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Dear Melissa, We appreciate you bringing your concerns to our attention. It is our understanding that we have communicated to you our rules and protocols pertaining this situation. If you continue to have questions or concerns, please contact us at...
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#739204 Review #739204 is a subjective opinion of poster.
Dear Thomas, We understand that your time is valuable and although time has passed since your posting, we want to ensure that your concerns were heard. For future questions please contact us at customersupport@empiretoday.com. Thank you.
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#738035 Review #738035 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today - Installation Review from Babylon, New York

Was given 4 hr window for installation. Called to say it will be later. Never showed up for second window for installation! Customer service was useless! Last time we will ever do business with them!! Very unreliable and inconsiderate!
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#737910 Review #737910 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today - Flooring Review from San Francisco, California

A no show for my appt. Real nice!!!!! Will not ever do business with Empire again. 2 phone calls during appt window with neither call being returned by Debbie the rep after the office left her 2 messages to call ne. She really makes Empire look bad and she has now held up every project in conjunction with flooring!!!!!!!! I am so very disappointed
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#737148 Review #737148 is a subjective opinion of poster.
Dear Ben, We understand that time has passed since your posting and want to ensure that your concerns were heard. For future questions please contact us at customersupport@empiretoday.com. Thank you.
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#736730 Review #736730 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Camby, Indiana - Lousy work

I have been using Empire today for close to 20 years Carpet and Laminated floors Always had good results till this time first off the salesman planning told my daughter and me the floor was water proof The installers didn't come the day they were scheduled and the day they came they were late I live alone and have never put no water on this floor just damp mop then went over with dust sheet to shine Now they say no warranty its water damage Its popped up in serveral areas and its not water damage Have had laminated floors for 15 years and never had this problem Customer service is terrible about getting back with you I feel I have been taken advange of Probably have to go to small claims court This is ***
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#736529 Review #736529 is a subjective opinion of poster.
Tags
  • good customer
  • carpet installer
  • Laminate
Resolved
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Empire Today - Customer Support and Craftsmanship?
Dear Gerard, Your concerns are of important to us, and understand that we have addressed your concerns from this posting. For future questions please contact us at customersupport@empiretoday.com. Thank you.
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#735890 Review #735890 is a subjective opinion of poster.
Tags
  • Laminate
  • Instalation
  • Craftsmanship
Empire Today's reply to:

Empire Today in Wilbraham, Massachusetts - Wouldn't recommend this business!

Had a very unsatisfactory experience with Empire. At the time of installation, I was told that I would need to pay more than the contracted price for additional prep work and due to an error by the sales rep. I attempted to work with the company but was unable to reach anyone at Empire, being put on hold repeatedly. Finally, had to send installers home. Now I'm left with no floors, torn up carpet, wood shards and tacks scattered throughout my home. Be very cautious when dealing with this business. I should have paid more attention to the negative consumer reviews and steered clear of Empire.
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#734283 Review #734283 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Hernando, Mississippi - No show

I took half day off work for rep to come out to give estimate. Scheduled for Wed. between 1 and 3 p.m. It is now 3:35 and no one showed up or called. After reading the reviews, I think I'm going to pass on this company. At least 100 words, at least 100 words, at least 100 words, at least 100 words, at least 100 words, at least 1000 words, at least 100 words, at least 100 words, at least 100 words. at least words at least words at least words at least words this is absolutely ridiculous if I can say it in fewer, why?
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#733401 Review #733401 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today Carpeting Review from Elmhurst, New York

Empire carpet sucks big time !!! Been here waiting 2 1/2 months to get my staircase carpeted !!!
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#732450 Review #732450 is a subjective opinion of poster.