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What Their Customers Are Saying

Empire Today - Shopping at Home was so Easy!

Empire Today
I like the fact that Empire Today came into house, brought the samples and discussed everything while they were here. I didn’t have to go get the samples and bring them home and I didn’t have to pay to have them come. I had the multi-color carpets installed in the stairways and the upstairs bedroom. It looks clean and neat. Also, I was extremely pleased with the service when I was buying the carpeting and with the men who came to install the... Read more

Empire Today - Great Prices, Incredible Service

Empire Today
I called several places, but Empire Today was the only one that talked to me on a Saturday afternoon and scheduled a person to come out Monday. Everybody else waited until Monday or Tuesday to even call me back. I had hardwood installed in my master bedroom. It was in our price range and they could do it in the timeframe that we needed. The color is great and they're easy upkeep. They're better than my original hardwood in the rest of my house... Read more

Highly Recommend Empire Today

Empire Today
I had Empire Today install rugs for our master bedroom and the hallway and steps. My sister recommended them and they had the best price. The rugs are exactly what we wanted. It was perfect. The guys from Empire Today did a great job. I'll definitely use them again. Richard Marshall Read more
Dear Tim, Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your concerns are important to us, and we’ll be following up with you shortly to address your concerns. Thank you. -ET Customer Support
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I liked
  • Were fast
  • Originally liked salesperson -
I didn't like
  • Having an actual repair team come fix issue
#1061545
Dear Sheila, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We appreciate you making us aware of...
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I didn't like
  • Customer service
  • No show installation
#1061406
Empire Today's reply to:

Dear Ashok, We view every customer purchase as the start of an ongoing relationship, and strive to leave a positive lasting impression during our sale appointments. We regret to hear about your experience, and assure you that your concerns are important to us. We’ll...
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#1058486
Dear Chris, Customer satisfaction is a priority for us, and we assure you that we work with our customers from beginning to end in order to address their concerns. Your feedback is valuable to us, and we’ll be in contact with you shortly to start working towards a...
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I didn't like
  • Quality of the job
#1057819
Empire Today's reply to:

Dear Chris, To us, customers always come first, and we strive to improve our customer experiences each day. We thank you for your feedback and understand that we have spoken to you in regards to your concerns. We’ll continue to follow up until a solution is reached....
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#1056133
Empire Today's reply to:

Dear Michael, In order to achieve our vision to become America’s first and best choice for installed flooring, we put forth the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands. We thank you for bringing your...
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Westbury, New York
I didn't like
  • That they did not come the day they were supposed to
#1055535
Empire Today's reply to:

Dear Jody, We are committed to consistently providing our customers with the best quality service nationwide, and view every customer purchase not as a one-time event, but as the beginning of an ongoing partnership. We thank you for being a repeat customer, and assure...
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I didn't like
  • Not reliable
#1054606
Dear Paul, We are dedicated to achieving our vision of becoming America’s first and best choice for installed flooring. This vision could not be possible without customers like you, therefore our goal is to ensure that all customer concerns get addressed. We appreciate...
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Palo Alto, California
I liked
  • That i am not a customer who would have been further abused
I didn't like
  • No corporate oversite
  • Not accountability broken promises waste my time twice
  • Idiots
#1052081
Empire Today's reply to:

Dear Sara, Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands. We appreciate you making us aware of this...
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Wilmington, Delaware
#1050500
Empire Today's reply to:

Dear Yan, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your...
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Schenectady, New York
I didn't like
  • Job quality
  • Lack of communication
  • Poor customer service
#1050401