What Their Customers Are Saying

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All testimonials are provided and verified by Empire Today. Verified testimonials on Opinion Corp is a paid feature of the platform.

Happy with service

Empire Today
Jose Vera came to install our carpets yesterday and we were so pleased! he was very professional and did an amazing job! Thank you
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Extreemely Satisfied

Empire Today
Had carpet installed on July 3ed 2020,,,,job was done efficently, men went above and beyond, I reccomend Empire Today to every one
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Excellent service

Empire Today
This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given more off the price. The installers Greg and James were prompt, courteous, careful, and professional. They made sure we were happy with the job. You could tell they loved what they did. They didn’t try to finish the job in one day but took their time and did the best job possible. Amazing!
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Empire Today's reply to:

Terrible customer service!

Nicole, we apologize for the inconvenience and understand your frustration. We’d like to discuss this further, and we'll be reaching out to you soon to work with you towards a resolution.
author's review
ID
#4284724 Review #4284724 is a subjective opinion of poster.
Pros
  • Installers were excellent
Cons
  • Terrible customer service no return calls managers are rude
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

For the second time using Empire Today, the salesperson mismeasured. There was not enough products to do the job in the time frame promised in my contract with them!

I then had to take a day off work, unplanned, causing my own business to suffer and their only compensation was an offer of $50! Can not reach anyone to rectify this! No one calls or emails back! The only supervisor i was able to speak with, Liam, was rude and condescending!

Terrible business practices Empire Today! I guess fool me once shame on you fool me twice shame on me!

User's recommendation: Do not deal with this company.

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Empire Today's reply to:

Unresolved issues

Peter, we're sorry to hear this! We've located your order, and we will look further into this matter to see what options are available to resolve your concerns.
author's review
ID
#4216329 Review #4216329 is a subjective opinion of poster.
Cons
  • Horrible customer service
Loss
$11000
Preferred solution
PROPER INSTALLATION AS PROMISED

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Ive had it with the run around. Ive been trying to get satisfaction from day 1 of my installation & was passed from one person to another.

Person A (who came to my house & was subsequently fired) passed me to person B who said I had to talk to person A. I called & called to get a resolution but have NOT gotten any @ this time. The rep from the NY group (Kim) barely responded to my messages. Now I was passed to someone from the CT group & she has to check with the NY group.

Now you want to charge me for what you should have done in the first place. Unacceptable!

User's recommendation: do not use them !

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Empire Today's reply to:

I have been waiting over 6 damn months for a simple tile repair.

Shinitra, we understand that your time is valuable, and we sincerely apologize for the inconvenience. We’ve located your order and will be in touch with you soon.
author's review
ID
#4174651 Review #4174651 is a subjective opinion of poster.
Preferred solution
My repair done!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I have been waiting over 6 damn months for a simple tile repair. The managers do not do their job to call the customer back; the installer wants to do it his way rather than the customer.

I will never spend my money with this company again. I still have not received a phone call or repair.

User's recommendation: NOT AT ALL.

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Empire Today's reply to:

CAVEAT EMPTOR

Dear customer, this is not the experience that we wish for our customers. We’ll be contacting you on Monday to rectify this matter.
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ID
#3699664 Review #3699664 is a subjective opinion of poster.
Location
Smithfield, Virginia
Empire Today's reply to:

Not good

Francys, thanks for bringing this to our attention. We’ve located your account information and will contact you tomorrow so we can speak with you further.
author's review
ID
#3637735 Review #3637735 is a subjective opinion of poster.
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

In the beginning back in the 1980 they were great thats why Ive been a customer since

However the past 10 years the customer satisfaction was been on a decline

They are conviniente for the payment process but the quality is not what once was and they dont stand behind their promises

I have caps on my floors the outdoor rug got mildewed

User's recommendation: If you can afford others don’t deal with Empire.

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Empire Today's reply to:

Extended Service Warranty Scam

Donna, thank you for bringing your concerns to our attention. We've located your order and will be in touch with you tomorrow to address your concerns.
author's review
ID
#3497040 Review #3497040 is a subjective opinion of poster.
Loss
$299
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer Junior Reviewer

Bought an extended warranty with Empire which covered several items including $100 carpet cleaning rebate after one year. Submitted the receipt one day after carpet cleaning occurred.

Since then, have made at least 15 calls with 15 different stories, including several promises of a call from corporate, which, of course, never received!! An obvious scam!!

User's recommendation: Do niot do business with Empire!! Has a 1.76/5 rating on BBB.

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New Reviewer
Empire Today's reply to:

They don't explain fully honestly

Latifa, customer service in our number one priority, and assure you that we take matters such as these very seriously. We've located your order and will be in touch with you shortly to learn more.
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ID
#3481004 Review #3481004 is a subjective opinion of poster.
Location
Rockford, Illinois
Empire Today's reply to:

Incredibly disgusted

Kathleen, thank you for bringing your concerns to our attention. We've located your order and will be in touch with you soon to address your concerns.
author's review
ID
#3436420 Review #3436420 is a subjective opinion of poster.
Loss
$1225
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Empire Today - Incredibly disgusted
Empire Today - Incredibly disgusted
Empire Today - Incredibly disgusted

Hired install for a short 9-10 ft hall (vinyl plan).....they couldnt finish on day 1-took over a week to come back & still not done......left steel plate exposed (said couldnt trim in & horrid gaps @ seams)they blamed every dept & offered NO solution...will never use again & will never recommend (as I have told my entire development)

User's recommendation: DON’T HIRE EMPIRE.

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Empire Today's reply to:

Nightmare

Laura, we sincerely regret to hear about your experience and apologize for the inconvenience. We've located your order and will be in touch with you soon to discuss your concerns.
author's review
ID
#3341853 Review #3341853 is a subjective opinion of poster.
Pros
  • Very dissappointed
  • Originally liked salesperson -
Loss
$12
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Empire Today - Nightmare

They either don't call back or they send contractors out to fix issues, and they don't have the supplies to fix the issues. Once the contractors leave, you have to start over with no call backs again. I have been trying to get the San Francisco office to fix the bad installation since June 2021.

User's recommendation: Don't bother.

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Contact Information

Website:
www.empiretoday.com
Mailing Address:
333 Northwest Avenue
Northlake, Illinois 60164
United States
Phone:
(800) 588-2300
Contact Empire Today Customer Service

Latest Question

underlayment question. I'm having a vinyl planking floor installed in my basement and I'm concerned that the underlayment that you suggest (soundBuffer) will not do the best job for moisture. I see a number of dimple type...

Empire Today Questions
Empire Today's reply to:

Chipped Bathtub :

Carol, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency.
We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns.
author's review
ID
#3206023 Review #3206023 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Yes we had are kitchen and bathroom floors done and when they did the bathroom ! They removed the toilet and put it in the bathtub or took it out they chipped the tub some how the size of a nickel maybe a little bigger they had are shower curtin covering it !

now we've been waiting for a response from the company it's been 2 weeks now .. and still waiting !

User's recommendation: be sure and LOOK at ever thing.

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New Reviewer
Empire Today's reply to:

Bad Experience

John, we understand your frustration and sincerely apologize for your experience. We'll be in touch with you shortly to start working on a resolution.
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ID
#3179255 Review #3179255 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Empire Today's reply to:

Horrible!!!!

Roger, we regret that your issues haven't been resolved. We're investigating this and we'll follow up with you tomorrow.
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ID
#3171041 Review #3171041 is a subjective opinion of poster.
Location
Heath, Ohio
New Reviewer
Empire Today's reply to:

My experience with Empire

Rodney, we're sorry that you've had this experience. We're looking into this and we'll reach out to you soon to discuss things further.
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ID
#2953603 Review #2953603 is a subjective opinion of poster.
Location
Hampton, Virginia
Empire Today's reply to:

I am not able to cancel.

Dear customer, we regret that you've had this experience. We want to help, but we're having trouble finding the correct account. Please email your account and contact information to us at customersupport@empire-today.com so we can further assist you.
author's review
ID
#2782950 Review #2782950 is a subjective opinion of poster.

I would absolutely not recommend Empire Today. I placed an order for carpet, but changed my mind on the order within the 3 days they give you to cancel.

I called to cancel, but they ended up not even cancelling it but rescheduling my install. I found that out a week later. I have been trying to cancel since then, but it has been 2 weeks with no luck.

It should be as easy to cancel as it is to order. Stay away!!!

User's recommendation: Stay away!! They are shady!

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Empire Today's reply to:

The worst experience I have had

Lenore, customer satisfaction is our number one priority, and assure you that we work with our customers from start to finish until their concerns have been addressed.
This is not the experience that we wish for our customers, and sincerely regret to hear about the inconvenience. We've located your order and will be in touch with you shortly to start working on a resolution.
Thank you,
-ET Customer Support
author's review
ID
#2710308 Review #2710308 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

We had scheduled to have flooring in our upstairs and the kitchen.

The upstairs and staircases were done.

The finishing work is poor, and they did not put back furniture nor clean up.

The kitchen was scheduled for another day. After waiting that morning, they cancelled at the last minute.

It was rescheduled, only for the same thing to happen again. After that, we cancelled and asked for our down payment to be returned.

It has now been almost a month, and we still have not received the check. Every week I call and am told that it is in the mail.

User's recommendation: Do NOT use this company!!

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