Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Empire Today - Customer Care Review from Durham, North Carolina
Made an appointment for a free estimate, never showed. Called to ask what happened, "oh please reschedule for an additional 10% off". Ok, so i did. Again, didnt show or even call!
Empire Today in Brooklyn, New York - Have chosen differently
The installer came installed the carpet went great. Went to install bathroom and kitchen and told me I was sold incorrect flooring he could not do the job. The installer was GREAT. Then after having given the sales rep $2600 cash and job being done before 2:00pm the installer was sent back to get $1700+ from me. The person on the other end of the phone was very unprofessional talking to me about money that was clearly already given to empire. All this while dealing with my mothers death the day after order was placed put so much added stress. HORRIBLE BUSINESS PRACTICE. WILL NEVER DEAL WITH THEM AGAIN NOR RECOMMEND THEM!!!!!!!
Empire Today - Carpet Flooring Review from Benson, North Carolina
I had appointment this morning and when there was a no call/no show from Empire, I called them. I was told it was "unscheduled" but they neglected to let me know. UNBELIEBABLE!! Rotten way to treat someone who wants to give you business, maybe it's because today was the last day of advertised 50℅ special.
Empire Today - Carpet Flooring Review from Curwensville, Pennsylvania
We got carpet in 2013 from Empire. Was to be the "highest quality" they have. Within 6 months the carpet began peeling away from the backing. Empire came in and said it was defective and replaced all 1200 sq foot. Within a year it occured again. Their inspector came in and took a "sample" leaving a quarter sized hole that they later refused to replace. The "3rd party" inspector stated it was not a defect and they decided to stretch the carpet where it was peeling away and reglue it only after I contacted BBB. It was okay for about 2 months and then began to do the same thing. Empire offered me "better quality carpet." For "$400" a room which is hilarous because they assured me I had purchased the best to begin with. I later dropped the issue and am just waiting to save up to buy better flooring for our home. Never would recommend anyone to this company! Their salesmen lie, their customer service is rude, and their warranties have a lot of loop holes.
Dear Amber, We sense your frustration and are disappointed to hear that you feel this way. We understand that we have addressed your concerns. If you continue to have questions please contact us at email@example.com. Thank you.View full review
Empire Today - Customer Care Review from Fort Washington, Maryland
On line appointment system a total joke. Had late appointment tonight, i called to verify was told sales person would call. Never called during appointment window. 800 no called well after appointment window closed to rrschedule. What a wasted evening. Empire today is useless!!
Empire Today - Linoleum Installation Review from Stamford, Connecticut
Linoleum was installed on an angle and the installer said that the kitchen cabinets were not aligned properly instead of admitting that he had screwed up the install. Called customer service and had to drive 135 miles to the install location, my summer cottage, to meet with a manager, to get agreement on reinstall. Came back out to the house this week for reinstall of Linoleum. It is now 12 noon and the installer has not shown up yet. These people are the absolute worst company to deal with. Forget about the price!!!!!!! They suck!!!!!!!!!!!
Empire Today in Apple Valley, California - Worst Flooring Company EVER!!!
I have used Empire twice (because I believe everyone deserves a second chance) but both times my install jobs were a nightmare! The first time a couple of guys who spoke no English showed up in a beater truck with Washington plates at 9 AM--and at 9 PM they were still trying to figure out how to lay the tile!When the job was finished the tiles didn't match up and they had glued cheap plastic edging over my existing baseboards with a reddish adhesive smeared everywhere--it looks a mess. Years later I thought I'd try them again for carpet--after all--how hard could that be? The first day they showed up and tore out all my old carpet only to discover they didn't have enough new carpet to do the job! The second day they showed up, threw the stuff down and took off in a rush--with a half-*** install job which is now lumping and sliding down the stairs! I called customer service and they sent someone out who told me it had been installed incorrectly over the wrong padding and the whole job would need to be redone. Three weeks later--no word from anyone. I call again and I am told by some snippy little customer service girl that the notes say the problem was caused by "pet damage" and they aren't going to do anything about it!!! I asked her if anyone bothered to look at the pictures and maybe notice the problem has nothing to do with "pet damage" and she says she will call me back the same day--a week later still not a word! I am now going to report this to the BBB because Empire's customer service is the worst and I am stuck making monthly payments on carpet that looks terrible! STAY AWAY FROM EMPIRE TODAY! That's the jingle their commercials should use!
Empire Today in Rock Hill, South Carolina - Don't fall for their Lies
We bought flooring through them for our kitchen, dinning and laundry room in 2012 with a 'lifetime' warranty. We are on a slab foundation and asked the salesman prior to purchasing if we needed to repair some low spots in the floor. He assured us that if anything needed to be done then the installer would handle it for us at the time of installation. The installer told us it was not needed but that if we had any issues in the future that it would be covered under the warranty. Here we are...4 years later...with flooring issues in those spots. We contacted Empire Today (this process took over a month because no one would ever call us back) and they said they could not do anything because it is the sub-floor and not a defect in the actual flooring we purchased. They said they only warranty the installation for a year. Their "solution" was to charge us $1500 more dollars to come in and replace the flooring. They said this was a deal. It is a deal....for them. We were also told by the salesman that the floor would be repaired at no cost to us if we were to damage it by dropping a heavy pot or something on it...this too was a lie. Do NOT trust what their salesmen say. The only thing covered under the warranty is actual defect in the product. They do not stand behind the installation of those products and will give you false promises during the sale. I recommend going local. They are usually smaller operations that care about they work they do and want your business again. There is nothing more we can do to resolve the issue, but i hope this review will keep someone else from making the same mistake we did.
Empire Today in Houston, Texas - Will never use Empire again
We contracted with Empire Today on September 21st to install hard wood floors in 4 rooms of our home. The installation was originally scheduled for October 3rd (12 days after the purchase) and Empire called on September 26th to confirm October 3rd as the installation date. On October 1st we were notified that Empire didn’t have enough product to do the installation in their local warehouse & the installation would be rescheduled. We later learned that the product was in the Dallas warehouse & needed to be shipped to Houston but no one had bothered to check the inventory until 2 days before the scheduled installation. No one ever called to reschedule the installation so we finally called and after considerable run-a-round finally got the installation scheduled for October 10th. No one called to confirm but they finally arrived at 9:30 on the 10th but then left at 3pm saying they would return the next day between 7 & 8 am. They arrived on day 2 of the installation at 9:30am instead of the 7-8 that they promised. They pretty much completed the job except for finishing the borders at the room entrances and around the walls. The left on day 2 around 5pm stating they would go to the warehouse and would be back at 9:30 the next day to finish the job. They never showed and did not call to reschedule. We were told when we called to inquire about the status that the installers were on another job and the Empire representative rudely stated “you aren’t our only customer”. We never did get an explanation as to why the installers were pulled off our job before it was completed. When the installer finally arrived to complete the job he was by himself so was unable to move some of the furniture so left without completing the job.
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