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What Their Customers Are Saying ?

Empire Today - Excellent service

Empire Today
This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given more off the price. The installers Greg and James were prompt, courteous, careful, and professional. They made sure we were happy with the job. You could tell they loved what they... Read more

Empire Today - Great Experience!

Empire Today
We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank... Read more

Empire Today - Shopping at Home was so Easy!

Empire Today
I like the fact that Empire Today came into house, brought the samples and discussed everything while they were here. I didn’t have to go get the samples and bring them home and I didn’t have to pay to have them come. I had the multi-color carpets installed in the stairways and the upstairs bedroom. It looks clean and neat. Also, I was extremely pleased with the service when I was buying the carpeting and with the men who came to install the carpeting. Maryann Gordisch
Empire Today's reply to:

Dear Sabrena, With over three million satisfied customers, we understand the importance of superior customer service. We value our customers and live by the Golden Rule. We sincerely regret to hear that your concerns have not beet addressed. We take matters such as...
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Review
#1596474 Review #1596474 is a subjective opinion of poster.
Product
Empire Today Flooring
Tags
  • Horrible Customer Satisfaction
Empire Today's reply to:

Dear Tracy, For over 60 years, we’ve been dedicated to serving our customers with superior customer service from start to finish. We sincerely regret to hear that your installation experience did not go as planned, and assure you that we take your concerns seriously....
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Review
#1586832 Review #1586832 is a subjective opinion of poster.
Service
Empire Today Flooring Installation
Empire Today's reply to:

Dear Mr. Leveille, Customer service is our number one priority, and is our customer promise to handle issues quickly and fairly if they should arise. We regret to hear about your experience, and understand that we’re currently working with you towards a solution. We’ll...
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#1561526 Review #1561526 is a subjective opinion of poster.
Empire Today's reply to:

Dear David, We live by the golden rule, and treat our customers that way they would like to be treated. We take ownership to ensure that every customer concern is addressed. We thank you for making us aware of you experience, and sincerely apologize for the...
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Review
#1540090 Review #1540090 is a subjective opinion of poster.
Product
Hardwood Flooring
Tags
  • Bad Salespeople
Empire Today's reply to:

Dear Prudence, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear your concerns, and assure you that this is not the experience that we wish for...
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#1536324 Review #1536324 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Empire Today's reply to:

Dear Susan, Customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish. We regret to hear that we kept you waiting, and assure you that this is not the experience that we...
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#1533636 Review #1533636 is a subjective opinion of poster.
Empire Today's reply to:

Dear Bill, Our mission is to make beautiful new floors easy for all of our customers. We put our customers first and act with a sense of urgency to address their concerns from start to finish. We regret to hear about the miscommunication that you received, and assure...
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#1517594 Review #1517594 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Empire Today's reply to:

Dear Rena, Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation. We regret to hear about your experience, and understand that we’ve spoken to you in regards to your concerns. We’ll...
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#1497817 Review #1497817 is a subjective opinion of poster.
Service
Empire Today Linoleum Installation
Tags
  • Poor Communication
Empire Today's reply to:

Empire Today - Last effort before I initiate arbitration
Dear Walter, From pre to post installation, we’re committed to consistently providing our customers with the best quality service nationwide, and strive to leave a positive impression from start to finish. We’re disappointed to hear about your installation experience,...
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Review
#1488744 Review #1488744 is a subjective opinion of poster.
Service
Empire Today Flooring Installation

Empire Today Products and Services Reviews

Empire Today's reply to:

Dear Dave, Our customers are our number one priority, and we’re consistently committed to providing the best quality service nationwide. We thank you for bringing your concerns to our attention. We’ve located your order, and will be following up with you shortly to...
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Review
#1485875 Review #1485875 is a subjective opinion of poster.
Tags
  • Horrible Customer Care