Carpet and Flooring Reviews - Empire Today
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Company
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A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Dear Dewitt, We strive to leave a positive impression from our sales appointment until post installation, and commit to making beautiful new floors easy for all of our customers. We are disappointed to hear that your experience did not meet your expectations, and...
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I didn't like
- Lack of caring
Dear Dan, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we accomplish our mission by providing our customers with the best quality service nationwide. We appreciate you making us aware of this matter. We’ll be following up with...
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Dear Toby and Hillary Chance, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Your concerns are important to us, and we’ll continue to follow up with you until a resolution is...
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Dear Toni, Providing exceptional customer service is our number one priority, and we strive to make to make beautiful new floors easy for all of our nationwide customers. Your concerns are important to us, and we’ll be in contact with you soon to learn more and start...
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I liked
- Customer service representative
I didn't like
- Solutions that did not work for me
- Damage done at installation
Dear Patricia, All that we do is dedicated to making Empire, America’s first and best choice for installed flooring – a brand consumers know and trust, and we’re committed to providing exceptional customer service to our customers nationwide. We’re aware that we’re...
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Dear Lindsey, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and are aware that your refund was successfully processed. If you...
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Dear Larry, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. Your concerns are important to us, and we understand that there’s a repair scheduled for you on...
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I liked
- Very dissappointed
- Not one thing
Dear Jason, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We...
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Dear Sandeep, Customer care and complete satisfaction is our highest mission, and we accomplish this by providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such...
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Product
I didn't like
- Not trust worthy
- Sales person lie to me
Dear Suzanne, As a national leader in the installed home improvement and home furnishings industry, our goal is to provide every customer with world-class service, and we achieve this mission by putting our customers first. We regret to hear that your experience did...
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