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Carpet and Flooring Reviews - Empire Today

A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
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What Their Customers Are Saying

  • Feb 23
  • 73

I was genuinely surprised by the experience I had with Empire Today. A sales person came to my home at the scheduled time and with samples in hand. I was interested in replacing my living room, ivory colored carpet due to small stains and some ware. I wasn't... Read more

  • Feb 22
  • 28

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and window treatments. The result is beautiful. The carpet looks great, and I get so many compliments on how good the basement floor looks. I love the window... Read more

  • Feb 21
  • 27

I just got my new laminate flooring in and it looks wonderful! The installers were very polite and helped move everything back in, even the stuff that I had moved out on my own earlier in the day. My salesman, Cory P. was very nice and if I came in with a lower price... Read more

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  • Apr 20
  • 3

Dear Laurie, Our mission is to make beautiful new floors easy for our customers. At the core of this mission is our commitment to customer satisfaction. We appreciate you bringing your concerns to our attention and are aware that we are currently working with you... Read more

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Empire Today's reply to:

  • Apr 03
  • 12

Dear Carolyn, Our mission is to make beautiful new floors easy for our customers, and we assure you that your concerns are very important to us. We will be following up with you shortly to continue working towards a solution. Thank you. ET Customer Support Read more

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Empire Today's reply to:

  • Mar 30
  • 33

Dear Kenneth, We regret to hear that your experience was not a positive one, and are aware that we addressed your concerns and completed a repair this past November. If you continue to have questions and concerns regarding your floor, please reach us at... Read more

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  • Mar 24
  • 8

Dear Gerardo, We appreciate you making us aware of your concerns, and sincerely apologize for the miscommunication that you have received. We will review your concerns further and will be in contact with you shortly to start working towards a solution. Thank you for... Read more

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  • Mar 22
  • 11

Dear Kelli, Your satisfaction is important to us and we are happy to know that since your post, your concerns have been addressed to your satisfaction. If you continue to have questions and/or concerns please email us at customersupport@empire-today.com. Thank you. -ET... Read more

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Empire Today's reply to:

  • Mar 10
  • 40

Dear Rose, We are disappointed to hear about your initial experience, but understand that we are currently working with you towards a solution. We will continue to follow up and ensure that a solution is reached to your satisfaction. Thank you for your patience. -ET... Read more

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  • Mar 05
  • 19

Dear Cary, We are disappointed to hear that your experience did not meet you expectations. We understand that you have agreed to cancel your order. If you continue to have questions and/or concerns please contact us at customersupport@empiretoday.com. Thank you. -ET... Read more

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Empire Today's reply to:

  • Mar 02
  • 34

Dear Raymond, We appreciate you bringing your concerns to our attention. We understand that we have spoken to you and reached an amicable solution. Your continuous satisfaction is important to us, for future concerns please contact us at... Read more

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  • Feb 25
  • 43

Dear Natasha, We sincerely regret that your experience with us was not a positive one, and understand that your order was cancelled per your request. If you continue to have questions or concerns, please contact us at customersupport@empiretoday.com. Thank you. Read more

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Empire Today's reply to:

  • Feb 25
  • 23

Dear Cheryl, We understand that your time is valuable and regret to hear that your installation did not take place as planned. We understand that we have rescheduled your installation, and we’ll continue to follow up until a solution is reached. Thank you. Read more

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