Carpet and Flooring Reviews - Empire Today
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Company
responses
A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
Dear Tim, Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your concerns are important to us, and we’ll be following up with you shortly to address your concerns. Thank you. -ET Customer Support
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I liked
- Were fast
- Originally liked salesperson -
I didn't like
- Having an actual repair team come fix issue
Dear Sheila, Our mission is to “Make beautiful new floors easy,” for our nationwide customers, and we’re committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. We appreciate you making us aware of...
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Product
I didn't like
- Customer service
- No show installation
Dear Ashok, We view every customer purchase as the start of an ongoing relationship, and strive to leave a positive lasting impression during our sale appointments. We regret to hear about your experience, and assure you that your concerns are important to us. We’ll...
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Dear Chris, Customer satisfaction is a priority for us, and we assure you that we work with our customers from beginning to end in order to address their concerns. Your feedback is valuable to us, and we’ll be in contact with you shortly to start working towards a...
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Dear Chris, To us, customers always come first, and we strive to improve our customer experiences each day. We thank you for your feedback and understand that we have spoken to you in regards to your concerns. We’ll continue to follow up until a solution is reached....
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Dear Michael, In order to achieve our vision to become America’s first and best choice for installed flooring, we put forth the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands. We thank you for bringing your...
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Westbury, New York
Product
I didn't like
- That they did not come the day they were supposed to
Dear Jody, We are committed to consistently providing our customers with the best quality service nationwide, and view every customer purchase not as a one-time event, but as the beginning of an ongoing partnership. We thank you for being a repeat customer, and assure...
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Dear Paul, We are dedicated to achieving our vision of becoming America’s first and best choice for installed flooring. This vision could not be possible without customers like you, therefore our goal is to ensure that all customer concerns get addressed. We appreciate...
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Palo Alto, California
Product
I liked
- That i am not a customer who would have been further abused
I didn't like
- No corporate oversite
- Not accountability broken promises waste my time twice
- Idiots
Dear Sara, Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands. We appreciate you making us aware of this...
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Dear Yan, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your...
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Schenectady, New York
Product
I didn't like
- Job quality
- Lack of communication
- Poor customer service
