What Their Customers Are Saying

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All testimonials are provided and verified by Empire Today. Verified testimonials on Opinion Corp is a paid feature of the platform.

Extreemely Satisfied

Empire Today
Had carpet installed on July 3ed 2020,,,,job was done efficently, men went above and beyond, I reccomend Empire Today to every one
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Excellent service

Empire Today
This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given more off the price. The installers Greg and James were prompt, courteous, careful, and professional. They made sure we were happy with the job. You could tell they loved what they did. They didn’t try to finish the job in one day but took their time and did the best job possible. Amazing!
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Great Experience!

Empire Today
We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank you Empire Today! Job well done!! Hollie Arnold
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Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

Empire Today's reply to:

Empire Today - The WORST service experience of our LIVES!
Empire Today - The WORST service experience of our LIVES!
Empire Today - The WORST service experience of our LIVES!
Empire Today - The WORST service experience of our LIVES!
Empire Today - The WORST service experience of our LIVES!
Empire Today - The WORST service experience of our LIVES!
Dear Thomas, Customer satisfaction is our number one priority. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and regret to hear about your experience. We'd like to further assist you but...
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#2434264 Review #2434264 is a subjective opinion of poster.

Happy with service

Jose Vera came to install our carpets yesterday and we were so pleased! he was very professional and did an amazing job! Thank you

User's recommendation: Def give them a call.

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ID
#2433133 Review #2433133 is a subjective opinion of poster.
Location
Winter Haven, Florida
Empire Today's reply to:

Donna, our mission is to make beautiful new floors easy for all of our customers. With over three million satisfied customers, we’ve achieved our vision to become America’s first choice for installed flooring. We regret to hear that your experience with us, was not...
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#2427588 Review #2427588 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Issabelle, we strive to make beautiful new floors easy for all customers, from start to finish. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and understand that we've spoken to you in...
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#2417822 Review #2417822 is a subjective opinion of poster.
Location
Austin, Texas
Empire Today's reply to:

Terrible

Carlos, customer satisfaction is our number one priority. We work with our customers from start to finish until their concerns are addressed.
We sincerely regret to hear that your concerns have not been addressed, and assure you that we take matters such as this seriously. We'll be in touch with you shortly to start working on a resolution.
Thank you,
-ET Customer Support
author's review
ID
#2309063 Review #2309063 is a subjective opinion of poster.
Loss
$800
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

moved all the furniture out of my 5 bedroom the night before to find out the day of installation they only had enough carpet for two. called costumer service they don't care.

they told me it would take 3 days.if i have to sleep on the floor with my 4 kids i can wait to have another company installed the carpet in my house. i will cancel on Monday F this company

User's recommendation: go to home depot.

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Empire Today's reply to:

Cancelation

Clara, customer satisfaction is our number one priority. We work with our customers from start to finish until their concerns are addressed.
We sincerely regret to hear that your concerns have not been addressed, and assure you that we take matters such as this seriously. We'll be in touch with you shortly to start working on a resolution.
Thank you,
-ET Customer Support
author's review
ID
#2300474 Review #2300474 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

After I prepared my house for install, was called the night before and have cancellation. So I want to cancel and told there is a fee..yet I took off work and worked and packed and I am not getting paid.

Tne whole experience was horrible I wanted a Saturday call so I could see the samples and instead they came at 9pm

Very unhappy,,no product and want cancelled. Thanks Clara Tornow

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Empire Today's reply to:

Sarah, We strive to make beautiful new floors easy for all of our customers nationwide. We sincerely regret to hear that your installation experience did not go as planned. Please email us your account information such as: street address, phone number, or email used to...
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#2300464 Review #2300464 is a subjective opinion of poster.
Empire Today's reply to:

Cancellation Issue

Linda, customer satisfaction is our number one priority. We assure you that we work with our customers from start to finish until we accomplish our mission of making beautiful new floors easy.
We regret to hear that your experience did not meet your expectations, and sincerely apologize for the inconvenience. We'll be further reviewing your concerns.
Thank you,
-ET Customer Support
author's review
ID
#2289420 Review #2289420 is a subjective opinion of poster.
Preferred solution
Cancel Contract

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I reached out to Customer Service at Empire Today regarding cancelling order but was told I did not need to send the notice of cancellation as I was assigned a job number requesting cancellation of contract which I signed today, November 17, 2020, and was told someone would contact me in 24 hours. The contract states Empire Today must receive notice of cancellation by midnight of November 20, 2020.

Nowhere in the contract is there an email address for sending notice of cancellation though they emailed contract to me. I will send notice of cancellation by express mail/request signature.

User's recommendation: Buyer Beware.

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Verified Reviewer
Empire Today's reply to:

Debbie, customer satisfaction is our number one priority, and strive to make beautiful new floors easy for all our customers. This is not the experience that we wish for our customers, and we sincerely apologize for this matter. We'd like to follow up with you, but...
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#2281316 Review #2281316 is a subjective opinion of poster.

Contact Empire Today Customer Service

Website:
www.empiretoday.com
Mailing Address:
333 Northwest Avenue
Northlake, Illinois 60164
United States
Phone:
(800) 588-2300
Contact Empire Today Customer Service

Latest Question

underlayment question

I'm having a vinyl planking floor installed in my basement and I'm concerned that the underlayment that you suggest (soundBuffer) will not do the best job for moisture. I see a number of dimple type underlayments on the market...

Empire Today Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Madine, our mission is to make beautiful new floors easy for all of our customers. We accomplish this mission by putting our customers first and working with a sense of urgency to address all of our customer concerns. We want to make this right for you. Please contact...
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Resolved
ID
#2261651 Review #2261651 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
Empire Today's reply to:

Customer service was not friendly or helpful

Willie, customer satisfaction is our number one priority, and we work with a sense of urgency to address all customer concerns.
We sincerely regret to hear that your installation was not completed as scheduled. We've located your order and will be in touch with you shortly.
Thank you,
-ET Customer support
author's review
ID
#2211794 Review #2211794 is a subjective opinion of poster.
Preferred solution
Price reduction

Measured my rooms wrong didnt have enough carpet to do my rooms. Was giving me the run a around on the dates they could come back to finish my rooms, Customer service was horrible everyone had attitudes, its wasnt my fault sale guy measured wrong and I have guess coming in floor still not done..

Never again! Smh

User's recommendation: Never!

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Empire Today's reply to:

Horrible products and installatiin

Nicole, customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers.
We sincerely apologize for your experience and will be further reviewing your concerns.
Thank you,
-ET Customer Support
author's review
ID
#2203860 Review #2203860 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Pros
  • No pros
Cons
  • Horrible quality of products
  • Bad customer service
  • Terrible installation
Loss
$5000
Preferred solution
Full refund or replace carpet with one of better quality at no charge to me

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Horrific! Stay far away!

If you saw the product they installed in my home and the amount of money I'm paying you would be shocked. They are sheisters. From the salespeople to the management. They want ME to pay for an upgrade to fix the shoddy product they sold me!

Stay away! There are reputable companies around who will charge you significantly less and stand by their work and products.

Do your research! Message me for pictures of what they install

User's recommendation: Get a different company.

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Verified Reviewer
Empire Today's reply to:

Stephen, over the past 60 years we've serviced over three million satisfied customers, and assure you that customer satisfaction is our number one priority. We strive to leave a positive impression during our in-home consultations and regret to hear that this was...
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#2166416 Review #2166416 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Empire Today - Empire does not stand behind their products and will not respond timely to inquiries
Tricia, our mission is to make beautiful new floors easy for all of our customers. We accomplish this mission by putting our customers first and working with a sense of urgency to address all of our customer concerns. We've located your order and will be following...
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ID
#2164900 Review #2164900 is a subjective opinion of poster.
Product
Empire Today Flooring

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Nicole, our mission is to make beautiful new floors easy for all of our customers. We work with a sense of urgency until all customer concerns are addressed. We sincerely apologize for your experience and understand that we've spoken to you in regards to your...
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ID
#2152523 Review #2152523 is a subjective opinion of poster.
Service
Empire Today Carpet Installation