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Empire Today's reply to:

Dear Steven, Customer satisfaction is our number one priority, and we strive to address all customer concerns from the start of their sales appointment to post installation. We thank you for bringing your concerns to our attention, and regret to hear that you remain...
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Location
Saint Petersburg, Florida
Review #1141728 is a subjective opinion of poster.
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Empire Today's reply to:

Dear Kat, We view every customer purchase as an ongoing relationship, and we strive to achieve customer satisfaction every step of the way. We thank you for bringing this matter to our attention, and sincerely regret to hear that this was your experience. We’ll be in...
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Review #1130436 is a subjective opinion of poster.
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Empire Today's reply to:

Dear Cindy, For over 55 years we’ve been committed to providing outstanding customer service from start to finish. Our mission is to make beautiful new floors easy for all of customers and we accomplish this by putting our customers first. We’re disappointed to hear...
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Review #1121808 is a subjective opinion of poster.
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Dear Ron, We pride ourselves in making beautiful new floors easy for our customers, and strive to accomplish this by providing exceptional customer service from beginning to end, starting with our sale appointments. We’re disappointed to hear that your sales experience...
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  • Bad dealer service
Review #1116488 is a subjective opinion of poster.
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Dear Lisa, Customer care and complete satisfaction is our highest mission, and we accomplish this by providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such as...
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Review #1115313 is a subjective opinion of poster.
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Dear Leslie, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We appreciate you making us aware of this matter, and regret to hear that you feel this way. We’ll be following up with you soon to discuss your...
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Location
Covington, Georgia
Review #1114810 is a subjective opinion of poster.
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Empire Today's reply to:

Empire Today - Worst Company to hire

On August 25 Empire sales rep John Reardon came to my house and sold me on a bunch of false promises. I ordered 905 square feet of porcelain tile to be installed throughout my house starting on September 5. I received a phone call the Wednesday before installation to confirm my appointment and to make sure that I prepare all areas to be tiled. The next Saturday I was called back from Bill saying that they did not have the tile I ordered in stock and would not be able to do the install unless I picked different tile. I specifically said I wanted that tile and I would wait for them to call me when they had the tile in stock. The following Thursday I received a call from Empire to confirm my new appointment. An appointment that I never made. I asked if they had the tile in stock to which they replied no and I asked how they were going to do the install with no tile. For the next three weeks I was called to confirm an appointment that was never made even though they still did not have my tile in stock. Finally, on October 5 I called Bill and he said they did get my shipment of tile in and they would be able to do the install starting on October 11. When I spoke to Bill he had no idea that I was supposed to receive baseboards with the install. When the installers showed up they complained that the work order was all messed up and I would have to explain in detail all that was needed. Once shown what needed to be done they broke out their string to check the subfloor for level. They found several spots that were not level and started to complain that this job was going to be bigger than they anticipated. They called their boss John who then called me and explain everything the installers had previously explained. He added that the job was bigger than they thought and didn’t want to do it because of lack of time. They were looking for an easy job. John then stated that we could go ahead with the install but it was going to be an added 3k for a few bags of concrete and some grinding. Leveling a subfloor does not cost anywhere near that amount. He threw that price out there so I would refuse. Empire hires subcontractors to do their work. This is no surprise. But they do not do a fair estimation for the work to be done. John Reardon only measured and gave a 6500 estimate. Once the subcontractor got there the estimate grew by 3k. This is absolutely ridiculous. After waiting over a month for an install with my entire house packed into my living room I am still without tile and am forced to find another company that can do the job at the quoted price. I would never recommend Empire for any services past a basic carpet install. It is probably the only thing they are capable of doing because it is “easy work” Steve
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Review #1113604 is a subjective opinion of poster.
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Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Dear Toni, Customer satisfaction is our number one priority, and we work with each of our customers from start to finish until their concerns are answered. We regret to hear that you remain unsatisfied, and assure you that we take matters such as these very seriously....
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Location
Los Angeles, California
Review #1112105 is a subjective opinion of poster.
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Empire Today's reply to:

Empire Today - So Very Unhappy

We got our floors about a month ago and I am so disgusted. I don't normally post too many negative reviews, but we have been getting the runaround with this company for as long as we have had the floors. We had two segments done. Laminate throughout the house and tile in the bathroom. It took almost a month to get the crew out here to do the tile, but in the end it looks awesome. The problem is with the laminate. The crew took a four day job and turned it into a 2 1/2 week job. They were so far behind schedule that they slammed the last part of the floor in and now the strip are all rising at the seams. We understand the idea of a floating floor, but the floor is so bad that when you walk on it EVERY step is a horrible squeaking noise and pinches the bottom of your feet. The raised spots are so obvious that people have commented upon entering our house for the first time. We called Empire and asked for a different person to come out and check it and they sent the guy who did it. Of course he said there was nothing wrong, but it was our fault. We have spoken to so many reps at Empire and they just keep saying someone will call in 24 hours, but no one calls. We spent $12000+ on our new floors and they are terrible and Empire doesn't seem to give a crap. On the plus side, our salesman, Brandon, was awesome. He answered all our questions and made us believe we had made the right decision. Too bad Empire doesn't respect or stand behind their sales team.
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Tags
  • floor installation
Review #1110298 is a subjective opinion of poster.
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Empire Today's reply to:

Empire Today - DO NOT USE THEM! TERRIBLE CUSTOMER SERVICE

Believe the bad reviews. They are terrible. I am glad I found out before buying anything from them. They didn't show up for the initial appointment and then both customer service people could only offer "no problem" rather than "we apologize for the inconvenience." I can only image the problems with actually working with them. The second one I spoke to actually just hung up on me rather than apologize. I read the bad reviews but thought they can't really be that bad...now, I think they probably are. Go to Home Depot or anywhere else. Dont use Empire. The discount is not worth the total lack of customer service. These guys suck!
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Review #1107041 is a subjective opinion of poster.