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Testimonial

Empire Today is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I was genuinely surprised by the experience I had with Empire Today. A sales person came to my home at the scheduled time and with samples in hand. I was interested in replacing my living room, ivory colored carpet due to small stains and some ware. I wasn't initially...
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Review
#1013204 Review #1013204 is a subjective opinion of poster.
Reason of review
Good customer service
Dear Mr. Finlayson, We understand that we have been in contact to you in regards to your concerns, and have offered a fair solution. If you continue to have questions please email us at customersupport@empire-today.com. Thank you.
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#973901 Review #973901 is a subjective opinion of poster.
Dear Finita, We appreciate you bringing your concerns to our attention. After speaking with you, we understand that the contract signed was for two rooms. We are able to add an additional room for the price discussed if you wish to continue. For further questions or...
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#972456 Review #972456 is a subjective opinion of poster.
Dear Customer, We are saddened to hear about the lack of communication that you have received. We would like to further address your concern, but are unable to verify your customer account. Please email us at customersupport@empire-today.com with your account...
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Review
#970665 Review #970665 is a subjective opinion of poster.
Dear Jill, We are happy to know that we have addressed your above concerns. If you continue to have questions please don't hesitate to contact us at customersupport@empiretoday.com. Thank you.
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#970424 Review #970424 is a subjective opinion of poster.
Empire Today's reply to:

Empire Today - Flooring Installation Review

Dear Sandra,
We are sincerely disappointed to hear about your experience. Your order has since been cancelled per your request. If you continue to have questions or concerns please contact us at customersupport@empiretoday.com.
Thank you.
Review
#970376 Review #970376 is a subjective opinion of poster.
Reason of review
Poor customer service

We paid to have flooring installed today and instead they didn't show and didn't call into supposably offset the inconvenience of taking an entire day off of work they offered a measly $200 discount on a product that was overpriced from the get-go terrible service contacting customer service is a joke and their floor managers have no business taking Management phone calls

Empire Today's reply to:

Empire Today Carpeting Review

Dear Customer,
We regret to hear about the lack of follow up that have received. We take every customer concern seriously and we would like to follow up with you to learn more. Unfortunately, we are unable to verify your customer information. Please email your concerns and account information to customersupport@empire-today.com and mention Pissed Consumer in the subject line, so we can further assist you. We look forward to hearing for you.
Thank you.
Review
#969609 Review #969609 is a subjective opinion of poster.
Reason of review
Order processing issue

100 percent agree with these posts. Worst customer service of any company.

Quick to schedule an appointment and take a deposit, but not so quick to follow up to changes. Representative cannot be reached except through their 1800 number. He claims he is trying to contact the regional office as he has moved from the area and I never get a call back. No one answers the regional number in Nashville and messages do not get returned.

According to the telemarketing team there is only one number to corporate office and it routes you back to them.

6 calls in two weeks, no flooring, no communication from them and don't figure I will ever see my deposit. But I guess they won't ever read this message

Empire Today's reply to:

Empire Today - Cancelled Install the day before

Dear Mr. Robbins,
We appreciate you making us aware of your experience, and understand that we are currently working with you towards a solution. We will continue to ensure that your concerns get addressed.
Thank you.
Review
#969441 Review #969441 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Scheduled a whole house carpet install three weeks ago for this week. Of course you disrupt your whole house to prepare for the installers so that they can just walk in and begin.

This morning someone called and left a garbled voicemail cancelling the install because they were too busy. When you call the phone number of the local office it just keeps recirculating the welcome message. After two phone calls to national customer service one of the reps called us back and asked to reschedule the following week.

There was no discussion or alternative to rescheduling and we had to take additional days off work to accommodate them. Why the huge ad campaign if you can't handle the sales?

Dear Mr. Barsanti, We regret the lack of follow up that you initially received, and understand that we have since completed your installation. For any additional concerns please contact us at customersupport@empiretoday.com. Thank you.
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Review
#968587 Review #968587 is a subjective opinion of poster.
Dear Galen, We are disappointed to hear about your experience. We will review this matter further and will be in contact with you soon. Thank you.
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#967667 Review #967667 is a subjective opinion of poster.