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Carpet and Flooring Reviews - Empire Today

A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
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What Their Customers Are Saying

  • Feb 23
  • 1

I was genuinely surprised by the experience I had with Empire Today. A sales person came to my home at the scheduled time and with samples in hand. I was interested in replacing my living room, ivory colored carpet due to small stains and some ware. I wasn't initially sure what color or style to pick but the sales person was very helpful and informative of my options considering the way I use the space. We looked at several product samples... Read more

  • Feb 22
  • 7

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and window treatments. The result is beautiful. The carpet looks great, and I get so many compliments on how good the basement floor looks. I love the window treatments too. And, they did a beautiful stair runner! The installers were very polite, and worked VERY HARD all day to make sure the floors looked perfect. We are very, very... Read more

  • Feb 21
  • 3

I just got my new laminate flooring in and it looks wonderful! The installers were very polite and helped move everything back in, even the stuff that I had moved out on my own earlier in the day. My salesman, Cory P. was very nice and if I came in with a lower price from another company, he made sure he either matched it or lowered their price. I recommend this company to anyone who is looking for a great deal and great service! Elisa R. Read more

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  • Feb 23
  • 1

I was genuinely surprised by the experience I had with Empire Today. A sales person came to my home at the scheduled time and with samples in hand. I was interested in replacing my living room, ivory colored carpet due to small stains and some ware. I wasn't initially sure what color or style to pick but the sales person was very helpful and informative of my options considering the way I use the space. We looked at several product samples... Read more

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  • Feb 22
  • 7

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and window treatments. The result is beautiful. The carpet looks great, and I get so many compliments on how good the basement floor looks. I love the window treatments too. And, they did a beautiful stair runner! The installers were very polite, and worked VERY HARD all day to make sure the floors looked perfect. We are very, very... Read more

  • Feb 21
  • 3

I just got my new laminate flooring in and it looks wonderful! The installers were very polite and helped move everything back in, even the stuff that I had moved out on my own earlier in the day. My salesman, Cory P. was very nice and if I came in with a lower price from another company, he made sure he either matched it or lowered their price. I recommend this company to anyone who is looking for a great deal and great service! Elisa R. Read more

  • Feb 19
  • 23

Dear Marie, Your concerns are important to us, and we are saddened to hear that your product is not meeting your expectations. We will be in contact with you shortly to discuss your concerns and start working towards a solution. Thank you. -ET Customer Support. Read more

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Empire Today's reply to:

  • Feb 16
  • 35

Dear Virginia, We appreciate you bringing your concerns to our attention, and understand that we have spoken to you regarding the damages in your home. We will continue to investigate further and will be in contact with you shortly. Thank you. Read more

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Empire Today's reply to:

  • Feb 11
  • 27

Dear Frank, Thank you for bringing your concerns to our attention. We are disappointed to hear that you were not satisfied with your installation experience. We will be in contact with you soon to review your concerns and start working towards a solution. Thank you for your patience. -ET Customer Support Read more

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Empire Today's reply to:

  • Feb 09
  • 57

Dear Sandra, Thank you for bringing this matter to our attention. We apologize for the lack of follow up that you have received, and assure you that your concerns are important to us. We will be in contact with you shortly to start working towards a solution. Thank you for your patience. ET Customer Support Read more

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  • Feb 06
  • 36

Dear Elizabeth, We are sincerely disappointed to hear that about this matter. We take concerns such as this one very seriously and we will continue to investigate further. Thank you for your patience. Read more

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Empire Today's reply to:

  • Feb 03
  • 33

Dear David, We understand your frustration and are disappointed to hear that your installation was not completed as scheduled. We will be following up with you shortly to learn more and start working towards a solution. Thank you. Read more

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Empire Today's reply to:

  • Jan 28
  • 42

Dear Monica, We understand that this has been a frustrating situation, and regret to hear that you have been inconvenienced by this matter. Our records show that we have spoken to you and have attempted to reach an amicable solution. We will further review your concerns and will be in contact with you shortly. Thank you for your patience. -ET Customer Support Read more

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