Carpet and Flooring Reviews - Empire Today
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Company
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A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Dear Jason, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We...
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Dear Sandeep, Customer care and complete satisfaction is our highest mission, and we accomplish this by providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such...
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Product
I didn't like
- Not trust worthy
- Sales person lie to me
Dear Suzanne, As a national leader in the installed home improvement and home furnishings industry, our goal is to provide every customer with world-class service, and we achieve this mission by putting our customers first. We regret to hear that your experience did...
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Dear Tina, We strive to leave a positive impression from the start of your sales appointment until the completion of your installation. Customer satisfaction is our number one priority, and your concerns are of much importance to us. We regret to hear that you were...
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Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave me a great quote that I could not turn down. we scheduled a date to put my oak laminated floor and I cannot wait to see the finish product.. I was...
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Dear Jessica, For over 55 years we have been committed to help customers find quality Carpet, Flooring and Window Treatments, and strive to leave a positive impression from start to finish. We appreciate you making us aware of your concerns, and assure you that we take...
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Dear Mr. and Mrs. Michalski, It’s our goal to provide award-winning customer service before, during and after your installation. We view all customer purchases not only as a one-time event, but as an ongoing partnership. We understand that we’re currently working with...
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Had a great experience putting laminate floors thru out my home! Price was so good, came on time, workers were very nice & spoke English :-) And it was laid perfectly Done in one day.. Looks wonderful!! Couldn't be more pleased & would highly recommend to others!!...
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Dear Christine, At the core of our mission is our commitment to customer satisfaction. We aim to address every customer concern until a solution is reached, and always put our customers first. We thank you for bringing your concerns to our attention, and assure you...
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Dear Nina, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. We appreciate you making us aware of your concerns and understand that your order has been cancelled...
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Product
I liked
- Saleswoman lilith was great
I didn't like
- Never showed up to install and never called
- Rescheduled me one month later without telling me
- Electronically charged me but refused to issue electronic refund
