Carpet and Flooring Reviews - Empire Today
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testimonials
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Empire Today's reply to: Empire Today - Flooring Installation Review from Clearwater, Florida
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Empire Today's reply to: Empire Today - Review in Household Services category from Lenni, Pennsylvania
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Empire Today's reply to: Empire Today - Flooring Installation Review from Carmichael, California
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Testimonial
Yanina D
Empire Today Really Does Make Beautiful New Floors Easy!
We just had wood looking tile put in our hallway, living, dining, and bedroom. Jed C. came out and showed us some different things after getting a sense of what I was looking for. He was VERY patient with me and my husband. THEN he went outside so we could discuss our options together. He never pushed us or made me feel uncomfortable and he didn't use scare tactics. He was awesome. We felt very comfortable with the product he showed us and he explained all the features. We bought it! The financing options were really good too. The installation supervisor was Miguel. What a great guy! We really lucked out with him because once the installers got the living room done I had a hissy fit. I hated one of the tiles that was dispersed throughout. I felt like I got the wrong tile- like a knockoff version of what Jed showed me. Jed came back! He had the tile he showed me and I compared it to those I received. With the exception of that one ugly one, I felt a lot better. He didn't have to come back, but he did to make me feel better. He also stayed to help me and Miguel make a plan on what to do about the ugly tile. Miguel had his installers replace the ugly tiles for me, and then made sure I got the look I wanted. The two installers did not speak English, but it didn't matter because Miguel was right there all along. The best thing about these two guys was that they always answered the phone and called back. Even when I left a message for Jed, the salesman, that clearly stated I wasn't happy he still called back AND came over to my house. My tile is gorgeous. They did a great job, and so fast!! T N
Reason of review:
Good quality
Empire Today's reply to: Hurry Hurry
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Empire Today's reply to: Empire Installed 3 Rooms of Flooring
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Empire Today's reply to: Worst experience of my life
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Empire Today's reply to: Highly dissatisfied with Empire Today
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Empire Today's reply to: Poorly Trained
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Empire Today's reply to: WEAK LOUSY CARPET
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Empire Today's reply to: HORRIBLE CUSTOMER SERVICE
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Empire Today's reply to: Awful customer service
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Empire Today's reply to: Empire Today - Carpet Installation Review from Holly, Michigan
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Empire Today's reply to: Rugs
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Empire Today's reply to: Empire Today - Flooring Installation Review from Rancho Cordova, California
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Empire Today
I'm not sure what you expected....smooth floors are slippery. It's best to wear socks with treads, shoes, or slippers with rubber soles. I don't understand how this is the company's fault, when it's simply common sense.