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What Their Customers Are Saying ?

Empire Today - Excellent service

Empire Today
This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given more off the price. The installers Greg and James were prompt, courteous, careful, and professional. They made sure we were happy with the job. You could tell they loved what they... Read more

Empire Today - Great Experience!

Empire Today
We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank... Read more

Empire Today - Shopping at Home was so Easy!

Empire Today
I like the fact that Empire Today came into house, brought the samples and discussed everything while they were here. I didn’t have to go get the samples and bring them home and I didn’t have to pay to have them come. I had the multi-color carpets installed in the stairways and the upstairs bedroom. It looks clean and neat. Also, I was extremely pleased with the service when I was buying the carpeting and with the men who came to install the... Read more
Empire Today's reply to:

Dear David, Customer satisfaction is our number one priority, and we strive to make beautiful new floors easy for all of our customers. From the sales appointment process until post installation, our customers always come first. We regret to hear that your experience...
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Billerica, Massachusetts
#1272358
Dear Danny, We strive to leave a positive impression from start to finish for all of our customers. Putting customers first is one of the key values, which helps us achieve our mission of making beautiful new floors easy. We regret to hear that you were not satisfied...
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#1259235
Empire Today's reply to:

Dear Marc, Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation. We regret to hear about your experience, and understand that we’ve spoken to you in regards to your concerns. If you...
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#1245073
Empire Today's reply to:

Dear Phil, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide. We thank you for bringing your concerns to our attention, and we’ll continue to work with you until your concerns are fully...
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Haddam, Connecticut
#1226256
We appreciate the customer contacting us regarding their concerns. As stated in the customer’s complaint, the manufacturer sent an independent inspector to review the installed floor. The conclusion was that the home was not kept in normal humidity conditions as...
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#1219656
Empire Today's reply to:

Dear Kathleen, Customer satisfaction is our number one priority, and we assure you that we work with our customers from start to finish until their concerns are addressed. We regret to hear that you remain unsatisfied, and are aware that we’re currently working with...
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#1219610
Empire Today's reply to:

Empire Today - No resolution, yet
Empire Today - No resolution, yet
Empire Today - No resolution, yet
Empire Today - No resolution, yet
Dear Toni, Your concerns are important to us, and we assure you that we work with our customers day in and day out until their concerns are fully addressed. We understand that this has been a frustrating matter for you, and we’ll be in touch with you shortly to...
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#1202493
Empire Today's reply to:

Dear Customer, We’re thrilled to hear that your concerns were addressed in a timely manner, and are glad to know that we made beautiful new floors easy for you! We hope to work with you on future projects. Thank you for sharing! -ET Customer Support
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#1200181
Empire Today's reply to:

Dear Steven, Customer satisfaction is our number one priority, and we strive to address all customer concerns from the start of their sales appointment to post installation. We thank you for bringing your concerns to our attention, and regret to hear that you remain...
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Saint Petersburg, Florida
#1141728
Empire Today's reply to:

Dear Kat, We view every customer purchase as an ongoing relationship, and we strive to achieve customer satisfaction every step of the way. We thank you for bringing this matter to our attention, and sincerely regret to hear that this was your experience. We’ll be in...
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#1130436