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What Their Customers Are Saying

Empire Today - New Carpet in my Living Room, Can't Ask for More!

Empire Today
I was genuinely surprised by the experience I had with Empire Today. A sales person came to my home at the scheduled time and with samples in hand. I was interested in replacing my living room, ivory colored carpet due to small stains and some ware. I wasn't initially sure what color or style to pick but the sales person was very helpful and informative of my options considering the way I use the space. We looked at several product samples...

A+ Service! Empire Today did an EXCELLENT job on Carpet and Vinyl Flooring in my home

Empire Today
They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and window treatments. The result is beautiful. The carpet looks great, and I get so many compliments on how good the basement floor looks. I love the window treatments too. And, they did a beautiful stair runner! The installers were very polite, and worked VERY HARD all day to make sure the floors looked perfect. We are very, very...

Highly Recommend Empire Today

Empire Today
I just got my new laminate flooring in and it looks wonderful! The installers were very polite and helped move everything back in, even the stuff that I had moved out on my own earlier in the day. My salesman, Cory P. was very nice and if I came in with a lower price from another company, he made sure he either matched it or lowered their price. I recommend this company to anyone who is looking for a great deal and great service! Elisa R.
Empire Today's reply to:

Dear Sara, Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands. We appreciate you making us aware of this...
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Wilmington, Delaware
#1050500
Empire Today's reply to:

Dear Yan, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your...
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Schenectady, New York
I didn't like
  • Poor customer service
  • Job quality
  • Lack of communication
#1050401
Empire Today's reply to:

Dear Jenny, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. Your concerns are important to us and we’ll be following up with you shortly to learn more and start...
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#1046922
Empire Today's reply to:

Dear Laurie, Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, and “customers first.” It is our goal to address every customer concern, and assure you that your concerns are of...
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I liked
  • Im pissed
I didn't like
  • I am pissed
#1045761
Empire Today's reply to:

Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Empire Today - Disappointed Customer
Dear Customer, We are committed to customer satisfaction and strive to accomplish our mission of “Making beautiful new floors easy,” each and every day. It is our goal to make sure that every concern is addressed, and we’d like the opportunity to follow up with you and...
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#1042753
Dear Cheryl, Customer satisfaction is our top priority, and our goal is for each customer to have a positive experience from start to finish. We value each transaction not as a one-time event, but as the beginning of a continuous relationship. We appreciate you...
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#1040348
Empire Today's reply to:

Dear Laurie, Our mission is to make beautiful new floors easy for our customers. At the core of this mission is our commitment to customer satisfaction. We appreciate you bringing your concerns to our attention and are aware that we are currently working with you...
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#1037113
Empire Today's reply to:

Dear Carolyn, Our mission is to make beautiful new floors easy for our customers, and we assure you that your concerns are very important to us. We will be following up with you shortly to continue working towards a solution. Thank you. ET Customer Support
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#1029264
Empire Today's reply to:

Dear Kenneth, We regret to hear that your experience was not a positive one, and are aware that we addressed your concerns and completed a repair this past November. If you continue to have questions and concerns regarding your floor, please reach us at...
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Memphis, Tennessee
I liked
  • Look of the tile and carpet before installation
  • Look of the carpet and tile
I didn't like
  • Manager steve coudriet and the sloppy installation
  • Everything else about the experience
#1027366
Dear Gerardo, We appreciate you making us aware of your concerns, and sincerely apologize for the miscommunication that you have received. We will review your concerns further and will be in contact with you shortly to start working towards a solution. Thank you for...
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#1025294