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All testimonials are provided and verified by Empire Today. Verified testimonials on Opinion Corp is a paid feature of the platform.

Excellent service - Empire Today review

Empire Today
This was my second time using a Empire Today and I was not disappointed. The sales person Eshan was so helpful. There was no pressure for a sale which I totally loved. We feel we got the best deal as well as product. Because of us being return customers we were given more off the price. The installers Greg and James were prompt, courteous, careful, and professional. They made sure we were happy with the job. You could tell they loved what they... Read more

Great Experience! - Empire Today review

Empire Today
We were extremely satisfied with the entire process. From the first visit picking out the floors to the installation. Because we had no furniture moved into the house yet, it was easier for the installation crew to complete the job in one day! This impressed me so much. I was expecting three days. The product, engineered hardwoods, is stunning. I have had nothing but wonderful compliments on how the floors look and my new home in general. Thank... Read more

Shopping at Home was so Easy! | Empire Today review

Empire Today
I like the fact that Empire Today came into house, brought the samples and discussed everything while they were here. I didn’t have to go get the samples and bring them home and I didn’t have to pay to have them come. I had the multi-color carpets installed in the stairways and the upstairs bedroom. It looks clean and neat. Also, I was extremely pleased with the service when I was buying the carpeting and with the men who came to install the carpeting. Maryann Gordisch
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Empire Today's reply to:

Horrible | Empire Today review

Dear David,

Our mission is to make beautiful new floors easy for all of our customers. With over three million satisfied customers, we’ve achieved our vision to become America’s first choice for installed flooring.

We regret to hear that your experience with us, was not what you expected. We take your concerns seriously, and will be in touch with you shortly to discuss your concerns.

Thank you,
-ET Customer Support
author's review
Review
#1761181 Review #1761181 is a subjective opinion of poster.
Service
Empire Today Carpet Installation
Reason of review
Warranty issue
Loss
$2300
Preferred solution
Full refund

Bad installation, lousy customer service, and they avoid your complaints. Company does not honor installation guarantee..

0 0
Empire Today's reply to:

Do NOT Deal With Empire At Any Cost | Empire Today review

Dear Denise,
We strive to make beautiful new floors easy for all customers, from start to finish. We put our customers first and act with a sense of urgency to address every concern.
We want every customer to be satisfied, and are not happy that you've had a bad experience. We've located your account information, and we'll be contacting you shortly to discuss your concerns.
Thank you,
-ET Customer Support
author's review
Review
#1752447 Review #1752447 is a subjective opinion of poster.
Cons
  • Lack of integrity
Reason of review
Bad quality
Loss
$6

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

We had our entire house, 2 floors, carpeted over a year ago.

We complained the Next Day. They have done NOTHING to correct a VERY POOR installation.

They sold us Premium padding, only to find out they installed the Least expensive/ inferior padding they offer.

Our floors creak when you walk on them, the dogs nails go straight through to the subfloor and having almost Zero padding, the floors are freezing.

They will ignore you, make appointments and never show up, and basically blow you off.

Copy and paste to your social media.

This Company is a RIP-OFF.

0 0
Empire Today's reply to:

Dear Latosha, Our mission is to make beautiful new floors easy for our customers, by striving to resolve all concerns from pre to post installation. We regret to hear about your experience, and would like to look into your concerns right away. Unfortunately, we’re...
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0 0
Review
#1737990 Review #1737990 is a subjective opinion of poster.
Empire Today's reply to:

Returning customer Disappointed and upset | Empire Today review

Dear Dana,

Our mission is to make beautiful new floors easy for our customers nationwide. For the past 60 years, we’ve achieved this mission by putting our customers concerns first.

We are disappointed to hear about your mother’s experience and would like to follow up with her ASAP. Unfortunately, we’re unable to locate your mother’s account with the information provided. Please email her street address and account number to customersupport@empire-today.com. We look forward to working with you.

Thank you,
ET Customer Support
author's review
Review
#1722372 Review #1722372 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Pros
  • Price
  • Easy to schedule in-home consultation
Cons
  • No followup
  • Customer service is non existent
  • Communication
Reason of review
Work Experience or Job Application
Loss
$500
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Returning customer Disappointed and upset - Empire Today review

My mom had flooring put in on 11/25.

1-There is a gap between the kitchen and living room.

2- We had to wait 12 hrs in my mom's room with no access to the bathroom. My mom had to use the restroom in a waste basket. She is 76 years old.

3- The area was left with glue on the flooring in the past the workers have cleaned the floors.

0 0
Empire Today's reply to:

TERRIBLE - INCOMPETENT | Empire Today review

Dear Debbi,

Customer satisfaction is our number one priority, and we strive to address every customer concern from start to finish until a solution is reached.

We sincerely regret to hear that your concerns have not been addressed, and assure you that we take matters such as these very seriously. We’ll be in touch with you shortly to learn more.

Thank you,
ET Customer Support
author's review
Review
#1722122 Review #1722122 is a subjective opinion of poster.
Cons
  • You name it --
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I have been trying to get 2 little parts for my vertical blinds. I am promised call backs, and I never got them.

I was told that they were opened on Thanksgiving and they weren't -- knew this, but just wanted to show them how incomptent their staff is. I told them to call me on a number in their file. At first we had two -- I told them that this number is the only number to use.

These idiots called my husband's number and said that they left a message -- not possible - because he is DEAD. I should have gone to Home Depot and did a DYI instead of dealing with this idiots -- Never, Never, Never again If I could give them no zero's - they would get it.

0 0
Empire Today's reply to:

Major disaster | Empire Today review

Dear Glenn,

We strive to make beautiful new floors easy for all of our customers nationwide, and assure you that customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish.

We regret to hear about your experience, and sincerely apologize for the inconvenience. We’ll be following up with you shortly to discuss a resolution.

Thank you,
-ET Customer Support
author's review
Review
#1689883 Review #1689883 is a subjective opinion of poster.
Product
Empire Today Flooring
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Do not use these yahoos. Took vinyl up from kitchen and bathroom floors said bathroom had moisture needed to be fixed. Got in their truck and drove off leaving me with bare floors

0 0
Empire Today's reply to:

I have not had the best experience with Empire or on installation | Empire Today review

Dear Phyllis, customer satisfaction is our number one priority. We put our customers first and work with a sense of urgency to address their concerns from start to finish.
We regret to hear your concerns, and assure you that this is not the experience that we wish for our customers. We’ll be following up with you shortly to discuss a resolution.
Thank you,
-ET Customer Support
author's review
Review
#1664655 Review #1664655 is a subjective opinion of poster.
Product
Empire Today Laminate Flooring
Pros
  • Im pissed
  • Good advertising
Cons
  • Lack of resolution
Reason of review
Not as described/ advertised
Loss
$1400
Preferred solution
Let the company propose a solution
Tags
  • Hardware Flooring
  • Poor Installation

The sales person would not quote me a price on the flooring itself or installation. Now that I know others who had flooring put in from someone else that cost was broken down.

There's not way I got a discount or free installation. Your advertising is so misleading.. I wish I had researched it more.

I paid about $7K for my flooring with you and now I'm having buckling issues with it and I don't think after you sold me the flooring and it was installed that you care now that you've been paid. I will not recommend Empire to anyone!

0 0
Empire Today's reply to:

Really Bad | Empire Today review

Dear Scott,
Over the past 60 years, it has been our mission to make beautiful new floors easy from start to finish. We strive to handle issues quickly and fairly if the should arise, and assure you that we always put our customers first.
We sincerely regret to hear that you were inconvenienced by a two missed appointments. We’ve located your account, and will in touch with you shortly to make things right.

Thank you,
-ET Customer Support
author's review
Review
#1652238 Review #1652238 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund

2 missed appointments

1 arrived and could not do the work

Scratches left on the hardwood

I’ve been called several times since 8/27 to have a rep call me back regarding missed appointments and compensation. Still waiting as of 9/12.

Phone rep admit they dropped the ball. Very disappointed and would not recommend.

0 0
Empire Today's reply to:

Dear Sabrena, With over three million satisfied customers, we understand the importance of superior customer service. We value our customers and live by the Golden Rule. We sincerely regret to hear that your concerns have not beet addressed. We take matters such as...
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0 0
Review
#1596474 Review #1596474 is a subjective opinion of poster.
Product
Empire Today Flooring
Tags
  • Horrible Customer Satisfaction

Contact Empire Today Customer Service

Website:
Mailing Address:
333 Northwest Avenue
Northlake, Illinois 60164
United States
Phone:
(800) 588-2300
All Empire Today Contacts

Empire Today Products and Services Reviews

Empire Today's reply to:

Dear Tracy, For over 60 years, we’ve been dedicated to serving our customers with superior customer service from start to finish. We sincerely regret to hear that your installation experience did not go as planned, and assure you that we take your concerns seriously....
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0 0
Review
#1586832 Review #1586832 is a subjective opinion of poster.
Service
Empire Today Flooring Installation