Carpet and Flooring Reviews - Empire Today
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Latest review first
Empire Today - Fed up!
I had carpet installed 2 weeks ago. During installation they discovered the carpet for my master bedroom was defective. There was *** in the middle of the carpet. I was told someone would get in touch with me within 1 business day to schedule another installation. I have yet to hear from anyone. I have called the 800 number 3 times and get a run around. They try to call the local installation office and no one will answe the phone. All I'm told is they will fill out a ticket and someone will call me. No one does. My salesman can't even get any answers. It seems who ever does the scheduling for the Baton Rouge area never answers phone calls or emails. I'm done! I want my money back so I can hire someone who will finish the work.
Empire Today - Review in Household Services category
Pulled up wallpaper off wall
Empire Today - Carpet Installation Review
Worst management worst carpet company I have ever experienced. Guy shows up doesn't have the pad we paid for or the glue to glue down the tac strips. Pretty important stuff. Call for management and cannot get anyone except for a supervisor in Texas (1500 miles away) I ask to talk to his manager and he says he doesn't have one at first. "Your telling me you are a supervisor and do not have a manager of any sort!?" "Sir for the inconvienece we can offer you 50.00. 2 percent discount for ruining my Super Bowl party. Carpet comes 5 days from now supposedly.... thanks empire for having me on the phone all day and solving nothing but chaos.
Empire Today Laminate Flooring Review
Horrific installation experience. Installers arrived 5 hours late. I asked if they had emeritus time to finish the job and they assured me that they did. At 6:00PM only the carpet padding was installed. Installers packed up their van and left with no explanation, no note, they turned off their cell phones and would not answer my call or respond to my texts.i had the installers cell number because he called me earlier in the day. My home was left with furniture and mattresses standing up against the walls etc and couldn't even get into my bathrooms.some furniture was on my screened in lanai with rain forecasted. I was in panic mode. Thanksgiving was 2 days away and I had guests coming for the weekend. the installers had earlier told me that they were all booked up the next day so I knew that they weren't coming back. I called the customer service number at Empire and got transferred around to about 20 different employees. The next morning I started making calls again and finally got a lady that told me she would speak with the installers supervisor. The same installers were sent back the next afternoon to finish my job and they had the attitude that they were not pleased to be sent back to complete my job. They made a rude comment about their boss. In my opinion, they were overbooked and overworked and just ran out of one in my job. The actual installion he next day took 4 hours, so if they would have finished the job the day that they left at 6pm, my installation would have been completed at 10:00 pm. They just ran out of time and left with no explanation. It was an extremely stressful 24 hours with many many calls to Empire to finally get some help. Empire is such a big company, that nobody gives a *** absolutely you. Never never never hire Empire!!!!!!
Empire Today - Flooring Installation Review
Poor customer service and wrong productEmpire today installed laminate flooring on the main level of my town home. After installation we noticed that the kitchen was significantly lower than the dinning room which caused our table to sit at a noticeable slope. 8 months later we had our fridge repaired which resulted in a leak and caused damage to the floor. I contacted empire to come out and give me an estimate on a repair of the damaged boards. I also asked for them to look at the level issue. An installer came out and insisted that it was level until I showed him with a level that it was not in fact level. I then spoke with the service manager whom quoted me $800. When I told her the issue with the level was not our fault she changed the quote to $758. Several weeks later the installer came out to replace the boards and level the floor. The installer installed boards that were the same color but a different finish. The boards that were replaced were noticeably duller than the ones initially installed. I contacted the service manager twice before hearing back. When I spoke with the service manager I asked that the boards be replaced with the correct ones or a refund be issued. The manager told me they don't always have the same boards so they usually don't match. The manager then stated she would not issue a refund because they did the work and were repairing something that was my fault was damaged in the first place. When discussing my concern with her response she asked that I send her some pictures of the boards so she could show the installers and ask if they saw an issue. I did email her the pictures. However, based on her response I'm not expecting much.
Empire Today in Westbury, New York - Wrong carpet/ DAMAGED WALL'S
EMPIRE SENT TWO GOON'S TO OUR HOME WHO COULDN'T SPEAK ENGLISH.BEFORE WE COULD STOP THEM FROM PUTTING THE WRONG CARPET DOWN IT WAS DOWN. I AM ON DISABILITY AND DIDN'T APPRECIATE THE DISRESPECT.I CAN SEE HOW PEOPLE ARE SO PISSED OFF THAT THEY JUST WANT THE WORKERS ? OUT.DISGUISTING WAY TO DO BUISNESS.WE HAD THE SALESMAN BACK TO SEE THE DAMAGE ,HE APOLOGIZED AND TOLD US THE COMPANY WOULD TAKE CARE OF IT,TO NO AVAIL ! THIS IS A TERRIBLE WAY TO RUN A COMPANY AND I WILL MAKE SURE EVERYONE I KNOW OR COME IN CONTACT WITH KNOWS HOW BAD THIS CO. OPERATES.
Empire Today - Customer Care Review
I set a appointment to get a quote and no one showed up or called. The next day I received a email saying they would like to talk about my options with the quote I received. I replied to the email and explained that they were a no show and I wasn't very happy about waiting around for nothing. Still haven't received a response.
Empire Today - Carpet Installation Review - Resolved
The poorest service I ever encountered. It took almost a week for my installation to be done because Empire Today didnt have the carpet on my scheduled date Tuesday. Pushed the date two days out Thursday and no carpet. Pushed another two days Saturday and finally got carpet installed. I called empire before my installion to work out a discount and was told to call after the installation was completed to take care of it. After the installation, I proceeded to call and spoke to the installers mgr. and agreed to pay half the amount of the original quote for services and installation. Now I'm getting notices for the balance owed or will go to collections. For the 3 days I missed from work is far more than the $200 discount which empire is offering. UNACCEPTABLE!
Empire Today in Orlando, Florida - Poor installation and customer service!!
Have carpet installed by Empire Today,and it is still under warranty.Sales rep.,Rebecca,reassured us that we will have seamless carpet.Now we are having BIG PROBLEM with it - seams are not just showing,they are falling apart!!! I called the Customer Service 3 times in last two weeks,they told me that someone will contact me back from local office regardless this issue,but NO ONE DID.I also wanted to order laminate for my kitchen from them ,but after what is going on I will never do business again with them!!!And I will contact Better Business Bureau about this issue ,and I will make sure that I will tell all my friends about them!! Never again,Empire Today,never again!!!!!!
Empire Today - POOR INSTALLATION AND CUSTOMER SERVICE
WHEN I WAS TO HAVE VINYL FLOORING INSTALLED, THE INSTALLER PULLED UP SOME ASBESTOS AND IMMEDIATLY STOPPED WHAT HE WAS DOING, TAPED THE OLD CARPETING BACK DOWN AND STATED THAT HE WAS DONE FOR THE DAY. MY SON, WHO WAS HOME AT THE TIME CALLED THE INSTALLATION MANAGER TO STATE WHAT HAPPENED AND WE GOT NOTHING BUT THE "RUNAROUND". WHEN I PURCHASED THE FLOORING, I ALSO PURCHASED CARPETING THAT WAS SUPPOSED TO BE INSTALLED AT A LATER DATE. AFTER MULTIPLE ATTEMPTS TO TALK WITH LOCAL SUPERVISORS REGARDING THE ASBESTOS AND NOT GETTING ANY RESPONSE, I CANCELLED ALL MY SERVICES WITH EMPIRE. I HAD PUT DOWN THE REQUIRED DOWN PAYMENTS AT THE TIME OF PURCHASE AND NOW I WASN'T GETTING ANY SATISFACTION WITH GETTING ANY OF THAT MONEY BACK EITHER. ALL THIS WAS GOING ON AS I WAS TRYING TO MOVE INTO A NEW HOME THAT I HAD JUST PURCHASED AND TIME WAS RUNNING OUT. BEFORE I COULD GET ANYONE ELSE TO INSTALL FLOORING AND CARPETING I HAD TO PAY OUT OF MY POCKET THE PRICE OF THE ASBESTOS ABATEMENT WHICH I HAVE STILL NOT GOTTEN RE EMBERSED FOR AND PROBABLY NEVER WILL. IT WASN'T UNTIL WE CALLED THE CORPORATE OFFICE THAT WE FINALLY RECEIVED ALL OF THE MONEY BACK. I WILL NEVER BUY ANYTHING FROM THIS COMPANY AND I HAVE TOLD ALL MY FRIENDS AND FAMILY TO LET EVERYONE THEY KNOW TO STAY AWAY.
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