Carpet and Flooring Reviews - Empire Today

In the beginning back in the 1980 they were great thats why Ive been a customer since

However the past 10 years the customer satisfaction was been on a decline

They are conviniente for the payment process but the quality is not what once was and they dont stand behind their promises

I have caps on my floors the outdoor rug got mildewed

User's recommendation: If you can afford others don’t deal with Empire.

Bought an extended warranty with Empire which covered several items including $100 carpet cleaning rebate after one year. Submitted the receipt one day after carpet cleaning occurred.

Since then, have made at least 15 calls with 15 different stories, including several promises of a call from corporate, which, of course, never received!! An obvious scam!!

User's recommendation: Do niot do business with Empire!! Has a 1.76/5 rating on BBB.

Hired install for a short 9-10 ft hall (vinyl plan).....they couldnt finish on day 1-took over a week to come back & still not done......left steel plate exposed (said couldnt trim in & horrid gaps @ seams)they blamed every dept & offered NO solution...will never use again & will never recommend (as I have told my entire development)

User's recommendation: DON’T HIRE EMPIRE.

They either don't call back or they send contractors out to fix issues, and they don't have the supplies to fix the issues. Once the contractors leave, you have to start over with no call backs again. I have been trying to get the San Francisco office to fix the bad installation since June 2021.

User's recommendation: Don't bother.

Yes we had are kitchen and bathroom floors done and when they did the bathroom ! They removed the toilet and put it in the bathtub or took it out they chipped the tub some how the size of a nickel maybe a little bigger they had are shower curtin covering it !

now we've been waiting for a response from the company it's been 2 weeks now .. and still waiting !

User's recommendation: be sure and LOOK at ever thing.

I would absolutely not recommend Empire Today. I placed an order for carpet, but changed my mind on the order within the 3 days they give you to cancel.

I called to cancel, but they ended up not even cancelling it but rescheduling my install. I found that out a week later. I have been trying to cancel since then, but it has been 2 weeks with no luck.

It should be as easy to cancel as it is to order. Stay away!!!

User's recommendation: Stay away!! They are shady!

We had scheduled to have flooring in our upstairs and the kitchen.

The upstairs and staircases were done.

The finishing work is poor, and they did not put back furniture nor clean up.

The kitchen was scheduled for another day. After waiting that morning, they cancelled at the last minute.

It was rescheduled, only for the same thing to happen again. After that, we cancelled and asked for our down payment to be returned.

It has now been almost a month, and we still have not received the check. Every week I call and am told that it is in the mail.

User's recommendation: Do NOT use this company!!

Had new floors installed kitchen, family room and laundry room , laminate pieces sticks up in many places asked for help from Empire for 4 months and no help , installers come when they want, and the time that they want, no return calls from the company called many times and email them no response our home is torn up waiting for a response installers told us floor should be replaced, installers did a inspection took pictures we even bought extended warranty Do8extended extended warranty

User's recommendation: Do not use Empire Today no help at all.