Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Empire Today - Flooring Installation Review from San Clemente, California
Had laminate flooring installed in three areas.Now it is curling and buckling in numerous areas.Called and complained.They are sending crew out to make repairs.Hope they get it right,or will get refund for flooring.
Empire Today in Locust Grove, Georgia - UNREAL CUSTOMER SERVICE AND FALSE PROMISES JUST WANT YOUR MONEY
I scheduled a estimate with Empire Today. Salesperson arrived on 11/4/16. Very nice while here. Signed a contract for the install to happen on Tuesday 11/8/16. Gave them a $1,000.00 for the deposit Received absolutely no telephone call follow-up as to what time the installer would arrive. I started calling the corporate 1-800 customer service number. The rudest people I have ever spoken to in my life. "sorry to hear that, understand your frustration, etc." Text my salesperson most of the day. "you are on the schedule". The straw that broke the camel's back was when she said at 6:15pm, I just am the salesperson, once I sell the job, I'm no longer in the loop. Installer shows up at m house at 7pm. Really, measures my house again. Not enough carpet or padding, however, could use your old padding...are you kidding me. Get back on the phone with customer service, on hold for 16 minutes and 40 seconds. Some guy name Davon gets on the line. I explained to him that I was done, I want to cancel my order and want my money back. Well if I offered you $150.00 off could we reschedule the install? No, I have a child that I need to get ready for school, the installer's have a family they won't be done until midnight. No I'm done. My house is a mess.....I have to work tomorrow in the office. Just unreal service. I should have read the reviews beforehand, believe me they all say the same thing, customer service sucks, didn't bring enough carpet or padding. I'm so stressed out over this that I had to take an anxiety pill. Oh, and the funds will be back in your account with 7 to 10 business day. Are you kidding me. I don't think so, I will call my bank and tell them it was a fraudlent charge. I'm on chemo and this was not a good thing to happen to me today. I had an appointment I needed to go to in the evening which I had to cancel. And then you want me to pay the remaining balance before the job is done. That's like me asking me one of my customers to pay me $5,000.00 for a new HVAC system upfront and they don't even know if its going to work. Absolutely flabergasted over this whole ordeal. So now, I will be looking for a new carpet company and start all over. Disappointed all around. Empire Today - DON'T CALL OR USE THEM. NOT CUSTOMER ORIENTED AT ALL. BEWARE TO ALL WHO ARE LOOKING WHAT THEY ADVERTISE IS NOT TRUE TO THE WORD.
Dear NaKetha, We regret to hear about your experience and assure you that your concerns are important to us. If you continue to have unanswered questions please contact us at firstname.lastname@example.org. Thank you.View full review
Dear Kimberly, We regret that your experience had a rocky start, but are aware that you were satisfied with your final installation. If you continue to have questions or concerns regarding your floor, please contact us at email@example.com. Thank you.View full review
Empire Today - Review in Household Services category from Tucker, Georgia
If you're thinking about going with Empire Today Don't. They have great marketing but poor customer service and they treat their people like trash.
Empire Today - Customer Care Review from Danvers, Massachusetts
Worst customer service I AJ e ever experienced. Sales rep stood me up on my appointment. Made zero effort to find a parking space and completely wasted my time. Manager blames me and defends sales rep. I feel like I am in the twilight zone. Disgusted, stay far away from this company with so many other options
Dear Joyce, We have read your review and are disappointed to hear about your experience. We understand that we have been in contact with you regarding this matter, and per your request your order has been cancelled. If you continue to have questions and/or concerns...View full review
Empire Today - Carpet Installation Review from Bellair-Meadowbrook Terrace, Florida
This happened to us today in Winston-Salem, NC. They were supposed to install LVT today. I called customer service yesterday and asked if they could tell us morning or afternoon because we took a day of vacation for carpet installation on Wed. The CS rep was a condescending *** and said no they can't tell you until the trucks are loaded in the am. I explained that I didn't want a specific time, just morning or afternoon so we would only have to take 1/2 a day off work. He continued to be a condescending smarta$$ so I hung up....in spite he moved our appt to two weeks later without telling us so we burned a day off work for nothing. I am beyond PISSED!! Customer service and our sales rep was useless. I called our rep 3 times and he just notified us today at 11:23 that it was cancelled. I just called CS and gave a verbal blistering so they offered us a discount for the "inconvenience".....I declined and told them I wouldn't take it if they gave it to me for free. We just had $2000+ carpet installed on Wednesday. If this had happened before carpet I would have cancelled everything!! Empire today sucks!!!
Empire Today in Bath, Pennsylvania - Worst experience ever
They sold us the carpet and told us they would install in two days. We made arrangements and re-arranged our schedule to accommodate and they cancelled on us 30 minutes before delivery because they didn't have the material. They were rude and told us that we should understand that they are really busy and can't fill all the orders, and it's not their fault that they didn't have the material we purchased. They had no supervisors to speak to and didn't return our call for 7 days. The sales person wouldn't return our calls, we had to call 20 times and we are 1.5 weeks later and still waiting for the carpet to be installed. DO NOT DO BUSINESS WITH THEM! They are unorganized, unethical, and completely unapologetic.
Empire Today in Oakland, Tennessee - Save your blood pressure DON'T USE Empire!!!
I used Empire Today for bath and entry way tile, also for carpet in the hall and bedrooms. Huge Mistake! Steve the Memphis, Tn. General manager is an ***! They turned a one or two day tile job into a week and are still not complete. Did not level the floor in bath before laying tile. Grouting not level and lines are different sizes. Grout not the same color. Left a big mess on carpet, walls and doors. Broke the transition between the entry hall tile and laminate in the living room and replaced with some *** that doesn't match. Lied about it being complete and I guess signed the paperwork themselves. Left nails in the driveway. Carpet installation was a little better. Furniture movers scratched walls bad. After the job was done the installer layer his clip board on my $32,000 Harley Davidson in the garage and scratched it? WOW! Still waiting on Steve's boss to call me to fix this mess. Save yourself some pain in the a@@ and Don't use these idiots! You get what you pay for, they are cheaper, but SUCK!
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