Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
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Dear Laura, We take your concerns very seriously and would like to follow up with you to learn more. Unfortunately, we are unable to locate your account with the information provided. Please email your concerns and account information to firstname.lastname@example.org...View full review
BUY CARPET AND INSTALLATION FROM EMPIRE TODAY, GET MULTIPLE THOUSAND COCKROACH INFESTATION FARM AS BONUS
JAN OR FEB 2016 PREPARING TO SELL MY HOME OF 31 YEARS AND REPLACED 10 YR. OLD CARPET IN BEDROOM THAT WAS ADDED 2006.MY HOME WAS PEST FREE DUE TO DILIGENCE IN WHOLE HOUSE TREATMENT FOR PEST EXTERMINATION/PREVENTION OVER ALL THESE YEARS. I CONTRACTED WITH EMPIRE TO DO THE WORK INSTALLING NEW CARPET AND PAD...$ 900 FOR 450 SF....ALLEGEDLY 1/2 PRICE AND UNTIL LATE IN JULY, I HAD CONSIDERED THE JOB TO HAVE BEEN SATISFACTORILY INSTALLED, WHEN I DISCOVERED THAT THE ENTIRE AREA OF THE CARPET WAS/IS SATURATED WITH TINY AMERICAN ROACHES,( EXTERMINATOR IDENTIFIED PICTURES AS AMERICAN ROACHES AND IS CONSIDERED AN EXPERT )THESE ARE TINY, JUST HATCHED, MULTITUDES OF ROACHES IN QUANTITY LIKE I HAD NEVER PREVIOUSLY WITNESSED IN ONE ROOM/LOCATION IN MY ENTIRE 60 YEARS OF LIVING. TO MAKE THE SITUATION WORSE, I HAD PLACED THE HOUSE FOR SALE IN THE REAL ESTATE MARKET AND NOW IT'S CONSIDERABLE EXPENSE, LABOR AND DELAY TO SELL UNTIL I HAVE RECTIFIED THE PROBLEM....BLIND SALESMAN, DAN, ACTUALLY TOLD HIS SUPERVISOR HE CAN'T SEE ANYTHING, HEAD THEM OFF AT THE GET GO WOMAN AT OTHER END OF THE CUSTOMER (HA HA) SERVICE NUMBER TOLD ME THAT THOSE ROACHES DID NOT COME FROM THEIR CARPET...NEVER MIND SHE HAS SEEN NEITHER...ALL I CAN DO IS REMEDY MY NEW DILEMMA AND BLOG ANTI-EMPIRE TODAY NEWS POSTS AS SATISFACTION FOR THIS TIME CONSUMING, EXPENSIVE PROBLEM THAT I NOW HAVE THAT I NEVER HAD DURING PRIOR 31 YEAR RESIDENCY .....I WILL BE SEEKING A REPLACEMENT FLOOR COVERING BUT CARPET FROM EMPIRE WILL NOT BE AN OPTION, IN FACT I'LL NEVER WANT CARPET AGAIN, AS I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS IN ANY CARPET I HAVE LIVED ON ...EVER...WORDS OF ADVICE....AT EMPIRE TODAY...THE TERM 1/2 PRICE IS WITHOUT NORMAL MEANING, I MEAN...HALF PRICE OF WHAT ? 2ND BIT OF ADVICE : FORGET EMPIRE TODAY...UNLESS PERHAPS YOU WANT TO CO-HABITATE WITH THOUSANDS OF *** ROACHES....COMPLIMENTS OF EMPIRE TODAY: PERHAPS A RESULT OF STORING INVENTORY IN THE CHEAPEST MOST PEST INFESTED ENVIRONMENT THEY COULD FIND.... OH, BEFORE I FORGET....I HAVE HAD TO DEAL WITH THIS TYPE OF COMPANY BEFORE...YOU KNOW THE KIND, PUT ON A GOOD FRONT, WHILE IN CLOSED DOOR MEETINGS, THEIR PERSONNEL ARE INSTRUCTED TO ACT AS THOUGH THEY DON'T HAVE A CLUE (MAYBE IT'S NOT ACTING ?) WHAT YOU ARE TALKING ABOUT WHEN IT INVOLVES A COMPLAINT ABOUT THEM.....THEIR COMPANY.......I KNEW THAT TO CALL CUSTOMER SERVICE, THE SHIFT TO THEIR CONTROL OF WHAT CONVERSATION YOU MAY BE TRYING TO HAVE WITH THEM....ASK YOU A GAZILLION QUESTIONS, PROMISE THE IMMEDIATE PROSPECT OF BEING CONTACTED BY A PERSON TO FURTHER INVESTIGATE YOUR COMPLAINT WOULD BE PRETTY MUCH A WASTE OF MORE TIME....BUT I ACTUALLY WAS TOLD BY THE WOMAN ON THE LINE AT EMPIRE CUSTOMER SERVICE THAT THESE COCKROACHES DID NOT COME IN THEIR CARPET...THAT I WOULD HAVE BEEN ABLE TO SEE THEM IF SO (THIS AFTER I HAD TOLD HER THAT THE EGGS APPARENTLY WERE PRESENT IN A QUASI-DORMANT STATE TO HAVE NOT HATCHED UNTIL LATE JULY ) AS IF SHE WOULD KNOW....EXACTLY WHY I HAD JUST SCHEDULED A NEXT DAY APPOINTMENT TO ATTEMPT TO SHOW THE PROBLEM TO THE SALESMAN AND CHOOSE A REPLACEMENT PRODUCT I WOULD ACCEPTED SO AS TO KEEP FORWARD W/O LOSING MORE TIME/MORE MONEY/ TO NOT HAVE TO REMOVE THE HOUSE FROM IT'S LISTING FOR SALE & TRY TO KEEP THINGS CIVIL......BUT HERE'S A TECHNIQUE I NEVER SAW COMING: WHILE IT IS APPARENT TO ME THAT ALL ACROSS THE EXPANSE OF 20 X 20 CARPETED ROOM...EVERYWHERE A GAZE COULD BE CAST REVEALING CLUSTERS OF COCKROACHES AND VARIOUS SEED SACKS, MULE CREATURES, ETC., BUT (BLIND)DAN REPLIED....NOW GET THIS...."I DON'T SEE ANYTHING "....HUH!....WTH?....YOU GOT TO BE KIDDING ME.....! PHOTOS , ETC. WILL BE ATTACHED WITH A LATER POSTING ON THIS SPECIFIC PROBLEM........I DID NOT WANT TO HAVE A CONTENTIOUS, DRAWN OUT SCENARIO WHEREBY I AM OUT $ 900 INITIAL COST, COST OF PROFESSIONAL GRADE BAYER PESTICIDES PRODUCT "DEFENSE", BORIC ACID, NEW VACUUM CLEANER....$300 +/-....SO, NOW EVEN MORE DOUBTFUL THAT EMPIRE TODAY WOULD DO THE RIGHT THING AND MAKE ME WHOLE; INSTEAD OPTING TO KEEP THE $ 900 THEY WERE PAID FOR THE PROPERTY DAMAGING DEFECTIVE CARPET I AM FORCED TO EXTERMINATE MYSELF TO PREVENT WHOLE HOUSE INFESTATION INSTEAD OF BEING ABLE TO RETURN TO MY NEW HOME IN FLORIDA TO CONTINUE WITH MY ONGOING WORK BEING DONE THERE...WHEREBY I AM OUT $ 900 INITIAL COST, COST OF PROFESSIONAL GRADE BAYER PESTICIDES PRODUCT "DEFENSE", BORIC ACID, NEW VACUUM CLEANER....$300 +/-....SO, NOW EVEN MORE DOUBTFUL THAT EMPIRE TODAY WOULD DO THE RIGHT THING AND MAKE ME WHOLE; INSTEAD OPTING TO KEEP THE $ 900 THEY WERE PAID FOR THE PROPERTY DAMAGING DEFECTIVE CARPET I AM FORCED TO EXTERMINATE MYSELF TO PREVENT WHOLE HOUSE INFESTATION INSTEAD OF BEING ABLE TO RETURN TO MY NEW HOME IN FLORIDA TO CONTINUE WITH MY ONGOING WORK BEING DONE THERE...THANKS EMPIRE TODAY...YOU COULD NOT HAVE SCREWED ME MUCH WORSE, YET THIS OUTCOME MIGHT HAVE ME EATING THOSE WORDS….. MARK MOTLEY…...DECATUR, GA 30030
Empire Today - Flooring Installation Review from Barker, Texas
Had empire come to put in floors and they brout the wrong flooring and the carpet isnt going to be put in until later so far am very pissed off and cant get in touch with anyone and sales rep lied about everything
Dear Emmett, We have read your review and sincerely regret that you were inconvenienced by a missed sales appointment. We understand your frustration and assure you that your concerns are very important to us. If you wish to further continue with our services please...View full review
Empire Today in Malibu, California - BEWARE! Faulty Installation and terrible customer service
Purchased from Santa Fe Springs location - After my new berber style carpet starting coming apart, I called customer service for repair. They scheduled my appointment for a Saturday between 9-12 and then I was called at 8:30 am on that Saturday that they had to cancel but rescheduled for the following Saturday. The following Saturday, I received a call at 8:15 a.m. that again they had to cancel but for sure they would do it on the next Saturday between 9-11 and give me a call one hour before arriving. I called at 9:30 am on that 3rd Saturday to find out the status and they said I was still on the schedule and should receive a call one hour before. At 11:20, I called again and I was told that they will be there 12 -2 which is far off of the 9-11 window I was given. I told the rep that I needed an answer right away about where they were so I could plan my day. She could not give me an answer. I have lost total faith that they will ever come out. They advertise good customer service but believe me, it is FAR FROM GOOD !
Dear Tom, We are saddened to hear that your sales experience was not what you expected. If you decide to continue with our services, we will ensure that this would not occur in the future. You may contact us at email@example.com. Thank you.View full review
Dear Manfred, We regret to know that your experience was not a positive one. We understand that your order was cancelled per your request. For future inquiries, please contact firstname.lastname@example.org. Thank you.View full review
Dear John, We are disappointed to hear that your installation was delayed due to the product not being in stock. We understand your frustration and assure you that we will do our best to help resolve this matter. Unfortunately, we are unable to locate your account...View full review
Dear Sheila, We regret to hear that your experience working with us was not a great one. Please contact our Human Resources department with your concerns at 800-588-2300. Thank you.View full review
Empire Today - Review in Household Services category from Kendall, Florida
Empire today is the worse floor company around. The original man that started this company is probably turning over in his grave. This company is horrible! ...they lie about everything. The product, sales and service are terrible. I spent over 4k.and the sales people and manager could care less!..do not use empire today! If you do you will be unhappy! Trust me!
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