What Their Customers Are Saying ?

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Empire Today - Extreemely Satisfied

Empire Today
Had carpet installed on July 3ed 2020,,,,job was done efficently, men went above and beyond, I reccomend Empire Today to every one
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Empire Today - Excellent service

Empire Today
This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given more off the price. The installers Greg and James were prompt, courteous, careful, and professional. They made sure we were happy with the job. You could tell they loved what they did. They didn’t try to finish the job in one day but took their time and did the best job possible. Amazing!
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Empire Today - Great Experience!

Empire Today
We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank you Empire Today! Job well done!! Hollie Arnold
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Empire Today's reply to:

Empire Today - Not being serviced properly by customer service

Dear customer, our mission is to make beautiful new floors easy for all of our customers. We accomplish this mission by putting our customers first and working with a sense of urgency to address all of our customer concerns.
We want to make this right for you. Please contact us customersupport@empire-today.com so that we can begin working towards a resolution together.
Thank you,
-ET Customer Support
author's review
ID
#2089250 Review #2089250 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

your representative has terrible people skills i didn't like the way i was treated she didn't want to do her job i have two contracts with empire she told me I only have one that's all she see but after word for word she checked and found yes there were two h i was on the phone for nearly one hour and a half her name is Belle Martin so no I will never use you guys or recommend your services all I'm trying to do is have my no stain carpet inspected!!!

User's recommendation: Never.

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Empire Today's reply to:

Empire Today - Unsatisfied

Rebekka, customer service is our number one priority, and assure you that we put our customers first.
We know that your time is valuable, and sincerely regret to hear about your experience. We've located your order and will be in touch with you shortly.
Thank you,
-ET Customer Support
author's review
ID
#2088583 Review #2088583 is a subjective opinion of poster.
Empire Today - Unsatisfied
Empire Today - Unsatisfied
Empire Today - Unsatisfied

Our company has paid in full it's been three weeks and my carpet work has not been completed and my company is not satisfied

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Empire Today's reply to:

Empire Today - Rip Off

Sarah, we live by the Golden Rule, and treat all of our customers the way we would want to be treated. We take personal ownership and work with a sense of urgency to address all customer concerns.
We sincerely regret to hear that your concerns have not been addressed to your satisfaction. We’ve located your order, and will be in touch with you soon.
Thank you,
-ET Customer Support
author's review
ID
#1998772 Review #1998772 is a subjective opinion of poster.
Loss
$1400
Preferred solution
Full refund
Empire Today - Rip Off

Empire did not complete an installation and took months to come back and finish it. When it was finished it was poorly installed and incorrect. 4 appointments for them to come back and finish it...all no shows.

User's recommendation: No worth it.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Katrina, our mission is to make beautiful new floors easy for our nationwide customers from start to finish. We sincerely apologize for your experience, and understand that we've completed the installation and have offered an accommodation for the inconvenience. If...
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ID
#1997280 Review #1997280 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Empire Today's reply to:

Edward, Customer satisfaction is our number one priority. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and regret to hear about your experience. We've located your account information...
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ID
#1996955 Review #1996955 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Dear Kannan, we strive to provide an exceptional customer experience from start to finish. This means that from pre to post installation we work with our customers until their concerns are addressed to their satisfaction. We regret to hear that your experience did not...
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ID
#1980419 Review #1980419 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

Empire Today's reply to:

Empire Today - Terrible job
Empire Today - Terrible job
Dear David, Customer satisfaction is our number one priority. We put our customers first and act with a sense of urgency to address every concern. We want every customer to be satisfied, and regret to hear about your experience. We've located your account...
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ID
#1965703 Review #1965703 is a subjective opinion of poster.
Location
Portland, Oregon
Product
Empire Today Flooring

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Empire Today's reply to:

Dear Deborah, Our mission is to make beautiful new floors easy for all of our customers nationwide. We achieve this mission by putting our customers first and working with a sense of urgency to address their concerns. We sincerely apologize for your experience, and...
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Resolved
ID
#1930833 Review #1930833 is a subjective opinion of poster.
Location
Bradenton, Florida
Empire Today's reply to:

Empire Today - Cancelled refund

Dear Florence,

Our mission is to make beautiful new floors easy for all our nationwide customers. We strive to provide exceptional customer service from start to finish.

We regret to hear that your concerns have not been addressed, and assure you that we take matters such as these seriously. We’ve located your order, and we’ll be in touch with you shortly to discuss your concerns.

Thank you,
-ET Customer Support
author's review
ID
#1850642 Review #1850642 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Empire rep can to my house on 3/17/20 for estimate, he told I have to put deposit to secure, is like they are taught to demand a deposit. So carefully analysis, I decided to cancel it the same day, which was the 3/17/20.

When I called to cancel, the guy told me my money $829.59 should be on my debit card within 5 to 7days. Today is 4/2/20, up to now I haven't received my money on my card. I have called customer service 3times, and they all tell me something different.

How long does it take to get a refund on a debit card? I just want my money back.

User's recommendation: I will never recommend anyone.

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Contact Empire Today Customer Service

Website:
www.empiretoday.com
Mailing Address:
333 Northwest Avenue
Northlake, Illinois 60164
United States
Phone:
(800) 588-2300
Contact Empire Today Customer Service

Empire Today Products and Services Reviews

Product or Service Reviews
Carpet Installation  1.8 90
Flooring  2.3 118
Flooring Installation  2.1 61
Vinyl Flooring  2.1 6
Customer Care  1.5 57

Latest Question

What is the email address for the Legal Department?

I've been calling to cancel and either get disconnected or stuck on hold for over a half hour. What is the email address for the Legal Department so I can cancel? Thank you.

Empire Today Questions
Empire Today's reply to:

Dear Kristie, Our mission is to make beautiful new floors easy for all of our customers from start to finish. We put our customers first and work with a sense of urgency to address all customer concerns. We regret to hear that your experience is not meeting your...
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ID
#1846852 Review #1846852 is a subjective opinion of poster.
Service
Empire Today Flooring Installation

Empire Today - The sales representative , the installers and customer service.

The sales representative ,Jed Codell of Empire Today was an exceptional salesperson. He was extremely knowledgeable , professional and also a kind and patient person . It was indeed a pleasure to have him in our home. The installers were excellent and customer service was very customer oriented. We love our carpet and flooring. Thanks Empire Today
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ID
#1801334 Review #1801334 is a subjective opinion of poster.
Product
Empire Today Flooring
Pros
  • People were very courteous
  • Excellent salesperson and installers
  • 2 installers
Empire Today's reply to:

Empire Today - GREAT experience!

Dear Diane,

Customer satisfaction is our number one priority, and we’re thrilled to hear that we made beautiful new floors easy for you. We hope to work with you on future projects!

Thank you,

-ET Customer Support
author's review
ID
#1792833 Review #1792833 is a subjective opinion of poster.
Product
Empire Today Vinyl Flooring
Pros
  • Manager was personable
  • Gorgeous floor great customer service
  • Were fast
Empire Today - GREAT experience!
Empire Today - GREAT experience!

Update by user Feb 14

I had no issues at all. This company was amazing!

Original review posted by user Feb 14

These people were awesome. I had 4 bids and Empire Today was the lowest.

My salesman Robert Trevino was very professional and honest. Good communication. The installers, Gabriel and Elder, were amazing! They got the job done in 1 day.

They cleaned everything up and were respectful, polite and very professional. They did a beautiful job. I am so happy with my gorgeous new floors!!! I am so glad I went with Empire Today.

I will ask for Gabriel and Elder to do the kitchen when I'm ready. I highly recommend this company to anyone looking to have flooring done.

They are the BEST! I give them totally 5 stars!

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Empire Today's reply to:

Dear Pamela, Our customers are our number one priority, and we believe that the best way to built trust is through integrity. From pre to post installation, we work with our customers until their concerns are addressed. We regret to hear that your experience did not...
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ID
#1772781 Review #1772781 is a subjective opinion of poster.
Service
Empire Today Customer Care
Empire Today's reply to:

Empire Today - LIARS

Dear Irma,
We live by the Golden Rule, and treat all of our customers the way we would want to be treated. We take personal ownership and work with a sense of urgency to address all customer concerns.

We sincerely regret to hear that your concerns have not been addressed to your satisfaction. We’ve located your order, and will be in touch with you soon.
Thank you,
-ET Customer Support
author's review
ID
#1769666 Review #1769666 is a subjective opinion of poster.
Service
Empire Today Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund

I had a rep provide a whole house estimate and was REASSURED that my $300 deposit WOULD BE REFUNDED if my circumstances changed. He knew there was questionable issues happening that particular day that could potentially negatively affect my order.

When I couldnt have Empire install the order I contacted them and was rudely informed that I lost my deposit as stated in the contract! I told her the representative assured me a refund would be no problem she said it was not true and that I had no other choice but to have Empire make the installation and that I would only be given a credit! I am still receiving calls and messages attempting to complete the whole house installation irregardless of the fact that I CANCELED THE ORDER!! I WANT A REFUND!

A family emergency changed my situation and I do not need the service any more! This is nothing less than a rip-off!!

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Empire Today's reply to:

Empire Today - Awful customer service

Dear Vanessa,

We put our customers first and make it our mission to make beautiful new floors easy.

We sincerely regret to hear that your concerns have not been addressed. We’ll be in touch with you shortly to start working on a resolution.
author's review
ID
#1768080 Review #1768080 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

To say I am disappointed with the overall customer service is an understatement ! Nearly a year ago I purchased flooring and installation for 3 rooms.

One of the flooring I chose was based on the information I was given, which was that this particular flooring could be installed on the stairs at an additional cost which I agreed to pay. Two days later the floors were installed apart from the stairs as the installers advised that it was not possible to install this flooring on stairs. I called Empire immediately and for a few weeks they tried to resolve the issue, but after that I only heard from them when I reached out to them. Finally, we agreed I would get a refund for the stairs.

That was the end of October. Surprise, surprise I then heard nothing, they didn't even respond to my emails. Finally, I paid someone to come out to sort my stairs to match my floors. I reached out again to Empire and someone did contact me offering less money than originally agreed.

I explained it was less than originally agreed and far less than it had cost me to correct their incompetence.

Well guess what I am still waiting for them to get back to me !!! If you want a company that stands by what they say and have exceptional customer service DO NOT USE EMPIRE!

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