Reply by Empire Today

While we regret the problems that occurred with your initial installation, we’re glad that we were able to work with you to make things right. We make customer concerns a top priority, and it’s wonderful to know that the installers went above and beyond to ensure your satisfaction. Please do not hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or Thank you. Rebekah Clerk, National Customer Service Manager
Winter Garden, Florida

This is the 3rd time Empire has been out to our home to repair the vinyl they put down. The first time was horible; the 2nd time was horrible.

The installers were rude but I must say, Empire did not give up on us. Thursday the 3rd installers finished their 4 day job. These two men went above and beyond the call of duty. One installer had terrible blisters on his hands from removing the previous vinyl but he continued on.

Their work ethics were above our expectations.

The finished product is very nice but the installation is perfect. I would highly recommend them.

Product or Service Mentioned: Empire Today Installation.

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