Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Empire Today's reply to:

Empire Today - Review in Household Services category from Ashtabula, Ohio

Dear Customer,
We are disappointed that your feel this way. We want to help but are unable to verify your account with the information given. Please contact us at customersupport@empiretoday.com with both you account and contact information, so we can further assist.
Thank you.
Review
#905593 Review #905593 is a subjective opinion of poster.
Reason of review
Poor customer service

Terrible! Had prescheduled appt 7-9.

Noone showed all night!! 2 calls to customer service with promises both times he was coming. Was running behind due to someone financing. First time I thought ok.

Second time at 930 being told give him until 1010 (lol) hes finishing up. Hes 15 minutes away (lol). NO SHOW. Bad business ethics!

Atleast say, we cant do this today-at your scheduled time- we confirmed the day prior! What poor ethics.

Dear Laura, We take your concerns very seriously and would like to follow up with you to learn more. Unfortunately, we are unable to locate your account with the information provided. Please email your concerns and account information to customersupport@empiretoday.com...
View full review
Review
#905414 Review #905414 is a subjective opinion of poster.
Empire Today's reply to:

BUY CARPET AND INSTALLATION FROM EMPIRE TODAY, GET MULTIPLE THOUSAND COCKROACH INFESTATION FARM AS BONUS

Dear Mark,
Your concerns are important to us and we regret to hear your story. Our records show that we have spoken to you in regards to this matter and consider this addressed. For future inquiries please contact customersupport@empiretoday.com.
Thank you.
Review
#902724 Review #902724 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1600

Update by user Aug 23, 2016

OK...VICTIM HERE, OR BETTER...SUCKER...YOU SEE, AS A CONTRACTOR MYSELF, I DON'T THINK I WOULD HAVE THE SOLID REPUTATION THAT WE DO, IF WE DID NOT STAND BEHIND OUR PRODUCTS...OUR WORK INSTALLED...EMPIRE ON THE OTHER HAND, SUBMITS BLATHER, MEANINGLESS BLATHER THAT GIVES THE IMPRESSION THAT THEY ACTUALLY GOT IN TOUCH WITH ME WHEN I NOTIFIED THEM OF THE PROBLEM...AND THAT THERE EXISTS AN "INVESTIGATION" INTO THIS PROBLEM....FAT CHANCE OF THAT, BUT AS THE NAME OF THIS SITE SUGGESTS....I AM PISSED, AND WILL NOW HAVE TO, ON PRINCIPLE, DELIVER MY TRUTHFUL MESSAGE FAR AND WIDE...TO ANYONE...AND EVERYONE, INCLUDING LOCAL NEWS TROUBLESHOOTERS WHO DEFEND THE LITTLE GUY WHO IS SUBJECT TO BEING DAMAGED GREATLY BY THE NATIONAL COMPANY THAT WILL PERHAPS RATHER SPEND MONEY KEEPING LAWYERS ON RETAINER THAN TO JUST MAKE THE CUSTOMER WHOLE BY DOING THE RIGHT THING...BUT THEY ARE AFRAID THAT THEY WILL HAVE TO ADMIT, IF THEY WERE TO ACTUALLY COME TO MY HOUSE ...INVESTIGATE THE AREA I AM EXPERIENCING PROPERTY DAMAGE....AND INVESTIGATE EVERY OTHER INCH OF MY HOME, WHERE FOR 31 YEARS I HAVE NOT HAD MORE THAN THE OCCASIONAL BIG *** PALMETTO / WATER BUG OCCUPY MY HOUSE OR ANY PART OF IT FOR LONGER THAN IT TOOK TO QUELL THE PROBLEM

THIS IS NOTHING REMOTELY LIKE THAT, AND IF I EVER GET MY PICTURES TO DOWNLOAD FROM MY ANDROID TELEPHONE CAMERA TO MY COMPUTER WITH MICROSOFT WINDOWS 10 SYSTEM, IT WILL BE QUITE CLEAR AS THE ENTIRE 450 SF CARPETED AREA IS SATURATED WITH THESE TINY COCKROACHES, THEIR CARNAGE, ETC. BUT EMPIRE IS AFRAID THAT THEY WILL HAVE TO ADMIT THEIR LIABILITY ...SO, LAST CHANCE EMPIRE...TOMORROW THE LAST DITCH EFFORT OF MINE WILL COMMENCE TO EITHER BE RID OF THIS INFESTATION OR BE RID OF THE CARPET WITH IT'S MASS OF INHABITANTS AND THE $ 900 I PAID FOR THIS *** OF TROUBLE...THAT'S 2.00 SF BTW FOR CARPET/PAD INSTALLED WITH NO FURNITURE TO HAVE TO DEAL WITH...CONSENSUS....EMPIRE SUCKS....

Update by user Aug 21, 2016

MY REPLIES TO THEIR RESPONSE BELOW

We have read your review and are disappointed to hear that you are experiencing this problem. We understand that we have been in contact with you regarding this matter and will continue to investigate further in attempt to reach a solution.

Thank you.

DISAPPOINTED, HUH?...YOU'D BE REAL DISAPPOINTED IF THIS WERE YOUR BEDROOM...

YOU HAVE BEEN IN CONTACT?...NO...NO YOU HAVEN'T ...I DID HAVE YOUR SALESMAN, DAN, LOOK AT CARPET EMPIRE INSTALLED MID JANUARY , NOW COVERED WITH THOUSANDS OF TINY,BABY COCKROACHES APPARENTLY FROM EGGS LAYING DORMANT WHEN EMPIRE FURNISHED & INSTALLED IT...DAN EXPERIENCED AN INABILITY TO SEE RIGHT THEN....SEEMS HE COULD NOT SEE THE MATTER...WHAT WAS THE MATTER

CONTINUE TO INVESTIGATE , HUH?..IF THAT WERE TRUE, YOUR EMPIRE WOULD HAVE SENT SOMEONE HERE WITH, HECK, ORDINARY VISION WOULD DO.....AND COMMON SENSE...TO "INVESTIGATE" THIS COMPLAINT BY NOW...BUT MS. NO ANSWERING THE PHONE IN "CUSTOMER SERVICE" SAID NO, EMPIRE WILL NOT SEND ANYONE TO LOOK AT THE PROBLEM JUST BLATHER THERE, I MUST SUPPOSE... DAY 4 UPDATE WITH ANTI EMPIRE BS 8/21/16..12:54 AM....ANOTHER DAY, BARELY MAKING A DENT, ORIGINAL OBSERVATIONS OF THE LARGE NUMBER OF PESTS OCCUPYING THIS CARPET WERE BASED ON MY FAMILIARITY WITH THIS KIND OF THING...LONG AGO, RENTING APARTMENTS IN OLDER BUILDINGS, THE ROACH POPULATIONS SEEMED ALWAYS CONSISTENT THAT THE PESTS WERE ALWAYS THERE, NOT HARD TO FIND.… THIS SITUATION BORDERS ON UNBELIEVABLE !...I DO NOT THINK THAT THE TAINTING OF THIS PRODUCT WAS DELIBERATE ON THE PART OF EMPIRE TODAY....BUT IT IS UNDENIABLY THEIR RESPONSIBILITY BECAUSE OF THE NUMBERS.....BECAUSE NO HABITATION/INFESTATION EXISTS ANYWHERE....ANYWHERE IN MY HOME..OTHER THAN THIS ROOM THAT EMPIRE INSTALLED THIS CARPET IN....THE MASTER BEDROOM......OF MY HOME THAT IS FOR SALE....THAT, IN MY OWN GOOD CONSCIENCE, I CANNOT EVEN HAVE IT REMAIN TO BE SHOWN; UNTIL THIS TRAVESTY IS CORRECTED..SO I SUBMIT THERE IS ABSOLUTELY NO MERIT IN ANYTHING THAT EMPIRE TODAY ENTERED AS COMMENT TO MY ORIGINAL POSTING....THEY DID NOT CONTACT ME FROM CUSTOMER SERVICE OR ANYONE OTHER THAN THE AUTO-CALL TO CONFIRM SALES BOY ON HIS WAY....I CONTACTED THEIR CUSTOMER SERVICE; MS. NO, WE WON'T/NO WE DON'T/THOSE ROACHES DID NOT COME WITH THEIR CARPET,...SHE KNOWS "NO" & HOW TO READ QUESTIONS FROM A SHEET...THAT'S ABOUT IT....… THEY PURPORTED THAT THEY ARE FURTHER INVESTIGATING THIS SITUATION....I SUBMIT THAT IF THEY WERE TRULY DOING SO, THE FIRST THING THAT THEY SHOULD DO IS TO COME HERE AND SEE FOR THEMSELVES...SOMETHING I ASKED FOR THEM TO DO....MS.

NO SAID NO..(FOR THEIR OWN SAKE, THEY SHOULD BE SCRAMBLING TO THE WAREHOUSE THIS CARPET AND PAD HAD BEEN STORED IN TO SEE TO IT THEY NIP IT AT THE SOURCE, LEST FOLKS LIKE MYSELF ~ PAID CUSTOMERS THAT DISCOVER THEY HAVE PAID BIG DOLLARS TO INFEST THEIR PROPERTY / DAMAGE THEIR PROPERTY~START HOLLERING AND WANTING JUSTICE)...NO ONE SHOULD HAVE TO PAY THEIR HARD EARNED MONEY TO ATTEMPT TO BETTER THEIR CONDITIONS, THEN DISCOVER THEY HAVE BEEN VICTIMIZED BY THE LARGE UNCARING CORPORATION AND ONLY HARMED THEMSELVES PUTTING THEIR FAITH AND TRUST IN THE WRONG PLACE...IN THE WRONG PEOPLE. IF THEY WERE TRULY ATTEMPTING TO RESOLVE THE PROBLEM, THEY WOULD HAVE ALREADY AT LEAST COME TO THEIR JOB SITE WHERE THE TAINTED PRODUCTS WERE INSTALLED (MY CONTENTION) AND SEE FOR THEMSELVES IF THERE IS MERIT TO THIS CLAIM....TO THIS COMPLAINT.....THAT WOULD BE THE BARE MINIMUM OF A FIRST STEP ONCE THEY HAVE BEEN GIVEN THE INFORMATION OF THE COMPLAINT.....DON'T YOU THINK?. I STAND BY MY CONTENTION THAT EMPIRE TODAY TRIES TO PORTRAY THEMSELVES AS SOMETHING OF A SERVICE PROVIDER WHO CARES ABOUT THEIR CUSTOMERS AND THEIR OWN REPUTATION.....WHEN IT IS NOT SUPPORTED BY THE FACTS OR THEIR ACTIONS.

THEY NEED TO SEE THIS CARPET BEFORE I FINALLY HAVE TO REMOVE IT .....IT WOULD BE APPROPRIATE TO INSTALL IT AT THE HOME OF THE SAD EXCUSE OF A CUSTOMER SERVICE MANAGER....THEIR BEDROOM PERHAPS, MAYBE THEIR CHILDS' BEDROOM. THERE WOULD PERHAPS BE A RAPID RESOLUTION TO THE PROBLEM THEN, I WOULD BET......THEN AGAIN....COME TO THINK OF IT, MAYBE NOT.

Original review posted by user Aug 18, 2016

JAN OR FEB 2016 PREPARING TO SELL MY HOME OF 31 YEARS AND REPLACED 10 YR. OLD CARPET IN BEDROOM THAT WAS ADDED 2006.MY HOME WAS PEST FREE DUE TO DILIGENCE IN WHOLE HOUSE TREATMENT FOR PEST EXTERMINATION/PREVENTION OVER ALL THESE YEARS.

I CONTRACTED WITH EMPIRE TO DO THE WORK INSTALLING NEW CARPET AND PAD...$ 900 FOR 450 SF....ALLEGEDLY 1/2 PRICE AND UNTIL LATE IN JULY, I HAD CONSIDERED THE JOB TO HAVE BEEN SATISFACTORILY INSTALLED, WHEN I DISCOVERED THAT THE ENTIRE AREA OF THE CARPET WAS/IS SATURATED WITH TINY AMERICAN ROACHES,( EXTERMINATOR IDENTIFIED PICTURES AS AMERICAN ROACHES AND IS CONSIDERED AN EXPERT )THESE ARE TINY, JUST HATCHED, MULTITUDES OF ROACHES IN QUANTITY LIKE I HAD NEVER PREVIOUSLY WITNESSED IN ONE ROOM/LOCATION IN MY ENTIRE 60 YEARS OF LIVING. TO MAKE THE SITUATION WORSE, I HAD PLACED THE HOUSE FOR SALE IN THE REAL ESTATE MARKET AND NOW IT'S CONSIDERABLE EXPENSE, LABOR AND DELAY TO SELL UNTIL I HAVE RECTIFIED THE PROBLEM....BLIND SALESMAN, DAN, ACTUALLY TOLD HIS SUPERVISOR HE CAN'T SEE ANYTHING, HEAD THEM OFF AT THE GET GO WOMAN AT OTHER END OF THE CUSTOMER (HA HA) SERVICE NUMBER TOLD ME THAT THOSE ROACHES DID NOT COME FROM THEIR CARPET...NEVER MIND SHE HAS SEEN NEITHER...ALL I CAN DO IS REMEDY MY NEW DILEMMA AND BLOG ANTI-EMPIRE TODAY NEWS POSTS AS SATISFACTION FOR THIS TIME CONSUMING, EXPENSIVE PROBLEM THAT I NOW HAVE THAT I NEVER HAD DURING PRIOR 31 YEAR RESIDENCY .....I WILL BE SEEKING A REPLACEMENT FLOOR COVERING BUT CARPET FROM EMPIRE WILL NOT BE AN OPTION, IN FACT I'LL NEVER WANT CARPET AGAIN, AS I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS IN ANY CARPET I HAVE LIVED ON ...EVER...WORDS OF ADVICE....AT EMPIRE TODAY...THE TERM 1/2 PRICE IS WITHOUT NORMAL MEANING, I MEAN...HALF PRICE OF WHAT ?

2ND BIT OF ADVICE : FORGET EMPIRE TODAY...UNLESS PERHAPS YOU WANT TO CO-HABITATE WITH THOUSANDS OF *** ROACHES....COMPLIMENTS OF EMPIRE TODAY:

PERHAPS A RESULT OF STORING INVENTORY IN THE CHEAPEST MOST PEST INFESTED ENVIRONMENT THEY COULD FIND....

OH, BEFORE I FORGET....I HAVE HAD TO DEAL WITH THIS TYPE OF COMPANY BEFORE...YOU KNOW THE KIND, PUT ON A GOOD FRONT, WHILE IN CLOSED DOOR MEETINGS, THEIR PERSONNEL ARE INSTRUCTED TO ACT AS THOUGH THEY DON'T HAVE A CLUE (MAYBE IT'S NOT ACTING ?) WHAT YOU ARE TALKING ABOUT WHEN IT INVOLVES A COMPLAINT ABOUT THEM.....THEIR COMPANY.......I KNEW THAT TO CALL CUSTOMER SERVICE, THE SHIFT TO THEIR CONTROL OF WHAT CONVERSATION YOU MAY BE TRYING TO HAVE WITH THEM....ASK YOU A GAZILLION QUESTIONS, PROMISE THE IMMEDIATE PROSPECT OF BEING CONTACTED BY A PERSON TO FURTHER INVESTIGATE YOUR COMPLAINT WOULD BE PRETTY MUCH A WASTE OF MORE TIME....BUT I ACTUALLY WAS TOLD BY THE WOMAN ON THE LINE AT EMPIRE CUSTOMER SERVICE THAT THESE COCKROACHES DID NOT COME IN THEIR CARPET...THAT I WOULD HAVE BEEN ABLE TO SEE THEM IF SO (THIS AFTER I HAD TOLD HER THAT THE EGGS APPARENTLY WERE PRESENT IN A QUASI-DORMANT STATE TO HAVE NOT HATCHED UNTIL LATE JULY ) AS IF SHE WOULD KNOW....EXACTLY WHY I HAD JUST SCHEDULED A NEXT DAY APPOINTMENT TO ATTEMPT TO SHOW THE PROBLEM TO THE SALESMAN AND CHOOSE A REPLACEMENT PRODUCT I WOULD ACCEPTED SO AS TO KEEP FORWARD W/O LOSING MORE TIME/MORE MONEY/ TO NOT HAVE TO REMOVE THE HOUSE FROM IT'S LISTING FOR SALE & TRY TO KEEP THINGS CIVIL......BUT HERE'S A TECHNIQUE I NEVER SAW COMING: WHILE IT IS APPARENT TO ME THAT ALL ACROSS THE EXPANSE OF 20 X 20 CARPETED ROOM...EVERYWHERE A GAZE COULD BE CAST REVEALING CLUSTERS OF COCKROACHES AND VARIOUS SEED SACKS, MULE CREATURES, ETC., BUT (BLIND)DAN REPLIED....NOW GET THIS...."I DON'T SEE ANYTHING "....HUH!....WTH?....YOU GOT TO BE KIDDING ME.....! PHOTOS , ETC. WILL BE ATTACHED WITH A LATER POSTING ON THIS SPECIFIC PROBLEM........I DID NOT WANT TO HAVE A CONTENTIOUS, DRAWN OUT

SCENARIO WHEREBY I AM OUT $ 900 INITIAL COST, COST OF PROFESSIONAL GRADE BAYER PESTICIDES PRODUCT "DEFENSE", BORIC ACID, NEW VACUUM CLEANER....$300 +/-....SO, NOW EVEN MORE DOUBTFUL THAT EMPIRE TODAY WOULD DO THE RIGHT THING AND MAKE ME WHOLE; INSTEAD OPTING TO KEEP THE $ 900 THEY WERE PAID FOR THE PROPERTY DAMAGING DEFECTIVE CARPET I AM FORCED TO EXTERMINATE MYSELF TO PREVENT WHOLE HOUSE INFESTATION INSTEAD OF BEING ABLE TO RETURN TO MY NEW HOME IN FLORIDA TO CONTINUE WITH MY ONGOING WORK BEING DONE THERE...WHEREBY I AM OUT $ 900 INITIAL COST, COST OF PROFESSIONAL GRADE BAYER PESTICIDES PRODUCT "DEFENSE", BORIC ACID, NEW VACUUM CLEANER....$300 +/-....SO, NOW EVEN MORE DOUBTFUL THAT EMPIRE TODAY WOULD DO THE RIGHT THING AND MAKE ME WHOLE; INSTEAD OPTING TO KEEP THE $ 900 THEY WERE PAID FOR THE PROPERTY DAMAGING DEFECTIVE CARPET I AM FORCED TO EXTERMINATE MYSELF TO PREVENT WHOLE HOUSE INFESTATION INSTEAD OF BEING ABLE TO RETURN TO MY NEW HOME IN FLORIDA TO CONTINUE WITH MY ONGOING WORK BEING DONE THERE...THANKS EMPIRE TODAY...YOU COULD NOT HAVE SCREWED ME MUCH WORSE, YET THIS OUTCOME MIGHT HAVE ME EATING THOSE WORDS…..

MARK MOTLEY…...DECATUR, GA 30030

Empire Today's reply to:

Empire Today - Flooring Installation Review from Barker, Texas

Dear Customer,
We have read your review and sincerely regret that you were inconvenienced by a delay in your installation. We understand your frustration and assure you that your concerns are very important to us. We want to follow up with you, but are unable to locate your account with the information posted. Please contact us at customersupport@empire-today.com with your account and contact information so we can follow up with you.
Thank you.
-ET Customer Support
Review
#901664 Review #901664 is a subjective opinion of poster.
Reason of review
Bad quality

Had empire come to put in floors and they brout the wrong flooring and the carpet isnt going to be put in until later so far am very pissed off and cant get in touch with anyone and sales rep lied about everything

Dear Emmett, We have read your review and sincerely regret that you were inconvenienced by a missed sales appointment. We understand your frustration and assure you that your concerns are very important to us. If you wish to further continue with our services please...
View full review
Review
#900947 Review #900947 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today in Malibu, California - BEWARE! Faulty Installation and terrible customer service

Dear Lisa,
We were saddened to read your post. We noticed that time has passed since your last posting. If you continue to have unanswered questions or concerns, please contact customersupport@empiretoday.com.
Thank you.
Review
#899973 Review #899973 is a subjective opinion of poster.
Cons
  • Canceled appt 3 times at the last minute
Reason of review
Faulty Installation & terrible customer service
Loss
$1500
Preferred solution
Full refund
Tags
  • Terrible Customer Service

Purchased from Santa Fe Springs location - After my new berber style carpet starting coming apart, I called customer service for repair. They scheduled my appointment for a Saturday between 9-12 and then I was called at 8:30 am on that Saturday that they had to cancel but rescheduled for the following Saturday.

The following Saturday, I received a call at 8:15 a.m. that again they had to cancel but for sure they would do it on the next Saturday between 9-11 and give me a call one hour before arriving. I called at 9:30 am on that 3rd Saturday to find out the status and they said I was still on the schedule and should receive a call one hour before. At 11:20, I called again and I was told that they will be there 12 -2 which is far off of the 9-11 window I was given.

I told the rep that I needed an answer right away about where they were so I could plan my day. She could not give me an answer.

I have lost total faith that they will ever come out. They advertise good customer service but believe me, it is FAR FROM GOOD !

Dear Tom, We are saddened to hear that your sales experience was not what you expected. If you decide to continue with our services, we will ensure that this would not occur in the future. You may contact us at customersupport@empiretoday.com. Thank you.
View full review
Review
#899484 Review #899484 is a subjective opinion of poster.
Dear Manfred, We regret to know that your experience was not a positive one. We understand that your order was cancelled per your request. For future inquiries, please contact customersupport@empiretoday.com. Thank you.
View full review
Review
#898588 Review #898588 is a subjective opinion of poster.
Dear John, We are disappointed to hear that your installation was delayed due to the product not being in stock. We understand your frustration and assure you that we will do our best to help resolve this matter. Unfortunately, we are unable to locate your account...
View full review
Review
#898110 Review #898110 is a subjective opinion of poster.
Tags
  • Horrible Customer Satisfaction
Dear Sheila, We regret to hear that your experience working with us was not a great one. Please contact our Human Resources department with your concerns at 800-588-2300. Thank you.
View full review
Review
#896732 Review #896732 is a subjective opinion of poster.