What Their Customers Are Saying

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Extreemely Satisfied

Empire Today
Had carpet installed on July 3ed 2020,,,,job was done efficently, men went above and beyond, I reccomend Empire Today to every one
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Excellent service

Empire Today
This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given more off the price. The installers Greg and James were prompt, courteous, careful, and professional. They made sure we were happy with the job. You could tell they loved what they did. They didn’t try to finish the job in one day but took their time and did the best job possible. Amazing!
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Great Experience!

Empire Today
We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank you Empire Today! Job well done!! Hollie Arnold
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New Reviewer
Empire Today's reply to:

Rodney, we're sorry that you've had this experience. We're looking into this and we'll reach out to you soon to discuss things further.
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ID
#2953603 Review #2953603 is a subjective opinion of poster.
Location
Hampton, Virginia
Empire Today's reply to:

I am not able to cancel.

Dear customer, we regret that you've had this experience. We want to help, but we're having trouble finding the correct account. Please email your account and contact information to us at customersupport@empire-today.com so we can further assist you.
author's review
ID
#2782950 Review #2782950 is a subjective opinion of poster.

I would absolutely not recommend Empire Today. I placed an order for carpet, but changed my mind on the order within the 3 days they give you to cancel.

I called to cancel, but they ended up not even cancelling it but rescheduling my install. I found that out a week later. I have been trying to cancel since then, but it has been 2 weeks with no luck.

It should be as easy to cancel as it is to order. Stay away!!!

User's recommendation: Stay away!! They are shady!

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Empire Today's reply to:

The worst experience I have had

Lenore, customer satisfaction is our number one priority, and assure you that we work with our customers from start to finish until their concerns have been addressed.
This is not the experience that we wish for our customers, and sincerely regret to hear about the inconvenience. We've located your order and will be in touch with you shortly to start working on a resolution.
Thank you,
-ET Customer Support
author's review
ID
#2710308 Review #2710308 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

We had scheduled to have flooring in our upstairs and the kitchen.

The upstairs and staircases were done.

The finishing work is poor, and they did not put back furniture nor clean up.

The kitchen was scheduled for another day. After waiting that morning, they cancelled at the last minute.

It was rescheduled, only for the same thing to happen again. After that, we cancelled and asked for our down payment to be returned.

It has now been almost a month, and we still have not received the check. Every week I call and am told that it is in the mail.

User's recommendation: Do NOT use this company!!

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Empire Today's reply to:

Poor customer service

David, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency.
We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns.
Thank you,
- ET Customer Support
author's review
ID
#2639233 Review #2639233 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Loss
$2500
Preferred solution
Price reduction and new flooring installed
New Reviewer

Had new floors installed kitchen, family room and laundry room , laminate pieces sticks up in many places asked for help from Empire for 4 months and no help , installers come when they want, and the time that they want, no return calls from the company called many times and email them no response our home is torn up waiting for a response installers told us floor should be replaced, installers did a inspection took pictures we even bought extended warranty Do8extended extended warranty

User's recommendation: Do not use Empire Today no help at all.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Empire Today's reply to:

Empire Today - Just an honest review
Empire Today - Just an honest review
Empire Today - Just an honest review
Empire Today - Just an honest review
Empire Today - Just an honest review
Empire Today - Just an honest review
Tim, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your installation concerns....
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ID
#2585516 Review #2585516 is a subjective opinion of poster.
Service
Empire Today Installation
Empire Today's reply to:

Very unhappy with the quality of the product

Petra, we strive to make beautiful new floors easy for all customers, from start to finish. We put our customers first and act with a sense of urgency to address every concern.
We want every customer to be satisfied, and are not happy that you've had a bad experience. We'll be in touch with you shortly to discuss your experience.
Thank you,
-ET Customer Support
author's review
ID
#2572174 Review #2572174 is a subjective opinion of poster.
Loss
$1900
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Empire Today - Very unhappy with the quality of the product

I had Berber carpet in installed in 3 bedrooms on Feb. 11.

The installers were great .Now 4 months later the carpet is worn down in the walkway and in front of my desk. I contacted Customer Service and was told to get it cleaned. What ??? It is brand new.

I did file a claim and an Inspector came out on May 6.

Took pictures and sent them to Empire. Empire closed the case.

User's recommendation: Do NOT use Empire. Poor product quality . Poor Customer Service.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Empire Today's reply to:

Karen, customer satisfaction is our number one priority, and strive to address every customer concern with a sense of urgency. We appreciate you bringing this matter to our attention and will be in touch with you shortly to further address your product concerns.
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ID
#2563976 Review #2563976 is a subjective opinion of poster.
Empire Today's reply to:

Terrible Experience

Kelly, customer satisfaction is our number one priority. We work with our customers from start to finish until their concerns are addressed.
We sincerely regret to hear that your concerns have not been addressed, and assure you that we take matters such as this seriously. We'll be in touch with you shortly to start working on a resolution.
Thank you,
-ET Customer Support
author's review
ID
#2556834 Review #2556834 is a subjective opinion of poster.
Preferred solution
I would like them to send out a professional cleaner to get whatever is on the floor left by the installers up. If it can not be cleaned replace it.
New Reviewer

The Sales Rep measurements were all wrong. They left a

WHOLE room off the order/quote.

Then the warehouse sent the installers out without enough materials.

We had to wait TWO weeks for them to complete the job without a working kitchen during this time. Once they finally got the balance of the material in the installers got some somthing on the new hardwood floor, and it won't come off.

User's recommendation: Beware.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Empire Today's reply to:

Raul, we strive to make beautiful new floors easy for all customers, from start to finish. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and are not happy that you've had a bad...
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ID
#2483509 Review #2483509 is a subjective opinion of poster.
Service
Empire Today Installation

Contact Empire Today Customer Service

Website:
www.empiretoday.com
Mailing Address:
333 Northwest Avenue
Northlake, Illinois 60164
United States
Phone:
(800) 588-2300
Contact Empire Today Customer Service

Latest Question

underlayment question

I'm having a vinyl planking floor installed in my basement and I'm concerned that the underlayment that you suggest (soundBuffer) will not do the best job for moisture. I see a number of dimple type underlayments on the market...

Empire Today Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Empire Today's reply to:

Empire Today - The WORST service experience of our LIVES!
Empire Today - The WORST service experience of our LIVES!
Empire Today - The WORST service experience of our LIVES!
Empire Today - The WORST service experience of our LIVES!
Empire Today - The WORST service experience of our LIVES!
Empire Today - The WORST service experience of our LIVES!
Dear Thomas, Customer satisfaction is our number one priority. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and regret to hear about your experience. We'd like to further assist you but...
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ID
#2434264 Review #2434264 is a subjective opinion of poster.

Happy with service

Jose Vera came to install our carpets yesterday and we were so pleased! he was very professional and did an amazing job! Thank you

User's recommendation: Def give them a call.

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ID
#2433133 Review #2433133 is a subjective opinion of poster.
Location
Winter Haven, Florida
New Reviewer
Empire Today's reply to:

Donna, our mission is to make beautiful new floors easy for all of our customers. With over three million satisfied customers, we’ve achieved our vision to become America’s first choice for installed flooring. We regret to hear that your experience with us, was not...
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ID
#2427588 Review #2427588 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer Junior Reviewer
Empire Today's reply to:

Issabelle, we strive to make beautiful new floors easy for all customers, from start to finish. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and understand that we've spoken to you in...
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ID
#2417822 Review #2417822 is a subjective opinion of poster.
Location
Austin, Texas
Empire Today's reply to:

Terrible

Carlos, customer satisfaction is our number one priority. We work with our customers from start to finish until their concerns are addressed.
We sincerely regret to hear that your concerns have not been addressed, and assure you that we take matters such as this seriously. We'll be in touch with you shortly to start working on a resolution.
Thank you,
-ET Customer Support
author's review
ID
#2309063 Review #2309063 is a subjective opinion of poster.
Loss
$800
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

moved all the furniture out of my 5 bedroom the night before to find out the day of installation they only had enough carpet for two. called costumer service they don't care.

they told me it would take 3 days.if i have to sleep on the floor with my 4 kids i can wait to have another company installed the carpet in my house. i will cancel on Monday F this company

User's recommendation: go to home depot.

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Empire Today's reply to:

Cancelation

Clara, customer satisfaction is our number one priority. We work with our customers from start to finish until their concerns are addressed.
We sincerely regret to hear that your concerns have not been addressed, and assure you that we take matters such as this seriously. We'll be in touch with you shortly to start working on a resolution.
Thank you,
-ET Customer Support
author's review
ID
#2300474 Review #2300474 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

After I prepared my house for install, was called the night before and have cancellation. So I want to cancel and told there is a fee..yet I took off work and worked and packed and I am not getting paid.

Tne whole experience was horrible I wanted a Saturday call so I could see the samples and instead they came at 9pm

Very unhappy,,no product and want cancelled. Thanks Clara Tornow

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