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What Their Customers Are Saying ?

Empire Today - Great Experience!

Empire Today
We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank... Read more

Empire Today - Shopping at Home was so Easy!

Empire Today
I like the fact that Empire Today came into house, brought the samples and discussed everything while they were here. I didn’t have to go get the samples and bring them home and I didn’t have to pay to have them come. I had the multi-color carpets installed in the stairways and the upstairs bedroom. It looks clean and neat. Also, I was extremely pleased with the service when I was buying the carpeting and with the men who came to install the... Read more

Empire Today - Great Prices, Incredible Service

Empire Today
I called several places, but Empire Today was the only one that talked to me on a Saturday afternoon and scheduled a person to come out Monday. Everybody else waited until Monday or Tuesday to even call me back. I had hardwood installed in my master bedroom. It was in our price range and they could do it in the timeframe that we needed. The color is great and they're easy upkeep. They're better than my original hardwood in the rest of my house... Read more
Dear Ron, We pride ourselves in making beautiful new floors easy for our customers, and strive to accomplish this by providing exceptional customer service from beginning to end, starting with our sale appointments. We’re disappointed to hear that your sales experience...
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#1116488
Empire Today's reply to:

Dear Lisa, Customer care and complete satisfaction is our highest mission, and we accomplish this by providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such as...
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#1115313
Empire Today's reply to:

Dear Leslie, Our customers are our number one priority, and we strive to provide a positive experience from start to finish. We appreciate you making us aware of this matter, and regret to hear that you feel this way. We’ll be following up with you soon to discuss your...
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Covington, Georgia
#1114810
Empire Today's reply to:

Dear Steve, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We appreciate you making us aware of...
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#1113604
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Empire Today - Return vist to fix original installation
Dear Toni, Customer satisfaction is our number one priority, and we strive to provide an exceptional customer service experience from the initial sales appointment through post installation. We’re disappointed to know that you’re not satisfied with your repair, and...
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#1112105
Empire Today's reply to:

Dear Karen, Customer satisfaction is our number priority, and we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and assure you that we take matters such as this...
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I didn't like
  • Poor installation
  • Enitre dealing - never again
#1110298
Dear Jennifer, For over 55 years, our focus has been giving our customers an exceptional customer service experience from beginning to end. At our core are the values of respect, integrity, teamwork, “customers first”, and the quality results that our brand commands....
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I liked
  • Honesty
  • Customer service
I didn't like
  • Lack of respect
  • Customer service is non existent
#1107041
Empire Today's reply to:

Dear Dewitt, We strive to leave a positive impression from our sales appointment until post installation, and commit to making beautiful new floors easy for all of our customers. We are disappointed to hear that your experience did not meet your expectations, and...
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I didn't like
  • Lack of caring
#1103095
Empire Today's reply to:

Empire Today - Unhappy
Empire Today - Unhappy
Empire Today - Unhappy
Dear Dan, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we accomplish our mission by providing our customers with the best quality service nationwide. We appreciate you making us aware of this matter. We’ll be following up with...
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Tulsa, Oklahoma
I didn't like
  • Work
#1101975
Empire Today's reply to:

Dear Toby and Hillary Chance, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Your concerns are important to us, and we’ll continue to follow up with you until a resolution is...
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#1096700