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What Their Customers Are Saying

Empire Today - Great Experience!

Empire Today
We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank... Read more

Empire Today - Shopping at Home was so Easy!

Empire Today
I like the fact that Empire Today came into house, brought the samples and discussed everything while they were here. I didn’t have to go get the samples and bring them home and I didn’t have to pay to have them come. I had the multi-color carpets installed in the stairways and the upstairs bedroom. It looks clean and neat. Also, I was extremely pleased with the service when I was buying the carpeting and with the men who came to install the... Read more

Empire Today - Great Prices, Incredible Service

Empire Today
I called several places, but Empire Today was the only one that talked to me on a Saturday afternoon and scheduled a person to come out Monday. Everybody else waited until Monday or Tuesday to even call me back. I had hardwood installed in my master bedroom. It was in our price range and they could do it in the timeframe that we needed. The color is great and they're easy upkeep. They're better than my original hardwood in the rest of my house... Read more
Empire Today's reply to:

Dear Sandeep, Customer care and complete satisfaction is our highest mission, and we accomplish this by providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such...
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Product
Empire Today Carpet Installation
I didn't like
  • Not trust worthy
  • Sales person lie to me
#1076226
Empire Today's reply to:

Dear Suzanne, As a national leader in the installed home improvement and home furnishings industry, our goal is to provide every customer with world-class service, and we achieve this mission by putting our customers first. We regret to hear that your experience did...
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Product
Empire Today Carpet Installation
I liked
  • Customer service
#1075662
Empire Today's reply to:

Dear Tina, We strive to leave a positive impression from the start of your sales appointment until the completion of your installation. Customer satisfaction is our number one priority, and your concerns are of much importance to us. We regret to hear that you were...
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Product
Empire Today Customer Care
I didn't like
  • Lack of respect
#1074838

Paul was most helpful and courteous to me, he measured my bedroom for a laminated floor, He was very precised and gave me a great quote that I could not turn down. we scheduled a date to put my oak laminated floor and I cannot wait to see the finish product.. I was...
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Product
Empire Today Customer Care
I liked
  • Honesty
#1073919
Empire Today's reply to:

Dear Jessica, For over 55 years we have been committed to help customers find quality Carpet, Flooring and Window Treatments, and strive to leave a positive impression from start to finish. We appreciate you making us aware of your concerns, and assure you that we take...
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Product
Empire Today Customer Care
I didn't like
  • Any of it
#1070352
Empire Today's reply to:

Dear Mr. and Mrs. Michalski, It’s our goal to provide award-winning customer service before, during and after your installation. We view all customer purchases not only as a one-time event, but as an ongoing partnership. We understand that we’re currently working with...
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Product
Empire Today Carpet Flooring
I didn't like
  • Broken promise
#1070055

Had a great experience putting laminate floors thru out my home! Price was so good, came on time, workers were very nice & spoke English :-) And it was laid perfectly Done in one day.. Looks wonderful!! Couldn't be more pleased & would highly recommend to others!!...
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#1069756
Empire Today's reply to:

Dear Christine, At the core of our mission is our commitment to customer satisfaction. We aim to address every customer concern until a solution is reached, and always put our customers first. We thank you for bringing your concerns to our attention, and assure you...
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Product
Empire Today Flooring Installation
#1065623
Empire Today's reply to:

Dear Nina, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. We appreciate you making us aware of your concerns and understand that your order has been cancelled...
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Product
Empire Today Carpet Installation
I liked
  • Saleswoman lilith was great
I didn't like
  • Made me wait on hold for 34 minutes
  • Electronically charged me but refused to issue electronic refund
  • Rescheduled me one month later without telling me
#1065184
Empire Today's reply to:

Dear Tim, Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your concerns are important to us, and we’ll be following up with you shortly to address your concerns. Thank you. -ET Customer Support
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Product
Empire Today Flooring Installation
I liked
  • Originally liked salesperson -
  • Were fast
I didn't like
  • Having an actual repair team come fix issue
#1061545