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Empire Today's reply to:

And Then They Screwed Me | Empire Today review from Deltona, Florida

Dear Paul,
We understand that we have addressed your concerns. If you continue to have questions please refer to customersupport@empiretoday.com.
Thank you.
Review
#845183 Review #845183 is a subjective opinion of poster.
Cons
  • Lack monetary compensation
Reason of review
Problem with delivery
Loss
$400
Preferred solution
return of lost wages
Tags
  • Installation

Recently, I had met with an Empire Today sales rep. He sold me carpet and vinyl flooring for my house. He also arranged to have both installed on the same day. The carpet install team showed up an hour late and the vinyl team (man and wife) shoed up later. When the vinyl installer unrolled his vinyl, it was damaged beyond use. Rather than going to get another roll he opted to blow off the day and come back the next day causing me a loss of a day's wages (slightly over $400). The next day the vinyl installer showed up an hour late again. when I stated "you're an hour late" he responded with "do you want me to *** turn around?" (my story, the company interviewed the installer and he stated something different).

When I called the company to get reimbursed for my lost wages, I was given the run around and for over 4 weeks did not receive a return call. Finally, after contacting the operations manager, a regional manager called and offered $100, 25% of my loss. I declined am am contemplating my next move.

Do I recommend Empire Today? NO!

Paul Smulian

2 comments
Anonymous
#1158443

I am having a problem with them two. Am waiting to hear or an air conditioning mechanic.

When Empire did the trim on my floor they busted a pipe and now aircon messed up. Plus, they came three times, each time didn't have enough material.

Half of it was done, then had to wait a week for order to come in. The whole deal has been a nightmare.

Kennidy
#1156902

Dear Paul,

We are extremely disappointed to hear the issues you have been experiencing and regret that your installation has not been completed as scheduled. We will follow up with you shortly to address your concerns.

Thank you.

-Empire Customer Support

View more comments (1)
Empire Today's reply to:

No show Empire | Empire Today review from Norristown, Pennsylvania

Hello,
We are disappointed to hear about your dissatisfaction with Empire. We would like to learn more, but unfortunately we are unable to verify your Empire customer information. Please contact customersupport@empiretoday.com for further assistance.
Thank you
-Empire Customer Support
Review
#844812 Review #844812 is a subjective opinion of poster.
Reason of review
Poor customer service

Empire didn't show up after I drove 2 hours for an appointment. I wouldn't do business with them if they gave me the carpeting.

Oh and after I called and was informed they wouldn't be at my shore home until 930 they asked me if I wanted a $50 credit and I laughed at them, Then they asked me to hold on while they cancelled my appointment. At least my daughter and I had a good laugh at that one.

Needless to say I didn't "hold on"... I laughed for about 5 minutes at that one...

HAHA!!!

Empire Today's reply to:

Empire Today Carpet Installation Review from Southwest Brevard Cnty, Florida

Dear Anthony,
We understand that time has passed since your posting, but would like to ensure that all your concerns have been answered. If you continue to have questions regarding your installation please contact us at customersupport@empiretoday.com.
Review
#842677 Review #842677 is a subjective opinion of poster.
Reason of review
Bad quality

This is the WORST company I have ever dealt with ! We had carpet installed 5 weeks ago and they did the horrible job on our stairs.

We have had 2 people from empireout to look at them and both agreed the stairs should not have been left like they were. We were told the stairs and the other installation problems would be fixed. 5 weeks later we are still waiting.

We call multiple times a week and can never get anyone at the Orlando office to ever answer the phone. Our next step is to stop payment !

1 comment
Kennidy
#1155023

Hello,

We are disappointed to hear about your dissatisfaction with Empire. We assure you that we take your concerns seriously and never want any of our customers to feel this way.

We would like to help resolve any concerns you may have, but unfortunately we are unable to verify your Empire customer information.

Please contact customersupport@empiretoday.com for further assistance.

Thank you

Empire Today's reply to:

Empire Today - Estimate Review from Newton, New Jersey

Dear Customer,
We realize that your time is valuable, and we regret that you were inconvenienced by missed appointments. We would like to help make things right for you, but unfortunately, we cannot locate your account with the information posted here. Please send your contact information to customersupport@empiretoday.com so that we can follow up with you.
Thank you.
Review
#842289 Review #842289 is a subjective opinion of poster.
Reason of review
Poor customer service

Suck so unprofessional! Canceled in home estimate 3 times made up three diff excuses each time!

I gave up!

Empire Today's reply to:

Poor installation, lack of follow thru, contacting a lawyer! | Empire Today review from San Francisco, California

Dear Lisa,
We regret that your experience was not a great one. If you continue to have questions regarding your installation please contact us via customersupport@empiretoday.com. Thank you.
Review
#840294 Review #840294 is a subjective opinion of poster.
Cons
  • Craftsmanship
  • Misleading
  • Lack of caring
Reason of review
Order processing issue
Loss
$9000

To Bill at Empire!

I want you to know that I did not agree to sign a settlement agreement, nor will I. Also, after reading it, you stated that Empire is at no fault. You clearly stated that after seeing the inspection photos it was a poor installation and your company was going to redo our entire home. And, on more than one occasion you stated that the job was not done well and that you were sending your top installation team to re-install new carpet. On Tuesday, April 5th, your team arrived and informed us that they would be unable to do the job because of the padding. On Thursday, April 7th, Kendrick visited us to show us samples and from there we selected the carpet. YOU placed the order for the carpet chosen and scheduled installation for Thursday, April 14th.

At 11am, Wednesday, April 13, you left me a voice message asking me to return your call and I did. The following day, April 14th, I called at 7:32am, 7:45am, and 9:57am and finally heard back from you only to inform us that your company would not be installing carpet and ripping out what we currently have, and a refund would be issued.

The endless lack of consideration from the entire Empire team has left us with a very disappointing experience in regards to customer service and quality. The ongoing inconvenience to our lives and our home has put myself and my entire family on edge. The unnecessary expenses incurred due to Empire has left us no choice but to contact a lawyer in which we already have for all of the damages your company has caused.

Today was the absolute finishing touch when we received a phone call shortly after you and I got off the phone stating that the installers were on their way. Erin Lee arrived at our home to greet the installers and upon arrival, I informed her that you canceled the installation. The lack of communication between your whole entire team is unbelievable.

For the record, you sent the same sales person out to us to choose the carpet and if you wanted control of what we chose then you should have never given us the option. Your job as a business is to satisfy your customers in which you have not. As I stated in my review, I am not and will not be going away!

1 comment
Kennidy
#1153561

Dear Lisa,

Your concerns are important to us and we are disappointed to hear about your experience. We never want our customers to feel this way and we will follow up with you again soon.

Thank you.

Empire Today's reply to:

Very poor customer service | Empire Today review from Royal Palm Beach, Florida

Dear Lydia,
We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com.
Thank you.
Review
#836616 Review #836616 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Very poor customer service - Empire Today review
Very poor customer service - Empire Today review
Very poor customer service - Empire Today review

Ordered carpet for my whole house and on Saturday February 6th 930 am one worker showed up?? Unreal!!

And left 830 pm!!! .. Nice worker guy and offered him foods n drinks and Nice carpet ...next day I walked to bathroom n feel sticky on barefoot and looked down its crack of marble and the worker put glue together n not mention to me that he cracked it .. And waited on Monday February 8thto called for $$ amount of refund carpet in one room that don't need to put new carpet ...

And amount of damage marble and they said they will issue credit back for damage .. all solved and next month of March I get my c.c bill by mail and noticed they only issued for return carpet .. But not issued credit for damage marble... And called March 23 same day after I got bill by mail and asked what happened to $$ of damage marble that didn't issued.

And they was sorry n will issue $$ refund of damage and couple days ago got c.c bill by mailed and they didn't issue refund and called this morning to find out what's going on??? And guess what the customer service said there's no note or mention about damage marble?!?!? And we never call them ?!?! Wow that's a lie!!!!

And refused to refund $$$ ... Empire carpet company is not a reliable company to do business with. T heir customer service dept does not keep their word and didn't refunds for damages done in my home as promised. I will not be doing business with them in the future nor do I recommend anyone else does.

Very poor customer service practices. Penny wise,pound foolish.

1 comment
Kennidy
#1150327

Hello,

Thank you for making us aware of your Empire experience. We take your concerns very seriously and want to help resolve your issue.

Unfortunately, we are unable to locate your account with the information provided.

Please contact customersupport@empiretoday.com, so we can help address your concerns.

Thank you.

Empire Today's reply to:

Empire Today Laminate Flooring Review from Southaven, Mississippi

Hello,
Thank you for bringing this to our attention. We to help! Please contact us at customersupport@empiretoday.com so we can start working towards a resolution.
Thank you.
Review
#835059 Review #835059 is a subjective opinion of poster.
Reason of review
Pricing issue

I scheduled an estimate during the 50-50-50 promotion they offered. I was wanting laminate flooring for 800 sqft of open space.

I had already for in home estimates from 2 other flooring companies. The sales quote came in at $11,524. And I asked if that was with the 50% off flooring and 50% off install and he said yes. so I verified he was quoting laminate and he said yes.

So at regular price(not 50% off for 800sqft of laminate flooring it would be over $20,000?!?! And he said yes. I was absolutely dumbfounded. I noticed my neighbor was getting a quote a few days later and they had a similar experience.

The pricing is absolutely ridiculous. And when asked how their price match worked and I showed them the quotes I got that were in the $2000 range they said that was too much of a discount and they don't match that low.

I showed them the policy on their website and they said well we can't take nearly $10,000 off. Horrible experience and never recommend.

Empire Today's reply to:

Empire Today Laminate Flooring Review from Placerville, California

Dear Becky,
We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com.
Thank you.
Review
#834981 Review #834981 is a subjective opinion of poster.
Reason of review
Bad quality
Empire Today Laminate Flooring Review from Placerville, California
Empire Today Laminate Flooring Review from Placerville, California

The worst customer service, products and unprofessional installers! Seven week and still waiting for my laminate to be redone due to bad install on materials.

My house is upside down, taken off over 8 days of work with promises of new install and appointments they never showed uo for.

Help my floor is raised off the ground 5 inches all the wall base has popped off from pressure.

We have shards of sharp plastic cutting our feet, pinching our socks. Broke promises yesterday again, no show!

1 comment
Kennidy
#1149771

Hello Ms. Peterson,

Thank you for giving us an update on your installation, this is not the level of service we want our customers’ to experience.

We understand that we’ve been in contact with you regarding this issue, and will continue to follow up until a resolution is reached.

Thank you.

Empire Today's reply to:

Empire Today Carpet Flooring Review from Wyoming, Michigan

Dear Kathy,
We want to ensure that all your concerns were addressed. Please direct any unanswered questions to customersupport@empiretoday.com.
Thank you.
Review
#834922 Review #834922 is a subjective opinion of poster.
Reason of review
Poor customer service

Omg horrible horrible customer seevice the girls that answer the phone are very sweet and i understand they just tslk to custumers. Howerever we had a crew come install 2 rooms of carpet.

Love love love my carpey BUT our livingroom had a poor job of instsllation bedroom looks amazing. Our living room trim has been destroyed we have visible seems with carpet freying and pulling up and very visible 2 different shades of same carpet. Been bumped frkm getting service to repair 2 times cant get anyobe to call you back or show up to do repair when they say they will. Sellibg you carpet next day service.

I stalling carpet next day service. Repair their mistake impossible

1 comment
Kennidy
#1149753

Hello,

Thank you for bringing this to our attention. We to help!

Please contact us at customersupport@empiretoday.com so we can start working towards a resolution.

Thank you.

Empire Today's reply to:

Flooring install | Empire Today review from Collegeville, Pennsylvania

Dear William,
We appreciate you bringing this matter to our attention. We are aware that since your post, we have addressed your concerns. For future inquiries please contact us at customersupport@empiretoday.com.
Thank you.
Review
#833078 Review #833078 is a subjective opinion of poster.
Cons
  • Customer service
  • All
  • Follow up
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • floor installation

Thanks empire for wasting my Saturday 4/16/16 and a vacation day. Installers showed up at 1pm came in and said they were here to do my kitchen.

I informed them they were doing my lr,dr , kit and hallway.they didn't have the moulding for the job or enough product so the had to contact a cs rep. CS rep called me and had to reschedule for 4/21/16 now I have to use another vacation day and hope they get it right this time.

Paid good money for this job and they can't get it right wth Empire . I thought this was a professional company but I guess not .

1 comment
Kennidy
#1147377

Hello John,

We can assure you that we take your complaint very seriously and understand that we’ve been in contact with you regarding this issue. We will continue to follow up until we reach a resolution.

Thanks for your patience.