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Carpet and Flooring Reviews - Empire Today

A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. Empire Today Customer Service Team is there to assist every customer - they want to hear when customers are happy and they want to hear if there are any concerns that need to be addressed. Prior to posting on this site, please contact a member of their Customer Service Team directly first, they can be reached by calling 800-588-2300 or by emailing customersupport @ empiretoday.com. The company is a Shop-At-Home retailer offering quality, name-brand Carpet, Flooring and Window Treatments, fully installed pricing, a Low Price Guarantee, Professional Next Day Installation on many of its products and Financing With Approved Credit. Each purchase comes with an Installation Warranty along with a Manufacturer Product Warranty.
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What Their Customers Are Saying

  • Feb 23
  • 104

I was genuinely surprised by the experience I had with Empire Today. A sales person came to my home at the scheduled time and with samples in hand. I was interested in replacing my living room, ivory colored carpet due to small stains and some ware. I wasn't... Read more

  • Feb 22
  • 33

They installed carpet in the second floor of my home. I also used them for vinyl plank flooring in my basement, and window treatments. The result is beautiful. The carpet looks great, and I get so many compliments on how good the basement floor looks. I love the window... Read more

  • Feb 21
  • 36

I just got my new laminate flooring in and it looks wonderful! The installers were very polite and helped move everything back in, even the stuff that I had moved out on my own earlier in the day. My salesman, Cory P. was very nice and if I came in with a lower price... Read more

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Empire Today's reply to:

  • 1 day ago
  • 1

Dear Sara, Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, “customers first,” and the quality results that our brand commands. We appreciate you making us aware of this... Read more

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Empire Today's reply to:

  • 1 day ago
  • 1

Dear Yan, We are committed to upholding our reputation and achieve our vision to become America’s first and best choice for installed flooring. Customer satisfaction is our main priority, and we strive to leave a positive lasting impression from start to finish. Your... Read more

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Empire Today's reply to:

  • May 14
  • 11

Dear Jenny, Providing exceptional customer service is our number one priority, and it’s our goal for our customers to have a positive experience from start to finish. Your concerns are important to us and we’ll be following up with you shortly to learn more and start... Read more

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Empire Today's reply to:

  • May 11
  • 18

Dear Laurie, Our mission is to “Make beautiful new floors easy,” for our nationwide customers. At our core are the values of respect, integrity, teamwork, and “customers first.” It is our goal to address every customer concern, and assure you that your concerns are of... Read more

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Empire Today's reply to:

  • May 04
  • 17
Empire Today - Disappointed Customer
1 of 6

Dear Customer, We are committed to customer satisfaction and strive to accomplish our mission of “Making beautiful new floors easy,” each and every day. It is our goal to make sure that every concern is addressed, and we’d like the opportunity to follow up with you and... Read more

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  • Apr 28
  • 24

Dear Cheryl, Customer satisfaction is our top priority, and our goal is for each customer to have a positive experience from start to finish. We value each transaction not as a one-time event, but as the beginning of a continuous relationship. We appreciate you... Read more

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  • Apr 20
  • 16

Dear Laurie, Our mission is to make beautiful new floors easy for our customers. At the core of this mission is our commitment to customer satisfaction. We appreciate you bringing your concerns to our attention and are aware that we are currently working with you... Read more

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Empire Today's reply to:

  • Apr 03
  • 21

Dear Carolyn, Our mission is to make beautiful new floors easy for our customers, and we assure you that your concerns are very important to us. We will be following up with you shortly to continue working towards a solution. Thank you. ET Customer Support Read more

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Empire Today's reply to:

  • Mar 30
  • 51

Dear Kenneth, We regret to hear that your experience was not a positive one, and are aware that we addressed your concerns and completed a repair this past November. If you continue to have questions and concerns regarding your floor, please reach us at... Read more

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  • Mar 24
  • 12

Dear Gerardo, We appreciate you making us aware of your concerns, and sincerely apologize for the miscommunication that you have received. We will review your concerns further and will be in contact with you shortly to start working towards a solution. Thank you for... Read more

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