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Empire Today's reply to:

Empire Today in Chula Vista, California - Awful customer service

Dear Customer,
We regret to hear that you feel this way and assure you that we want to help. Unfortunately, we are unable to locate your account with the information given. Please email your concerns to customersupport@empiretoday.com for further assistance.
Thank you.
Review
#914805 Review #914805 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Flooring Installation

You will probably find the initial contact to be extremely positive, polite and cordial but after installation and overcharging you, you will never hear from them.

Forget claims o credits!!

This is a company so far away from following up with their promises. Save yourself all the painful dealings with a bureaucratic, awful company. The fact that the company doesn't have an office or place were you can walk in and complaint, makes them feel empowered. Customer service never answers, and when they do, they have the worst attitude. They won't put you through any managers, they will leave you on hold until you hang up.

Your salesperson sho claims to be a sales manager at the sales appointment, will never call you back.

I believe the company has no clue how to run a true customer service oriented business. You will hear about their customer service comparison to apple......do not believe that. The customer service resembles a Wal-Mart. Truly disappointed.

Stay away!!!

Empire Today's reply to:

Empire Today - Carpet Installation Review from Holly, Michigan

Dear Frankie,
We have read your review and are disappointed to hear that your experience with us was not a great one. We want to help, but are unable to locate your account with the information posted. Please email both your account and contact information to customersupport@empiretoday.com for further assistance.
Thank you.
Review
#914178 Review #914178 is a subjective opinion of poster.
Reason of review
Bad quality

Total terrible customer care, poor sales pitch. Salesman in Toledo (Doug) came across so shy-stee and fraudulent.

Late for installation, Installers couldnt speak english. (Was not even employed by Empire) So i wondered, who did i really hire?...huum. Anyways late for the job, couldnt even perform the job due to no padding. Smh....wow.

Then had the nerve to tell me they wasnt sure if they could even comr back the next day. (Had to reschedule all over again) Signed...

Very angry customer,

Frankie

Dear Pauline, We are disappointed to hear that your product is not meeting your expectations. We understand that time has elapsed since your last posting. If you continue to have questions or concerns, please email customersupport@empiretoday.com with both your...
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Review
#912827 Review #912827 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today - Flooring Installation Review from Rancho Cordova, California

Dear Customer,
We are disappointed to hear that your product did not meet your expectations. We understand that you have requested to cancel your order. If you continue to have questions or concerns about your experience, please contact us at customersupport@empire-today.com.
Thank you.
Review
#912579 Review #912579 is a subjective opinion of poster.
Reason of review
Bad quality
Empire Today - Flooring Installation Review from Rancho Cordova, California
Empire Today - Flooring Installation Review from Rancho Cordova, California
Empire Today - Flooring Installation Review from Rancho Cordova, California
Empire Today - Flooring Installation Review from Rancho Cordova, California
Empire Today - Flooring Installation Review from Rancho Cordova, California
Empire Today - Flooring Installation Review from Rancho Cordova, California

That installments the worst job I've ever seen pictures will speak for themselves. We decided to cancel the contract after the work we seen after they flooded our kitchen counter have an a person here that didn't work for the company we have more pictures you can feel were they did fill in the floor bad job for $1615 not even cuts

Empire Today's reply to:

Empire Today Carpet Installation Review from Bellmore, New York

Hello,
Your review was posted to Empire Today, LLC. We do not sell or care for drapes, so we feel this may not be intended for us. If your review above is associated with our company please email your contact information to customersupport@empiretoday.com so we may assist you in this manner. Please place "pissedconsumer.com drapes" in the subject field.
Review
#911763 Review #911763 is a subjective opinion of poster.
Reason of review
Poor customer service

I had a terrible experience with Empire Carpet & Flooring. EC made beautiful drapes for my home, I wanted the drapes refreshed/cleaned, the EC repre that had worked in my home, removed my drapes from all windows to take to EC's cleaner,

he stole my drapes.

They were not returned. I have made comlaints to the courts, NY Attorney General, govenor and I have not given up.

I paid dearly for drapes. I would not recomend Empire Carpet & Flooring, read the complaints.

Empire Today's reply to:

Empire Today in Washington, District Of Columbia - Laminate and wood flooring

Dear Customer,
We regret to hear you are not satisfied with your experience. We would like to assist in this matter, but are unable to locate your account information. If you could be email customersupprt@empire-today.com we will ensure someone contacts you soon. Please reference pissedconsumer.com posting in the subject line of the email.
Thank you.
Review
#910606 Review #910606 is a subjective opinion of poster.
Reason of review
Poor customer service

In August .2016 Empire installed our flooring.

Do not use EMPIRE for any of your flooring needs. Go elsewhere. Look at the reviews with BBB or Consumer Affairs, or any other site for that matter. THEY ARE NOT A GOOD COMPANY! They are dishonest and will cheat you out of anything if you let them

Their customer service is honestly the worst I have ever seen

When i called Empire to go over the issue, they refused to discuss

I waited 3Weeks for a General Manager still didn’t call me i call every day to talk to the manage so that he could make a decision regarding the issue when i get chance to talk to him all he said he sorry nothing he can do.

I COULD NOT BE MORE DISAPPOINTED IN EMPIRE TODAY AND BASED ON MY EXPERIENCE, WOULD STRONGLY URGE FOLKS TO NOT USE THEM

Please go to Lowes or Home depot or a local tile place

DO NOT USE EMPIRE EVER!!!!

Dear Shasha, We regret the you are dissatisfied. Please email us at customersupport@empire-today.com with your contact information and we will ensure someone contacts you soon to discuss your situation.
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Review
#910083 Review #910083 is a subjective opinion of poster.
Dear Iris, We regret to read your post, but understand that we have since completed a product replacement for you. For any future concerns please direct to customersupport@empiretoday.com. Thank you.
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Review
#909066 Review #909066 is a subjective opinion of poster.
Tags
  • bad reviews
  • floor installation
Dear Rachel, We never want our customers to feel uncomfortable during a sales appointment, and assure you that we take matters such as this one very seriously. We understand that time has passed since your posting, but we would like to ensure that your concerns are...
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Review
#906867 Review #906867 is a subjective opinion of poster.
Tags
  • Outside Sales Person
Empire Today's reply to:

Empire Today in Shingle Springs, California - A total ripoff!

Dear Customer,
We are disappointed to hear that you feel this way. We want to help address your concerns, but unfortunately we are unable to locate your account with the information provided. Please send your contact info to customersupport@empiretoday.com so that we can look into this and help make things right.
Thank you.
-ET Customer Support.
Review
#905940 Review #905940 is a subjective opinion of poster.
Reason of review
Order processing issue

We bought a new house and needed to change floors in it before we could move in, so we were in a hurry to get this done and decided to go with this BS of a company. Outside of "Never Do Any Business With Them" advice, if you do decide to move forward for whatever silly reason like ours: First of all, do not believe anything their sales people telling you. Have them put everything in writing with all managers names and numbers of Sales and Installation. Call managers right then to assure those numbers are correct, and ask them to confirm the words sales people had given you about the installation times. If they can't or hesitate with ifs and thens, then simply don't go any further.

Secondly, ask them to keep a sample of what they have shown you that you liked and tell them that you will return it once the job is complete. What they show you and what you will have installed may be two vastly different in quality things (in similar appearance though).

Their initial prices need to be cut 4 times to be realistic. They have charged us $9990 for 1400sf laminate that costs 0.49/sf.

Lastly, do not pay them upfront, wait until the job is complete to your satisfaction (seriously doubt it), and use it as a negotiation tool to do things right for the right price!