Carpet and Flooring Reviews - Empire Today
10
Issues
resolved
921
Company
responses
12
Customer
testimonials
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Terrible customer service!
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Unresolved issues
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I have been waiting over 6 damn months for a simple tile repair.
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CAVEAT EMPTOR
Dear customer, this is not the experience that we wish for our customers. We’ll be contacting you on Monday to rectify this matter.
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Location
Smithfield, Virginia
Not good
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Extended Service Warranty Scam
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New Reviewer
They don't explain fully honestly
Latifa, customer service in our number one priority, and assure you that we take matters such as these very seriously. We've located your order and will be in touch with you shortly to learn more.
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Location
Rockford, Illinois
Incredibly disgusted
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Nightmare
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Chipped Bathtub :
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New Reviewer
Bad Experience
John, we understand your frustration and sincerely apologize for your experience. We'll be in touch with you shortly to start working on a resolution.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.
Verified Reviewer New ReviewerHorrible!!!!
Roger, we regret that your issues haven't been resolved. We're investigating this and we'll follow up with you tomorrow.
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Location
Heath, Ohio
New Reviewer
My experience with Empire
Rodney, we're sorry that you've had this experience. We're looking into this and we'll reach out to you soon to discuss things further.
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ID
Location
Hampton, Virginia
I am not able to cancel.
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The worst experience I have had
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