Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Dear Lindsey, Your concerns are important to us, and our records show that we have addressed your concerns. If you continue to have questions please contact email@example.com. Thank you.View full review
Empire Today in Lake Mills, Wisconsin - The worst customer service
Beware! After 1 hour and 7 minutes on hold - hoping I would hang up I guess - on their 1-800 number I got no satisfaction and basically was sent in an endless loop of phone tree pass offs. Absolutely the worst customer service I have encountered in any business. No one has a direct phone number, no one can be reached, you are basically screwed as soon as the salesmen leaves your house. DIt is my opinion that flooring is merely a front for Empire's real business which is 29% financing. STAY AWAY FROM EMPIRE - a dirt floor would be preferred to having these shady characters in your home.
Dear Marie, We regret that you were not satisfied with your product purchase. If you continue to have questions or concerns please email us at firstname.lastname@example.org. Thank you.View full review
Empire Today - Review in Household Services category from Setauket-East Setauket, New York
Empire was supposed to install $5,000 worth of carpet and cancelled 2 times the morning of installation. The first time they offered a $400 credit and I accepted. The second time I told them to cancel it for good and thanked them for wasting my valuable time. This was a huge Inconvenience to my wife and son who had to be sent to a sitter for the day. Our house is turned upside down in preparation for the carpet. We will go with a small local business. Empire is nothing more than a flashy gimmicky sales organization that does and says anything to get your money without delivering the service and product. Pathetic. Also, there sales are a scam. They mark up the product and then cut the price in half. It's no deal. Shop around. The sales person cut $1700 off of the first quote of "50%" off when I try him my quote for a local shop. We wanted empire for 0% financing, but it's just as easy to take a 0% credit card and pay the balance I full within 1 year. This way, we can give our business to people that respect our time.
Empire Today in Saint Charles, Illinois - Empire carpet, tardiness and lack of compassion, major inconvenience
My carpet was scheduled to be installed on july 13th, 2016. I received confirmation calls the day before and the morning of. An hour before the installers were scheduled to arrive we received a call stating that the carpet was out of stock. My house has been cleared. My wife and I are took the day off of work, $$. The kids are at a sitter, $$. Empires response was one of zero compassion and zero willingness to give us revolution. You can tell that they are so used to dealing with this issue that the customer service reps have no patience and quickly go on the defensive and get quickly irritated. I am still waiting to hear back from them, and now their voice mailboxes are full. Funny, empty in the morning and able to accept messages, full by noon (complaints I am sure). As far as the 50% off sale, it is all tactic. Carpet is a commodity, brands have to stay competitive or they go out of business. Empire will tell you that their carpet costs twice as much and you are getting the sale. Don't let that fool you. Shop around and you will see that empire is right in line with other businesses. If you do pay a few hundred more for a local company, realize that you will likely get much better customer service and that the smaller companies will likely take ownership of their product and installation. Empire on the other hand has a team in place that is trained to beat around the bush and offer you delay after delay. Good luck getting a rep, sales or management that is willing to go the extra mile for your satisfaction.
Hello Stevie, We are glad to hear that you are satisfied with your finished product and that we were able to help. Enjoy the new look and feel of your home!View full review
Empire Today in Land O Lakes, Florida - HORRIBLE COMPANY- KITCHEN TILE PROJECT
Floor uneven. Appliances left on patio, in rain, for 3 days while work being done. Had to pay $40 per appliance to be moved on original contract. Three tiles installed are chipped. Grout not consistent. Work still not complete eventhough we were promosied on three occasions correct amount of tiles would be delived. Outside door to kitchen left open during entire install. We repeatedly closed and installer repeatedly left open. Now we have bugs to boot. Totally mislead regarding work to be done, pricing and communication. Salesman indicated furniture would be moved, was not. We were going to cancel at the first sign of being mislead and we should have. Thank you.
Empire Today in Grand Rapids, Michigan - Thought everything was good....until my order was randomly cancelled!
I placed an ordered with an Empire Today associate -David- for skylight blinds in my living room. The sales rep was very helpful and even said he had skylights similar to mine. I told him I wasn't in a big hurry but as time went on with no contact, I became concerned. Finally, Trent- the one taking measurements- came to the house twice. I waited again for installation information. Then a few days ago, I received a refund check for my deposit. There was no explanation as to why I was receiving a refund, just the check. After going through three phone associates to find out what was going on, one finally told me that the sales rep - David - had cancelled the order due to the blinds not fitting minimum width requirements. I found that out only after having to research the information. There was no call explaining why or that the order would be cancelled. I've been waiting for weeks for installation only to find out that they never intended to follow through. I am totally disgusted with Empire Today!!
Empire Today in San Tan Valley, Arizona - Customer service stinks
I had my entire house done with Empire today. The sales rep was very nice. The wood guys downstairs were awesome.The carpet people on the other hand didn't call before the came, showed up late, and when the did show up, they did with a half crew, so it took twice as long as predicted. After the install I had a problem with an area that I had specifically asked them about.The previous people that owned the house had cats. I asked the sales Rep if I should treat it prior to them coming. He told me no that the carpet guys would deal with it when the time comes. If it needs anything they would let me know. Well they didn't. The base boards were so swollen that to get rid of some of the smell we replaced them. So now there is a gap between the carpet and the new non-smelling base board. I called the company to get a piece of carpet to fix it.( the guys didn't leave any) The people at the office were not helpful at all. They didn't try to resolve my issue. They would not give me a tine sample of carpet to fix the hole that was left by their mistake.I will never use Empire again.It is a shame that problem resolution is such an absent skill in a customer service company.
Empire Today Carpet Installation Review from Dadeville, Alabama
We ordered 1room of carpeting and 2 closets. The 1 installers failed to. Complete the closets. 2nd installers never showed up. 3rd installer took from 10:30 to 3 to do a 4x6 closet. Then cut the carpet pattern wrong for the 2nd closet. So now more carpeting has to be ordered for a 2x3 closet. So who knows when or if this job will ever be completed. Oh, and customer service is horrible to say the least. Our case worker Judy never answers or returns our calls. Will NEVER use or recommend this company again. Ps. I love the question below if I want empire to contact me. Yeah, unlikely to happen.
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