Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Empire Today Carpet Installation Review from Southwest Brevard Cnty, Florida
This is the WORST company I have ever dealt with ! We had carpet installed 5 weeks ago and they did the horrible job on our stairs. We have had 2 people from empireout to look at them and both agreed the stairs should not have been left like they were. We were told the stairs and the other installation problems would be fixed. 5 weeks later we are still waiting. We call multiple times a week and can never get anyone at the Orlando office to ever answer the phone. Our next step is to stop payment !
Empire Today - Estimate Review from Newton, New Jersey
Suck so unprofessional! Canceled in home estimate 3 times made up three diff excuses each time! I gave up!
Empire Today in San Francisco, California - Poor installation, lack of follow thru, contacting a lawyer!
To Bill at Empire! I want you to know that I did not agree to sign a settlement agreement, nor will I. Also, after reading it, you stated that Empire is at no fault. You clearly stated that after seeing the inspection photos it was a poor installation and your company was going to redo our entire home. And, on more than one occasion you stated that the job was not done well and that you were sending your top installation team to re-install new carpet. On Tuesday, April 5th, your team arrived and informed us that they would be unable to do the job because of the padding. On Thursday, April 7th, Kendrick visited us to show us samples and from there we selected the carpet. YOU placed the order for the carpet chosen and scheduled installation for Thursday, April 14th. At 11am, Wednesday, April 13, you left me a voice message asking me to return your call and I did. The following day, April 14th, I called at 7:32am, 7:45am, and 9:57am and finally heard back from you only to inform us that your company would not be installing carpet and ripping out what we currently have, and a refund would be issued. The endless lack of consideration from the entire Empire team has left us with a very disappointing experience in regards to customer service and quality. The ongoing inconvenience to our lives and our home has put myself and my entire family on edge. The unnecessary expenses incurred due to Empire has left us no choice but to contact a lawyer in which we already have for all of the damages your company has caused. Today was the absolute finishing touch when we received a phone call shortly after you and I got off the phone stating that the installers were on their way. Erin Lee arrived at our home to greet the installers and upon arrival, I informed her that you canceled the installation. The lack of communication between your whole entire team is unbelievable. For the record, you sent the same sales person out to us to choose the carpet and if you wanted control of what we chose then you should have never given us the option. Your job as a business is to satisfy your customers in which you have not. As I stated in my review, I am not and will not be going away!
Empire Today in Royal Palm Beach, Florida - Very poor customer service
Ordered carpet for my whole house and on Saturday February 6th 930 am one worker showed up?? Unreal!! And left 830 pm!!! .. Nice worker guy and offered him foods n drinks and Nice carpet ...next day I walked to bathroom n feel sticky on barefoot and looked down its crack of marble and the worker put glue together n not mention to me that he cracked it .. And waited on Monday February 8thto called for $$ amount of refund carpet in one room that don't need to put new carpet ... And amount of damage marble and they said they will issue credit back for damage .. all solved and next month of March I get my c.c bill by mail and noticed they only issued for return carpet .. But not issued credit for damage marble... And called March 23 same day after I got bill by mail and asked what happened to $$ of damage marble that didn't issued. And they was sorry n will issue $$ refund of damage and couple days ago got c.c bill by mailed and they didn't issue refund and called this morning to find out what's going on??? And guess what the customer service said there's no note or mention about damage marble?!?!? And we never call them ?!?! Wow that's a lie!!!! And refused to refund $$$ ... Empire carpet company is not a reliable company to do business with. T heir customer service dept does not keep their word and didn't refunds for damages done in my home as promised. I will not be doing business with them in the future nor do I recommend anyone else does. Very poor customer service practices. Penny wise,pound foolish.
Empire Today Laminate Flooring Review from Southaven, Mississippi
I scheduled an estimate during the 50-50-50 promotion they offered. I was wanting laminate flooring for 800 sqft of open space. I had already for in home estimates from 2 other flooring companies. The sales quote came in at $11,524. And I asked if that was with the 50% off flooring and 50% off install and he said yes. so I verified he was quoting laminate and he said yes. So at regular price(not 50% off for 800sqft of laminate flooring it would be over $20,000?!?! And he said yes. I was absolutely dumbfounded. I noticed my neighbor was getting a quote a few days later and they had a similar experience. The pricing is absolutely ridiculous. And when asked how their price match worked and I showed them the quotes I got that were in the $2000 range they said that was too much of a discount and they don't match that low. I showed them the policy on their website and they said well we can't take nearly $10,000 off. Horrible experience and never recommend.
Empire Today Laminate Flooring Review from Placerville, California
The worst customer service, products and unprofessional installers! Seven week and still waiting for my laminate to be redone due to bad install on materials. My house is upside down, taken off over 8 days of work with promises of new install and appointments they never showed uo for. Help my floor is raised off the ground 5 inches all the wall base has popped off from pressure. We have shards of sharp plastic cutting our feet, pinching our socks. Broke promises yesterday again, no show!
Empire Today Carpet Flooring Review from Wyoming, Michigan
Omg horrible horrible customer seevice the girls that answer the phone are very sweet and i understand they just tslk to custumers. Howerever we had a crew come install 2 rooms of carpet. Love love love my carpey BUT our livingroom had a poor job of instsllation bedroom looks amazing. Our living room trim has been destroyed we have visible seems with carpet freying and pulling up and very visible 2 different shades of same carpet. Been bumped frkm getting service to repair 2 times cant get anyobe to call you back or show up to do repair when they say they will. Sellibg you carpet next day service. I stalling carpet next day service. Repair their mistake impossible
Empire Today in Collegeville, Pennsylvania - Flooring install
Thanks empire for wasting my Saturday 4/16/16 and a vacation day. Installers showed up at 1pm came in and said they were here to do my kitchen. I informed them they were doing my lr,dr , kit and hallway.they didn't have the moulding for the job or enough product so the had to contact a cs rep. CS rep called me and had to reschedule for 4/21/16 now I have to use another vacation day and hope they get it right this time. Paid good money for this job and they can't get it right wth Empire . I thought this was a professional company but I guess not .
Empire Today in Schenectady, New York - Horrible Carpets and Terrible customer service
We purchased a full house of new carpets and laminate floor with a 20 year warranty. Only 3 months after installation, the entire upstairs carpet looks like it has been through 50 years of walking! It is matted down everywhere and fibers are coming apart. After calling customer service, they stated they would look into it and get back to us by the end of the week. We called twice a week to find out what the verdict is. Finally, after a month, they returned our call and said our claim was denied! So, I think the next step is the better business bureau. Empire is not worth it, spend a few more dollars and don't go through what we're going through.
Empire Today in Roseville, California - Poor coustomer service
We scheduled a time with a sales rep in Feb 2016 with Empire Today. The reps (sales name is Tom Luiez . The flooring job was on March 8 2016 the days before moved furniture beds and other belongings so the Job would get done in a efficient way. The next day suppose to show up, 9:00 still no one. My wife called Tom and he was look into the problem. He called back and said the installer's truck broke down. Ha ha ? So the next day two installers showed up at 9:30 to do a bathroom three bedrooms move a toilet and replace base boards, needless to say it was 9:30 pm when they left and had to come back the nex day to finish some base boards.A month later our toilet seals leaks and they were suppose to install the closet door guides that they promised to do, never got done.we have been calling toget them out here to fix toilet and door guides. This company is hiring illegal immigrants to do there rough work. This company is terrible and would led not recommend them. Please do not let them in your home.
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