What Their Customers Are Saying

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All testimonials are provided and verified by Empire Today. Verified testimonials on Opinion Corp is a paid feature of the platform.

Extreemely Satisfied

Empire Today
Had carpet installed on July 3ed 2020,,,,job was done efficently, men went above and beyond, I reccomend Empire Today to every one
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Excellent service

Empire Today
This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given more off the price. The installers Greg and James were prompt, courteous, careful, and professional. They made sure we were happy with the job. You could tell they loved what they did. They didn’t try to finish the job in one day but took their time and did the best job possible. Amazing!
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Great Experience!

Empire Today
We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank you Empire Today! Job well done!! Hollie Arnold
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Empire Today's reply to:

Cancelation

Clara, customer satisfaction is our number one priority. We work with our customers from start to finish until their concerns are addressed.
We sincerely regret to hear that your concerns have not been addressed, and assure you that we take matters such as this seriously. We'll be in touch with you shortly to start working on a resolution.
Thank you,
-ET Customer Support
author's review
ID
#2300474 Review #2300474 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

After I prepared my house for install, was called the night before and have cancellation. So I want to cancel and told there is a fee..yet I took off work and worked and packed and I am not getting paid.

Tne whole experience was horrible I wanted a Saturday call so I could see the samples and instead they came at 9pm

Very unhappy,,no product and want cancelled. Thanks Clara Tornow

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Empire Today's reply to:

Sarah, We strive to make beautiful new floors easy for all of our customers nationwide. We sincerely regret to hear that your installation experience did not go as planned. Please email us your account information such as: street address, phone number, or email used to...
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ID
#2300464 Review #2300464 is a subjective opinion of poster.
Empire Today's reply to:

Cancellation Issue

Linda, customer satisfaction is our number one priority. We assure you that we work with our customers from start to finish until we accomplish our mission of making beautiful new floors easy.
We regret to hear that your experience did not meet your expectations, and sincerely apologize for the inconvenience. We'll be further reviewing your concerns.
Thank you,
-ET Customer Support
author's review
ID
#2289420 Review #2289420 is a subjective opinion of poster.
Preferred solution
Cancel Contract

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I reached out to Customer Service at Empire Today regarding cancelling order but was told I did not need to send the notice of cancellation as I was assigned a job number requesting cancellation of contract which I signed today, November 17, 2020, and was told someone would contact me in 24 hours. The contract states Empire Today must receive notice of cancellation by midnight of November 20, 2020.

Nowhere in the contract is there an email address for sending notice of cancellation though they emailed contract to me. I will send notice of cancellation by express mail/request signature.

User's recommendation: Buyer Beware.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Debbie, customer satisfaction is our number one priority, and strive to make beautiful new floors easy for all our customers. This is not the experience that we wish for our customers, and we sincerely apologize for this matter. We'd like to follow up with you, but...
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ID
#2281316 Review #2281316 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Madine, our mission is to make beautiful new floors easy for all of our customers. We accomplish this mission by putting our customers first and working with a sense of urgency to address all of our customer concerns. We want to make this right for you. Please contact...
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ID
#2261651 Review #2261651 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
Empire Today's reply to:

Customer service was not friendly or helpful

Willie, customer satisfaction is our number one priority, and we work with a sense of urgency to address all customer concerns.
We sincerely regret to hear that your installation was not completed as scheduled. We've located your order and will be in touch with you shortly.
Thank you,
-ET Customer support
author's review
ID
#2211794 Review #2211794 is a subjective opinion of poster.
Preferred solution
Price reduction

Measured my rooms wrong didnt have enough carpet to do my rooms. Was giving me the run a around on the dates they could come back to finish my rooms, Customer service was horrible everyone had attitudes, its wasnt my fault sale guy measured wrong and I have guess coming in floor still not done..

Never again! Smh

User's recommendation: Never!

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Empire Today's reply to:

Horrible products and installatiin

Nicole, customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers.
We sincerely apologize for your experience and will be further reviewing your concerns.
Thank you,
-ET Customer Support
author's review
ID
#2203860 Review #2203860 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Pros
  • No pros
Cons
  • Bad customer service
  • Horrible quality of products
  • Terrible installation
Loss
$5000
Preferred solution
Full refund or replace carpet with one of better quality at no charge to me

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Horrific! Stay far away!

If you saw the product they installed in my home and the amount of money I'm paying you would be shocked. They are sheisters. From the salespeople to the management. They want ME to pay for an upgrade to fix the shoddy product they sold me!

Stay away! There are reputable companies around who will charge you significantly less and stand by their work and products.

Do your research! Message me for pictures of what they install

User's recommendation: Get a different company.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Stephen, over the past 60 years we've serviced over three million satisfied customers, and assure you that customer satisfaction is our number one priority. We strive to leave a positive impression during our in-home consultations and regret to hear that this was...
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ID
#2166416 Review #2166416 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Empire Today - Empire does not stand behind their products and will not respond timely to inquiries
Tricia, our mission is to make beautiful new floors easy for all of our customers. We accomplish this mission by putting our customers first and working with a sense of urgency to address all of our customer concerns. We've located your order and will be following...
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ID
#2164900 Review #2164900 is a subjective opinion of poster.
Product
Empire Today Flooring

Contact Empire Today Customer Service

Website:
www.empiretoday.com
Mailing Address:
333 Northwest Avenue
Northlake, Illinois 60164
United States
Phone:
(800) 588-2300
Contact Empire Today Customer Service

Empire Today Products and Services Reviews

Product or Service Reviews
Carpet Installation  1.8 92
Flooring  2.2 119
Flooring Installation  2.1 61
Vinyl Flooring  2.1 6
Customer Care  57

Latest Question

What is the email address for the Legal Department?

I've been calling to cancel and either get disconnected or stuck on hold for over a half hour. What is the email address for the Legal Department so I can cancel? Thank you.

Empire Today Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Nicole, our mission is to make beautiful new floors easy for all of our customers. We work with a sense of urgency until all customer concerns are addressed. We sincerely apologize for your experience and understand that we've spoken to you in regards to your...
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ID
#2152523 Review #2152523 is a subjective opinion of poster.
Service
Empire Today Carpet Installation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Melissa, customer satisfaction is our number one priority. We work with our customers from start to finish until their concerns are addressed. We sincerely regret to hear that your concerns have not been addressed, and assure you that we take matters such as this...
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ID
#2149903 Review #2149903 is a subjective opinion of poster.
Location
North Haven, Connecticut
Empire Today's reply to:

Terrible

Sarah, our mission is to make beautiful new floors easy from start to finish. We sincerely apologize for your experience, and assure you that we take your concerns seriously. We'll be following up with you shortly to start working on a resolution.
author's review
ID
#2136892 Review #2136892 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Apology

So Empire Today did a terrible job on my carpet and they needed to come back out and fix it. They did 4 or 5 appointments with me and never showed.

Finally showed up today and they used the extra piece of carpet they had left here 6 months ago that was being used as a something for us to wipe our feet on since we hadn't had a chance to run it to the dump. Can yoi believe after 6 months this pathetic company couldn't even make sure they had the supplies to finish a job. Pathetic!!!

Please people pay a little more and use a SMALL business instead that actually care about customers. Empire Today is a JOKE!!

User's recommendation: NEVER USE THEM!!

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Empire Today's reply to:

Not being serviced properly by customer service

Dear customer, our mission is to make beautiful new floors easy for all of our customers. We accomplish this mission by putting our customers first and working with a sense of urgency to address all of our customer concerns.
We want to make this right for you. Please contact us customersupport@empire-today.com so that we can begin working towards a resolution together.
Thank you,
-ET Customer Support
author's review
ID
#2089250 Review #2089250 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

your representative has terrible people skills i didn't like the way i was treated she didn't want to do her job i have two contracts with empire she told me I only have one that's all she see but after word for word she checked and found yes there were two h i was on the phone for nearly one hour and a half her name is Belle Martin so no I will never use you guys or recommend your services all I'm trying to do is have my no stain carpet inspected!!!

User's recommendation: Never.

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Empire Today's reply to:

Unsatisfied

Rebekka, customer service is our number one priority, and assure you that we put our customers first.
We know that your time is valuable, and sincerely regret to hear about your experience. We've located your order and will be in touch with you shortly.
Thank you,
-ET Customer Support
author's review
ID
#2088583 Review #2088583 is a subjective opinion of poster.
Empire Today - Unsatisfied
Empire Today - Unsatisfied
Empire Today - Unsatisfied

Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not satisfied

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Empire Today's reply to:

Rip Off

Sarah, we live by the Golden Rule, and treat all of our customers the way we would want to be treated. We take personal ownership and work with a sense of urgency to address all customer concerns.
We sincerely regret to hear that your concerns have not been addressed to your satisfaction. We’ve located your order, and will be in touch with you soon.
Thank you,
-ET Customer Support
author's review
ID
#1998772 Review #1998772 is a subjective opinion of poster.
Loss
$1400
Preferred solution
Full refund
Empire Today - Rip Off
Update by user Aug 26

Company fixed the issue and I have been provided with apology.

Original review posted by user Jun 19

Empire did not complete an installation and took months to come back and finish it. When it was finished it was poorly installed and incorrect. 4 appointments for them to come back and finish it...all no shows.

User's recommendation: No worth it.

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