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Empire Today's reply to:

Empire Today Carpet Installation Review from Dadeville, Alabama

Dear Kim,
We regret the issues that you have been experiencing. We want to help, but unfortunately are having trouble locating your account. Please contact us at customersupport@empire-today.com so we can further assist.
Thank you.
Review
#874163 Review #874163 is a subjective opinion of poster.
Reason of review
Bad quality

We ordered 1room of carpeting and 2 closets. The 1 installers failed to.

Complete the closets. 2nd installers never showed up. 3rd installer took from 10:30 to 3 to do a 4x6 closet. Then cut the carpet pattern wrong for the 2nd closet.

So now more carpeting has to be ordered for a 2x3 closet. So who knows when or if this job will ever be completed. Oh, and customer service is horrible to say the least. Our case worker Judy never answers or returns our calls.

Will NEVER use or recommend this company again.

Ps.

I love the question below if I want empire to contact me. Yeah, unlikely to happen.

Empire Today's reply to:

Empire Today in Orlando, Florida - Empire Flooring

Dear Iris,
We regret to read your post, but understand that we have since completed a product replacement for you. For any future concerns please direct to customersupport@empiretoday.com.
Thank you.
Review
#873653 Review #873653 is a subjective opinion of poster.
Cons
  • Nightmare
  • Installers not knowledgeable
Reason of review
Bad quality
Tags
  • bad reviews
  • Laminate

My luxury tiles were installed in Feb. 2015.

The installers did not speak English which made it really hard to communicate, at one point I spoke to the 10 year old son who translated for his Dad. Empire was impossible to reach. When you call them you are getting a call center. In Feb.

2016 three tiles were replaced, surprise the corners are lifting again because the floor was never prepared properly. All of my kitchen tiles are cracked. Empire will replace 20 tiles. Some of the Armstrong tiles were defective, lots of luck contacting them.

A local tile place said Empire would take care of it since I bought the tile from them. Not so. Please just go to Home Depot, Lowe's or a local flooring place. The original installers no longer work for Empire.

This is such a nightmare. I have an open concept so when they replace tiles it looks like a checkerboard. I can't believe they are not taking responsibility for this nightmare. I will be more than happy to provide photo's of the damaged tiles.

Please don't use Empire or Armstrong products.

I am now contacting the Attorney General and Better Business Bureau. Really tried to resolve this issue with Empire.

Empire Today - Review in Household Services category  from Rancho Cucamonga, California
Empire Today - Review in Household Services category  from Rancho Cucamonga, California
Dear Harold, We regret that your installation was not completed to your satisfaction and we understand your frustration. We would like to follow up with you to discuss your experience in more detail and help make things right for you. Unfortunately, we cannot locate...
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Review
#872163 Review #872163 is a subjective opinion of poster.
Empire Today's reply to:

Dear Betty, Thank you for making us aware of your concerns. We understand that we have since completed the installation. For future concerns please contact us at customersupport@empiretoday.com. Thank you.
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Review
#872130 Review #872130 is a subjective opinion of poster.
Tags
  • Flooring Product
Dear Charlie, Thank you for bringing this matter to our attention. We regret that your experience was not a great one and understand that you have chosen another company for your flooring needs. If you continue to have any future questions or concerns please contact us...
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Review
#871713 Review #871713 is a subjective opinion of poster.
Dear Linda, Thank you for making us aware of the issues you were experiencing. Our records show that we have addressed your concerns. For future questions please contact us at customersupport@empiretoday.com. Thank you.
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Review
#870479 Review #870479 is a subjective opinion of poster.
Dear Carol, We would like to learn more, but unfortunately are unable to verify your Empire customer information. Please contact customersupport@empiretoday.com for further assistance. Thank You.
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Review
#868241 Review #868241 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today - Review in Household Services category from Bailey's Crossroads, Virginia

Dear Abby,
We regret that your experience wasn't a great one. Our records show that your order was cancelled. If you continue to have concerns please contact us at customersupport@empiretoday.com.
Thank you.
Review
#867204 Review #867204 is a subjective opinion of poster.
Reason of review
Problems with payment

Empire today was suppose to charge my account $50 dollars instead they charge the full amount of over $ 17k...the initial sales representative didn't want to escalate my problem only insisting that he will report my problem to his supervisor and it will take couple days for supervisor to get back with me .... I had to insist on talking to someone higher to get this matter resolve ...this is just plain poor customer service ...this situation cause me so much financial headache

Dear Christiana, We regret to hear about your dissatisfaction. Although time has passed since your post, we would like to address any unresolved concerns. You may mail your concerns and account information to customersupport@empiretoday.com. Thank you.
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Review
#866719 Review #866719 is a subjective opinion of poster.
Dear Carey, We regret the situation, if you continue to have questions or unanswered concerns please contact us at customersupport@empiretoday.com. Thank you.
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Review
#866679 Review #866679 is a subjective opinion of poster.