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Empire Today's reply to:

Empire Today in New York, New York - Empire - does not stand behind their product/warranty

Thank you for making us aware of your concerns, Doug.

We understand that we’ve been in contact with you about the issues you’ve experienced and that we reached a resolution. Please don’t hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#389639 Review #389639 is a subjective opinion of poster.
Loss
$1483

Approximately 3 years ago we had carpet installed by empire carpet. Their salesman recommended thie particular carpet for a high traffic area.

It did not hold up...the carpet looks 2 to 3 times as old as it is. We called empire and for the past few weeks they have been sending people to our house and basically telling us it is normal wear and tear. We were told that there was a warrantee but empire does not stand behind it. Others that have looked at it claim that if they used a better padding it may have helped (of course we went with their recommended padding as well).

Although we have used empire in the past and recommended them to several others we are done with them as we feel cheated not only by thier recommendation but also by their customer service.

Empire Today's reply to:

Empire Today in New York, New York - Job corrupcion

We’re disappointed that you were not satisfied with your experience working as an independent contractor, as we always strive to create a positive work environment. We would be happy to discuss the concerns you have expressed here. Please contact our Human Resources department at 888-588-2315 ext. 3007.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#385735 Review #385735 is a subjective opinion of poster.

corrupcion por parte de los manager general y de instalacion para el cobro de dinero alos instaladores. y tambien la vinculacion de vendedores.

esto ocaciona enfrentamiento entre los instaladores que pagan y los que no, a esto hay que sumarle la oscura manipulacion de complaint para perjudicar y beneficiar segun el caso y muchas otras cosas las cuales empire talvez conozca. todos pagamos nuestro seguros permisos y taxes.no se el porque esta empresa permite estos hechos y a llegado a tanto que abusan *** practicas contra los emigrantes pues ellos conocen las devilidades en este sentido y asi presionar y perjudicar

Empire Today's reply to:

Empire Today in Fredericksburg, Virginia - Defective Carpet

Thank you for making us aware of your concerns, Mike.

We understand that we have spoken with you and were able to reach a resolution. Please do not hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#373500 Review #373500 is a subjective opinion of poster.
Loss
$900

We had 4 rooms done by Empire 2 they measured wrong and 1 was not complete and 1 looks like there is a 5ft square patch in the middle of the room. The not complete room we ended up having to pay an additional $250 to get them to finish the job.

The other room they sent out their inspector and he tells us its a MFR defect. We get a phone call telling us to get the carpet professionally cleaned to solve the problem. They do not stand by their work.

Now all they do is dodge my calls and push me away. NEVER USE EMPIRE!!

Empire Today's reply to:

Empire Today in Detroit, Michigan - Empire carpet

James,

we regret that you’ve been experiencing issues with your product post-installation, as we never want our customers to be disappointed in the products they receive. We understand that we’ve spoken to you and scheduled an inspection so that we can better review your concerns. Please don’t hesitate to contact us with any additional questions at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#367944 Review #367944 is a subjective opinion of poster.

carpet sheds ,stopped up vacuum cleaner ,black lines in carpet ,called customer service after carpet was installed ,no one called back this carpet was installed in living room ,dining room and hall way . Lowe's installed carpet in three bed rooms, better sales people ,much better carpet and excellent customer service lesson learned .

I know this review will not help me but maybe it will help some one else .shop around , get estimates from different carpet company's . I had to take vacuum cleaner to repair shop because of carpet fibers that were stuck in vacuum that i could not get out

Empire Today's reply to:

Empire Today - pushy salesman

Lisa,

we regret that you felt pressured during your sales appointment. Your experience is not what we expect for our customers, and we’d like the opportunity to make things right. We have been attempting to contact you to discuss your concerns with your sales appointment, but have been unable to reach you. If you’d be willing to discuss this matter with us, please contact us at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#367567 Review #367567 is a subjective opinion of poster.
Tags
  • good customer

I scheduled an appointment online which, from my understanding, you have no obligation to buy from them. The salesman Howard showed up at the scheduled time, very unprofessional looking.

Before he even asked what was being done he wanted to know when I wanted it done by. I explained that depending on the price, I would let him know. I wanted to see what I could afford with it being a week away from Christmas. Once it came time for the quote he did his math, gave me a price & asked when they'd be coming back to install - all that fast.

I thanked him for coming but said I'd have to talk it over with my boyfriend before setting up an installation date - that, and his quote was a little too high for me and didn't mention the promotion that made me set up the appointment in the first place. He pulled out a contract & started explaining the contract to me and that I have 3 days to cancel, etc. I apologized but again stated that I've have to wait to make a decision. He got even more rude asking why did I say that all decision makers would be present and why I wasted his time.

He said the name of the company is "Empire TODAY" and he would not be coming back if I didn't tell him whether I wanted the installation now. I told him that was fine and asked him to leave very politely. He again stated that he wouldn't come back and if someone did come back, they'd give me a different price, of about $400 higher. Even if they price was right, I would never ask this company to come back after that.

It's a shame because I am all about being a good customer and I know a lot of people that I will NOT recommend. And even if I didn't have the money to do the full project, I would have used them to do a repair I needed but didn't even get a change to ask the questions I had about it.

Empire Today's reply to:

Empire Today measured incorrectly

Lorie,

we regret the inconveniences that occurred during your installation appointment. We understand that we’ve been in contact with you in regards to possible resolutions and that you chose to cancel the order. The refund check for your deposit has been sent out, and please do not hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#365467 Review #365467 is a subjective opinion of poster.
Loss
$2000

original salesman mis measured in 3 separate areas, a bedroom. a dining room, and stairs.

WHen installers came, said they could fix with seams. This is not acceptable. I'm inconvenienced with a house in disarray, no where for my 2 sons to sleep, nowhere to eat cause my dining room furniture is in the kitchen and now i have to go out looking agains, i had to cancel an entertainment affair, and i have to wait 3 weeks for the refund.

Then the corporate office had the nerve to call back wanting to reschedule an appointment. I want everyone to know if Imre Bordas comes to your house as the salesman for empire, they will have mistakes!!!!!!!!!!!!!!!!!and aggravation!!!!!!!!!!!!!!!!

Empire Today's reply to:

Empire Today in Chicago, Illinois - Will NEVER use Empire again

Jacob,

we regret any inconvenience that may have occurred due to the delay in your installation. We never want our customers to be disappointed in the service they receive, and we have left you a message to discuss your experience. Please contact us back at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#364708 Review #364708 is a subjective opinion of poster.
Loss
$3000

In April 2012 I decided to use your company for blinds. Your salesman Nate Kinard came out and showed me different options and explained how everything would turn out just the way I wanted.

First he said the the 2 rows would look symmetrical, this Is not true, the sliding glass door valance is higher then the windows valance and the trapezoid blinds are shorter than the middle Window blinds. Next the top center blinds do not open equal on both sides. Then I wanted all the controls on the right, which Nate said would not be a problem, he was wrong again, the right trapezoid's control is on the left (where the couch is) while all others are on the right.

After waiting 7 months, supposed to be 2 weeks, you would think there would be no mistakes. Also my very pleasant installer had no help and was not informed to bring a taller ladder for my 19 foot ceilings like I asked.

Empire Today's reply to:

Empire Today in West Palm Beach, Florida - Old a defective product and will not replace it.

Jennifer,

we understand that we have been in contact with your husband in regards to this issue and that we are currently working towards a resolution. If you have any additional questions or concerns, please call us at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#363650 Review #363650 is a subjective opinion of poster.
Loss
$3445

I have had my NOT SO GREAT EMPIRE TODAY CARPET for less then a year. At every seam there is split-age, not to mention huge pulls which leave the carpet permanently damaged and unfixable.

When I went to the rep he passed me along to customer service. After several phone calls, much to which I was the one following up I am no where. This was not only the worst purchase I have ever made it is by far the biggest disappointment. The builders grade carpet which we replaced wass in better shape by far then this one less than a year old.I have a BAD product and the only thing I got was buy an upgrade.

Wow, thanks for selling me *** and not standing behind it.

Well, I vacuumed again today as I normally do twice or more a week and guess what more pulls along each seam and in every corner or edge! Never thought I was not able to walk in shoes (of any kind), vacuum it or place movable furniture on CARPET. Yes Carpet that is supposed to be durable.

Well this one is not.

We just want the company in which we paid good money to stand behind the product they sell. At this time they are not, they have offered us a upgraded carpet at additional cost to us (total cost out of our own pocket will the be close to $4500.

for 3 small bedrooms, hallway and stairs). What company tells their client that defective product it their fault and asks the client to pay for it?

Empire Today's reply to:

Empire Today Does Not Stand By "Lifetime" Warranty

Keith,

it’s our understanding that we’ve reached an agreement and have scheduled the repairs to your transitions for this week. Please contact us if you have any additional questions or concerns at 888-588-2315 x4195 or customersupport@empiretoday.com.

Thank you.
Rebekah Clerk,
National Customer Service Manager
Review
#363624 Review #363624 is a subjective opinion of poster.
Loss
$100

Several years ago we had Empire Today install laminate flooring in our home. The initial installation went well and the flooring looked great.

Over the course of time, several "transition" pieces between the laminate flooring and other flooring areas have cracked/chipped. We were sold a "lifetime" warranty on the flooring, but Empire Today now states that only the "main laminate flooring" is covered in the warranty, not transition pieces, molding, and the like.

Very disappointed and absolutely will not use nor recommend Empire Today ever again. If they won't stand by their product then I will go elsewhere.

Empire Today's reply to:

Empire Today in Toronto, Ontario - Very disatified with the Service

Thank you for the feedback on Ms. D’Andrea’s order. We are aware of the situation and are working towards a resolution. We look forward to bringing this issue to a close.
Review
#362529 Review #362529 is a subjective opinion of poster.
Loss
$13000

Empire Today:

I have been trying to resolve an issue with my very expensive flooring for quit some time with no resolution to-date. I personally do NOT recommend using this company for the purchase or installation of anty liminate or hardwood flooring.

This company although the work and monies were collected in Canada no longer has a Canadian Office. Buyer be aware that this company is not in Canada and has not responded to my flooring issues sime 2010.

Please ensure that you are aware of complaints made by others as well. Please research this compnay fully prior to finallizing any purchase.