Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Dear Natalie, We sincerely regret that you were not satisfied with your experience. We understand that time has elapsed since your last posting, and want to ensure that your concerns did not go unanswered. Please contact us at firstname.lastname@example.org with any...View full review
Empire Today - Carpet Installation Review from Akron, Ohio
Had an installation today. The guys were on time and they even made it around the time that was good for me. Brought th carpet but was not what i felt when the guy came to my house to show us. It was flat and thin. The carpet i felt was thick and plush. Then they rolled it out and i could tell right off the bat it wasnt right. They measured again and they were 6 feet short! Told them to pack it up and get it out of here. Wasnt paying for something that i did not order. Pissed me off!!!
Dear Customer, We’ve read your review, and we’re disappointed in the issues that occurred during your installation. We would like to follow up with you to learn more about your experience and ensure that all your concerns get addressed. However, we are not able to...View full review
Empire Today in Woodland Hills, California - Terrible service
Agreed to install hardwood floors in a bedroom. Told i would get 50% off the price due to a sale. Workers how up and give a time estimate of 5 hours. They end up taking 16 hours for a small bedroom, multiple days to finish the job. Installers seemed pretty incompetent. Did an alright job but it was not perfect for the time it took for them to get it done. After the job is done i get a call from Empire saying my 50% off does not apply to my order. I had to call back and forth between the sales rep and empire customer service for a whole week before i got that resolved. Empire manager didn't want to share the breakdown of their pricing at first but later it was sorted out and i did get the 50%. Avoid this company if you can.
Empire Today in Charlotte, North Carolina - Cancelled literally at the last minute
I took the day off (no pay)on a Tuesday for the carpet installation for which I received 3 confirmations for. Their arrival time was to be between the hours of 8a-9a. So 8:30 rolls around then 8:45 and in my head I'm thinking it would be typical for them to show up when they HAD to be here. My husband calls me at 8:58a and tells me that they called to cancel and wanted to reschedule for Thursday. First of all why do you think that people sit at home eating bon bons all day and it is ok for you to just change my days. I have checked the reviews and apparently it is common practice for them to cancel on customers like this. I called to speak to the manager but got a woman named Wendy. She goes on to say that the installer was sick. Were all of them sick? Was 1 person going to install 1800sq ft? No excuse- then she went on to say that the reps overbook appts sometimes...IS THAT MY PROBLEM??? sounds like some unprofessionalism to me. Now I have lost money and time do to your lack of customer service. I wanted my install before Christmas and now that is up in the air. They pride themselves on being in business since 1959, obviously there business savvy is stuck in that era.
Empire Today in Greensburg, Indiana - NO SHOW
- I cancelled my office for initial appt 5-7 pm. - "personal emergency" call 3:45 pm. - Sounds like my experience was not uncommon practice for this company. - I pass. as as as as as as as sa as as as as as sa as sa as sa as sa a sa sa sa sa a sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa sa 80
Empire Today in Portland, Oregon - NOT SO GREAT
Had engineered hard floors installed; installers very pleasant but rushed through the job, and left lots of things either undone or damaged - like sheetrock for example. I now have to work on cleaning up their mistakes and damage. Not sure if they fully understand how to install flooring since I was providing most of the direction on what needed to be done. I realize that this experience is not unique but will not use them ever again and will not recommend them to anyone.
Empire Today in Toms River, New Jersey - Still no word on my laminated floor
Talk to Dianna was told they were going to send a inspector out which they did but have heard nothing from them I am getting tired of the run around I want my floor fixed I have dealt with Empire for along time but never had this lousy of service When you try to call they wont give you a direct number and you are put on hold forever but if you are placing a order they are Johnny on the spot
Empire Today - Carpet Installation Review from Atlanta, Georgia
Customer service SUCKS they will not follow up and do what they say i am having problems with my carpet instaltion and and they wont help and the worist is they say they will call you back to let you know and you never hear from that person agian
Empire Today in El Paso, Texas - This company is crooked
I cannot speak to how good a service this company provides but I can tell you management is crooked. Their scam is not a common one. I subcontracted as an electrician at their El Paso, Texas facility. They were pleased with the work I did and although they held onto their payment for a while they did eventually pay. I contracted for more work and sank quite a bit of money into the job. The economy had just tanked and my business was extremely slow. As a result of poor cash flow I ran out of money and informed them I need some payment on my outstanding invoices in order to finish the work. I was nearly done. Suddenly they wouldn't respond to my phone calls or faxes. This went on for weeks. I was desperate. Realizing I was never going to be paid I returned for the materials I had left at the job site and the manager wouldn't return several hundred dollars in materials saying he had already paid for them. I couldn't get past the front desk so I finally gave up. When I was first hired I was told a strange story about the previous electrician. They had pulled all the wire out of the conduit and abandoned the job. We were hired to finish the job. This was strange behavior that made no sense to me. Now I understand the same thing happened to them and they removed the wire in order to recover some of their outlay.
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