room we ended up having to pay an additional $250 to get them to finish the job. The other room they sent out their inspector and he tells us its a MFR defect. We get a phone call telling us to get the carpet professionally cleaned to solve the problem. They do not stand by their work. Now all they do is dodge my calls and push me away. NEVER USE EMPIRE!!
Empire Today in Detroit, Michigan - Empire carpet
carpet sheds ,stopped up vacuum cleaner ,black lines in carpet ,called customer service after carpet was installed ,no one called back this carpet was installed in living room ,dining room and hall way . Lowe's installed carpet in three bed rooms, better sales people ,much better carpet and excellent customer service lesson learned . I know this review will not help me but maybe it will help some one else .shop around , get estimates from different carpet company's . I had to take vacuum cleaner to repair shop because of carpet fibers that were stuck in vacuum that i could not get out
Empire Today - pushy salesman
I scheduled an appointment online which, from my understanding, you have no obligation to buy from them. The salesman Howard showed up at the scheduled time, very unprofessional looking. Before he even asked what was being done he wanted to know when I wanted it done by. I explained that depending on the price, I would let him know. I wanted to see what I could afford with it being a week away from Christmas. Once it came time for the quote he did his math, gave me a price & asked when they'd be coming back to install - all that fast. I thanked him for coming but said I'd have to talk it over with my boyfriend before setting up an installation date - that, and his quote was a little too high for me and didn't mention the promotion that made me set up the appointment in the first place. He pulled out a contract & started explaining the contract to me and that I have 3 days to cancel, etc. I apologized but again stated that I've have to wait to make a decision. He got even more rude asking why did I say that all decision makers would be present and why I wasted his time. He said the name of the company is "Empire TODAY" and he would not be coming back if I didn't tell him whether I wanted the installation now. I told him that was fine and asked him to leave very politely. He again stated that he wouldn't come back and if someone did come back, they'd give me a different price, of about $400 higher. Even if they price was right, I would never ask this company to come back after that. It's a shame because I am all about being a good customer and I know a lot of people that I will NOT recommend. And even if I didn't have the money to do the full project, I would have used them to do a repair I needed but didn't even get a change to ask the questions I had about it.
Empire Today measured incorrectly
original salesman mis measured in 3 separate areas, a bedroom. a dining room, and stairs. WHen installers came, said they could fix with seams. This is not acceptable. I'm inconvenienced with a house in disarray, no where for my 2 sons to sleep, nowhere to eat cause my dining room furniture is in the kitchen and now i have to go out looking agains, i had to cancel an entertainment affair, and i have to wait 3 weeks for the refund. Then the corporate office had the nerve to call back wanting to reschedule an appointment. I want everyone to know if Imre Bordas comes to your house as the salesman for empire, they will have mistakes!!!!!!!!!!!!!!!!!and aggravation!!!!!!!!!!!!!!!!
Empire Today in Chicago, Illinois - Will NEVER use Empire again
In April 2012 I decided to use your company for blinds. Your salesman Nate Kinard came out and showed me different options and explained how everything would turn out just the way I wanted. First he said the the 2 rows would look symmetrical, this Is not true, the sliding glass door valance is higher then the windows valance and the trapezoid blinds are shorter than the middle Window blinds. Next the top center blinds do not open equal on both sides. Then I wanted all the controls on the right, which Nate said would not be a problem, he was wrong again, the right trapezoid's control is on the left (where the couch is) while all others are on the right. After waiting 7 months, supposed to be 2 weeks, you would think there would be no mistakes. Also my very pleasant installer had no help and was not informed to bring a taller ladder for my 19 foot ceilings like I asked.
Empire Today in West Palm Beach, Florida - Old a defective product and will not replace it.
I have had my NOT SO GREAT EMPIRE TODAY CARPET for less then a year. At every seam there is split-age, not to mention huge pulls which leave the carpet permanently damaged and unfixable. When I went to the rep he passed me along to customer service. After several phone calls, much to which I was the one following up I am no where. This was not only the worst purchase I have ever made it is by far the biggest disappointment. The builders grade carpet which we replaced wass in better shape by far then this one less than a year old.I have a BAD product and the only thing I got was buy an upgrade. Wow, thanks for selling me *** and not standing behind it. Well, I vacuumed again today as I normally do twice or more a week and guess what more pulls along each seam and in every corner or edge! Never thought I was not able to walk in shoes (of any kind), vacuum it or place movable furniture on CARPET. Yes Carpet that is supposed to be durable. Well this one is not. We just want the company in which we paid good money to stand behind the product they sell. At this time they are not, they have offered us a upgraded carpet at additional cost to us (total cost out of our own pocket will the be close to $4500. for 3 small bedrooms, hallway and stairs). What company tells their client that defective product it their fault and asks the client to pay for it?
Empire Today Does Not Stand By "Lifetime" Warranty
Several years ago we had Empire Today install laminate flooring in our home. The initial installation went well and the flooring looked great. Over the course of time, several "transition" pieces between the laminate flooring and other flooring areas have cracked/chipped. We were sold a "lifetime" warranty on the flooring, but Empire Today now states that only the "main laminate flooring" is covered in the warranty, not transition pieces, molding, and the like. Very disappointed and absolutely will not use nor recommend Empire Today ever again. If they won't stand by their product then I will go elsewhere.
Empire Today in Toronto, Ontario - Very disatified with the Service
Empire Today: I have been trying to resolve an issue with my very expensive flooring for quit some time with no resolution to-date. I personally do NOT recommend using this company for the purchase or installation of anty liminate or hardwood flooring. This company although the work and monies were collected in Canada no longer has a Canadian Office. Buyer be aware that this company is not in Canada and has not responded to my flooring issues sime 2010. Please ensure that you are aware of complaints made by others as well. Please research this compnay fully prior to finallizing any purchase.
Empire Today in Marietta, Georgia - STAY AWAY FROM EMPIRE
My husband and I just moved into a house and we ordered carpet through empire, almost $6,000 worth. We wrote a check on November 2nd and called 30 minutes after the sales person left to cancel the order. She hadn't deposited the check but said she still has to turn it in, completely understandable. Well 15 days later the check was cashed!! Almost $6,000 withdrew from our account. We called to speak to their customer service and they agreed that it was weird that the check was deposited 2 weeks after being a cancelled order (especially since it was cancelled within 30 minutes of placing order) he said we should receive the refund check in approximately 3 days since it had been cancelled for so long. When we did not receive that refund that week we called back. The person on the phone said he would put a "hot priority" on getting the refund check in the mail and that we should receive it within a couple days. Well ONCE AGAIN we did not receive it and ONCE AGAIN we called back to check the status. After speaking to 3 people we were transferred to the corporate office where they saw that it WAS NOT mailed off yet!! He said he would "hot priority" it and we should receive it very soon. Called 2 days ago and it has STILL NOT BEEN SENT!! We will be calling back to check the status once again but it has been over a month and still no $6,000 check has been sent!! I HIGHLY recommend choosing another flooring company due to the way they treat their customers and their lack of respect for your hard earned money and their lack of organization, timeliness and customer service. I will make sure to let everyone I know, and everyone online to STAY AWAY FROM EMPIRE!!
Empire Today in Cincinnati, Ohio - BEWARE Empire Carpet Garbage
They sell junk and will not listen to consumer. They do not stand behind their product and falsly misleed you with good samples but install bad garbage. STAY AWAY!!!!! They sell junk and will not listen to consumer. They do not stand behind their product and falsly misleed you with good samples but install bad garbage. STAY AWAY!!!!! They sell junk and will not listen to consumer. They do not stand behind their product and falsly misleed you with good samples but install bad garbage. STAY AWAY!!!!! They sell junk and will not listen to consumer. They do not stand behind their product and falsly misleed you with good samples but install bad garbage. STAY AWAY!!!!!
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