Carpet and Flooring Reviews - Empire Today
824 Company responses
9 Customer testimonials
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Dear Steven, Customer satisfaction is our number one priority, and we strive to address all customer concerns from the start of their sales appointment to post installation. We thank you for bringing your concerns to our attention, and regret to hear that you remain...Read more
Saint Petersburg, Florida
Dear Kat, We view every customer purchase as an ongoing relationship, and we strive to achieve customer satisfaction every step of the way. We thank you for bringing this matter to our attention, and sincerely regret to hear that this was your experience. We’ll be in...Read more
Dear Cindy, For over 55 years we’ve been committed to providing outstanding customer service from start to finish. Our mission is to make beautiful new floors easy for all of customers and we accomplish this by putting our customers first. We’re disappointed to hear...Read more
Dear Ron, We pride ourselves in making beautiful new floors easy for our customers, and strive to accomplish this by providing exceptional customer service from beginning to end, starting with our sale appointments. We’re disappointed to hear that your sales experience...Read more
Dear Lisa, Customer care and complete satisfaction is our highest mission, and we accomplish this by providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such as...Read more
Dear Leslie, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We appreciate you making us aware of this matter, and regret to hear that you feel this way. We’ll be following up with you soon to discuss your...Read more
Dear Steve, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We appreciate you making us aware of...Read more
Dear Toni, Customer satisfaction is our number one priority, and we strive to provide an exceptional customer service experience from the initial sales appointment through post installation. We’re disappointed to know that you’re not satisfied with your repair, and...Read more
Dear Karen, Customer satisfaction is our number priority, and we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such as this...Read more
Dear Jennifer, For over 55 years, our focus has been giving our customers an exceptional customer service experience from beginning to end. At our core are the values of respect, integrity, teamwork, “customers first”, and the quality results that our brand commands....Read more
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